My beautiful Cockapoos needed surgery which was simply performed…read more I'll admit I did seek other diagnosis from 2 other vets. HOWEVER, I returned here for the surgery. I felt confident with the doctor's expertise, knowledge and sensitivity for his patients. Calm atmosphere! Smart!

My dog and I came here the other day and got treated pretty easily by Dr. K and his team. We made…read morean appointment and came in with our paperwork already filled out online. I had to fill out some additional paperwork after arriving and then waited for a room. They are a smaller pet hospital, so it was pretty low and under-staffed. This means we waited about another 20 minutes to be seen by the doctor, which can be difficult if your pet is impatient and/ or in pain. Dr. K was really nice, though, and addressed our issue and any concerns, giving us an expectant time frame for recovery and what to see over the next couple of weeks. It took about 10 minutes or so to check out due to the amount of people there, which were only a few, and only one receptionist. With that in mind, they were fast for a smaller team, so I would just have a little more patience coming here; but then again, a lot of vets and pet hospitals have long wait times. The prices weren't bad and their exam fee was around $70 for the doctor to diagnose, which is pricy, but pretty average pricing in Westlake Village. The medicine was expensive (as always) BUT I didn't break the bank - which was a nice change. I will most likely be coming back here with my pup the next time we need something!

We recently went through the heartache of losing our beloved dog, Tino. The team at VCA Westlake…read moreVillage cared for him with such compassion and supported us through our grief with genuine kindness. Rachael at the front desk is an absolute angel! She stays on top of our pet's needs and interacts with owners like a caring family friend. We trust all the vets and staff at this place completely.

Very convenient- Very friendly & competent. excellent vets, they love your dog as much as you do! -read more

I can't say enough wonderful things about The Village Veterinary Hospital, Dr. Innes, and the…read moreentire team. This truly is a one-of-a-kind practice. When you arrive, the staff is very friendly and you are taken directly to your room without unnecessary waiting. Dr. Innes has cared for my dogs for nearly 15 years, and I would never consider going anywhere else. He takes the time to listen carefully, explain treatment options clearly, and answer every question with patience and compassion. He even calls the following day to check on my dogs, which shows how deeply he cares. I'm very grateful for the professionalism, expertise, and heartfelt care this team provides, and I highly recommend them to anyone looking for a trustworthy and compassionate veterinary practice.

My wife and I were referred to Dr. William Innes at The Village Veterinary Hospital after adopting…read moretwo Golden Retrievers through Southern California Golden Retriever Rescue, and we're so glad we were. Dr. Innes is outstanding -- thorough, patient, and genuinely caring. His decades of experience show in the way he takes his time and treats every animal with real compassion. The staff is just as wonderful: kind, attentive, and professional.If you're looking for a veterinarian who truly cares and doesn't rush or upsell, this is the place. We highly recommend Dr. Innes and his team.

Dr. Messri is the kindest human and hands down the best vet. It's clear he cares about each animal…read morehe meets. Their prices are fair, the staff is great and their office is so clean. So grateful to Skyline!!!

I know and feel how difficult our current conditions are. I feel both sides need to be kinder. I…read morethought a lot about posting this review. I decided to do so to share my experience and allow an opportunity for growth. I wanted to be proactive so I am thankful this wasn't an emergency. My pup has extreme allergy issues. I recently moved to So Cal from No Cal and started a new vet relationship. I explained to Dr. C what the pups experience had been and what I needed. I thought that went well. Scheduled a follow up visit to check in and review protocol as this is when his allergies take a bad turn. I specifically requested Dr c again and was told to come on a Tuesday. I arrived 10 mind ahead of appt to give them time to check me in and to be respectful of their time. First - Dr C wasn't even scheduled to work that day. It appears they may have double booked as there was another couple waiting with their pup. We both were taken to a room and the other couple were seen right away. I waited over half an hour and nothing. When I stepped out to ask if the vet tech could at least vaccinate the pup that seemed to throw everyone for a loop. Please no it is a large and appears to be quiet office. Many people seem to have not a lot going on and it appeared as if I may be disturbing then rather that being a paying customer with a request. When after standing around and nothing seemed to be happening other than just wait around. I thought this wouldn't work and left and got what seemed not of pure intent with a have a good day. If you are a parent you know what I mean when I say tone wasn't genuine. Now I am not angry just disappointed at people lack if care and kindness. I chose to drive further looking for a responsive and kind business. For me, this is not it. I was able to start service with a new vet within 2 miles from where I live. My message, be kind but expect the same in return. If not, go somewhere else. That is all we can do.

Dr.Siegal and his entire team are some of the most caring, efficient, safe and dependable people…read morewe've ever met. They are remarkable communicators, and I love that they do not try to up sell you. They respect your boundaries and financial health, they never try to push or guilt trip you. Best of all, they do not tell you wildly outrageous ideas on what might be the cause of x, y, z. Every time we have met with Dr. Seigal whether it is in person or over the phone, we've always felt he was such a generous, gracious person. We never felt rushed. When I ask his staff a question and they don't know the answer, they are always honest and polite and will tell you they don't know and will proceed to place you on a brief hold so they can get the correct information. The staff has a good attitude and assume that you are a caring owner. When Dr. Siegal says he'll call you or do anything, he always holds his word and he even called us when he was out of town. The facility is extremely clean, the cleanest vet I've ever been to. There are so many reasons why you should consider Dr. Siegal and his team, these are just a few. Plenty of parking in their private shared lot and street parking. Very cute stores, restaurants, and fitness yoga studios nearby so if you are coming from further away and need to leave your pet for a few hours you can totally patronize some of the other local businesses. Overall 10/10 experience. I'm glad we took a chance on this vet. To be fair we had exhausted many of the other highly rated vets in the San Fernando valley area and none of them cut it. Are you paying a little more to see the doctor here and get the tests and other services? Yes, probably a little more. However, for me personally, it's completely justified because of the integrity and seamless experiences we've had. Lastly, every single time we have gone in for our appointment, we haven't had to wait longer than 5 minutes. Also they are always giving you a warm greeting which I literally cannot say about any of the other vets. Last little detail, but really there's no detail too small, I have not seen any of the staff doom scroll or look checked out. When they are on the clock, they appear to be working and they seem dedicated. Little things like that have a major impact on professionalism and trust. If I see anyone on the clock doom scrolling or just super engaged on their cell phone it is 100% a red flag and a sign that they don't care, aka my sign to leave a business and not return. I want to spend my hard earned money on places that are invested and care. Dr. Siegal and his staff seem happy and I believe a happy staff is a more efficient staff. It is a safe space, you can openly share your concerns, wants and needs- they are listening with open hearts and they genuinely care. Sadly I've been to probably more than eight different vets and none of them have even come close to Dr. Siegal. Because of those awful experiences, I was starting to lose hope. But I knew from our first phone call with Dr. Siegal's office, when I was literally picking their brain and asking 20+ questions and complaining about past experiences, I knew they were the one because they never made me feel rushed, I never felt judged, I never felt unappreciated and I felt they were truly listening and caring. Anyways, I'm just extremely grateful for Dr.Siegal and his staff.

The joy of a new puppy doesn't compare to the loss of that same dog…read more We had to make the hard but enviable choice of euthanasia of our 12-year-old golden retriever Molly after her battle with lymphoma. Dr. Siegel and his entire staff couldn't have been more compassionate and gentler with our beloved. As we ready to pick up her ashes I couldn't help but reflect on the very sad but positive experience with Dr. Siegel.

I'm pretty shocked by some recent low reviews. I've used this vet years ago when i lived in the…read morearea and they were great. Today i went in for a mass removal estimate/examination, and not only was the staff extremely kind and helpful, they provided me with the lowest estimate out of 10 different vet offices I called. Even the highest estimate is lower than what most vets quoted me at over the phone. I have an appointment tomorrow for the removal, and i will update this over time after the procedure. For now, could not be happier with this clinic. Working at a dog training facility for years, i deal with lots of vet offices. Im very impressed and grateful so far, and will be recommending this vet to my clients if their work is as good as their service.

I am deeply disappointed by this clinic, not because of the medical care itself, but because of…read morewhat happened when my dog needed specialty surgery. We were referred to Access in Woodland Hills without any meaningful warning about what that experience would be like. At no point were we told that Access requires full payment up front, offers no flexibility, or operates in a way that prioritizes financial compliance over humane communication. Had we known this in advance, we would have asked for other referral options. What was most upsetting is that when we later experienced dismissive and coercive treatment at Access, it became clear that this was not an anomaly. Many independent specialty clinics do offer payment plans, transparent conversations, or at least respectful explanations of alternatives. None of that context was shared with us before the referral. A referring veterinarian has a responsibility to do more than simply hand off a case. Referrals should include guidance, informed consent, and a clear picture of what a client is walking into, especially when the situation is urgent and emotionally charged. By sending us to Access in Woodland Hills without preparation or options, this clinic put us in an unnecessarily distressing situation at one of the most vulnerable moments a pet owner can experience. I expected advocacy and transparency. I did not expect to feel abandoned when guidance mattered most.

I wanted to give a major shoutout to Jennie for her kindness, professionalism, and dedication to…read morecreating a positive and informative experience for me at Banfield with my first dog. I so appreciated the time and communication. I also need to shout out our vet Dr. Slomowitz who we absolutely adore. Thank you for ALL that you do!

We joined the wellness plan for one year. We've used their services three times every single time…read morethere's been an issue where we're told our cat is hissing or our cat is pawing at attack or a vet there. We even gave our cat calming medication that Banfield sold us and then they still turned us away. We are canceling our membership that expires tomorrow and never ever ever ever ever ever going back there a caution anyone that has a cat to go to Banfield. I recommend the cat doctor on Thousand Oaks Blvd. all day long. Also the vets and the text even the girls at the front desk nobody's nice customer service is horrible

I came to Western Veterinary Center late at night because my cat was limping, and from the moment I…read morearrived, Dr. Kalee Salas and her team were absolutely amazing. I was greeted with kindness right away and taken to a room almost immediately. The hospital itself was spotless, quiet, and very organized, which made a stressful situation much easier. Dr. Salas was incredibly caring and patient throughout the entire visit. She even got down on the floor to help my cat feel more comfortable, which was something I had never seen before. She took the time to carefully explain everything after the tests were done and sat with me to go over the situation and next steps. Since it was late and I was overwhelmed, I asked her to repeat everything, and she was more than happy to do so without making me feel rushed at all. Every staff member I interacted with was kind, attentive, and genuinely caring, even in the middle of the night. They answered all of my questions and made sure both my cat and I felt taken care of from start to finish. I was also pleasantly surprised by the pricing. Compared to other emergency hospitals like ACCESS Specialty Animal Hospital and VCA Animal Hospitals, the prices at Western Veterinary Center were much more reasonable than I expected. I have honestly never experienced this level of compassion and care anywhere else. I highly recommend Western Veterinary Center and Dr. Kalee Salas to anyone looking for exceptional veterinary care for their pet.

I brought my senior dog in for an emergency abdominal ultrasound after her primary vet flagged…read moresevere liver enzyme elevation. The visit lasted about an hour. I left with a verbal prognosis of "two to three months" and a recommendation for palliative management only. Her hepatic masses were described as too risky to operate on. CT and surgical consultation were mentioned as options but framed as not really worth pursuing... I sought a second opinion at a board-certified surgical specialty hospital the following week. A three-phase contrast CT and a surgical evaluation reframed the case entirely. Three weeks after the original ultrasound, my dog had a successful liver mass debulking. Pathology confirmed two malignant tumors with clean histologic margins and no vascular invasion. A third mass that had been grouped with them on imaging came back benign. Her revised prognosis is significantly longer than the original "two to three month" estimate. This review is not about the diagnostic findings, which were largely correct. It is about the recommendation that flowed from them. A definitive terminal prognosis was given before any tissue diagnosis or CT had been performed. If you are ever told your pet has months to live based on an ultrasound alone, please get a CT and a surgical consultation before making decisions you cannot undo. The diagnostic next steps available to my dog were the difference between two months and what is looking like a much longer runway. Front desk and technical staff were professional and kind. My concern is specific to the prognostic framing of this one visit.