We had to see Dr Slaton to determine next steps with our dog Charlie. I have never had this…read morewonderful an experience for a very difficult time. This was the most empathetic veterinary group I've ever had the pleasure of going to. We had to assess our Charlie for quality of life and Dr. Slaton was very sensitive and caring and confirmed our decision to make a difficult choice. In addition, he and his staff made our decision easier. The things that they did were very loving including allowing us time with Charlie and allowing him to have a Hersheys kiss before he passed. We spent some time after he passed and left after they had taken Charlie away. In the days that followed we received flowers and a sympathy card from their office. When we picked up Charlie's remains they were presented in a beautiful box along with a lovely paw print. Slaton veterinary made a very difficult time a thoughtful and caring time. I highly recommend their services.

I am disappointed by this response because it does not address the substance of my review and…read moreinstead seems to frame my concerns as the understandable distress of someone whose dog is facing serious medical problems. That is not what this is about. I have three Golden Retrievers and have had many dogs over the years. I understand that dogs age, become ill, and develop serious medical problems. That is a painful but inevitable part of loving them. I do not blame a veterinarian because my dog is sick. My concern is the care Emma received when I brought her in because she was sick and in pain. I brought her in twice for an unexplained limp and expressed that I believed something was wrong. No X-rays were taken. Imaging performed elsewhere later showed severe destruction of the ulna near her elbow and significant risk of fracture. I also raised concerns about persistent skin inflammation, recurring ear problems, and irritation around her mouth. These issues improved rapidly after she received different treatment from another veterinarian. These are specific concerns about clinical decisions, not expressions of sadness about having an older dog. Saying that you understand how upsetting it is when a beloved companion has serious medical issues does not address them. I also find it difficult to reconcile the statement that the practice would "welcome the opportunity to discuss" my concerns directly with the fact that no one contacted me after my review was posted. Weeks passed, and this public response was the first outreach I received. If anything in my review is factually inaccurate, please identify it. I would also welcome an explanation of how the specific care decisions I described were consistent with the "thoughtful, evidence-based medicine" referenced in your response. Emma being sick is not the complaint. The complaint is what happened when I repeatedly brought a sick and painful dog to this practice for help. Go to Village Veterinary Hospital Dr. Innes is incredible. It's on Hampshire in Westlake Village. Trust me. You're welcome.

The doctor was amazing. He came out and saw me immediately and gave a diagnosis. We did have to…read morewait a little bit longer cause he had another emergency place is very clean administrative staff is excellent.

Dr Messri is amazing, explains everything, empathetic, skillful and caring. My 6 month old kitty…read moreate some hair ties that got lodged in her system, she is out of surgery and all went well. I will be bringing her back here with her brother for their care for the rest of their lives. Thank you Dr Messri!

Dr.Siegal and his entire team are some of the most caring, efficient, safe and dependable people…read morewe've ever met. They are remarkable communicators, and I love that they do not try to up sell you. They respect your boundaries and financial health, they never try to push or guilt trip you. Best of all, they do not tell you wildly outrageous ideas on what might be the cause of x, y, z. Every time we have met with Dr. Seigal whether it is in person or over the phone, we've always felt he was such a generous, gracious person. We never felt rushed. When I ask his staff a question and they don't know the answer, they are always honest and polite and will tell you they don't know and will proceed to place you on a brief hold so they can get the correct information. The staff has a good attitude and assume that you are a caring owner. When Dr. Siegal says he'll call you or do anything, he always holds his word and he even called us when he was out of town. The facility is extremely clean, the cleanest vet I've ever been to. There are so many reasons why you should consider Dr. Siegal and his team, these are just a few. Plenty of parking in their private shared lot and street parking. Very cute stores, restaurants, and fitness yoga studios nearby so if you are coming from further away and need to leave your pet for a few hours you can totally patronize some of the other local businesses. Overall 10/10 experience. I'm glad we took a chance on this vet. To be fair we had exhausted many of the other highly rated vets in the San Fernando valley area and none of them cut it. Are you paying a little more to see the doctor here and get the tests and other services? Yes, probably a little more. However, for me personally, it's completely justified because of the integrity and seamless experiences we've had. Lastly, every single time we have gone in for our appointment, we haven't had to wait longer than 5 minutes. Also they are always giving you a warm greeting which I literally cannot say about any of the other vets. Last little detail, but really there's no detail too small, I have not seen any of the staff doom scroll or look checked out. When they are on the clock, they appear to be working and they seem dedicated. Little things like that have a major impact on professionalism and trust. If I see anyone on the clock doom scrolling or just super engaged on their cell phone it is 100% a red flag and a sign that they don't care, aka my sign to leave a business and not return. I want to spend my hard earned money on places that are invested and care. Dr. Siegal and his staff seem happy and I believe a happy staff is a more efficient staff. It is a safe space, you can openly share your concerns, wants and needs- they are listening with open hearts and they genuinely care. Sadly I've been to probably more than eight different vets and none of them have even come close to Dr. Siegal. Because of those awful experiences, I was starting to lose hope. But I knew from our first phone call with Dr. Siegal's office, when I was literally picking their brain and asking 20+ questions and complaining about past experiences, I knew they were the one because they never made me feel rushed, I never felt judged, I never felt unappreciated and I felt they were truly listening and caring. Anyways, I'm just extremely grateful for Dr.Siegal and his staff.

The joy of a new puppy doesn't compare to the loss of that same dog…read more We had to make the hard but enviable choice of euthanasia of our 12-year-old golden retriever Molly after her battle with lymphoma. Dr. Siegel and his entire staff couldn't have been more compassionate and gentler with our beloved. As we ready to pick up her ashes I couldn't help but reflect on the very sad but positive experience with Dr. Siegel.

I had my dogs dental cleaning and extractions done here. Their price was reasonable. They did a…read moregreat job!

I wish I could give this business zero stars…read more My experience with Dr. Jamshid Kiumarsi at Townsgate Pet Hospital was extremely disappointing. I took my 15-year, 8-month-old dog "Champ" to the clinic for a rabies antibody (titer) test required for international travel. Dr. Kiumarsi knew my dog's age and medical history, yet no one explained that, because of his advanced age, there was a possibility his antibody level might be too low to pass the test or discussed giving him a rabies booster before performing the expensive titer test. I paid nearly $600 for the test, and the result came back negative. Only afterward was I told to bring my dog back for a rabies booster, wait another month, and then pay for a second titer test. This delayed my travel plans to Turkey by almost four weeks and increased my expenses. My frustration is not that the test was negative--it is that I was never informed beforehand about the risk of a failed result or the option of administering a booster first. Had I been given that information, I could have made an informed decision and potentially avoided unnecessary cost and delay. I expected honest guidance and recommendations that considered both my dog's wellbeing and my time and financial investment. Unfortunately, that was not my experience at Townsgate Pet Hospital. Mojan Karimi

I can't say enough amazing things the incredible team at VCA Thousand Oaks…read more My dog had a dangerous mouse removed and Dr. Hall not only removed it but she made sure to check on my baby girl to make sure she was doing well. Dr. Hall was so attentive and responsive with all my questions. I don't trust anyone with my dog like I do with Dr. Hall and the rest of the team at VCA

I feel compelled to share Chibi's story of how this little soul adopted me. I used to dog-sit for…read moreChibi for a wonderful friend, but my life changed forever after I was hit by a DUI driver that changed my life forever. Following the incident, Chibi refused to leave my side, and my beautiful friend generously gave her to me. Chibi has been an incredible support and source of unconditional love during my recovery, and I want to give her the best life possible. After visiting various veterinarians, nothing compares to the exceptional care Chibi receives at VCA. The staff truly loves her, and their rapport with both pets and owners is outstanding--a special shout-out to Dr. Whalen for his compassionate and heartfelt care. I am forever grateful to VCA Camino Animal Hospital for their dedication to Chibi's well-being.

It's been 16 days since I lost my precious girl, Sarah. And on her 16th day of being gone, I…read morereceived a letter from the Conejo Valley Veterinary Hospital. In this letter, there were handwritten signatures from the staff that expressed their compassion and sympathy towards my situation. I'd like to thank Conejo Valley Veterinary Hospital for treating Sarah and I with kindness and respect. I never expected that, while I cried with Sarah in my arms, staff members would enter the grieving room and gently express their understanding of such a difficult decision: putting her to sleep. I'd like to note that I was never rushed to make a decision. I was never encouraged to choose one decision over another. I was listened to, and I felt cared for. Surprisingly, I felt understood in the exact moment I told Dr. Suklikar that I wanted to examine Sarah's quality of life. I would like to thank Dr. Suklikar, who hugged me, the rest of the staff who shared their personal stories of their experiences with Sarah, and to the vet tech who shared her experience with the name "Sarah." My boyfriend and I thought that was incredibly thoughtful of you. Thank you all, for the hard work you do each day.

The removal was exactly what they quoted me at, and they did a great job. My dog's mass is healing…read moreperfectly with the stitches (and this thing was bigger than a quarter, grew in a matter of weeks). She has shown no irritation or health concerns and i'm extremely grateful. Thank you for the amazing staff and vets. Let's hope the stitch removal goes well and it doesnt come back! I live 30 minutes from here now, but I will be coming here from now on when convenient. 10/10 vet center.

I thought my dog had bad breath and I called just about every Vet in Thousand Oaks to learn who had…read morethe lowest price for teeth cleaning. I brought my dog to Animal Clinic of TO Thousand Oaks. He told me her teeth looked good but had bilateral ear infections and needed the hair taken out of her ears and anti-inflammatory injection and antibiotics. She's much better. I believe he saved me at least $700.

Animal Clinic of the Oaks is exceptional! I am fostering two kittens and needed a local vet. Under…read morethe caring and nurturing eye of Dr. Chris Deam and his staff, they did a GREAT JOB with them! They empathized when they saw how restless I was in bottle feeding these little ones when I brought them in the box. They took them to the back and they came back dewormed with just a few drops and with eye ointment for the little runt who couldn't open his eyes. Kitties and momma foster (me!) are extremely happy to have settled and healthy kitties again! Totally affordable and they offer insurance plan pamphlets. Thank you to such a great staff of loving fur baby caretakers and to a great vet who LOVES his patients!

The care and nurturing towards the patients are incredible. The entire staff are very service…read moreoriented. Both Dr's Betty & Dr. Cohen are above excellent. They truly care. This is not a factory like so many other veterinary hospitals & clinics. This is a place that cares for animals. This is not just a job for the staff; they all love the patients.

Once again, the amazing staff of Caring Hands provided excellent care for our 10 year old Bubba…read more.. incredible time and attention from highly trained veterinarians. These people truly care about every pet that comes through the door. I love them! And such reasonable rates. They do not push unnecessary proceedures. Our dog nearly fell asleep, so comfortable he was with the way they handled him.. this place it THE BEST!

We can't thank everyone at this hospital enough for the incredible care and compassion they showed…read moreour sweet Lucy. From the moment we walked in, every single person was kind, patient, and genuinely cared about both Lucy and our family. They took the time to answer all of our questions, explained everything clearly, and treated Lucy with so much love and dignity. During such a difficult time, they made us feel supported every step of the way. Their professionalism, empathy, and kindness meant more to us than words can express. We are so grateful that Lucy was in such caring hands. Thank you to the entire team for everything you did for Lucy and for helping us through one of the hardest experiences we've ever faced. We will always be grateful.

Saw Dr Milburn this afternoon, exactly on time. She was great. Answered all my son's questions…read more Wasn't sure after 1st time but definitely will be back now.

No one ever wants to take their pet to the emergency vet, but I'm so grateful VSEC is there when…read moreit's needed. We have a 14-year-old indoor cat who gets extremely stressed in carriers and at the vet, so we don't have a regular veterinarian. When we came home from a weekend trip, we discovered she had a ruptured anal gland abscess. It was painful for her and frightening for us. We brought her to VSEC on a Sunday afternoon in mid-July, and Dr. Jeffrey Ohm and his compassionate staff took wonderful care of her. They examined her, treated the wound, prescribed medication, and even trimmed her nails at our request. We were back in the car in about two hours. The total cost for the exam, treatment, prescriptions, and nail trim came to just under $500, which we felt was very reasonable for emergency care. Thank you, Dr. Ohm and the entire VSEC team, for the kindness, compassion, and excellent care you showed our girl. We truly appreciate everything you did.

I waited for an entire hour with my dog in the waiting room, only to be told that the doctor was…read moreallergic to Shar-Peis and could not see him. I was then told I needed to take my dog somewhere else. The excuse for not seeing my dog was ridiculous, and the fact that they waited an entire hour to tell me made the situation even worse. If they knew the doctor could not treat Shar-Peis, I should have been told immediately so I could seek care elsewhere. When your pet needs medical attention, wasting an hour of their time is unacceptable. I understand that allergies can happen, but the way this was handled was extremely frustrating and unprofessional. I would not recommend this facility based on my experience.