Came here on a Saturday at about 2:45pm. Although Travis didn't greet me when I entered, I asked…read morehim where the racquetballs would be. I don't think he knew because he directly me to the complete opposite side of the store from where I actually found them.

God Bless this Big 5 store! It's been here since the inception of Terra Vista along with Target and…read moreit's still going strong. I couldn't find my hydration backpack from last year and needed one in an hour. I drove here and found one at 9 a.m. There was no line, the employees lead me to the hydration backpack section and went through one or two of them with me. I left in a hurry but happy! This store has come in clutch more than once in mine and my family's lives and it's easy to miss, but I implore you to try looking for whatever sports gear you needed here first.

Went Memorial Day around 12:30-1pm! Shoutout to the 3 workers in the shoe department! It was soooo…read morehectic I felt so bad asking for help , when I did , they got the shoes I wanted to try on pretty quickly ! I saw all 3 ( 2 girls & one guy) run around dealing with SO many people asking to try on shoes or questions!! They did awesome for the craziness thrown at them!! Great shoes for a good deal!

I am very disappointed with my experience at REI today. I…read morereturned a Columbia Jacket that cost $125 and purchased a pair of Hoka shoes for $124.93. I also had a $30 REI gift card that I wanted to apply toward the shoe purchase. When checking out, cashier Lloyd told me, "You don't need the card, I got it." I assumed he could see and apply the gift card through my account. However, he never applied the $30 gift card and instead processed the transaction so that I only received a refund of $0.08 from the jacket return. When I questioned this and told him I wanted the gift card applied to the shoes, he said the transaction had already been processed then he suggested that I use the gift card next week when REI has a sale. This solution is unacceptable. I live about 20 miles from the store and do not want to make another special trip because of a cashier's mistake. I would appreciate REI's assistance in resolving this issue and honoring the $30 gift card toward the purchase I made today. The employees on the floor were fine, 90% of them friendly.

If you want a bike, this location is amazing. Make sure you see Chris. He took utmost care to…read moreensure that our bike was adjusted and fitted our son perfectly. We took home a mongoose BMX bike and so happy with the results after he took time to make sure that it was perfectly fitted for our son & patiently answered questions/made adjustments & removed pegs for us. He also assisted us to pick out a helmet. Hope that the bike grows with our kiddo for many years to come thank you!

We went to Dick's Sporting Goods in Upland on Father's Day specifically because of a 20% off coupon…read morethat was emailed to us by Dick's and clearly stated it was valid 6/19-6/22. My husband coaches youth basketball for i9 Sports and was buying equipment for his team. At checkout, the cashier immediately said the coupon looked fake without even taking the time to look at it. The coupon literally linked back to Dick's Sporting Goods' website. When we asked if a manager could review it, we were told the manager wouldn't honor it either. After spending time shopping and filling our cart, we left feeling dismissed and frustrated. We've spent a lot of money at this location over the years, but this experience was disappointing enough that we don't plan to return. See image for coupon emailed to us directly by DSG!

Bass pro shops is just an amazing place in general. The whole store is absolutely awesome, they…read moreliterally have everything for everyone. You can take the kids to see the aquarium and fish, they have great taxirdermy animals from deer to bears to foxes and lions. Anything you need for the outdoors it's at Bass Pro. We tried the food there for the first time. I got the fish and chips and some sides. The fish and chips were great, the fries were hard as a rock, the gator bites with the dip was delicious and the spinach dip was just ok. Cold, refreshing beer and the service was great. It is on the expensive side when it comes to all the pricing but the quality is definitely all there and for the most part worth it. It's worth stopping by if ever in the area.

I would like to recognize Kimberly, the General Manager at Bass Pro Shops, along with the cashier…read morein Customer Service who assisted us during our visit. We had an issue with a purchase that we made but never received. Kimberly took the time to thoroughly research the transaction, locate our purchase information, and ensure the situation was resolved. She was professional, patient, and truly dedicated to making things right. I would also like to thank the Customer Service cashier who helped us throughout the process. She was friendly, kind, and attentive, making us feel valued as customers from the moment we arrived. Together, they turned what could have been a frustrating experience into a positive one. We sincerely appreciate their excellent customer service, professionalism, and willingness to go above and beyond to help us. Thank you both for making things right and providing such a great customer experience!

If I could give zero stars, I would…read more I purchased a 24 oz insulated Dodgers chrome draft cup from this store on 12/11/25 for $40 as a Christmas gift for my husband. He opened it on 12/25, but we didn't actually use it until mid-January. On his very first use, the coffee spilled all over him because the lid was cracked. I tried to avoid driving an hour back to the store, so I searched everywhere online for a replacement lid but couldn't find anything even remotely close. My last option was to return to the store to see if they would replace the defective lid. Unfortunately, I was told the return/exchange window had passed by just three days (01/15), and the employee refused to help. He even called the manager, who also said there was nothing they could do. When I asked where I could buy a replacement lid, the employee didn't know and mentioned that other customers have had the same issue with this type of lid -- which makes this even more concerning. To make matters worse, the only solution offered was for me to buy another insulated cup. That felt like a slap in the face considering the one I bought was defective. Because this was a Christmas gift, it sat in a gift bag for a while, which caused the defect to be discovered too late. For a store to refuse to help over three days, especially right after Christmas, is unreasonable and poor customer service. I will not be shopping at this location again.

Beware this place, we got ripped off by them and they will not stand by their word…read more My wife bought 2 MLB mugs and was charged 24.99 per mug but the mugs were labeled 17.99. When my wife caught the issue they refused to make it right. She called later and got a manager who said they would send out a refund...that was nearly a month ago. Scam! Bait and switch! Do not shop here.

I love this Hibbett store!! I always come here and they stay having shoes and fly clothes!!! The…read moreservice is always good and fast!! They always greet you and ask if you need any help!! They have all the apparel for women, kids, and men. Good value and all the shoes that just released!! I love coming here it never disappoints me !! The value is good too!! The store is always neat and clean! -Marshay D.

Do not shop here at this store…read more. I bought a hat from this store and went back the very next day to return it. The only thing "wrong" was that the flimsy barcode sticker had fallen off -- something that clearly wasn't my fault. The hat was brand new, unworn, and still had its other tags attached. All I wanted was an exchange because he didn't realize it was a fitted hat and wanted a snap back hat.. Instead of offering any help, the manager, Jenna, not only refused the return but tried to claim there was a "hair" on the hat, as if that justified keeping my money. The accusation felt insulting and completely unnecessary. Everyone tried on hats in the store so to claim a hair was on it was absurd.. it was unworn and still in the bag.. The corporate office does not have a phone number or an email that works.. you must get on their website and talk to a bot and then a human and then they will email you back in a few days.. still waiting on my email.. Here's the kicker: when I drove back to my local store, they immediately offered to exchange or refund the hat with no issues at all. Clearly, the problem wasn't store policy -- it was the way Jenna handled the situation. I left feeling disrespected and taken advantage of, and I won't be giving them my business again.

Love this store so much!!! It's so organized and packed with gourmet high quality products and I…read morewas able to successfully find a Lionel Messi Jersey to wear for Halloween to celebrate one of my all time Favorite Futbol Players ;0) I also found an adorably fun Plushie Shark to jazz up my Surfer Bestie's Cave and it ended up being one of the favorite highlight gifts of his Birthday Bombing night!! Emily and Jesus were both fun, pleasantly kind, and enthusiastically supportive Cashiers! I also really appreciated Jesus for thoroughly pitching me on the great benefits of signing up for a Dick's Club Membership. I love how appropriately staffed the Team is for the Holidays and all the endlessly practical and Artfully Charming Gifts available for all types of Sports Nerd Fans and Athletes!! I definitely recommend dropping in Dicks for your Santa Dunking Game Plan Adventures!

They carry ZERO fishing supplies!!!! They seem to be good…read moreppl but tjeu do not off help!!! I literally walked by an associate looking lost on purpose and confirmed my theory: They either are clueless or just dont give a fu$%!!!!!

We went in to purchase some CHAMPIONSHIP GEAR,, but unfortunately they didn't have our sizes…read more However they had just about everything else.. we were greeted when we walked in which was nice, the store overall was clean,, they also offered a few "Deal Items"

Sandra the manager at this location in Rancho was fantastic, patient, attentive, creative in…read morehelping design the hats however you want it. I did the custom embroidery for the hats which you can bring your own for about $27 for the design. you can layer mulitple designs into one as you can see in the photos. The metallic thread is $2 extra but beware it kinks out the machine often and makes your thread easier to come off, and delays your hat completion time by a lot. Also the metallic thread is very glittery and shimmery in nature so I don't think it matches the dodgers theme since nothing on their hats or jersey are every shimmery or glittery. I highly recommend avoiding the metallic thread upgrade and going with just the flat thread. Be warned the design can take anywhere from 10-30 minutes to design and to work on your hat can take anywhere from 30 minutes to 2 hours... depending on wait time, queue and complexity.

The top of the receipt and a beautiful green display reads " GOING GOING GONE!"…read more That very well should be the theme as at these prices for this variety and quality of sports shoes and clothing it is apt and a perfect fit ( having so much pun...). I had absolutely no clue as to what to expect and was pleasantly surprised to see the inside of this massive space that was maximized to the T with racks and walls stocked with merchandise. Extra wide shoes - np! Size 14, 13 & women's shoes - yes!! Nice selection. Golf shirts in brilliant colors and styles and up to a 2X - hole in one! Shorts for all in every style and color - Si! Plenty of comfortable seats and try on stations all over the floor- nice!!! No stress take your time shopping with everything spread out- indeed!! All these at fantastic prices!! ( receipt photo). My hats off to cashier Tracie who was so patient and kind. She opened a Dick's account for me and was absolutely thorough, professional and efficient. The folks in front of me had 2 carts full of shoes; I am guessing at least 36 pairs that they picked up. The great thing - there were 2 employees on the floor bringing out more shoes from the back and sticking. Loved it! It is always a beautiful thing to get 2 pairs of new kicks and a nice golf shirt for $55. Christmas cometh early for Ray Ray!!

Drove an hour from the LA area to visit this store in hopes to find a few youth items and women's…read moresports gear. Staff were very friendly and attentive. We went to find some basketballs, unfortunately this store has no ball selection for any sports. Also was looking for some youth kings gear which I didn't find at all. Prices were still high, a typical Nike sports team shirt was still $30-$40. This store did have awesome selection of women's and men's shirts and shorts. Also an awesome shoe selection. Unfortunately I left and didn't buy anything.

Came in to get a bat for my son. Although they didn't have the size we were looking for they didn't…read moretry to up sell me on a different bat but instead recommended where I can find one now. Will definitely be coming back for more baseball stuff when needed.

This place is awesome for baseball and softball David is the best . If you're looking for gear…read morethat's the place won't be overwhelmed by big box stores this is specifically baseball . It's worth the drive you will not be disappointed.