I went shopping for a birthday gift for my sister-in-law and my best friend, and Bronson truly went…read moreabove and beyond. His customer service was exceptional--he was knowledgeable, kind, and incredibly patient while I took my time deciding. He never rushed me and genuinely made the whole experience enjoyable. Employees like Bronson are the reason people come back to a store. My only complaint is that the store was extremely hot. It's honestly hard to believe employees are expected to work in those conditions. The owner really needs to address this as soon as possible--for both staff and customers.

Came here on Super Bowl Sunday to get a jersey. The guys in there were very helpful. Great customer…read moreservice. Jersey fits great and was in great condition. Thank you

Very pleased with our shopping experience here. It was clean, well organized and great customer…read moreservice. Shoutout to Issac in the front for being super kind!

They carry ZERO fishing supplies!!!! They seem to be good…read moreppl but tjeu do not off help!!! I literally walked by an associate looking lost on purpose and confirmed my theory: They either are clueless or just dont give a fu$%!!!!!

I don't even know where to begin when it comes to this store. Firstly, the layout is always clean…read more It's always nice to walk into a store and easily identify what I'm in search of. I'm a regular there, so I've interacted with most of everyone at that location. I'd like to give a big thank you to Matthew and Jayden. Natalie as well. If customer service and product knowledge had a degree, they would all be metaphysical doctors in that realm. I've been to other locations that give united colors of Benetton energy, and thats cool and all, but generally when I come to 5.11 I'm on a mission for a particular item or nothing in particular at all. I just want to spend money and have someone not talk me out of it. 5.11 Riverside is that full send it button. Very happy to call it my home store, and always a pleasure to interact with the dedicated staff. Much love to the team. If you are in search of durable products, tactical gear, resonating customer service, swing by 5.11 in Riverside. Disclaimer: These are my personal opinions only, not professional advice. I am not endorsing, paid by, or sponsored by any business. Always verify current details (hours, menu, safety, etc.) before visiting. mikeabarrios@gmail.com

It was my first time in the store and Tim was a big help, answering all the questions I had and…read moremaking really good suggestions for additional gear I could purchase. I needed a good pair of boots, and Tim was patient while I tried on like a hundred different pairs to find the right ones. I only got the boots this time, but I notice all their other products seem like good quality, especially the shirts. I will definitely be back, and will ask for Tim every time!

just when you think that personal service doesn't exist anymore, Aaron and Luke, at the Big Five…read morein Riverside proved me wrong. Both young men were extremely helpful, and courteous!

Aaron was extremely helpful and even took my newly bought EZ Up to my car for me. The customer…read moreservice there is so friendly and helpful. Thanks again Aaron for all your help.

Staff is very helpful and friendly. Jenn assisted me immediately and got what I came in for…read more Austin Rix also went above and beyond in double checking for additional inventory. Highly recommend this location.

Whenever I'm looking for a certain shoe Amy is always ready to help. They usually are all stocked…read moreup. Just went to the Presidents' Day sale and the prices of the shoes were so good both my kids walked out with 2 pairs each.

Wasn't there for 5 minutes and the two female employees hovered us the whole time like my family…read moreand I were gonna steal something. The employee behind us pretended to look at shoes and kept glancing up and down to her other coworker that was beside us.

Sometime ago, I purchased a pair of water shoes for my husband. The shoes did not fit good so I…read morewent to exchange them with receipt on hand. I was told Champs did not sale that brand and they refused to give a refund or exchange them. I had to ask for the manager and take them to the back where the shoes were located; it is then when I was offered an exchange. I said, no thank you and not been back. I don't know why I did not review the store back then but better late than never.

3/11/2026- Visit I…read morepreviously called the day before about " gun transfer" to an immediate family member & what the process would be along with fees & documentation etc. I spoke to team member " Jesse" at this location whom was super helpful & informative. We came in today and Jesse assisted us on our visit he was extremely friendly and very professional made this process super simple . I've always had great experience at every Turners location . Thank you for helping us today & going over all my additional questions and concerns. I'd highly recommend you ask for him when you stop here .

Tim, in the fishing department helped out my son today. When we left, my son said he had actually…read morelearned a few things! Thank you Tim, for your attention, your help, your patience, and your kind conversation today! Good customer service is hard to find these days-- Tim nailed it. thank you!!

First time coming here and I can see why it is called Shoe City. They carry a lot of brands of…read moreshoes such as Nike, Converse, Vans, Hoka, Ugg, and other premium brands. Upon entry, you are greeted by staff but I can see they watch you like a hawk. I guess it has been because there were theft in the past months so they are careful. They follow you everywhere so it made my shopping experience uncomfortable. I tried on a few Nikes and Hoka but they just didn't fit well. Plus I've seen bettter prices at actual Hoka stores. I do give them credit for having a wheel spin for kids to see if they can win a pair of shoes.

Went in and bought 3 pairs of shoes... $49.99, $59.99, $59.99... Can't see the price on the…read moreregister. Got home and noticed the charge on my CC...totaled $217... $47 in taxes? Make it make sense. Looked in the boxes... no receipt. Rip off