They carry ZERO fishing supplies!!!! They seem to be good…read moreppl but tjeu do not off help!!! I literally walked by an associate looking lost on purpose and confirmed my theory: They either are clueless or just dont give a fu$%!!!!!

Went here on November 11th to purchase 2 bikes for my sons for Christmas. I was told by the sales…read moreassociate when I bought it that it was a 90 day return policy (also indicated on the receipt) and it would be no problem to return if there was an issue as it was a Christmas gift. Well here we are and there are problems. I bought a pueblo 20 bike for my son and it makes a noise in first gear, the chain slips off almost constantly and the brake line fell off too. I went to the store today to bring it back to exchange it and was told my the front end lead that bikes have 24 hours to be returned. I told her that was NOT what we were told when we bought it as it was a Christmas gift. She had no empathy or anything as my 7 year old son was with me and it was awful to have to tell him a big corporation lied and won't fix what's right. I am going to email corporate and bring this to social media. So good luck Dick's, wish I read the reviews before purchasing anything from this company. STAY AWAY!!!

Juan in second floor. Excellent service. Thank you Juan…read moreThis place is very well decorated Price are good Wide selection of sporting goods

I had a really frustrating experience at Bass Pro Shop today. I waited almost two hours at the ammo…read morecounter just to be helped. When it was finally my turn, the employee refused to even run the California ammo eligibility check on my driver's license. The reason? My license shows my city as "Rancho Cucamo" instead of spelling out "Rancho Cucamonga." This is a standard DMV abbreviation because the full city name is too long to fit on the license. Instead of simply running the check and letting the system decide, the employee said he didn't want to process it because the city wasn't spelled out fully. Waiting that long just to be turned away for something printed by the DMV was extremely frustrating. I understand stores have to follow California laws, but refusing to even try the check after a two-hour wait felt unprofessional and like a waste of a customer's time. Hopefully Bass Pro Shop improves training and customer service at the ammo counter so others don't have to deal with the same experience.

Went Memorial Day around 12:30-1pm! Shoutout to the 3 workers in the shoe department! It was soooo…read morehectic I felt so bad asking for help , when I did , they got the shoes I wanted to try on pretty quickly ! I saw all 3 ( 2 girls & one guy) run around dealing with SO many people asking to try on shoes or questions!! They did awesome for the craziness thrown at them!! Great shoes for a good deal!

R to the E to the I! A sweet spot for all the things about outdoors for you and I. And would I lie?…read moreHere are some facts you can't deny! It's the largest consumer co-op in the U.S and members only pay a one time fee for a lifetime membership! How sweet can that be! Ok besides that, I was here for the coffee pour over packs. Yes they actually do carry that and these days with the prices of coffee going up why not stock up on a few boxes in case it gets worse! Other than that they carry top brand gear for almost all the outdoor needs. Plus! They have snowboard and bike service for a quick tune up for the weekend or weekday adventures. Service is really good and there's always someone roaming around. And that's my take, Peace

If you've ever been to their Santa Clarita location, you'll notice right away that this Ontario…read morespot is massive in comparison. Both stores have great selections, but focusing on this one.. you'll find a wide variety of shoes, solid clothing options in different materials for different professions, and plenty of cool accessories like flashlights, knives, and even t-shirts you can wear outside of work. The shop itself is very clean and well kept. The only downside is the employees can be hit or miss. Sometimes you'll get someone super helpful, and other times you might catch a bit of attitude depending on the day. Overall though, if you're looking for a one-stop shop to grab everything you need for work or if you're just into knives and gear; this is the place to check out.

There tailoring services is always amazing! The store itself has alot of selection to choose from…read more The prices are always good and the quality of the clothing are great! Thank you guys. Very nice people that work there.

Came here on a Saturday at about 2:45pm. Although Travis didn't greet me when I entered, I asked…read morehim where the racquetballs would be. I don't think he knew because he directly me to the complete opposite side of the store from where I actually found them.

God Bless this Big 5 store! It's been here since the inception of Terra Vista along with Target and…read moreit's still going strong. I couldn't find my hydration backpack from last year and needed one in an hour. I drove here and found one at 9 a.m. There was no line, the employees lead me to the hydration backpack section and went through one or two of them with me. I left in a hurry but happy! This store has come in clutch more than once in mine and my family's lives and it's easy to miss, but I implore you to try looking for whatever sports gear you needed here first.

Drove 20 minutes to get to this store, just for them to be closed at 730pm…read more The website, Apple Maps, and Google maps say 9pm.

Wish I had the name of the girl who was wearing the mask she was really sweet and helpfulread more

Got what we needed!…read more I went with my husband and two cousins to grab some ammo for our shooting range day. This was the perfect stop. Both of my cousins have guns registered to them. So, they were able to purchase ammo. I noticed they had some sales and deals on certain items in the store. The ammo be expensive though. That's normal I believe. We spent $300 on ammo for shooting. Seems like a lot, but ammo goes quick when you are shooting. Service was fine. They were friendly and helpful.

Despite having multiple employees on the floor, it was impressive how efficiently customers were…read moreignored. Watching people who walked in after me get helped first really added to the experience--it kept things unpredictable. When I finally did get assistance, I appreciated the attitude. It takes real talent to make someone feel like a burden for asking basic questions, especially when they're just trying to learn before making a purchase. The dismissive tone and lack of effort definitely didn't go unnoticed. For a business that sells products where knowledge and responsibility matter, I expected at least a little patience or willingness to help. Instead, it felt like asking questions was somehow out of line. If I could give it a no star I would

Got my hat done today by Daniel, was undecided on the font and he helped me out came out sick!!!…read moreOld English font.

First time here all the guys were very nice great customer service. We had 5 hats stitched…read moreexcellent work exactly what my husband was looking for! Thank you Angel for the great Job!!!

If I could give zero stars, I would…read more I purchased a 24 oz insulated Dodgers chrome draft cup from this store on 12/11/25 for $40 as a Christmas gift for my husband. He opened it on 12/25, but we didn't actually use it until mid-January. On his very first use, the coffee spilled all over him because the lid was cracked. I tried to avoid driving an hour back to the store, so I searched everywhere online for a replacement lid but couldn't find anything even remotely close. My last option was to return to the store to see if they would replace the defective lid. Unfortunately, I was told the return/exchange window had passed by just three days (01/15), and the employee refused to help. He even called the manager, who also said there was nothing they could do. When I asked where I could buy a replacement lid, the employee didn't know and mentioned that other customers have had the same issue with this type of lid -- which makes this even more concerning. To make matters worse, the only solution offered was for me to buy another insulated cup. That felt like a slap in the face considering the one I bought was defective. Because this was a Christmas gift, it sat in a gift bag for a while, which caused the defect to be discovered too late. For a store to refuse to help over three days, especially right after Christmas, is unreasonable and poor customer service. I will not be shopping at this location again.

Beware this place, we got ripped off by them and they will not stand by their word…read more My wife bought 2 MLB mugs and was charged 24.99 per mug but the mugs were labeled 17.99. When my wife caught the issue they refused to make it right. She called later and got a manager who said they would send out a refund...that was nearly a month ago. Scam! Bait and switch! Do not shop here.