I can't believe my last review was over 7 years ago!! I continue to give anyone who is looking for an honest, professional, and reliable A/C company these guys name BECAUSE- I've only had to have them come out once more for the unit that everyone else said was a lost cause. And 7 years later it's STILL WORKING!!! It's still an old unit, so it still costs me a lot in electricity during the summer (that's the unit's fault, not theirs), but when I'm ready to replace it- these are DEFINITELY the people I'll be going to! These guys absolutely saved me! They are the best!! read more

Yes Air Conditioning was able to fix the simple problem with this unit as a short circuit in low voltage wire leading to the thermostat. Unfortunately the Innovative Air guys were so incompetent they didn't even know what to look for, they wasted their time replacing expensive transformers that were getting blown on the main unit due to a small low voltage short on the thermostat control. Even the technician at Innovative Air derided his manager Eric for incompetence and not understanding the basics of HVAC units. On top of all this Eric managed to get a speeding ticket in our community at Anthem Country Club, for which we got billed. Full verification of these facts and the diagnosis/resolution by a competent HVAC company is readily available. My advice is be careful, the manager Eric clearly is incompetent. There are many better options out there; for those of us with multiple homes, we need to use such services often and our business will continue to go elsewhere. Communities like this are only useful if accurate information is shared among members. Don't fall for the excuses from the company - it was their incompetence that required us to call additional companies, who were able to fix the problem easily. read more

After Carl's was not able to accommodate a same day service call at one of my rental properties, the tenant suggested that I try Innovative Air. They were able to send a technician that afternoon. After a prompt diagnosis, the owner called to discuss the repairs. Estimate was reasonable, the owner offered me a discount since I own multiple properties and the repair was scheduled for the next day. When the repair was being performed, another issue was discovered. The owner actually sent me a video documenting the issue (a first for me from an HVAC company) and also completed the additional repair same day. Very pleased with my experience and will definitely use the company again. read more

Very happy with my experience with Innovative Air - 1) Customer Service - very helpful on the phone upon initial contact. They explained, clearly, what I should expect and were also very keen to my sense of urgency considering the summer heat in Vegas. They agreed to come out same day without any begging on my part. 2) Integrity - they showed up on time, and did everything I expected them to do. The technician completed his diagnosis quickly and was upfront about what he found and what the cost would be. I also have a home warranty that wanted to send me to a different company - who wouldn't come out for 3 days (in 105 degree heat!). Innovative Air was honest about what they couldn't do for me that my warranty recommended company could. I chose Innovative and paid out of pocket because of their customer service. 3) Fair - the motor & capacitor were bad and it cost less than $450 and 30 minutes of my time to fix. I never expected it to be cheap but I found the price to be very fair. Would definitely recommend Innovative Air. read more

Rob just fixed my AC unit today, and I can breathe again! He was in and out in only 15 minutes. I live in the Anthem area and highly recommend Innovative Air, give them a call! read more

This is a great AC company! Always on time, professional and extremely friendly. Their pricing is very reasonable compared to anyone else that we got quotes from. HIGHLY RECOMMENDED!! read more

Our condenser pan in our attic had a crack in it and had apparently been leaking for quite sometime, because we didn't realize it until the ceiling literally starting falling, this was in July. Innovative Air was called by the gentleman who came to look at the ceiling. Robert came out the next day and gave us an estimate but told us he would have to order the part. Two weeks pass and my husband calls him. Robert told my husband that he wasn't in the shop, but he would check on the part when he got back to the shop. More time passes, and yes we were busy and didn't stay on top of it like we could have. At the beginning of September I call Robert's number and just left a voicemail, that has still never been returned. Think twice about using this company! We have since contacted another company and within FIVE days, even after having to order the part, our leak is fixed and the A/C is working properly again. read more

Great Customer service.. Eric was very accommadating! Through miss communication with another company I actually had two techs from different companies show up at the same time. Spoke with Eric, him and his tech were actually humored by it. As oppose to the other company who was annoyed even though I gladly paid their high fee to just show up and leave without even looking to see what the problem was. Innovative Air got the job for their great service and even a discount was given for the whole situation. Also, this was during a heat wave and they were available unlike most places. Btw their fee to just show up was way less than the other one and they even give free second quotes. Great Job!! read more

I was without air for almost 4 days. My management company just recently put Innovative Air into their database. When the warranty company approved them to work on the rental I'm in, they called me within an hour of approval. They set up a service call for the next day (would have gone on 5 days with no air), but I got a call a little later that same day that said they would have someone to me in the next 3 hours. The technician was early and I wasn't home yet, but he asked permission to go into the backyard to get started. I of course agreed. I showed up about 10 minutes after we talked and he said that he needed to go get a part before the warehouse closed so he could finish the job. He was back within 30-40 minutes and replaced the part. As he was pulling up the receipt... he said he wanted to change the motor as well because the unit was 20 years old. It's a good thing he did. When he disconnected it, he couldn't even touch it because it was running so hot. And it had only been running for about 6-7 minutes. Once he put the new motor in, it was a matter of minutes when I could tell a difference. My house was at 94 degrees. It's now at 84 degrees and has been running for about an hour and a half. It feels amazing!!! Thank you Ryan, Eric, and Del for making my house livable again. I would recommend these guys to ANYONE!!! read more

Don't trust them. The contactor installed brand new unit less than 4 years ago with 5 years compressor and 5 year part warranty. It completed broken now. Called them. They said they never gave customer 5 year parts warranties. Sent picture of invoice. Then they said it did not include labor. Asked them how much is cost of labor. Never got reply. read more

From my initial contact with Eric C, the experience with Innovative Air (IA) was seamless. I was referred to Eric and within a day, he called and asked how he could help. He promptly sent over the estimate for service with a followup (Wednesday) call to discuss each line item. In comparing his service cost to others with the same, his price was fair and competitive. IA does other work in the high-rise condo that I own so I sought out information with positive feedback from the Homeowners association, owners and residents in the building. Eric agreed to work together and scheduled the service date for the following week. On Wednesday, Robert G. called to let me know his plan for installation on the next day. Thursday, Robert checked in to let me know his plan for the day and would follow-up with an update later in the afternoon in which he did! By Friday afternoon, the HVAC installation was complete. Robert and I met first thing Monday morning and he spent about an hour with me explaining the new equipment and maintenance going forward. I am completely satisfied with the product and customer service I received from Innovative Air. read more

We had an extremely cold room and a hot room right next to each other at my work. The air definitely wasn't distributed evenly. We had repeatedly asked the guys who placed the units to check it out and they didn't even bother to come look or fix the issue. 4 years past and we just put up with it. Then I found Innovative Air. They put in a damper and that made the air more evenly distributed. It was a simple fix, and not too much money. Now we feel silly for having waited 4 years to deal with this issue. And the last guy who installed the AC unit (it was a remodeled office and everything inside was gutted and all new stuff put in) could care less about customer service and the general contractor (Hansons and sons) did not care enough to screen their subcontractors. I'm glad I found these guys, they seem knowledgeable, were quick to diagnose and fix the problem and I feel they are reasonable in cost. I frankly don't have time to spend reviewing mediocre companies. So when they are on opposite spectrums, be it good or bad, I feel obligated to tell others about it. I use reviews or word of mouth in all things I buy or in services I need so I feel I must give honest reviews so others who rely on them like I do would have some opinions to use in making their decisions. read more