I got into a car accident (not my fault) and I came across this body shop through Yelp (thanks Yelp!!).... Janet, one of the owners, was very helpful and thorough when explaining to me the process. She dealt with my insurance company directly and worked with the adjuster (my insurance company had to go on site to personally inspect the car.. my insurance company policy)... My car seriously came back looking as new!!! I have read the prior reviews on how they all said the same, but I seriously did not think highly of them and just simply thought they were exaggerating... but they were not. My Son even asked me if I bought a new car (I have a toddler, so his question was acceptable). I hardly dealt with Mark, but whenever he was around he was very courteous and professional... thank you Innovative for such an awesome job on my car and for fixing those extra scratches! ;) I would definitely recommend to any family members or friends who may need their services in the future..... (I hope we don't get into any car accidents, but if we do - now I know where to go. :) read more

I really recommend this place! My neighbor hit my car while leaving our shared parking lot (seriously?) but luckily I saw it all through my window. To fix my car's dented back bumper, I looked for a reliable place but also one close to USC. Luckily I found this place. Janet, the owner, was extremely nice with me and my neighbor. She gave her a very good deal. Also, my car had a scratch on one of the doors (from an old incident) and they cleaned it up as much as possible. Bonus points for them: Janet also drives you back to your place when you drop off your car!! Overall they really try to help their customers as much as she can! I absolutely recommend this body shop! read more

Love the way I was treated here the staff is very welcoming and professional. I got my bumper fixed and my car looks better than ever. Auto collision is the place to go I totally recommend. read more

There's no other body shop like Innovative Auto Collision. I am so glad I went on Yelp and found them! I didn't think getting my car fixed could be a great experience, but Janet and Markus made me feel like family. Not only that, but they took care of my car as fast as possible. I also didn't have to communicate with the insurance company, because they took care of that too. I hope that no one hits my car again, but if they do, there is no question that I would come back here! read more

My car was hit in January of this year and I used Yelp to find innovative auto collision. I chose them because they were closer to my house and the first 3 Yelp reviews had me sold. From start to finish Janet and Marcus were great. My car looks like it was never hit. The process took longer than expected because of my dumb a** insurance but they understood. Janet keep me updated through the whole process even fixed something that had nothing to do with my accident. She even had a better rate with enterprise rental. I definitely made friends @ innovative.. And it did help that me and Janet shared birthdays.. Thanks Innovative! read more

Janet and Markus are BEYOND the best. They are professional, Take every measure to get things done and make the process of getting your car back to brand new as easy as ever. They took the time to explain things to me and kept me in the loop throughout the time my car was in there care. They are amazing!! read more

Great service! Both Janeth and her husband are so nice. They even washed my car after it was repaired lol :)

I highly recommend Marcus and Janet's Innovative Auto Collision! I had body and paint damage to my rear passenger door, quarter panel, and bumper. Marcus was able to give me a quick 15 minute quotation. After I agreed to let his shop do the repair, it took eight business days for everything to be completed. Marcus was always accessible, and he sent updates throughout the repair process, including photos. The repair came out great, including their ability to match my car's paint color. No arguments from me regarding the pricing either. Everything was absolutely straight up. Even a small miscommunication between my insurance adjuster regarding my deductible was handled very quickly and politely. If you are in need of any body or paint work, give Innovative a shot. Thank you very much, Marcus & Janet! Happy Holidays! Shout out to Blue too!! haha -Wes read more

I would first like to thank everyone there from the bottom of my heart. I have never been to an auto body shop that does immaculate work without breaking the bank. Janet and her crew went above and beyond their job duties after my little sister was side swiped by a big rig. They not only took her last minute but then they were so accommodating with the services it brought our family to tears. The staff there was able to fix her car and have it back before she had to leave. I officially have a place that I can recommend and know that I will definitely be getting way more than what I paid. My sister's car looks brand new and u can't even tell that it was in an accident read more

Innovative Auto Collision - The aftermath - Body Shops Near Me - Los Angeles, California

See all

Met Janet at my job and we clicked right way she told me about her business and of course gave me a business card and told me that If anything happens she'll help me Out.So without knowing 6months later I get in a accident and she was the second person I called other than my insurance and told her I needed her help she got everything ready for me. Told me to tell my insurance that I wanted my car to go to her shop. I normally would take my car to Marcos auto collision but I had faith in her and her company. As I took my car in her n her husband where so nice to me made me feel like I was in good hands. Threw out the whole process of my car she texted me with pictures of my baby getting worked on. Overall I would definitely recommend this collision spot . They get an A+++ in my books read more

I've dealt with many body shops in my day and have always felt taken advantage of and like I was given the run around. This body shop was the complete opposite of that, I got updates and pictures of the progress. They were super professional and made me feel comfortable the whole time. I can't put even put into words how grateful I am. This body shop will for sure be the place i go for any other work I need on my car and will recommend it to all of my friends and family. read more

BEST BODY SHOP in LOS ANGELES. it might be located in the heart of South Central but their services and prices definitely outweigh any other shop around. I was in an accident that cost me half a leg(not literally)..BUT thanks to Innovative i got the lowest price i got quoted, not only are they understanding but they really look out for their customers best interest and our pockets, not to mention the quality of customer service by the receptionist (AMAZING and CARING). THANKS a MILLION that leg i was going to lose turned out to be a few toes ;-D definetly going back to fix that corvette.. read more

Janet is so great! I came in today getting quotes for my claim and Janet was very helpful. She helped me and was super friendly and even offered me help in case I decided to sell my vehicle. Very sympathetic and understanding. I explained what happened to my vehicle and she offered support and general advice! Its always nice to go to a body shop where they can side with the customer--and in my case, the victim of an automobile accident--and aren't looking to cheap out people. Living in Santa Monica, this was worth the trip. And she really helped me with my estimate to make sure I get a decent settlement for my loss. I can also tell they have a really good rapport with their customers. If you need body work done, come to this shop. They are honest and very, very, very helpful! Overall, they go above and beyond to make sure the customer feels validated and comfortable. Great people :) read more

I backed up into a semi and I thought it would cost me a leg and arm but thank God for Innovative. Their customer service was top notch and pricing was reasonable. I highly recommend them and would definitely contact them again if I have any more repairs that need to be done. read more

Great customer service , Janet explained everything very thoroughly, would highly recommend this place... To top it off I'll be getting a free detail I don't know of any other place that treats customers so good at a very reasonable price... Your getting high quality work at a super good price... read more

What an awesome experience working with Janet and Marcus. I can honestly say they were such a blessing to me and my daughter. We were on a strict budget paying out of pocket for our repairs. Janet not only worked within our price range she went above and beyond to ensure the car was repaired in our time frame. I cannot say enough on the professionalism and sincere willingness to help we experienced at Innovative Auto. Our repairs were done beautifully better then we could have expected. Janet provided regular updates, offered transportation for my daughter and detailed our car once the repairs were complete!! Innovative turned a bad situation into a great experience. read more

Markus and Janet are awesome! I got into an accident a while back (not my fault) that messed up the fender and front bumper on my Camry. No matter where I went, everyone told me I had to get a new fender. That was until I visited these guys. They gave me a quote for a new fender and for repairing my damaged one. Janet assured me that if I didnt like my repaired fender they'd put in a new one and not charge me extra. I was so impressed with the quote I even got my rear bumper repainted. And to top it off they even fixed the minor bumps and dents. Got my car back in 5 days looking like it did when I bought it. I cant thank these guys enough! I hope I don't HAVE to go back but if I or anyone I know gets into an accident, this is the place I'll recommend. read more

My car hasn't look this good since I bought it! I've experienced my fair share of the normal L.A. beat up that cars experience (plus a few odd experiences), and Innovative Auto Collision went above and beyond fixing up my car. They even detailed the inside! The staff is extremely pleasant, respectful, and easy to work with. I got an awesome price, and it got done quickly. They were able to fix the top of my hood that got dented in, while three other shops wanted to charge me more than $1,400 to replace the hood completely. They're honest and efficient. I couldn't have asked for a better shop! read more

This is honestly the best auto shop i have been to. I went in for a side swipe repair on my 2015 Lancer and they made it look as brand new as the day i got it! Janet and Marcus (the owners) make u feel comfortable almost like family but they are very awsome and professional. They even got a cool little pitbull that chills in the office. I definately would recommend them to anyone and if i ever need worl done again i'll be back for sure! read more

This is definitely a place that you can put your full trust in. I walked in just two minutes before closing but was still treated with full kindness, patience and a smile. I even saw another elderly gentlemen walk in after me and he was treated the exact same way. I came in for an estimate and who would believe it, but they actually took care of some things for free. Janet helped me and her words were "What happened here?" and as I thought about if I really wanted to tell her, she looked at me with a smile and said "I'm gonna take care of that for you right now." Who does that! It was amazing and she really did. I guess that's just how they do things around there. She also took the time to explain a lot of things to me that I didn't understand, with no hassle, no hustle and no fuss. I drove in with anxiety and embarrassment and I left feeling at ease. I highly recommend this place. read more

Best service, best prices, and a quick turn around. Couldn't ask for more. I highly recommend Innovative Auto Collision!

I definitely recommend innovative auto collision for every one. Janet and Markus are very good people. They offer great service. I lost my left front door mirror and wheel cover in the accident and find the shop by yelp. It is very easy to communicate with them. They respond to the messages quickly. When you go to the shop to get an estimate, they won't make you feel stressful. They also repair some scratches for my Toyota Yaris. I highly appreciate their great work! read more

The BEST Customer Service around. My daughter attends school in Los Angeles, and had two accidents within a year.....The team at Innovative was not only the best price, the work was fantastic and they treated her like family. Being long distance, they also communicated with me regularly to keep me updated and aware of the timeline of the repair. Truly a Godsend, and I highly recommend them to anyone needing work done--you won't be sorry. read more

I definitely had a 5 start experience at this shop! Janet is super helpful, friendly, and made the entire process of getting the front bumper my cargo van replaced/repaired painless and easy. Despite the fact that my insurance company dragged out the repair process all the repairs were finished in a very timely manner (within 3 days) and the work was high quality and solid. I love to find and support small businesses like this especially ones run by such kind and honest people. I will definitely recommend this shop to my networks in the future! read more

Had a great experience. Came here because the Yelp community holds this place in such high regard and I can't disagree. Brough my car in for some pre-sales repairs and Janet and Markus took great care of me and the car. They quoted me accurately and communicated with me throughout the process to I knew what my options were when some unexpected things came up during the repair. In the end, they did only what was necessary and did not try to up-sell me on things I didn't really need. Happy to recommend them via Yelp and to my personal contacts. Thank you, Janet and Markus! read more

I recently was in an accident and I wasn't sure how to go about fixing my car, but my dad recommended I take my car to Janet and her husband. Let me tell you, I was definitely not disappointed. Janet walked me through the whole process and I knew that my car was in great hands. They are a couple of the nicest people I have ever met. I definitely recommend you bring your car here. read more

Amazing service! Very Professional and knowledgeable, did a wonderful job repairing the damage on my car. Looks like new! Finished in less than a week! Janet and Marcus were so helpful I would recommend anyone who needs auto body work done to see them! read more

The most honest and professional couple I've ever met. Janet and her husband are literally the most honest, caring, and awesome people I've ever had the pleasure of meeting. My car was in and out in just a week and the price was unbelievably inexpensive - I can't get over this truly rare honest and amazing business. You even get 10% off if you're a USC student! I picked up my car today and it looks even better than when I originally bought it a year ago. They even gave it a FULL detail - I had no idea!! I promise that you will definitely get the best customer service and price in all of Los Angeles, mahalo! Fight On! read more

I had my car re-done after a fender bender accident. Janet and Markus are trust worthy, knowledgeable and very professional. The work I needed done was excellent and timely. Thank you Janet, Marcus and mechanic. read more

If I could give it more than 5 stars, I would. Why? Because I went to other 5 star rated body repair shops in Los Angeles and none of them were nearly as good as Innovative Auto. Everyone who works there is extremely friendly and make you feel very welcome. In fact, the first time I went, they made me feel like a regular customer who has been going there for years. When you get a quote, they'll walk you through everything they're going to do so you know that you won't be scammed for extra costs. If you need a ride when dropping off the car, they'll give you a ride home. When they're working on the car, they'll send you pictures so you know everything is going as planned. And lastly, the work they do is perfect. Upon picking up my car, I felt like I was getting a brand new car! Definitely going to be recommending this place to my friends. Could not praise it more. read more

So glad we found these guys. The couple who own it as super honest & kind. They really went way above what was needed to help us out. We can't recommend them enough read more

I have to say this place is amazing, very nice staff, professional. Maybe a 25 minute drive without traffic from me but well worth the trip. I came in after being referred by a coworker, I had a problem with damage to my trunk. they came out looked it over, explained the problem...what they could do to fix it and shortly after my trunk was as good as new. I stopped by other auto repair places and they wanted my car all day to check the problem, but innovative got it done ...no worries, and they're super reasonable. if I ever have another issue or if any ask me where to go for quality work ill send them there read more

This place is outstanding!!! They are reasonably priced and the entire team is extremely personable and welcoming. I asked them to replace my fender and they completed the job in under two hours. I highly recommend this place!!!! read more

I came in to Innovative Auto Collision after a hit and run that destroyed my rear brake light. I brought it in expecting it to be an easy fix, but after evaluating, they informed me that it was a more complicated fix than I had expected. However, they got it completely fixed (and it looks amazing) in just 2 days, and they didn't charge me any more than they quoted me for when I initially brought it in, even though it was more complicated than they thought! Price was extremely reasonable. Janet was so wonderful, kind, and compassionate, and actually cared about having a conversation with me and about my satisfaction. The whole team was wonderful. I later had another problem with my car and called Janet for a quote, and she offered to fix it that same day without any charge. It was the best experience I have had yet at an auto shop, and I will definitely be returning for any other car damages. read more

This place is the best. Marcus and Janet are wonderful people - informed, straight forward, kind, warm. They do what they say they're going to do, when they say they're going to do it, at the price they said. Spending your cash getting your car fixed is always going to be fairly painful, but Innovative make is as good as it's going to be. read more

I recently took my 2003 Honda to innovative to have body work and paint done. The owners were professional and very honest (Which in my opinion is a lost art in business). Most importantly, the job was fantastic. I could not have been more pleased. God willing I will have no more need for auto paint, or collision repair. However, if I do, Innovative will be the only place that I take my vehicles to. read more

The people here are genuine, friendly, and honest which is in my opinion ideal for a business especially when it come to the mechanic-customer relationship. Don't worry, they won't screw you over with extra unnecessary problems like other mechanics, they're super honest, reasonable with prices, and trust worthy based on my experience. I recommend this place to anyone who was in an unfortunate auto accident or just wants work done on their car. read more

Marcus was very professional, although the work I needed was minimal, the service I received was exceptional at an extremely reasonable price.. I highly recommend them for any auto repair needs...Thank you!! read more

So a friend told me to try this body shop, not knowing that it was under knew management. I met Janet and Markus King. I just wanted to get an estimate. I never met this couple before that day! but by the time i left the shop I had a couple new friends. A month later the Insurance company was still tripping, so Janet got on the phone with the Insurance company and the Lawyer office. Janet and the Lawyer office both call me that same day to bring car in to the shop. Janet took me to Enterprise to get a renter car. Car was in the shop for ten days and every day I got a call to update me on the progress. Not only did they do a magnificent job on my car but they we're magnificent as well. From a scale of one to ten, my recommendation is a twenty......that mean they are highly recommended!!! I've been to a lot of body shop in my time....but never met anyone as extraordinary as they are!!!! Thank you Janet and Markus for making my time with you guys exceptional. read more

Thanks for the help again!! I got into a fender bender, my fault :-( and Marcus and Janet not only repaired the car of the woman who was hit but did it at an incredible price! Thanks guys, you're fantastic! read more