My brand new 2013 Honda Civic was victim of a rear end collision. I was so stressed and frustrated with the situation. So, it was great to work with a body shop that took my feelings into consideration. I was referred to Innovative through a friend and Innovative Auto Collision offered great customer service. The owners were extremely friendly and catered to my work schedule. They even drove me to pick my car rental and worked out great pricing for me at car rental company. Janet, one of the owners, kept me informed throughout the whole process when my car was getting fixed. My car was completed and detailed not too long after. You can tell they took their time in servicing my car and making sure it looked as though no accident ever happened. I recommend Innovative to everyone. Owners are great humble professionals and do their best to help and answer all your questions. read more

An honest business run by wonderful people. I shopped around for places to fix my Mazda after a pretty bad front end collision. I found a few places that all had similar estimates, but the Yelp reviews, proximity to my house, and good vibes made me choose Innovative, and I'm glad I did. Janet and Marcus never hid anything from me, didn't try to jack up the prices after seeing all the damages, and even cut me some pretty awesome discounts to keep the price down to estimate level after they found they needed to replace my radiator as well. They understood that my insurance wasn't covering any of the damages (my mistake on somehow ignoring collision coverage, lesson learned), and really helped me out with the price. It took a bit longer than anticipated, but judging by how much was damaged, I'm glad they took the time to do a solid job. I'd say your car should be one place where you don't cut corners. I'd recommended Innovative to anyone in a heartbeat, and don't forget to check-in with Yelp for the free detail! (Did I mention how dirty my car was when I brought it in? Sweet!) read more

Professionalism at its finest! The shop owner is so easy to work with and she made the entire process of getting my car fixed seamless. It is so great to support a small business that takes care of their customers and does such a great job. The work they did on my corolla looks great, and when I picked up my car it was so clean on the inside and out! I definitely will be back if I ever need any bodywork done!! Thanks again for everything. read more

Jenet and Marcus are very nice and kind people. Both are professional at dealing with car fixing and dealing with insurance company and related agencies. I had an accident last month and they tryed their best to get me out of there ASAP, and so far the repaired car is in good condition. Plus, they helped me with my rental car slight scratch as well, I am lucky to meet them. Hope the couple's business is getting better and better! I absofunckinlutely recommend this place! read more

Janet and her husband were nothing short of amazing from the moment I walked into they Autobody shop. I needed a quick repair on my front bumper since it was practically falling off from a minor accident the day before. Janet greeted me with a big genuine smile and asked questions about my car to help my needs. We even shared a great conversation about life and all that we're going through during the pandemic. What stood out to me most about that conversation is that she said "I want all my customers that come here to be treated as if they were apart of my close friend and family." Thats exactly how she made me feel from the moment we said hello. Very professional, welcoming and honest. She even made sure to give my hanging bumper a touch up so that I can still make my 45 mile commute to work while we wait on my parts. She really wanted to make sure that my car was safe for not only me, but my two toddlers. I just want to say that I am extremely grateful for the service and help and know that I am a customer for life!! read more

IF YOU LIVE CALIFORNIA!!! This is the place for you. If you're looking at this review, and it is your first search STOP! This is your place. I was the victim of a hit and run. They completely destroyed my bumper and left backend. I was devastated. I like many of you were forced into a search to find a auto-body shop. I went through so many calls and outrageously high quotes. I hadn't met anyone who made me feel they weren't trying to leave me broke and stranded. As soon as I walked into IAC, I was greeted with professionalism. Everything needed was explained step by step and I walked away leaving my car in good hands. Janet kept me informed every step of the way and I had my car back and restored to its glory! I am a customer for life! read more

I can't say enough about the short time it took, competitive costs, and the overall GREAT job! They fixed the damage on my Nissan, looks brand new. And the customer service is great. Janet is very down to earth and will take care of you! Thank you Innovative Auto Collision team! I'll definitely return in the future if anything else happens to my car. read more

Innovative Auto Collision - Damage gone, paint superb! - Body Shops Near Me - Los Angeles, California

My car had a fender bender at work. A co-worker of mine recommended Innovative Auto Collision for me at the time of the accident. When I first arrived, Markus was the one helping me. He took down my information and was very friendly. Once I had the insurance companies involved, Janet was extremely helpful and friendly in handling everything for me, including calling the insurance company and getting things rolling. They were so helpful that they cleaned my front headlights on my 2001 Honda Prelude, and repainted the front bumper + lip and door. Janet and Markus are the BEST and were very professional in handling everything!! I had them repaint my rear bumper and lip also and their prices are VERY AFFORDABLE! I plan to go back to get my door moldings replaced and will recommend them others. Really cannot say how amazing they are. How can you give a 6 star out of 5 on yelp? :) read more

Hands down, the BEST body shop in the Los Angeles County! Marcus and Janet are the most awesome people you will ever meet.. Your experience here will be nothing short of great. Who would've ever thought getting into an accident could turn into a great learning experience.. I'm fairly ignorant toward the whole insurance and claims game and was a bit overwhelmed but Janet not only guided me through the process and shared with me valuable lessons; She took time to communicate throughout the process updating me with the status and any setbacks encountered. Highly recommend Innovative for your next body shop stop. There's no need to look anywhere else..Thanks again Janet and Marcus. read more

This place is amazing !!!! I was involved in an accident where I rear ended another car , leaving my hood completely destroyed. I literally live down the street and always noticed that it's always packed full of cars . I read the other reviews and decided to use their services. Janet was amazing she was very informative and from the start gave me upfront info. My front end was already damaged prior to the accident and she let me know my insurance might not cover it. Long story short she gave me a serious discount and I walked away with the front of my car looking better than it did before my accident. Not to mention they cleaned my car out !!! Every one is professional and they really work with you . I would highly suggest this business to any one . read more

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Innovative auto collision is a well-managed, high-quality auto body shop that does excellent work with the utmost professionalism. I found them on Yelp and could not have been happier with how my experience turned out. They were very honest and upfront about the entire process and even picked me up to get my car when it was ready. My Honda Accord was pretty badly dented when I brought it in and now not only the damaged area looks better, but pretty much the entire car looks brand new. Could not have been happier with my experience. read more

Absolutely amazing owners! Marcus and Janet. I had a huge dent on my passenger door and a lot of other minor dents on the body. I went to a couple of body shops before driving into this one, and their estimate was absolutely the best. Plus given the courtesy I was given, you bet I will come back again next time (hopefully I won't need to though.....haha) Not only they did a great job fixing my dents, but they also offered me a free detail - which I could say, much better than that I got in any actual car wash place! (Hey Janet, you should open a car wash as well! lol) Alright more importantly, this place is a TROJAN spot! So fellow trojans, this is your place! Satisfaction guaranteed! read more

I can't say enough GREAT things about Janet, Markus, and their impeccable work. I had read previous Yelp reviews about their work, service, and pricing so I decided to check them out. I emailed them a photo of my damaged fender and within 24 hrs I received an estimate. I couldn't believe how reasonable the cost was and when I told Janet I'm a USC alumna, she lowered it even more! (Fight on!) The entire process was so smooth, so easy. My car was ready when promised and it looks as good as new. Truly beautiful work! I'm so happy that now my boyfriend is taking his car to IAC for repairs. On top of everything else, Janet and Markus are extremely kind and sweet. I was made to feel like part of the family from the first point of contact. I seriously feel like I've made life long friends with both of them and I will send everyone here from now on! read more

Janet and Marcus took care of my car as if it was theirs. Janet fought for my best interest with my cheapskate insurance adjuster. She managed to get the necessary repairs approved. My car looks brand new--like if nothing happen to it. Much appreciated. read more

They worked on my car a 2016 Nissan Sentra Sv that needed the right rock panel fixed and my right side bumper aligned properly. They over did themselves and surpassed my expectations. By far Janet was always professional and respectful with me and was willing to answer all my questions. They finished my car with a whole body sanding and buffing which came out spectacular that I didn't event recognized my car. read more

Amazing customer service..really they make you feel like a friend or family right away. Janet and Markus are very down to earth and straight to the point. Their prices are fair and honest. My car looked brand new when picked up so I am a happy woman. The car was ready on time. I see their sense of urgency with their work. This has been the only body shop where I see the hustle and bustle ...I have stopped by other shops and this is the only place where I've seen them carry themselves with a "we love what we do" attitude. read more

I cannot express enough the appreciation I feel for having found Innovative Auto Collision. I read the Yelp reviews and decided to bring my car to them during one of the most difficult times of my life that had been compounded by a hit and run. Janet listened intently to my concerns regarding my car and also to my personal grief, gave me a hug and told me not to worry she would take of everything and that is EXACTLY what she did. The refreshing part was she informed me of the progress via text with pictures attached. She and her team went above and beyond and I am forever grateful. I will refer EVERYONE to them from now on! Even if you have to drive out of your area or comfort zone, it is well worth it for the best auto body work and the best customer service around. Thank you Innovative Auto Collision! read more

A month ago I was rear ended and decided to take my car to Innovative Auto Collision and they did an awesome work on my mustang they really took care of me and my car, great customer service!! Would definitely be bringing my car back in the future to retouch my paint or change the color, thank you very much for the great experience! read more

Janet and her husband are absolutely amazing. I came here because my car was rear-ended and it was highly recommended by friends. Janet went over the damage very thoroughly with me. She explained things clearly and concisely so that I could actually understand them, unlike some other place that just throw numbers and words at you. She even worked with the insurance adjuster and went over the damage with him so the estimate was as accurate as possible. And then she called the rental company for me and had a car come pick me up from the shop to get my rental vehicle so I didn't have to pay for a Lyft. The communication was great, service was awesome and I just love seeing an auto shop run by a woman Thanks guys!! read more

Innovative Auto Collision - Body Shops Near Me - Los Angeles, California

Janet and Marcus are awesome and very professional. Had my first dent and they put my car back in new car condition. The work was top notch. I will continue to use them to modify my jeep and hopefully no more dents. If you want a reputable body shop that will not break the bank, this place is for you. They also dropped me off at home after I dropped off my car. When I picked up my car it had been washed and vacuumed. This place is awesome.. read more

Like other LA drivers im sure have experienced, an object on the road came up and hit my car one morning on the way to work. I was worried about how it would affect my car overall but Janet and Markus put my mind at ease and fixed my ride. I was able to drop it off to them after work and it was ready as promised on the day they told me. I was HIGLY impressed by the work and the extra care they gave me to make sure my car was back to 100%. I know that for all my Collision needs, Innovative will take care of me and give me the best of the best! read more

These are good people and trustworthy to get the job done right. Off the bat Janet and Marcus were very professional but also treated me like family. They kept in touch and gave me updates throughout the process and when the part came in that would've worked just fine but was not quite exactly the same as what I had, they made sure to send it back and get the 100% correct match. Definitely recommend them as your first choice for body work. read more

Innovative Auto Collision - before - Body Shops Near Me - Los Angeles, California

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Janet is amazing! Not only did she work with insurance to take care of my car, but she gave me tips on the rental car, etc. to make sure I covered my bases. The people at the rental car place were singing her praises too. The team worked quickly and efficiently and I was happy with the results. I plan to work with Janet again. read more

What a truly amazing experience! Janet and Marcus are the dynamic duo. They provided me with amazing service and handled everything with professionalism and care. The quality of the work on my baby was superb! She looks brand new. They went above the line of duty and even took out unrelated scratches from the drivers side. (Damage was on the passenger side). I highly recommend this shop to anyone who is looking for quality and reasonably priced work. Thank you so much for such an overall great experience. read more

Innovative Auto Collision - Body Shops Near Me - Los Angeles, California

Five stars and beyond! What can I say? I'm a very bad driver, and Innovative Auto is a VERY good shop. Janet and Marcus have been a total lifesaver during my time living around the USC area (I've been to them three times at this point). Janet is kind and understanding, and will go above and beyond to make sure both you and your car are taken care of. I'll never forget how she dropped me off back home as we were exiting the shop together (myself being obviously, newly, car-less). Great for students and for people new to the area. Honest folks producing impeccable work. read more

I haven't gone to any other body shops in LA because these guys are great. The work is always wonderful, they are very friendly, and they work with insurance like magic. Thanks again Janet and Markus! read more

Wow I took my Suburban to this location to get a quote for repair on the bumper. This family business did a fantastic job. Janet and her husband Marcus, dealt with the insurance company on my behalf even got me a rental car. I really appreciated it, the work came out correct the first time no issues, I definitely will refer this place to all my friends and family. read more

They really turned my dark days into bright days. The way that they fixed my vehicle and took off $1,000 on the price while also fixing other body damage without extra charge was mind blowing to me. I am forever grateful for that team and I for sure will only be doing business with them if I have anymore body damage. I thank you so much Innovative Auto Collision, you all are the best. read more

Once again, Janet took good care of me and my Jeep by providing reasonable prices and great service. I would definitely recommend their services to anyone in need of auto repair! read more

Janet and Markus took care of me really well. The work they did on my car was excellent and the price was very, very good. They actually did much more than they had to without charging me extra. After they finished, my car looked new and shiny. Anyone in L.A. who needs body work done should check out this place first before going anywhere else. read more

A couple months ago I was rear ended, my dad had told me about this shop. To my surprise it was under new management, Marcus & Janet were great. The most professional and laid back shop owners. They took care or my car, after my car was finished it look as if never had been hit, superb job guys. Janet even took her time to make sure both insurance companies did there job, no one has ever done that for anyone that I know, and for that I definitely appreciate what everyone at innovative did for me, and most definitely will recommend this shop to anyone looking for the best. From start to finish. Not to mention they also do custom jobs, they tinted my lights and my car looks badass!!!! My Car: Black Toyota Corolla..... Uploading pictures. read more

They fixed my Audi Q7. The repair was finished on the promised date, and their work was great.

This shop does great work. My car was damaged by the chevy dealership. They had hired innovative to do the work. They did a phenomenal job, and were very helpful and friendly throughout. Family owned business, run by people who care. Glad to have met Janet and Markus. read more

I've been to Innovative Auto Collision twice within a year (gotta love getting rear-ended twice in such a short period of time) and can attest that Janet and Marcus run a phenomenal shop. They provide world-class service, are up-front about their pricing, detail what your best options are immediately, and are all around great people. During the first fix, I explored ~4 different shops around LA and their prices were the best. Now I won't even think about going somewhere else. read more

Can't even express my gratitude for this place and most of all, the owner, Janet. She is a true girl boss with the biggest heart! She was so helpful and gave me a great price..and totally transformed my car, which had a side door fully smashed plus a bunch of other scrapes and dents. I'm so thankful and can not recommend this place enough! Seriously the best! Highlyyyy recommend!! read more

I got into a hit and run accident. They fixed it pretty fast considering the damage. Very friendly. Will definitely come again if anything ever happens to my car. They washed it before giving it to me too! It looks brand new. read more

I am from Northern California and I was in LA on Vacation. I was in the back seat of a friend's car when a truck swiped it and nearly knocked us off the road; therefore leaving the care with scuff marks and a dent so deep that the entire door needed to be replaced. Since we were in Southern California on vacation the accident put a damper on our plans. We were not able to get dinner and go to Disneyland as planned. Instead we had to find an auto repair shop because driving around with a dent and stress wasn't our idea of a vacation. We contacted Innovative and they were able to squeeze us in to meet our needs. They not only eased our stress yet were very personable and caring about the entire family's well being. When most businesses would have wanted to take our money and get us out of the way. This body shop went above and beyond at making sure every dent, scratch and ugly mark was off our car but also our hearts so that we could continue enjoying our vacation. When we got the call to come pick up the car we ALL couldn't help but crying because of how beautiful the car looked yet also how wonderful the services was. We are very thankful for the entire team, their dedication and hard work. read more

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I drove past them twice because I didn't see the entrance to the shop. Most auto shops are open-air with entrances on street corners. These guys are between two buildings with the entrance opening directly on to the street. I thought I'd put this piece of advice on top because the rest of this review is going to be talking about how awesome they are and sounds pretty much like every other review here. Drove my car backwards in to a grey metal pole (in front of a grey wall, while under a grey sky. It was hard to see, okay?). Had a irritating, eye-catching dent right in the middle of my trunk, plus a big chunk of paint chipped off. Brought my car to the shop first thing in the morning. Talked to Marcus, who surveyed my car, assessed the damage, quoted me a price, and then proceeded to give me a bunch of discounts once he found out I attended USC (show dat Trojan pride yo). Compared to other auto shops I've been to, the price was very reasonable. After I dropped my car off, Marcus dropped ME off all the way back to my front door. He sent me pictures as my car went through the repair process, and called me once they were done. Other reviews said he also gets the car cleaned up as much as possible - it's true! My car was practically sparkling. Marcus is a real chill guy. Had a great conversation with him talking about music and sports when he was driving me back. read more

Love the way I was treated here the staff is very welcoming and professional. I got my bumper fixed and my car looks better than ever. Auto collision is the place to go I totally recommend. read more

I brought my VW Beetle to Innovative Auto after my car door was severely damaged. My sister had her Toyota Pruis fixed up by Innovative Auto Collision a month before after she was rear-ended. Based on her high recommendation, I decided to bring my car to Innovative Auto. As soon as Markus greeted us, I knew I was in the right place. He was friendly and very knowledgeable and his warm smile definitely eased my anxiety. He wrote up an estimate and there was no doubt in my mind that I was in the right hands. A few days later, Janet called me and told me they removed the door and the damage was too extensive to salvage the door. I, sadly, needed a to get a door replacement. I was freaking out, but Janet sounded calm and confident, and she gave me a great discount. She let me know ahead of time that if the door replacement did not come with working hinges, the price would go up significantly. She said she was hoping and praying the door would come with working hinges. There are two things about this call that stood out to me. First, I love when people let you know the worst possible scenario so that you're prepared and not shocked later with the costs. Second, I was again reassured that I was in the right place because Janet was hoping for the best, even though she doesn't know me personally and her business in no way benefits from my car having less damage! She was genuinely hoping I'd save the money :) I dropped off a deposit that same day and Janet greeted me with a hug. She showed me the door with the horrible damage and I honestly didn't know if my car would ever look the same again :( Again, though, Janet looked calm, cool, and collected, so I knew she'd get my car back in good shape. A few days later, Janet texted me pictures of my car and let me know the door came with the hinges, so my total cost would be significantly less than I expected! Within a few days, I went to pick up my car, and it looked completely new. They shined and waxed up the exterior, vacuumed and wiped down the interior, cleaned my tires, etc. It looked like nothing ever happened to my car. Janet even gave me great advice on selecting the best car insurance, and Markus gave me a USC/Innovate Auto keychain. I can't recall if I ever told them I'm a USC alum, but regardless, the keychain was a nice gesture that made me smile (and I'm totally using the keychain). These guys are the best. If you have car damage, these people will not intimidate you or make you feel worse. They will not hide costs from you, and they will make every effort to give you a good deal. They are honest, hardworking and they are really the best in the business. When you're panicking, they will calm you down. And you know what? You should calm down because you're dealing with experts here. I hope I never have to find a body shop again, but if I do, Innovative will be my spot. I am recommending them to all of my friends, and you can bet I'm never wasting my time at other body shops. I'm just grateful they exist, and I really hope they prosper because they deserve it. P.S. Janet and Markus have a pitbull puppy who hangs around the office. Be prepared to handle the cuteness. read more