Innovative spas was sent to me through my home warranty company. I was pleased to hear they chose them because we are also in the market for a hot tub. After checking my pool, I was told that my T-Cell was bad, and not covered by my warranty. He has one on his truck and the list price was 1200.00. I mentioned you can buy them all day for way less. (FYI a brand named Hayward 15 T-Cell can be purchased for about 750.00. ) So after speaking to his "boss" he stated that he was told they would sell me the t-cell for 789.00. I felt it was fair and he was already here. But he then went on to tell me that she wanted me to pay a 125.00 service call fee. I said oh yes through my warranty it is 65.00. He said yea but we need you to pay a service call for the t-cell. I , very puzzled, thinking I was misunderstanding, said, well your already here and it is in your truck. He said I know but she is the boss. I let them know that trying to squeeze that extra 125.00 out of me told me about what kind of company they would be to work with, and I no longer care to purchase a hot tub from them. He said okay and left! I called the hot tub salesperson and told him what happened and why I would no longer be purchasing a hot tub from them. He rudely said "OK! Well fine, she made her decision Good luck to you" Side note: that they are telling people they should buy a soft tub instead of a real hot tub, because the soft tub fits 6 adults (not true) that it's delivered price is 5700.00. (1000.00 more than anyone else) He also stated, "Yes it only has 8 jets but you don't need jets for the benefit of a hot tub, just hot water". Due to my experience, please beware! This company operates without an ounce of integrity. Apparently they think that since pools and hot tub sales have soared since the pandemic, they can be rude and customers just have to tolerate it. I suggest you bring your money elsewhere. read more

We went to VA Beach to enjoy Neptune Festival 2023 and came home the happy owners of a new softtub! We had the pleasure of meeting Mike A. who is one of the most knowledgeable and non pressure salesman I've ever encountered and, most importantly to me, he is also an exceptional person. He went above and beyond to ensure a seamless purchase, delivery and installation process. His dedication, commitment and expertise were well appreciated. My family and I were blown away by Mike A.'s commitment to customer service. He drove many hours to our house and arrived with a genuine smile on his face and positive attitude. Throughout the setup and installation, his professionalism and knowledge were evident. He expertly proceeded through each step, patiently answering all of my questions and addressing any concerns I had. His attention to detail was remarkable as he meticulously set up the softtub ensuring that everything was perfectly aligned and functioning flawlessly. What truly set Mike A. apart was his passion for the product. He took the time to explain all the features and benefits of the softtub while sharing his personal experiences and insights. His enthusiasm was contagious and it made us even more excited about our purchase. His dedication did not end with the installation. He went above and beyond by providing me with comprehensive instructions on how to maintain and care for the softtub properly. He even followed up a few days later to ensure that everything was still running smoothly and to address any additional questions I had. My family and I whole-heartedly recommend Mike A. and softtub. His exceptional customer service, expertise, and passion for the product made the entire experience enjoyable and stress-free. If you're in the market for a softtub, do yourself a favor and seek out Mike A. You won't be disappointed! read more

My wife and I were looking to replace our spa/ hot tub after being without one for the last two years. We had been to a few other dealers, but returned to their store around 11. We were introduced to Danielle, who walked us around the showroom. We were restricted to space on our deck, so most of their rigid hot tubs were too big. She showed us the Softub, and I'll be honest, that it wasn't on my radar. My wife liked it immediately, so she explained all the pros and cons with portable spas. This is no cheap unit as the quality and craftsmanship is excellent. We left with fabric samples and an idea of how much space we would need. The color and size selected just happened to be in stock. We got our Softub delivered and set up the next day. The next evening we were enjoying the spa. We received excellent service from Danielle and the delivery man Jeff. We even decided on getting the matching high top benches to compliment our purchase. read more

Innovative Spas is AWESOME! We bought our hot tub there about two years ago, and they have been wonderful about answering all our questions. While we were in the store buying our hot tub, I noticed some outdoor furniture on sale! Guess what?! It looks awesome next to my Tiki Bar. The furniture has withstood hurricane force winds, harsh winters, and HOT-HUMID summers. We take our water to be tested there at least once a week. They are very knowledgeable about what is needed to keep our water clean and safe. Their customer service is top notch. They know my husband by name and he enjoys just going in and chatting with them! If you are looking for a good deal on an outdoor item with honest people, the Innovative Spas is the place to go!! read more

I bought a hot tub from Innovative Spas several years ago as a gift for my husband who traveled extensively. They recommended an electrician to do the wiring and a carpenter to do the deck build up/expansion. It was February - a maximum of 14 degrees for the entire week - the carpenters totally rebuilt/expanded my deck, the electrician wired the outlet, the inspector signed off on the permit, Innovative Spas delivered and hooked up the hot tub, and it was bubbling hot when hubby got home. As it was my first time owning a hot tub, I needed extensive advice/training.... Innovative Spas went out of their way to answer every (stupid!) question I had in the following months. They are true professionals. You get what you pay for.... read more

thank you for fast and very helpful service provided by Service Manager Thomas Duval in fixing problems with our spas.. We are new in this area and purchased our house in June of this year. Old but very comfortable spas on the backyard of our new house was working well but need some work around and reinforcement of the support frame. we hire a local handyman and everything was done well except some codes were saying than not everything was working properly. we call for help and Thomas Duval in a short period of time made our old spas equipment working properly and most important he check our chemicals for the spas, give us very good training how to use it and operate out spas in different modes. thank you Thomas. Sergiyenko Family read more

Purchased a Softub Portico and it was installed a week ago. Salesman Mike W. did a great job and answered all of my detailed questions prior to the purchase. The installer Jessie was professional and knowledgeable and had us up and running in less than an hour. So far we love the Softub Portico. Best features are the "open floor plan" so to speak, the two person therapy seat, and the adjustable jets from mild to powerful. We've got the tub outside on a stamped concrete patio under a 12X12 screen tent to keep skeeters away, and we've used it every day/night the past week. The portability of the Softub should allow us to hopefully easily roll it into, and set it up, in our three seasons porch this winter. So far thumbs up. read more

We purchased a Softub from Innovative Spas while they were at the Springfest in Ocean City, MD. I LOVE my Softub and have been very happy with the help and responses from Innovative Spas, specifically Danielle. She worked with us to find the right financing and even answered texts and phone calls from me asking questions about set up and chemicals! I would definitely recommend them to any potential customers. I feel very comfortable knowing that I would be able to contact them with any questions or concerns. I have not needed to place an order on-line for anything yet, so I can't comment on that. Very pleased with everything else so far!! Thanks, Danielle! read more

We are so completely happy and satisfied with Innovative. From the moment we started doing business with them they have been very attentive, responsible, polite and satisfying to deal with. Whether it's ordering new parts, going through technical steps, maintaining our pool, outdoor kitchen and wonderful gas fire pit or coming to the house if we ever need them to show us the best way to do things. The owners are awesome and the staff are first class to deal with. Customer service is a giant part of any successful business and I give them an A+. I totally recommend Innovative for all you back yard needs. read more

I always get great service from Dwight in the showroom. He takes the time to answer my questions and reviews how to use products with me when needed. It is very difficult to find fair priced, quality hot tub repair service. Thomas Duval has made several house calls over the years to keep our 13 year old hot tub up and running. On this last visit I thought for sure it was going to have to be replaced. Tom came in and had it up and running within the hour and showed some things to do to keep it going. Without his help we would have had to replace it many years ago. Great savings, great service. Thank you! read more

I had to put in a service request through my home warranty for an issue I was having with my spa. The request was assigned to Innovative Spas. They called me shortly after the request was submitted and an appointment was made for my tech, Thomas, to come to the house to see what the issue was. He was extremely knowledgeable and after I told him what was going on, he knew exactly what the issue was. He went above and beyond ordering and replacing a new pump. He also provided a few tips and tricks to keep my spa running at peak performance. They have gained my future business. read more

Very pleased with the staff at Innovative Spas. We started here two years ago, but switched to another (Aqua Leisure) last year because it was closer to home. Kids "reading " the water samples don't know how to advise to correct an issue ("Drain your Pool, Someone else will have to help you"). Never ever said anything about Cal up/down or Alk up/down. Mike and the staff at Innovative spas not only provide you the 'ingredients', but make sure you know the 'recipe'. Sorry we drifted, but glad they welcomed us back with no hard feelings. You have earned a loyal customer. read more

I've been a loyal customer with Innovative Spas for 18 years. They are knowledgeable about everything pools and spas. When I had an issue with my spa pump, they were quick to get a service technician out to my house. Turns out I needed a new part. Within 3 days, they ordered and installed the part and my spa was ready to be used again. I'm extremely pleased with their customer service and impressed by the variety of services they offer. I definitely recommend Innovative Spas to all my friends and will continue to do business with them for another 18 years. read more

Elliott, was a pleasure to work with on our recent purchase of our pool furniture. He was attentive to every detail, form the purchase price to delivery! He kept me informed during the 6 week process, and replied to both text and email promptly. Elliott even came in early on Saturday to assist in loading the furniture on my truck which was what I wanted because I live in the outer banks. This is a business with integrity and super service. The owner of this business can be very proud of an employee like Elliott! Thank You!! Rich read more

I purchased my hot tub and rainbow play set from Innovative Spas this summer and all I can say is my family & I love both of them! Ever since we made our purchase, our family spends much more quality time together. Our purchasing experience was fantastic, quick and easy. The staff there was extremely helpful and still is! We have a great quality hot tub and an extremely nice quality play set. I would definitely recommend this company to anyone looking for a hot tub or play set! read more

I had a tub delivered today and installed by Thomas. He was on time and very professional. He installed my softub and went over the install procedures step by step. Total professional!! This is my second softub and have been a regular customer of Innovative spas for many years. Innovative spas sells nothing but quality equipment and the service is outstanding. I will continue to do business with this company on a regular basis. read more

I had an urgent situation...my hot tub was not working and my daughter's sweet 16 party was in a week. Thomas from Innovative Spas was great and he managed to get the special order part in expeditiously. He even came on Saturday morning to install it. A few hours later the tub was hot and all 18 people at the party enjoyed it! If you needs repair on your hot tub, please call Innovative Spas and ask for Thomas! read more

My Mom had a stroke two years ago and while visiting me tried out our Master Spa and loved it. I reached out to Whitney and she met us all at the store. My Mom and Shay was interested in a Softub for their back deck. Whit answered all their questions, quickly ordered the right spa and ancillary equipment. They love the spa and I can't thank Whit and team enough for the great service. Go see them for a spa! read more

The quality of the tub met our expectations and the service thus far has been excellent. We looked for quite sometime and decided to go with Innovative because the product sold is superior, in our opinion, to what we could find elsewhere. Our install technicians were the absolute best, they went above and beyond as we had installation challenges; we can not compliment Thomas Duval and Tim Winfree enough! read more