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    Pool Service Advisors

    5.0 (4 reviews)
    Open 8:00 am - 7:00 pm

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    Response time

    1 day

    Response rate

    60%

    Services - Pool Service Advisors

    Pool chemical testing and balancing

    Pool cleaning

    Pool inspection

    3 More Services

    Pool maintenance

    Pool repair

    Pool winterization

    Pool Service Advisors Photos

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    Recommended Reviews - Pool Service Advisors

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    3 years ago

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    Donald S.

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    Aegean Pools - Nap in the fall!

    Aegean Pools

    (53 reviews)

    $$

    Aegean did a great job installing our pool!. We wanted to especially send a "shout out" to Samantha…read moreHale for her outstanding commitment to our project. Without her diligence and perseverance, we would have never gotten our project across the finish line. Thanks, Aegean and Samantha! Steve and Nancy Harmon

    It all started off great with Lori. She was incredibly helpful and took the time to explain the…read moreentire pool construction process over the phone, without any hard selling like we experienced with other companies. She walked us through the full design process, offered multiple options that would work well in our backyard, and made us feel confident moving forward. Once we settled on the project, she submitted everything and let us know the construction team would take it from there. Unfortunately, that's when things started to fall apart. Aegean Pools has some of the worst communication I've experienced with a company. We were promised daily updates on construction progress from Ron, but after the pool was dug, communication nearly stopped. I had to repeatedly reach out just to find out what work was being done. Contractors would often show up without any warning, leaving us with no idea who they were or what they were there to do. At the same time, the company was very quick to request payments, but extremely slow to respond when issues or concerns were raised during the process. Also, the few interactions I had over the phone with Samantha made me question the overall professionalism of the company. Given the significant cost of this project, expectations for quality of the finishing details were high, and unfortunately, those expectations were not met. When problems were pointed out, the fixes felt rushed and minimal, done only enough to make things look "good enough" rather than properly completed. Even after a second attempt to fix issues, the work was still lacking, leaving me to spend my own time fixing mistakes that should have been addressed correctly from the start. To top it all off, after speaking with Terry, the customer service representative for project completion, and voicing our concerns about the overall experience, he openly admitted that the biggest complaint among customers is the terrible communication. Pool process completed and while we're happy to finally be finished with the project, we're relieved that this experience is behind us. Looking back, I wish I had dug deeper into the reviews beforehand. After reading more recent feedback on other sites, especially from the past year, it's clear that the issues we experienced are common among other customers. Overall, what began as a promising and professional experience turned into a frustrating and disappointing one due to poor communication, lack of attention to detail, and insufficient follow-through.

    Pool Service Advisors - poolcleaners - Updated May 2026

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