This place was recommended by a PT from another organization where scheduling had become difficult…read more My teenage kid had ACL surgery and was three weeks post-op when we came here. As a travel athlete, the goal of rehab is not only healing but returning to peak performance. The first PT who assessed my kid was not friendly - I would probably say she was a bit condescending, and made us feel bad for allowing knee bending exercises, something both the surgeon and the previous PT had encouraged. She instructed us to stop all bending exercises, including heel slides, until further notice. When she sarcastically asked my kid to lift a straight leg and immediately pointed out the inability to do so, my kid explained that the foot was stuck on the table base. No chance to let her try again, PT moved on to whatever was next on her list of things to do. Despite nothing appearing abnormal in recovery, the PT dismissed our explanations and remained condescending throughout. I simply said we'd email the doctor's protocol to her rather than argue. We later learned from the second PT - not from scheduling, check-in, or even the first PT herself - that the initial PT was leaving in a couple of weeks as she was a traveling PT, and we'd be reassigned to someone else. Given that ACL rehab typically lasts 7-12 months (a timeframe she herself confirmed), it was disappointing that this wasn't disclosed upfront. It reflected a lack of continuity and care for the patient experience. The second PT was much kinder and even seemed surprised by the "no bending" instruction. He gave my kid very basic quad engagement exercises on the table with light stretching. However, he was clearly managing multiple patients at once, leaving my kid waiting between exercises. The appointment also ran to about 80 minutes, despite being told it would last an hour, and only ended because I mentioned we had to get to school. Afterward, I contacted the doctor, who advised us to stop going there immediately since not bending the knee could harm recovery. I would not recommend this place, especially for young athletes.

Potential New customer. I never got past the nasty young lady at the front desk over insurance and…read morepayment forms. I found that the administrative staff lacked patience and professionalism to address basic concerns. A red flag to find another facility.

Hidden gem! Very kind reception and professional!! I couldn't cross my leg for so long, I thought I…read morewould have to learn to live with this, and within the first 3 treatments I could feel the tightness loosening. I can't believe the improvement!!! Then the dry needling was the icing on the cake! Thank you so much!

I love this place. I been to another places before but I do feel this place makes a big difference…read more The doctor and staff are so polite, respectful, and sweet. They care about your well being and try to do everything to make you better. I recommend this place to everyone. Also the dry needling help me to recover faster too.

Appointment was an hour and a half late. Understand emergencies happen, but have the decency to…read moretell the patient if this is the case. And staff shouldn't lie and say they are on time if it's already 30 minutes late. Nurse was rude when this was pointed out. Front office checked me in as wrong patient, confirmed I was checked in correctly still have not received refund for incorrect copay (required to pay 2x). Doc was fine, not particularly thorough but not short either. I guess if you have a major injury they would be fine otherwise I'd recommend another practice.

I was very disappointed with how this office operates. It felt like the team did not truly care…read moreabout their patients. We came in for a broken ankle, but it was treated as if it were not a serious issue. An MRI was necessary for the next step in treatment, yet the request was not submitted to the insurance in a timely manner. We had to repeatedly follow up and push the office just to get the request sent. In the meantime, we were left waiting in pain without proper support or protection while waiting for the MRI to be scheduled and completed. Even after the MRI was completed and the report was sent to the doctor's office the next day, no one contacted us to schedule a follow-up appointment or begin treatment. Isn't the office supposed to monitor this and follow up with patients to move treatment forward? Overall, this was a very frustrating and upsetting experience.

Who ever will read my post I have to assure you that Primus Physical Therapy is the place to go !…read moreI had in the past many PT somewhere else with sadly no result . A friend of mine told me to call PPT my reaction was negative because of my past experiences he insisted !! I finally called , the receptionist Noel was so friendly so nice gave me my first appointment . Julie was my therapist, we talk she ask me what was my problem she looked my CT scan and she started , after one hour I was 50% feeling better and now after 3 weeks I walk for the first time in a year over 1 mile !!! She is incredibly talented and most of all she is gifted . Thank you JULIE

Jackie is the physical therapist that my Pain doctor recommended I see with my ongoing neck and…read moreback pain issues. I have been seeing her for few a few months now and she is excellent! She is the owner/operator and 100% of her attention is given to the client so she can tailor the exercises to strengthen the problem areas. She monitors my form and makes sure I am doing things correctly. She continues to challenge me so that I work towards diminishing my chronic pain! I have nothing negative to say about Primus Physical Therapy!!

I have so much to say about this clinic that I could write pages and pages. But I will keep it…read moreshort and sweet. From the very first day, Professor Dr. Clara Yi was able to identify and treat the root causes of my 45 years of suffering--something no medical doctors, chiropractors, physical therapists, or acupuncturists had been able to do. I truly believe God led me to Dr. Clara in May 2025, and since then, I have experienced what it means to live with far less pain. I have referred several friends to her, and they are all sincerely grateful. Also according to what my Mom said, Mr. Yi also serves his patients with genuine dedication and commitment. I dare to say this is the best acupuncturist in Virginia, with exceptional knowledge and a genuine heart for patients.

Clara and Ken Yi are amazing in both acupuncture and physical therapy. Been going to see them both…read moreat times in the last ten years. I prefer going to them first before I see a dr for any issue. Sometimes after seeing a dr, they recommend physical therapy and I normally get great relief. I highly recommend them both. They are really caring people. Please give them a try if you have any issue.

For my 3rd visit I was 12 minutes late. They called and I told them I was in the parking lot,…read moreapologized and said I would hurry in. The front desk put me on hold, then informed me I would need to reschedule. Mind you, neither of my previous two sessions started on time--but I guess it's ok for the therapist to be late. I also was never notified of this strict policy--I double checked my appointment confirmations and registration paperwork. My therapist knows I have a newborn and a broken foot, and they showed me zero compassion. I explained that I could not arrange childcare again the very next day (which is when they wanted to reschedule) to which staff replied "oh." I called back to cancel all my appointments, and they didn't even care to ask why. Of note, if you're considering pelvic floor therapy, the therapist will perform your internal exam in an open area with just a curtain drawn around the table with men exercising around you. I can do kegals at home.

These people are dishonest! I visited them one time. They overcharged me the co-pay. I cancelled…read morethe mediocre service right away. Then they charged me for 3 additional visits which never occurred. They charged my insurance company over a $1,000 for the services I never received. I wrote and asked them to stop and wrote my insurance company telling them not to pay for a service I never received. Guess what? Pivot continues to send invoices for services never provided. Its time to inform the Commonwealth Wealth of Virginia Attorney and inform him they have committed fraud and file a compliant with the Virginia SSC.

Well, the individual caregivers all seemed extremely confident. The scheduling was an absolute…read morenightmare. They would tell me that somebody was going to come on a Wednesday for example and that I would get called on Tuesday night to set up the exact time. Far too frequently, the call never came. I'd call them and then they'd say oh you got moved to a different day or one week. I just didn't hear anything at all. As I said, while the individual caregivers were excellent, I cannot deal with the fact that they wanted us to schedule my entire life around when they randomly showed up.

I originally chose this organization as we had used their services back in 2020 and they were…read morefantastic. I would normally give one star based on my experience overall, but I am giving two stars because the OT Jamelle and the PT Kelly were wonderful with my dad and providing family training. I myself am a healthcare worker and I'm aware of what the services should entail. They are clearly vested in their businesses bottom line, not patient care. My dad was seen by an licensed PT for the initial evaluation and the he was then assigned to a PTA, who was very nice, but would've done absolutely nothing with my dad other than sitting in chair doing leg exercises, had I not requested she work on functional tasks performing sit to stand, walking with his walker and assessing if he could do stairs as he was independent and able to climb 14 steps prior to his recent hospitalization. Furthermore when the PTA did come she was only there for usually 30 mins max. As other people had noted in the reviews, and where I think the problems stem from, are the higher ups the branch manager and above. They did an awful job in scheduling caregivers and abysmal communication/responses when reaching out to them. Sadly this organization he really declined and I would not recommend them for any home health services.