I absolutely love this practice! I have been coming here since I moved to Maryland in 2019 and every time has been a pleasant experience. Some highlights to speak on: 1) Parking is ample, both street parking and the lot that is tucked behind the building. 2) Wait time is minimal (~10 min if that?) when you enter to check in for your appointment. By the time you're finished filling out all the necessary forms, a nurse comes out and calls you to take vitals. 3) Everyone is kind is professional. My PCP at this practice is Dr. Kwabena Owusu and he is THE BEST. I actually had my annual physical with him today. Very personable, easy going, and friendly. One time I had a mild scare (too embarrassing to go into detail lols) and called the office to see if he could fit me in. Despite him having a full schedule, he was willing to quickly fit me in for a quick 10-15 consultation for my issue. He is wonderful and would recommend him if anyone is looking for a PCP. I'm actually surprised that there are such low ratings for this practice, but I don't require much. As long as people are professional, generally nice, and don't speak down/at me, I'm a happy camper. read more

I've always had excellent care here. Been a patient for years and will be for as long as possible!

Don't even try coming here. You can't get an appointment unless you're dying. I have a brain tumor and severe asthma and when I got sick I couldn't see any doctor at this facility for 3 months. So unless you can plan your illness 2-3 months out there is no point to even come here. Doctors are very nice and so is the staff but I couldn't get an appointment with any doctor! I left my last doctor because of the lack of availability and I'm leaving this one too now! also this is not just recently this has been going on for 2 years. read more

I visited this doctor's office for the first time in late January. I had been with Kaiser for soooo many years then my company changed our health insurance. My first impression was very bad. The customer service at the front counter had me kinda upset and I was ready to leave. If it wasn't for feeling so sick, I would have left. Well things turned around as soon as my name was called. I was called back and the young lady was very pleasant and positive. She took my vitals and her customer service skills were a 4.75 :). She asked all the right questions and also offered to do lab work during the visit. The doctor was also fabulous, attentive, and caring. The doctor gets a 4.80. I was mad when my company changed insurance and I had to find a new doctor, but now, I love the insurance because it led me to this office. Mind you I have only had one visit. When I visit again, i will have to do a comparison :). ~ The receptionist are horrible and not polite at all. If they were better at customer service this office would have gotten a 4.5. read more

I've seen Dr Michael Redding for 6 years or so. He is exactly what I want in a primary care physician: he listens, he asks pertinent questions, he's a good diagnostician, and he's great about referring out when that's what's necessary. He's also quite funny - though that's probably not very relevant:). His medical assistant, Rita, is worth her weight in gold. So why not 5 stars? Since Inova bought his practice, the red tape to schedule an appointment or get a message to Dr Redding is ridiculous. I do whatever I can to avoid having to interact with the "customer service" people (which is who you get when you call). Anything. I message through MyChart. I make telehealth appointments using the online system. I ask my pharmacist to request prescription refills. Whatever it takes -- because they really are that bad. Perhaps they could send those folks to John's Hopkins for training... read more

Doctor Gina was very nice and helpful. This review is about the lady at the reception/check in window. She was not willing to offer any help when I asked her if I was all set or I needed to make a copay or anything. She was yelling at me and the entire waiting room could hear her. If you don't want to do your job then find another one or stay home. This is a customer service position and if you are having a negative energy and showing your attitude you are definitely not the right person for this job. She kept saying I didn't check you in I don't know. I really wanted to tell her three things: 1) you could have simply asked for my card and find out if I need to pay or not; 2) this is not a stressful job you don't have to be yelling at patients at 8 o'clock in the morning; 3) if you hate your job so much you should stay home. read more

You can never get an appointment no matter how sick you are. As a family of four it is important to have doctors we trust and doctors that have availability. So frustrated and annoyed with this practice. There are too many other places so we are leaving. read more

Our family was in a practice that merged with this one. When they merged I refilled out all the forms for my 5 children. It has been very difficult to get any appointments and 90 percent of the time we had to resort to urgent care for our sick kids because they could not see them for several days. Today I called to get a Tdap immunization update for my rising 6th grader and was informed that since she had not ever had to see a doctor there (because they were never available when she really needed them) she was considered a new patient and since they are not taking new patients (why did I fill out all that paperwork for all my family then??) they could not see her to give her the immunization. This is NOT a family friendly practice in my opinion. Also don't believe the reviews on their website, they are ALL 5 stars yet half of them are complaints. My family is rarely sick so I haven't bothered too much about them but this was the last straw, we are looking for a new practice! read more

Was not very happy the doctor had not looked at my history before i came and would not give me a simple doctors note because she said she did not know me well enough.......Again she did NOT look at my chart ! read more

We've used them for many years now, on and off. We use them because they are close. But the previous writer is correct about the reception people. They are usually somewhat rude and it can take a while to get a response or answer. The doctors are good, although it seems they are too busy in this office to provide top notch care. But they are convenient for simple things. read more

Stay away from this practice if you go in to get your annual physical and actually expect to get a full physical. It is hard enough to take time away from work and to get poor medical service is frustrating (especially since I will have to wait a year before insurance will cover another physical). The front desk and person who did my blood work were great. My complaint is about how they handle physicals. My first inkling that is was not going to go well is when the nurse sat with her back to me typing on the computer no real eye contact or connection with the patient. I was then seen by PA Gina Jackson who is pleasant enough BUT if you are expecting a physical to be much more than just checking your vitals, listening to your heart and lungs and asking only if you are still taking your meds then THIS IS NOT THE PRACTICE TO GO TO-. I was expecting a normal full physical where I actually disrobed and was looked at. Yes I had my physical done with all my clothes on! I was expecting the PA to check my joints, skin for moles, breast for lumps, spine for curvature, ask about any changes in my life over the past year, and order a urine sample in addition to the blood work ordered - Like any normal physical would do. None of this happened! With the exception of the blood work (which I needed to get my prescription renewed) I could have had the same experience at a minute clinic at a local pharmacy. I will be looking for new doctors for next year's physical. read more

I've been going to this office for 3 years. If you like bureaucracy, this is the place for you! You can never talk to the doctor on the phone. If you're lucky, you get the "medical scretary" who may or may not relay your message to the doctor. The medical secretary may call you back but most likely you will have to call her. And don't expect any help after 4:30 or on weekends! They don't cover the hospital either - you get another doctor from another practice they've hired to cover patients in the hospital. read more

Poor customer service and inattention to detail by front desk staff. Nurse Hodges was not comforting and very rude. Front desk sent my referral to wrong doctor's office, so I wasted time trying to see the doctor they referred me too. Nurse Hodges flashed me a look of comtempt and asked me what i expected her to do for me since I had leg pain for years? I decided to drop this office and change my insurance. read more

I moved to Alexandria from Ohio where I had the same family doctor/group of physicians for 15 years. Mount Vernon Primary Care Associates appeared (from their website) to be a similar practice as Ohio. I couldn't have been more wrong. From the phone call to the appointment, it was a nightmare. The scheduling and customer service was so rude and uncaring. I ask to see a Doctor at least for my first visit as a new patient and was informed I could have an appointment the next month. Well, I needed refills on some medication, so I agreed to see the nurse practioner. When I arrived, I was greeting by the same rude people who cared more about letting me know there would be a $25 charge for prescription refills if I called in at a time other than my appointment. I waited for over 30 minutes. The lady that took me to the patient room and took my vitals was very pleasant. However, that doesn't count for much when all she did was take me to the room and take my vitals. I never saw her again. The nurse practitioner was hurried and ask me what medications I needed refilled. I told her, she quickly wrote the prescriptions and I was out the door. I called back a month later and was greeted by the same pleasant people...NOT! This time, I was suffering from a chronic back condition and needed to see the Doctor. Of course, that would be impossible and I again had to settle for the nurse practitioner. My Doctor in Ohio usually treated flare-ups with an anti-inflamatory (not narcotic) injection. The Nurse practitioner quickly dismissed me and my pain and told me to see an orthopedic. She referred me to someone who, SURPRISE, couldn't see me for a month. On that same visit, I needed a refill on my cholesterol medication...the same medication she had written a prescription for a month before. She had failed to write down the dosage in my chart and ask me to call back with the dosage and she would call it in. I called back and relayed the situation to the people at the front desk and the prescription was called in. Guess what? I got a bill for $25 and me and my insurance company was charged for a blood test I NEVER had or was even told to get...isn't that illegal? Let me make this clear. I was charged for a call-in prescription because THEY had failed to write down the dosage in my chart. That's careless and WRONG.Six months later, I still have never seen a Doctor at this practice. I have endured huge amounts of pain and spent money going to an urgent care who had a Doctor to treat my pain and help me function. I can't say enough bad about this practice and I don't want anyone else to go through what I went through. I found a Doctor in Ashburn and moved from Alexandria. read more