I had the best customer service as I walked into the LA Mirada auto zone. I told them my check…read moreengine light was on. Robert Perez told me ill be with you in a minute and he sure was. He checked my car and found the problem right away. I would 100 times

Called today at 10:50 asking if they had a part in stock. They confirmed they had it. I asked for…read moreit to be set aside and they took my name and number and asked how long it would take to get there. I answered with the eta of the maps and they said ok , the part will be set aside for you for when you get there. 47 mins later, I arrived and they told me they didn't have the part. Whoever took my call and helped me left at 11:30 and I arrived after they left. Do they take the part home or what ? They looked in a cabinet and didn't see anything so they sent me to another one farther away. Like come on , why tell me you set it aside and once I get there it ain't there. Making me waste my time.

Came here to get some windshield wipers replaced after wasting time at a different auto parts store…read moreand Martin was so helpful and nice! Honestly, we should've come here first but now we know. Thank you so so much for all your help! Service was quick and efficient. The staff knew what they were doing and my wipers are working perfectly.

Came to do a return after leaving another one bc they close at 9 came to this location says they…read moreclose at 10 made me waste my time driving further don't understand why they haven't updated online and outside of the store hours do better!!

John is the best. I left my car battery to be charged in the morning then I would pick it up after…read morework. I had asked him about a light on my daughters car that I've never seen and when I came back after work to pickup my car battery he left a note on my battery explaining what that light was for thank you John. We need more people like him.

Very disappointed, we went here yesterday because our engine light turned on (they have the free…read morecheck engine light service,) but the staff told him that they can't help him because it's night time and it's against their policy, it was between 630-7pm. There was 2 staff and no customer, Im not convinced with their excuse I just felt he was too lazy to help so today I went to another o'reilly store and they helped us, we came in at 6pm, no mention of any policy. If they will only do the free engine service on a certain time of the day then they should put it on their window underneath their big poster that says "free engine light service".

Service and communication was awesome! Prices were also very fair! Would definitely recommend them…read moreto others! I also haven't seen my engine bay looking as spotless as it did after Hybridpit worked on my car since I purchased my vehicle new off the Toyota dealership lot.

This place is GREAT! Great service and they make it easy to understand. They know everything about…read morePrius models! It was great learning about my car and the many options available. I drove down from north of San Francisco just to get them to do the work and I'm so happy I did! After the service they even cleaned the engine bay after the engine service and it looks almost brand new! I'm very happy with their service, pricing and ability to work around my schedule. I'll be driving down again soon for the next service and to get some customizations done too! Can't wait!!

Great experience with Harold! Last night was my first visit at the new Advanced auto parts store…read moresince the switch. Harold and teams enthusiasm for providing excellent customer service was purely delightful. Harold listened, he was patient and he asked all the right questions about my vehicle. He was willing to help and offered me options and solutions to my oil problems. I'm very happy with the outcome. Thank you Advanced Auto Parts!

Worst auto parts store I've ever been to. The rude drug addict behind the counter was extremely…read morerude,disrespectful and ugly. She didn't know anything about anything and started to curse at me because she thought I was disrespectful because I asked her if she knew what she was doing. I mean it's obvious she's smokes meth so I wasn't expecting great customer service but wow. So I will not be recommending this company to anyone. If they hire people like this. then who knows what the quality control on there house brand "car quest" is like. Big thumbs down from me. Thank you Advance Auto Parts for the most disrespectful visit I've ever had.

Great service. I…read morechecked for the part I needed online and was told it was in stock at this location. Not long after I was at the store. Parking was easy and as I entered the store which appeared clean and organized. A clerk immediately asked if I needed help and I showed him the screen shot of what I needed. The friendly clerk retrieved what I needed and rang me up. It was good know the online inventory matched the stores inventory. Service was friendly, the parking was easy, the store was clean and organized, prices are competitive with other auto parts stores. I'll be back. Thank you

My girlfriend's car needed headlights. Stopped by O'Reilly. My son likes O'Reilly and is a member…read moreof their rewards program. Unfortunately the counter salesperson told us the wrong ones to buy. So when my gf tried to have them installed the shop told her that they weren't going to fit. She had to return and exchange them for the correct bulbs.

This is simply the BEST place to buy your auto parts!…read more Not only do they have the hard-to-find parts that you will struggle to find at other stores. But, their prices are 5% to 10% less than other auto parts chain stores too! And, the parts are name-brand quality items, not cheap discount trash! That's super-important, especially in this day and age, where cheap Chinese knock-off parts have replaced so many of the high-quality items. Trust me, you don't save anything by using the cheapest parts! You end up doing the job over again and paying TWICE rather than spending a little more the first time! Cheap imported parts may not even fit, or work as they should. So, get the best parts that you can find! YADIRA (young female) helped me today and she definitely went out of her way to find exactly what I needed. She spent 7 and 8 minutes in the back looking, rather than just saying we don't have it, which is what so many other people would have said. Yadira earns a AAA+ rating for her proficiency and work ethic! Excellent customer-service skills, which is definitely rare in this day and age! But, be sure to use this NAPA store, not the one in Stanton. Because the manager at that location is the exact OPPOSITE of helpful. They carry specialty items here too, that chain stores simply do not stock because of low sales volume. I purchased anti-seize compound, which prevents threaded fasteners from becoming corroded and hard to disassemble. Most stores do not have that item. All in all, if you repair your own vehicle, then this is your best source for whatever you need. If they don't have it, they will order it. As a vehicle owner, the more you can do for yourself, the better off you will be. Auto repair shops use a time-based compensation system, so the technicians struggle to complete the job in the time they are paid for. What that means is they often rush, and eliminate anything that can be skipped. It's not uncommon to find missing fasteners that were never replaced. The technicians have no time to do careful work and you, the vehicle owner, will suffer as a result of that. Also, making your own repairs will save you MONEY, as well. Most likely hundreds of dollars, since shop labor time runs around $200 per hour or more. Plus, your vehicle will be more reliable as well, because you are the one staying on top of the service needs. If you're a beginner, there are two excellent sources for information to guide you through most repairs. First, you can buy the repair manual for your specific vehicle. It will show you everything with the possible exception of rebuilding the transmission, because that is a complicated job. YouTube also has videos that show you the exact steps needed to do common repairs. I urge you to watch a video first, and see someone else doing it, before you begin. Even if you just do oil changes yourself, you end up saving money and time! So, don't hesitate to tackle the common repairs that your vehicle requires. Buy latex gloves, so your hands stay clean! And, definitely safety glasses too, to protect your eyes. Learn all the safety requirements as well, like no loose hair or clothing when you are working on a running engine. If you're brand-new to using hand tools, there are books and videos that show you how to get started. So, don't assume you lack the skills to do most basic auto repairs. The money you save on labor will pay for all the tools and repair equipment that you will need. You are really investing in what's needed to keep your car in good operating condition. Most people do NOT do any of this. They simply drive their car until something is clearly wrong and then they pay outrageous prices to get it repaired. That's the most expensive way to go! BTW, this store carries high-quality VACUUM HOSE too! Not the cheap Chinese stuff that you find in other stores! One of the best things you can do is to inspect all of your rubber hoses and belts, especially if your car is 5 years old or more! Engine-compartment heat takes a toll on rubber belts and hoses and it's not uncommon to have vacuum leaks in rubber hoses that have cracked. If you have a check-engine warning light on, it's possible that the fault is from a vacuum leak in a worn-out rubber line. Fluids have a lifespan as well. The coolant. The brake fluid. The transmission oil. All of these things should be changed after years of use. The only downside of this store is that you must pay in advance for items that are not in stock. And, that's because people call and request special-order items and then fail to come and make the purchase, leaving the store holding an item that they do not normally stock. But, other than that, I'd say you can't go wrong with this store and these counter workers! Much better than average, is the score I'd give them. You should have little to NO PROBLEMS here, at this location. I certainly am satisfied with my purchase today!

Had the best customer service from Santos. Very patient, detailed and extremely knowledgeable about…read moreauto parts. Went over and beyond with helping us out. Deserves a raise!

Quality parts at a great price. The owner always goes out of his way to make sure I am…read morecompletely satisfied. Always treated like family. Highly recommend.

Randy is the best parts guy around town. He can find anything I throw his way and goes out of his…read moreway to make sure I am satisfied. The owner has also gone out of his way to take care of us as well. Love these guys and they have the best service and top quality parts.