I have used Insight for a number of things, including fixing things that another company was unable to repair. Boiler repair, mini-split repair. They are great, professional, capable, courteous and a joy to work with. read more

we have used the services of Insight Mechanical for over 6 years. they have installed our AC units and upgraded 2 blower systems. Also, IM has installed our Hot Water system. They are professional, timely, and we have always liked their staff. read more

They did an excellent job and went beyond the call of duty to try to get my insurance to help pay for the air conditioner. I've used them for years and have never been disappointed! read more

We could not be happier than we are with Insightful - skilled, experienced, timely, and friendly. Everything one could ask for.

Insight Mechanical has serviced my heat pumps and has also done some electrical work in my home. The service was quite good and their prices/fees are reasonable. I highly recommend them. read more

Scott, and his crew, are to go-to for anything HVAC related. They are true experts, and do excellent quality and efficient work. They are respectful to deal with and treat your home with the upmost respect. They have repaired a pre-existing mini split system, identified and remedied incorrect installation that impaired it's success. They have installed multiple mini split systems in the other part of our home that work perfectly, and the installation finish out is top notch. read more

Great company, highly recommend. They are professional and efficient. Have used them for my home and my rental properties.

Scott and Insight Mechanical are, in my opinion, the best in Santa Fe! They stick to a budget, are on time, professional and do a great job... they installed 3 mini splits in our home and they work great. read more

I called Insight on an emergency basis when my boiler wasn't working. I was out of town and they were still able to respond that day (happened to be a snowy Friday) and solve my problem quickly. I have only worked with them a few times, but each time have been very responsive and responsible for all my services needs. They are now my Go To guys for me. read more

Kudos to Scott, Theron, Aldo, Uriel, and the whole team on a wonderful experience with the purchase and installation of Mitsubishi mini-splits in our home. We got quotes from several other vendor/installers, but theirs was by far the most competitive. The installation went very smoothly and was completed in only about 1/2 day (two inside units plus the compressor unit on the roof). They also took out the existing (ughhh!) swamp cooler for a minimal extra cost and provided an excellent reference for someone to patch the ceiling where the swamp-cooler vent had been (also an incredible job by Jose Gonzalez). The mini-splits are amazing and we are loving the comfort they now provide with imperceptible noise and really quick cool down for our new normal summer heat domes! Well done guys! read more

Insight Mechanical has done two separate activities on our house in south end Santa Fe: a repair of a Navien boiler and installation of mini splits. They have been great at communicating, bidding, scheduling, doing the work, cleaning up, and everyone was very courteous and easy to talk with. I would use them again. read more

Timely professional courteous good price for the work and machinery accessible flexible spotlessly clean

I've had my central air and heat units maintained by Insight. Technician has been punctual and respectful to me and my property. This service is worth my piece of mind during varying temps here in Santa Fe. read more

Great price and service. Personable professional staff. Installed mini-split just in time for record-breaking heat wave.

Insight Mechanical were great. They quickly identified the issue with my failed central AC system, and efficiently fixed it. Their communication was great from start to finish, and the service tech was very knowledgeable and professional. I highly recommend them! read more

I had some mini-splits installed in my house, and subsequently the plumber I used went out of business and the units never worked properly! I went through two other companies to try to get them operational, with no luck! I finally went to the LG website and they had Insight Mechanical as a certified LG specialist. Alex came over to investigate and within 30 minutes of him being here, he found the problem. They repaired the system and now it works great! The team at Insight did a great job; I'd definitely recommend them! read more

Luis has started up and closed down our swamp coolers for several seasons. He repaired our swamp cooler in an emergency situation earlier this summer and returned to evaluate it when it was time to close down the coolers, determining that we did not need a new unit only a greasing of the bearings. He also had the patience to get the gas heater in our studio going, realizing what was needed. This young man is a great addition to the Insight team. Another great addition this year is the personable Michael who does scheduling and answers calls with efficiency and a goodly measure of charm. read more

Insight Mechanical is one of the best vendors that I have ever worked with. They do outstanding work at a very fair price. Their staff are professional and very competent, and they get the job done when promised. I have no reservations about recommending Insight Mechanical for any HVAC, plumbing, or related job. They are great, and deserve all five stars. read more

Working with Scott and his team was a super satisfying experience all around. Fair pricing. Very good communication every step of the way. Skilled and personable technicians. They installed the right size indoor units and did a very clean and discreet job routing the lines, inside and out. I've used Insight Mechanical on two properties so far and will continue to do so. I highly recommend them. read more

Fair estimates, good communication, professional. Good discussion of options for a boiler replacement.

Scott and his crew are wonderful to work with. They are professional, responsive and have done a great job with everything they have taken on - and a few projects have been quite challenging. I was referred to them, and I will do the same with anyone who needs their expertise. Peggy Klaus read more

I had a seepage lak at the vas of my kithchem faucet. Requested installation of a new kitchen faucet and sprayer that I purchased. Job was done completely and not problems since then. The cost was within my budget just hate to always have a travel cost since I live outside of Santa Fe, read more

we had them istall mini-splits in our house. what a terrific job they did. I won't discuss pricing as I feel you often get what you pay for and they guys were fair and did great work. They are now our go-to HVAC company in Santa Fe. read more

Scott and his team have been terrific to work with. The initial installation of our heat pumps (mini splits) was expertly and professionally done. The price was reasonable. The system works very well and we've been able to easily regulate the temperature in our home. We have had only one problem in the two and a half years we've had them. Response was quick and service was excellent. We highly recommend Insight Mechanical. read more

Scott and his team installed 4 mini splits in my home. They were on time, professional and neat. Might not sound like big deal, but in Santa Fe it is. Two of my good friends used them as well on my recommendation and they too are pleased. I highly recommend them without reservations. Jonathan Shapiro read more

I love working with Insight Mechanical. In real estate, you have to have reliable service professional to turn to for inspections, recommendations and installations. I can always count on Insight to do a fabulous job and so far, our customers all love them. I highly recommend them. read more

Started process to get direct vent heaters installed with emails and phone calls in early July and was told that an estimate would be done and the work would be scheduled. It is now October and after several more phone calls over the months, I am being told that they do not have the time to do the work. To add insult to injury, I was told that the owner told me he couldn't do the work previously which is entirely untrue. I would have looked elsewhere months ago if they had been honest with me and now everyone is booked up so no heat in our bedrooms. Unreliable, take your business elsewhere! read more

Insight Mechanical provides exceptional service and are very fair in their pricing. They installed an excellent new mini-split system and water heater in my home and have always stepped up to be responsive, thorough, and caring in their approach. I highly recommend them! read more

I have hired Insight Mechanical for small jobs including annual heating system service and a large job installing a hydronic (radiant) cooling system. Scott Sweeney (owner) and the company's technicians are responsive, flexible, professional, and have exhibited exceptional technical skill in all situations. They use top quality products, are competitively priced, and made sure the job was completed to my satisfaction. I highly recommend Insight Mechanical! read more

Well worth the wait for supply chain shortages to resolve for Insight to proceed with a professional installation from start to finish to folllow-up. The installation team was exceeding polite, competent, and accommodating of last minute changes. Excellent, tidy, workmanship. Insight is exceptionally well-equipped with the latest tools and techniques using some of the best and most reliable equipment available. Accurate estimates--no surprises. read more

They are reliable, though busy, and do a thorough job. I would strongly recommend them.

Everyone at Insight knows what they're doing and does it on schedule and on budget. We've worked with them for years and will continue to count on their expertise and professionalism. read more

I called about an issue I was having with a boiler. It was working on the day before they arrived but felt guilty about canceling the appointment so I contacted Michael and told him I'd have 2 old thermostats replaced even though they were working. He said they always carried plenty on the truck but when the tech arrived he said he only had 1 and he'd need to run out (on my dime). I told him what Michael said and he "checked" and found 2. He was clearly annoyed by this so spent the next hour and a half trying to replace one of the thermostats: changing the batteries several times, tapping on them, wiring them in and out multiple times. It was ridiculous. I finally realized he was playing me and told him to stop and put in my old thermostat which again worked fine. He claimed both of their thermostats were faulty. Now I'd recently had 2 of the same brand thermostats replaced in another place by a different company. It was simple, and took about 20 minutes. Michael called the next day and I told him what happened. He said they could come out again and I asked what could they do to resolve this and he said probably the same service. So what did I get from Insight? Absolutely nothing for $162. It's clear they're trying to pad the bill by dragging their feet on jobs although they already make an obscene amount. The tech charged 1.5 hours but I told Michael I'd only pay for the first hour, hence $162. I should have refused payment altogether and will in the future. This will correct problems with deliberately slow work. And be especially aware if you're an older woman. There are a lot of dishonest businesses out there. read more

The team at Insight Mechanical is amazing. They have installed a total of four split units in my home. They were very communicative, on time, followed up and even supplied a handyman for a minor issue on my wall. They are my go to team. I have made several referrals already and will continue to recommend them. Also, they are really nice people! read more

Insight installed two heat pumps for my mom in Taos, one in 2017 and one in 2019. In general, they have been very responsive when contacted about issues, but I was up on her roof this month and I noticed that the insulation had entirely dissolved on the refrigerant lines for the first one they had installed, and that the insulation on the second one was already starting to decay from the UV exposure. Heat pumps don't function properly without this insulation. My mom contacted them and they said that they had noticed this problem on some of their installations and had switched to another insulation product. They said the problem was not their fault because the manufacturer claimed that the product was UV resistant. They provided the spec sheet for the product, which says that it is "UV resistant for *up to 5 years*" (my emphasis.) The thing is that they knew they were installing the heat pumps on a roof in Taos where UV is way more intense than almost anywhere, and that minisplit heat pumps are supposed to last 10-30 years, so why were they using a product that is rated for "up to" 5 years in normal conditions in what can only be described as extreme conditions? It should have been no surprise that the product was beginning to fail after 2 years (on the 2019 heat pump) and has totally failed after 4 years (on the 2017 heat pump), and they should have known this. Having discovered the problem, they should have contacted all their customers where this product was installed and offered to replace it, rather than waiting for an 80 year old woman's son who happens to know a little about HVAC to go up on the roof for other reasons and notice the problem. Even failing that, they should have offered to replace the insulation when we contacted them. read more