We made two dates with TLC for full service and inspection on our HVAC system that has not been serviced in at least 6 years. At the first appointment we were called and informed that the service tech couldn't get a helper to assist with a 30 plus foot ladder. For safety first, I said we would reschedule. At the appropriate time on our second appointment they were a no-show, no calls, nothing. I telephoned and was told they would notify the service tech that I called. Then...nothing. No follow up call, no re-schedule. I would not be distressed except for the fact that my wife is a cancer patient here in Santa Fe with treatments or tests 4 times a week. It was very difficult to get one, much less 2 days, where I could wait for a tech. My lesson from this: those businesses that do not respect or value my time, or yours, do not deserve our business. And the cherry on top: the first thing that was asked for in booking the failed appointment was a credit card number. read more

Great and very responsive on short notice. I ended up not going with them as my initial person got back to me, but I would highly recommend them for any prompt service required. read more

Marco came out the day after we called and was able to figure out our shower valve had a bad cartridge and fix it the next day. It was simpler and less expensive than we feared, (and our dogs loved him!) We had tried to repair a leak ourselves but had bought what was either a defective or counterfeit part off Amazon, so of course it didn't work. Marco immediately saw the problem and got us an authentic Kohler part from a reliable local source and had our shower working again in 24 hours. Thanks so much! read more

Please do yourself a favor and don't use this company. The manager the handled our claim was rude and unprofessional. Don't wast your time using them. This company did crap work. read more

We had a plumbing disaster that needed immediate attention, and we knew TLC would be able to help. Felicia answered our call and was very helpful arranging a visit from the first available team. Casey and Dominic were soon on the scene, and they were so professional and kind and reassuring. Casey explained what he thought the issue was, and he was right. They were able to get us a short-term solution a then called in colleagues from the ABQ office who had a pump truck and could come that day to get us set up for a longer-term solution. That technician (Julian) was also very helpful and professional -- as was the dispatch person in ABQ (Laura). Overall, we received excellent service from a knowledgeable team, and we will be calling again for any future needs. Big thanks to all! read more

They never returned my phone call. Left with their answering service. Is this the way they run their business.

We had problems with getting our in-floor heating system to turn on and heat up our house. I call TLC, plumbing and utility, here in Santa Fe, New Mexico and left a message and the dispatcher called me back very promptly. Two hours later I had plumber Miguel Bustos of TLC come and analyze the problem. It turned out that our four zone on /off valves were stuck with years of accumulated dirt and we're no longer operational. Miguel Bustos and Joey Leyba fix the problem completely, explaining to me everything he was doing, and the reason that the system had failed. At all times, these two were professional, courteous, friendly, and informational . I would recommend TLC to anyone, and specifically Miguel Bustos, and Joey Leyba further extremely professional work and demeanor!!!!!! I am extremely satisfied customer!!!! Len Magnus read more

Highly recommended. They have ben servicing my HVAC system for years. Always on time, knowledgable and efficient. Easy scheduling with Nichole at the office. This last week Fernando J. replaced my aging hot water heater. Informative at every step, quality installation, perfect clean up at the end of the job. They may not be the least expensive option in town but I have always been satisfied with the different technicians, products and service. Thank you! read more

I thought it was just that my pilot light on HW heater went out, but there was some water leakage too. Turns out, there was a crack, water leaking and THAT was putting out the pilot light. Marco from TLC rapidly diagnosed that I needed to replace my HW heater, got the estimate to me, and ordered needed materials. Marco applied the senior discount as I requested without needing a reminder. The morning after materials were delivered to TLC, Marco returned along with Alec to get the install completed. Both Marco and Alec were a pleasure to have help me. They appear to have done a great job with the installation, and reviewed use and warranty information before heading home for the day. I am very happy with the service provided by Marco and Alec, and am SO happy to have hot water again! read more

Phenomenal Service. We just purchased a home and moved to Santa Fe, NM. We talked with another HVAC company at the time of purchase. But TLC was far beyond other HVAC companies I have used over the years. They were timely, courteous, professional, extremely knowledgeable, reasonably priced, and most importantly... honest. They did not try to sell me on things not needed. Because of this, I will use them over and over and recommend them to others. It's rare. The technician who came to my house was Tim N. He was extremely knowledgeable, honest, frank, and had more background than I have encountered by other people in this field. Ask for Tim by name. You won't regret it. It was a very positive experience. TLC is tops in the field for me and has my highest recommendation. read more

Arrived on time. Kept me informed on what they found and recommended future maintenance. The swamp cooler is functioning well. This was my second call to them and I will continue to use them. read more

These guys absolutely suck! Do not call them. We had an issue with our boiler. They sent two guys out that did not listen to what the problem was. They fiddle around for 20 minutes. Then they just called the tech support for the boile. The guy told them what it was. They told me verbatim what the tech support guy said. Charged me $175. They said they would get me a cost for the part and the labor to fix it. That was 4 days ago. We have called them every day. The keep promising but nothing happens. They wanted more than a brand new boiler would cost to fix it. Watch your wallet, if you call these guys! Once upon a time you paid someone when the actually did something, these guys did nothing and still expected $175 read more

disposal replacement. Marco was punctual, quickly diagnosed the problem and replaced the faulty unit with a good quality unit. Fast, friendly and capable. Excellent work! read more

They were the best. They came over and checked out my mini split and reset the breaker. This got it working. Then, they went to the radiant heating system and moved some gadget and that too started working. I wish I could remember the names of the two guys that came by because they were service oriented and customer friendly. Both were very nice guys and really helped me out. All at no charge!!! read more

Contacted TLC to prep our swamp cooler for the summer. TLC sent Izaiah and Oscar who kept in contact with us when the would arrive and when they did they performed the work quickly and professionally! They are highly skilled and answered all my questions TLC plumbers never fail to impress and we will definitely call on them when we need expert service! Outstandingly work at a great price! read more

I reached out to TLC for an estimate on changing from a swamp cooler to a mini split. The estimator was early to our appointment and was very knowledgeable and cordial. When I received the quote it was $30,000! I asked for a detailed estimate (I have 26 years in Engineering and construction) as I began my career as an estimator and "know the game". The response I got was " I am unable to provide a detailed breakdown of your estimate. TLC doesn't offer a breakdown of their pricing as it's listed in red letters at the bottom of the quote." I'm throwing a bs flag on the field. I know for a fact they provide detailed quotes to many of their high end clients. My recommendation, only call TLC if you are in a last minute pinch and enjoy being ripped off. read more

Some of the worst customer service I have ever seen! They came in with a proposal - did half the work then tried to bill us for twice the proposal rate. No clean up and they even managed to brake things along the way that are still broken! TLC is nothing short of a joke! You are better off ANYPLACE else! read more

I requested service for a clogged drain. They did succeed in clearing my kitchen drain of the clog after one and a half hours. They sent 2 men to do a small job. The drain was unclogged after about 15 min. The trouble started when they went to put everything back together. Suddenly they were cutting pipes and adding stuff and finally, they went to get more materials. In the end, I was charged for 2 hours and materials. Never once during the process did they explain what they were doing or why unless I persistently asked. So I got my drain unclogged for $424.00 If you think that is fair then you live in a different world. I can't say they caused the damage to my pipes but they were inefficient and it was unclear why both of them had to go get the part and why it needed to be replaced in the first place. Terrible work. read more

We had a different local plumber come and video our vent and drains, and they gave us a diagnosis of a major issue with our pipes. Before we jumped into a major repair, a friend gave us a referral to TLC for a second opinion. We're so glad we called TLC. TLC came and took a new video, found a clog in our vent that the first company didn't find, and fixed the problem within an hour. Instead of a potential $25,000 repair, we spent less than $700. They were professional, meticulously clean, communicative, and knowledgeable. We highly recommend TLC. read more

We just had Rick Baker from TLC come out to assist with an issue with our hot water baseboard heaters. He was prompt, professional, and thorough. He saw what the problem was and fixed it immediately. Price was much more reasonable than I was expecting. I also appreciate that he was able to come out on short notice, as we were dreading going another night without heat. Heaters are working great now and I am so glad that we decided to go with TLC. read more

Carlos and Santiago arrived on time and did a fantastic job renovating our fireplace. Price was more than fair too. Recommend highly.

We needed help to resolve an issue with our boiler, and with the cold weather upon us, we needed some prompt attention. Thomas V. arrived early, was able to diagnosis the problem in a timely manner, and resolved the problem in a very professional and courteous manner. The boiler is working great; and just in time. We appreciate the service we have received from TLC over the years, and acknowledge Thomas as a very skilled technician. read more

TLC really came through, replacing a leaking water heater on a ridiculously snowy day in Santa Fe (11/7/24). Sergio and Ivan were neat, efficient, knowledgeable and responsive, replacing the water heater in just a few hours and even partially in a power outage due to the extreme weather. Highly recommend! read more

The lead electrician Robert was exceptional in every way- prompt, courteous, respectful; very knowledgeable, thorough, and meticulous. He gave me an itemized quote in advance, and despite the solid eight hour day they put in (and another 4-5 hours from Robert only a few days before), the quality was consistent to the end. Robert reviewed each item with me before they left. He got along well with his team, Chris and Nick, who were also very good. They did a large number of things for me, big and small. I highly recommend TLCs electrical services. read more

Serious sewage backed up into two of my bathrooms from a clogged evacuation pipe on a Saturday morning. It was horrible. After being seriously jacked around by RotoRooter all of Saturday afternoon & evening & Sunday morning, my septic people recommended TLC. Wow! What nice people! Fernando came out Sunday afternoon and cleared the drain in about 10 minutes... I'm so very grateful. I recommend TLC wholeheartedly. Ask for Fernando: nicest guy ever! Professional, courteous, kind and efficient! I will use TLC again! read more

If you're in need of a super competent and professional team to install or repair your HVAC and plumbing gear. Call TLC Plumbing. Twas the eve before Christmas eve and my house was freezing... I had called another company to determine what was wrong with my HVAC system and all they did was spend 9 hours, without a plan and lots of expense. I then called TLC Plumbing at a recommendation of one of my property management experts. I am wishing Rick B., Eddy and Rick a very Merry Christmas and a Stellar New Year. Thank you for your 24 hour turnaround to replace my Navien Boiler/Hot Water Heater unit. Your team was super responsive, professional and performed the work required to get my cold winter home warm again. Highly recommend. THANK YOU! read more

Had a client who required a shutoff valve installed to cut the gas feeding into the house and the only gas appliance, the stovetop. It is simple, any idiot can see that in the utility closet - a) gas line enters into house, b) splits to the water heater and c) the line going into the house. Shutoff valve on the line going to the water heater, a capped valve on the line going into the house. Photos taken - arrows and descriptions added pointing things out to explain - printed. Fail proof... or so one would think... TLC arrives... appears tech makes excuses, don't want to mess with anything in the utility closet - despite the fact that even an idiot can see where the lines are going. Instead, talks the home owner into replacing the existing valve in the cabinet under the stove top. Not necessary, already a valve there!!! $271 later - another scam job well done by TLC. -- The lesson is, especially in Santa Fe - always question what these clowns tell you. Service personnel in this area seem to have spent more time on how to scam clients than actually learning their trade. read more

I have used TLC for the last 25 years for plumbing issues as well as turning swamp Cooler and heat on and off. Three members of my family also use TLC. On November 13th I had my heat turned on. The technician did as was required, set the thermostat for 69 degrees and left. Never checked thermostat further. A day later I tried to raise temperature and couldn't. I called TLC and operator told me she would have technicians call me. They never did. I called again and was told someone would come out on Tuesday between 8am and 5pm. They would not give a 4 hour window as they usually did.this was on Friday. I called back on Monday after having no heat all weekend because thermostat shut down. I was told if I wanted to pay $200.00 they would come out that day. The operator was rude and said I don't want to argue with you. If you don't want to pay we'll see you on Tuesday". She then hung phone up on me. This is no way to treat a long time customer and you can be sure neither I nor my family and friends will be using them again. The problem was solved by another company who only charged for a service call and it was a matter of a small adjustment. TLC has gotten too big for its britches. I paid $170.00 the least they could have done was follow-up. read more

thanks TLC for great service today. Fernando and Matt were professional, friendly, and knowledgeable. good communication from them. see you in the spring . read more

Marco Pinon just fixed my old janky hose system. He was so efficient, cleaned up, did a perfect job and was very very nice to boot! Highly recommend TLC -- ask for Marco!! read more

I've had TLC Plumbing perform several jobs for me over the past year. Each time was a pleasant experience with an efficient result. Yesterday, I had Fernando Dos as my technician and once again, TLC demonstrated extreme professionalism and quality results. He fixed a leak in my bathroom, secured the necessary parts and performed necessary tests within just a few hours and for a reasonable price. He explained everything he was doing carefully and let me decide my options. read more

From the initial consultation with Riley from TLC our confidence was renewed by his professionalism and attention to details, even noticing how our house swamp cooler was not running very cool, suggesting we change out the pads which helped immensely. The Big! team job they did a few days ago to install a roof top evaporative cooler and install the necessary electrical connections from the attic to roof to the thermostat control which Dakota kindly recommended and installed was amazing! Their team flowed in and out, about 6 technicians and managers came through to check and get us cool. It was particularly important to expedite this job since my 98 year old mother was fading in the warm house. They were all polite, and professional and I highly recommend this company! read more

Update * After 3 and 1/2 weeks I have cold air. TLC made good on thier warranty. They installed a new a/c unit and it's working great. Thank you very kindly TLC. read more

Tlc was awesome Andy was great very professional, informative very clean worker. Will recommend tlc read more

We're new to Santa Fe and our house had a number of plumbing issues. After checking reviews and shopping around, we called TLC. We couldn't be happier with our choice. Everyone we worked with was professional and responsive. TLC has completed three jobs for us now and they sent out the same crew every time. I have to call out Carlos, Andy and Dennis for the quality of their work, quick diagnosis of the problem and excellent communication every step of the way. Carlos was exceptional as the crew leader and expert. Russel was my go-to contact at the office. He was quick to get the work scheduled and negotiated a fair price. In a trade that isn't always known for outstanding service and availability, TLC really stands out. I highly recommend TLC. read more

Fast response and knowledgeable technicians. They answered the call when we really need help! This company has it all!

Most expensive in town. They quote $175/hr for labor on the phone, then the plumber provided a mystery estimate with no breakdown of parts and labor. I argued with him and his boss on the phone, but no dice. This is done to "protect everyone involved". No it is done to rip you off. I would not have accepted the bid, but I was in a jam: I had a broken boiler on Friday afternoon and could not get my regular plumber, who of course does give break downs for parts and labor. Taking a 30% markup on the part involved implied an astronomical hourly rate. I will not use them again, I recommend that you do not unless you like over paying. read more

I've had TLC install mini splits in which they really did a stellar job. Also, then I had them replace a boiler that had caught fire and also a tankless water tank. They did a really great job, were clean, and efficient. The work they do is above and beyond. read more

Fernando with TLC was great. Came out on time (with a prior call, ) got my hot water heater taken care of and changed my sediment filter. I definitely recommend him. read more

TLC showed up outside of the service window, DID NOT CALL even though I mentioned more than 5 times it was a rental property, and I am required by law to inform tenants. They started "the clock" while they waited for me to arrive (since it was not our scheduled time and they had not called). They then proceeded to charge me FIVE HUNDRED DOLLARS to replace an outdoor faucet. The entire job itself took 15 minutes, but was padded by two dudes that couldn't figure out to bring all of their tools to the backyard, and instead walked back and forth between the truck and the faucet. IT'S A FAUCET, it should not cost $500 to swap some simple hardware. There is plenty of room for the company to make money AND charge a fair price to it's customers. If you are up for some classic price gauging, be sure to contact TLC. read more