Slow.........40 mins for 4 cookies, 85 characters needed for review so I have to keep on typing

The staff at insomnia cookies was kind enough to bring out free cookies to us while we waited in line for an event nearby. They were super thoughtful and the cookies themselves were delicious and warm. Perfect while we stood in the cold waiting for the event. We had a few to choose from and the ones our group had were all great! read more

These are damn good chocolate chip cookies! Warm gooey, just the right amount of chocolate. Plenty of flavors left to try, but man they are pricey! I think they're gonna see some competition if they get a big C. read more

Quick service and great cookies! They come warm too! Not much to say bc it's a walk in cookie shop! Best cookie is subjective but WHITE CHOCOLATE MACADAMIA NUT! read more

Insomnia Cookies - Ice Cream & Frozen Yogurt Near Me - Grand Rapids, Michigan

Insomnia Cookies has great cookies. However I placed an order through Uber Eats at 8:17pm. We received nothing so called the store. Talked to a gentleman who stated he was filling the order at that moment. Which was around 9:45pm. It's now 11:15pm, wife works in the morning so I now have to call and sit on hold with Uber Eats for 10-15 minutes to cancel this order. If you can't do it then just say that or cancel it. I shouldn't have to wait almost 3 hours. read more

The Grand Rapids Insomnia Cookie staff were upbeat and attentive when I visited this location. They had a good array of fresh cookies available and the staff about the allergen ingredients. I was able to get my favorite cookies and be out the door in a timely manner. read more

Overall was pretty delicious. I ordered the Brookie with ice cream on top and my fiancé got the sandwich cookie, both of those were great however, I would give it a 3 star as my choc. Chunk cookie had plastic/wax paper in it not sure how that happened it also was a little underbaked. Otherwise the Brookie and sandwich cookie were good as I said. read more

Insomnia Cookies - Chocolate Chunk - Ice Cream & Frozen Yogurt Near Me - Grand Rapids, Michigan

Was in Grand Rapids looking for a treat and came across this sweet spot. There cookies are warm and perfectly moist. I had the chocolate chunk cookie and it did not disappoint! The young lady behind the counter was helpful with answering my questions and had patience with my indecisiveness. Great service all around and the little shop is cute and clean. read more

Stopped for a late night snack and it hit the spot, clean space, smelled. Of heavenly goodness, and had a great variety. I gotta say, I think the sugar cookie was my favorite, but they were all delicious. read more

Insomnia Cookies - Ice Cream & Frozen Yogurt Near Me - Grand Rapids, Michigan

It's been a long time since I've been to an Insomnia Cookies location. For me it had to have been since my college days as it's usually found on campuses. This was however the first time for my wife so we made sure to get a variety of cookies to try. We were perfectly pleased with everything that we had chosen. read more

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Walking downtown and decided to stop in for some cookies. The guy working was very friendly and asked if it was our first time stopping in. After we told him it was, he explained everything and made some recommendations. We ordered a box of 6 cookies so we could try a few different ones. They were all warm and delicious. We will definitely remember this place for a quick treat when downtown. I am looking forward to trying the ice cream sandwiches! read more

Insomnia Cookies - Ice Cream & Frozen Yogurt Near Me - Grand Rapids, Michigan

We stopped in after having a date night dinner nearby and it was a strange and frustrating experience. They were not particularly busy and appeared to have at least 4 staff working but we had to wait to even have someone approach the counter. The staff member then seemed to have no idea what cookies were available (perhaps they were new) and we had to repeat our order at least 4 times to 2 different people, then come to find out 1 of the cookies we wanted was still baking so we had to wait. While waiting, we observed multiple other people with the same sort of experience, there just seemed to be a lot of confusion among the staff. There was also a customer who exited and then came back in to wait for a person who was harrassing her to leave, she didn't feel safe leaving alone. This of course is not the establishment's fault and this just happens downtown, but something to be aware of. The cookies were good, I am not going to complain about a big cookie! But they were in my opinion overpriced. I'd only order again when they are having a big sale or promo. I did come to find out later that there was a big promo going on like a BOGO and there was no signage and no staff mentioned it. For full price, it was not worth it. At these prices I'd much rather have Crumbl if there was an option. I don't see myself going back here. read more

heard about how great insomnia cookies are, we've also heard they are a bit pricey. With that in mind, we got three cookies and a loaded brownie. In the end it came out to $18. Employees were friendly. The cookies were inconsistent in size and the taste (for cookies and brownie) was good not great. For the quality and price, local bakeries have them beat by a long shot :/ read more

Insomnia Cookies - $18 for a frosted brownie, peanut butter cookie, snickerdoodle and a s'mores cookie - Ice Cream & Frozen Yogurt Near Me - Grand Rapids, Michigan

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Cute concept. You can make various creations of cookies, frosting, and ice cream. I tried two cookies and both were delicious. read more

We got a half dozen cookies and the wich ice cream sandwich. The cookies weren't hot and they were out of a lot of the choices. Wasn't a bad experience, but it was a booting have all your choices of cookies met with a we don't have that kind. read more

Insomnia Cookies - Ice Cream & Frozen Yogurt Near Me - Grand Rapids, Michigan

Cookies were delivered warm and tasty. We chose a variety of cookies and each one was delicious.

24 mini chocolate chip cookies, arrived hot and delicious! Easy delivery..followed directions. read more

Insomnia Cookies - Mini 24 chocolate chip cookies - Ice Cream & Frozen Yogurt Near Me - Grand Rapids, Michigan

Solid cookie chain that I fell in love with in Las Vegas. This one offered ice cream along with their cookie creations which was a cool addition. I usually stick to just cookies and that's what I got this time. Double chocolate, mm cookie and triple chocolate chip with a milk. The line wasn't too long but the service was definitely slow. Not sure if that had to do with the off semester for student employees or something else. read more

The only good experiences I've had here were during the afternoon when I was the only customer they had, but my last visit with friends was a nightmare. We went there at 10:00 on a Friday night to find the place packed with mostly people waiting to pick up their online orders, and one customer in line ahead of my friends and I. It took about 10 minutes for the employees (I counted 4 on staff that night) to take their order before vanishing into the back and ignoring my friends and me for another 10 minutes. After that time had passed, and about 3 others customers had lined up behind us, a young employee emerged from the back to tell everyone they were closing down the lobby and not accepting anymore orders because they were "overwhelmed". How does a cookie store operated by 4 employees that only throws cookies in ovens and scoops ice cream get "overwhelmed"? How many people does it take to bake cookies? It was unacceptable! I'll give this place 2 stars because the cookies are delicious. The employees are incompetent and make the experience terrible. read more

The cookies i ordered were warm and fresh, But they were a bit too doughy for my liking, overall, they were amazing

The cookies were delicious. We ordered quite the variety and everything was awesome. They were lighting fast too!. Possibly addicting....

We got cookies delivered late at night as a celebration and they did not disappoint! We ordered way too many, not realizing how enormous the big cookies are. They are easily three cookies in one. I loved the salted caramel cookie. Yummm The delivery was fast, friendly, and on time! read more

Ommmggggg a hot gooey GLUTEN-FREE chocolate chip cookie. I literally about cried in the street as I ate it. Wish they were closer to home

Waited 35minutes with a packed shop from the counter to the door while two ladies slowly folded boxes to stack on already full shelves, answered the phone, and stood around in the back not helping anyone. Very rude and clueless staff that have a line of people waiting and only managed to somehow take two orders the entire 35minutes we were there. Almost everyone got annoyed and left without ordering. We never gave our order, left, and likely won't be back. read more

I have held off on reviewing this specific Insomnia in hopes that at some point it would improve however no luck! I visited last week and just like any other time I visit, they had little to no cookies and had only been open for 2hrs. They had two women working who were nice however had nothing to offer. They stated they hadn't yet began making any new batches and wouldn't for a while despite only having ~5 different varieties. If you are craving cookies in general go somewhere else but if you are craving these specifically, order them online for store pick up. Although the ordering online will take some time, you will get what you want; just stopping in won't get you anything at this location. read more

I have only had really good experiences with Insomnia Cookies. Fast, delivered quickly, fresh, still warm, and taste great. What more could you ask for? read more

SO good!!! The service was so good and the cookies and ice cream slapped. 10/10 would recommend

beautiful service! the cookies were oh so gooeylicious, shout out to mikey for making the experience worth it!!

Placed an order and paid last week for delivery of cookies to the Children's hospital for adolescent and young adult cancer awareness week. I felt horrible when no order showed up on the day and time of scheduled delivery. I drove to the store at 1pm all doors were locked, lights out and no one answers the phone. Corporate customer service was no help. Do not support this business scam read more

Insomnia Cookies - No cookie no cash - Ice Cream & Frozen Yogurt Near Me - Grand Rapids, Michigan

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I like insomnia cookies - just not this store. Always slow, always out of cookies. Always has an excuse, but never a good experience. Every time I go, they don't have most of their cookies baked and tell me it's going to be 20 minutes. Every time I order delivery, it's at least 45 minutes. This time, it's been nearly an hour and a half since we ordered and we still don't have cookies. I called and was told they had to make the cookies that I ordered. I could have driven to the store, got ingredients, made a batter, and baked three batches of my own cookies by now. I don't buy that it took that long to bake some cookies. read more

Way overpriced for what you get. They have a weird set up for selling their cookies. Nothing is displayed in a case. Everything comes from the back for which you can not see how the cookies are being prepared. The cookies are small and definitely not worth the money. read more

It definitely took a long long time for my order of cookies to come in but once they got there they were very delicious! I would definitely recommend them :-) read more

We went late at night (10:30 pm) after dinner to grab some dessert. Got one s'more cookie and one scoop of mint chocolate chip ice cream. The cookie was super good, but the ice cream was crappy quality and not good by itself...maybe in between two cookies would of been better. They also sold out of ALOT of cookies and ice cream by that hour so go earlier if you want a better selection! read more

Amazing cookies! We all know that cookies are good, but these ones go OFF Pros: -Taste: I ordered the Four Deluxe. I got triple chocolate, s'mores, oatmeal walnut chocolate, and confetti sugar. These cookies were packed with flavor and were warm and gooey. So good. -Size: I know I got the deluxe cookies, but I was pleasantly surprised by just how huge they were. One deluxe cookie could definitely be shared between two people (but could def be tackled by one person too) -Price: four giant cookies for $12?!?! Can't beat that. Cons: -Not really a con, but they were out of peanut butter chocolate deluxe cookies and I really wanted to try that one. Just means I'll have to come back! read more

I absolutely love this place every time I'm in Grand Rapids I make it a mission that I stopped there I love the fact that is open pretty late to because I have a sweet tooth read more

Unfriendly staff. I walked in to order which apparently isn't allowed. You have to order online. Took super long and I feel bad for any old person trying to figure out how to do that and if you don't have a smart phone then you're out of luck. Not your typical ice cream shop. Just weird. Good cookies but not worth the wait or the hassle of the online ordering. They don't belong on Ionia. read more

Ice cream and cookies delivered!!!????!!!!!!! Just amazing! Very much recommend this place to anyone that likes cookies or ice cream.

I've been waiting for 2 hours now for my cookie delivery..I'm getting the run around form the store and the customer service agent. They said they tried to call me (they didn't) and said the order was on its way back and it would be 10 minutes (I live 3 minutes away from the location) this has been the worst experience read more

Super yummy! There's an Insomnia Cookies by my university campus in my home state but I've never been. I went to this location after a night of bar hopping and they let us in one minute after closing time (super nice - thank you!). We ordered the Deluxe 6 but when we arrived back to our hotel we had 12 cookies! I'm glad we drunk tipped 100% LOL. Best after drinking munchies. :P read more

Insomnia Cookies - Assortment of cookies including Sugar, Double Chocolate Chunk, S'mores and more. - Ice Cream & Frozen Yogurt Near Me - Grand Rapids, Michigan

Stopped in at about 10pm and after waiting (about 30 minutes) a homeless man appeared in the store and the staff was INCREDIBLY rude to this man. The gentleman at the counter spent most of our time waiting chatting and flirting with ladies in front of us and when we offered to pay for the homeless man's items he then became very short tempered with myself, my husband and our toddler, seemingly rushing us and after paying for the gentleman's items we stated we would rather spend our money elsewhere. The man working the counter became almost hostile demanding an answer to why and stated that he was also homeless and that it wasn't fair for the other man to just walk in and ask for things. For a company that charges nearly $4 for a bottle of water, this outburst of hostility was extremely uncalled for. We hope this employee finds the help he needs and can learn to cope with his situation with a bit more grace. read more