These cookies are super yummy. They were delivered hot and fresh. It does take about an hour to get them but worth the wait especially on a cold night. Great customer service. read more

I have yet to receive my order or able to get in contact with anyone at the store. I have been to many Insomnia cookies but never had an issue like with this store. This is extremely unprofessional and ridiculous!!!! I would highly suggest not giving this store your business. read more

Two times in a row it took over an hour and a half to get cookies delivered and then they were cold. Not a good experience....

shitty ass service. the lady behind the counter was very rude and helped out 2 people that came in after us even though we were first in line. i like the company but would never go to this location again. read more

This place was across the street from hop cat so we picked up a 12 pack of the double chocolate and some mint ones. I brought em home and threw one in the microwave and the thing set on fire and started sparking like mad. So I stopped the microwave and ate the cookie it was still good. So all in all late night desert with a fireworks show can't complain 5 stars. read more

We were walking downtown and decided to stop in, the lady working was super friendly and explained everything since it was our first time coming in, we picked our cookies and headed back to our hotel. They were still warm when we got in and the kids devoured them. They were delicious. We got the super pack or something with 5 regular cookies and one deluxe cookie. We are headed back again before we leave for some more! Edit: removing 2 stars after our visit tonight. -1 star for the employee working. She was not friendly, acted as if I was a burden coming in to purchase something. -1 because the cookies weren't even warm, the kids wanted to eat them right away and they were kind of hard and not warm at all. A bit of a disappointment since we were so happy the last time we visited. read more

I was in the mood for sweets one night while in town. I am 3 minutes away from the store and I got the text saying that my driver was on the way. 30 minutes later still no cookies. Definitely slow service & must be advised. read more

Always love to get these cookies when I am in town as GR is the nearest place for me to get them. The staff is always nice and helpful. I would love to see this be apart of DoorDash! Either way - I will continue to buy from this company and ignore how many I'm eating because I can not stop when they are nice and warm. read more

NO, NO, NO. I will never stop by here again. Here's what happened. We came by Insomnia Cookies around 10:00 PM one night. The open sign was on and the store was open. We had to order our cookies online, which we did. It said the earliest pick up time was 11:00 PM. Of course, we didn't want to wait that long... so, we knocked on the door and a staff member came out to talk with us. We asked him if that wait time was accurate. He said is was NOT. He said once he got the ticket for our order, our cookies would be ready in just a few minutes. 15 minutes went by. We knocked on the door again. We got the speech that our cookies were cooling and they would be out soon. Another 15 minutes passed. We knocked on the door again. Wondering where our cookies were, he stated he was waiting on a certain flavor of our cookies to cool. LONG STORY SHORT... AN HOUR WENT BY. AN HOUR?!?!?! FOR COOKIES?! In that time, we could have gone to the grocery store, bought cookie dough, gone back home, and baked our own cookies. But you know what, I understand that things go wrong. BUT... don't lie to me about how long the wait time is going to be. AN HOUR. And we weren't even offered a free cookie or milk or anything. So incredibly disappointed by this customer service. And in all honesty, I wasn't impressed with the cookies. With so many other cookie shops popping up in Grand Rapids... there are much better options than Insomnia Cookies. This all could have been avoided with more professional and responsible customer service. Sorry, Insomnia Cookies. read more

this place is absolutely trash won't take your order and you order online and they take 2 hrs to make anything don't waste you're time

My friend is a retired lounge singer from Vegas, now living in Michigan. My dear Velvesca was feeling under the weather, so I decided that the best course of action was to enable her to eat her feelings with cookies. I do not live local to Velvy, however I know her address, so off to Uber Eats I went. Once I placed my order, the estimated delivery time came and went. Velvy's sense of impending doom that could only be assuaged by warm, supple and delicious cookies was growing. Concerned for the safety of her and those around her, I went ahead and phoned the establishment, and spoke to what I could only describe as a customer service wizard named Cameron. Cameron informed me that my order had not even been picked up yet! Upon inquiring if they made deliveries on their own, he had informed me that they do indeed! Unfortunately however, they had one delivery driver on shift at the time and he was already en route to deliver 35 existing orders. Cameron then proceeded to inform me that because he had grown tired of waiting on absent Uber drivers for deliveries, that he was going to head out on his own to make additional deliveries! I had asked if he would take down my friend's number and give her a call when he had arrived (delivery drivers notoriously have a hard time finding her place) and he agreed. Absolutely stellar! My dear friend is not well-versed in technology, websites or computers - however she INSISTED that I dictate the following words about the cookies themselves. DARLING, let me tell you: I was at the frayed end of my wit's rope, beset on all sides by darkness, ravenous, I say RAVENOUS. The kind of deep soul-hunger that can only be sated with fresh, warm baked goods. And darling, Insomnia Cookies, the blesséd angels of God Herself, they delivered both literally and figuratively. One bite of an Insomnia chocolate chunk cookie, and I was transported back to the innocence of my childhood, before the age of sixteen, when I watched my first husband die of kidney failure on our honeymoon cruise. They had cookies on the cruise, but they turned to ashes in my mouth. Oh, my beloved Howard! 47 was too young -- and that you didn't live to see the wonder of warm, detectable pastry delivered straight to your door by the winsome Cameron...it is too much to bear. I must eat another cookie. Thank you, Insomnia. read more

Cookies exceptional, service questionable? No phone call or text to notify when order had arrived. Cookies are excellent, of course.

I've been obsessed with insomnia cookies since they came to Philly nearly ten years ago. To find one out here in GR has been a godsend. Cookies are stupidly good and I'm pretty sure the mint chocolate ones will always be my favorite. You guys do a great job with packaging and as always thank you for being open so late! read more

Rude. They have a 5 person per store rule in Grand Rapids (Not posted, of course). The woman behind the counter was incredibly rude when she let us know that we had to wait outside. this was on June 4, 2022 at around 5 pm. I'm all for being safe but post your rules and teach your staff to be nice. read more

I would give this a zero if I could. Order was placed at 8:30 and was told it was going to take 30-45 minutes. It is 10 and I still have not received my order. Never had Insomnia Cookies and was told it's so great. Horrible first experience and will make me think twice supporting this business and location. read more

Staff was very nice and sincere. The cookies were fresh. And our pup loved the vanilla ice cream! Will definitely visit again, when we are in the area! read more

We ordered and got our stuff in 10 MINUTES! It's safe to say they are efficient. I think the previous low ratings were because they just opened (give em some grace people). read more

so tasty a bit pricey but worth it once in a while! will definitely come back! the staff was nice and helpful