Took Cayden to Insomnia Cookiesfor a treat! I have to say We had the best experience and the staff was so welcoming! We even left with 2 extra cookies! read more

I used to love this place. Whenever there was a gathering at work I would order a dozen of the warmest softest cookies from this place, along with a couple of brownies. I can't believe how much it has changed for the worse. I got some hard, cold, dry brownies and the cookies were cold and greasy. They don't have to worry about my business anymore. read more

Though I didn't go to school here, I was visiting and Syracuse is lucky to have this amazing place! Apparently, this was the first Insomnia store to open up! I heard other schools around the east coast have this branch as well. Dang all you lucky kids! Wish my college campus had this. They're open for freshly baked cookies 'til I think 3 am?! Well, at least they do delivery up to that hour! Hot and fresh outta the oven, these cookies are a little over a $1---it's cookie heaven for these students here I'm sure. They gots different kinds of cookie flavors! The chocolate mint is very satisfying :) read more

If I could rate this with zero stars I would. The service was awful. The young female working the counter was as rude as they come. She literally rolled her eyes and threw our cookie into the box. We ordered it with the ice cream-BAD CHOICE. It was melted by the time we walked out the door. The cookies are hard and lacked flavor. What a waste of time and money. Too bad, it's a great concept. read more

Iressha is my girl and I love her for being so nice and cool. The cookies were super good and I'll definitely be back for the pajama day

The cookies were very tasty and soft. Freshly made. I highly recommend it because it also has great service . The workers are friendly and the service is quick . read more

Warm cookies, all the time! $1.35 for a warm cookie is the perfect sugar fix! Just like the other Insomnia Cookie shops I have been too the cookies are always served nice and warm. Today I tried the double chocolate mint for the first time and it was awesome. The edges were crispy and the rest was delicious gooey-ness. A couple times I found the cookies to be a little less gooey, as if they had been sitting in the warmer for too long. T hey offer a great variety of flavors such as M&M, snickerdoodle, peanut butter, white macadamia and others. The deluxe cookies are bigger, so a bit more money, but worth every penny. The s'mores deluxe is one of my favorites. In addition to milk, they have plenty of other beverages. I have to try the brownie next! read more

Hot cookies delivered late night? It's one of those, "why didn't I think of that" concepts. Cookies for college students, der. I stumbled upon this location after wandering around looking for dinner on my first night in town. I returned every day for a cookie. I even introduced one of the people I was working with to this place and we took afternoon cookie breaks. The cookies here are great, I especially liked the coconut pecan cookie which I ate about three of in the span of two days. The chocolate chunk is solid, but the double chocolate chunk was a bit too much for me. Sadly, not all Insomnia cookies are created equal. A few weeks later, I went to the State College, PA location and the cookies were far inferior and their cookies were cold in comparison. This is a great concept and if they can gain consistency, they'll take over the country. read more

Good cookies. $1.35 is the right price. Served warm. Great notion! Why don't any of these places offer dark chocolate macadamia instead of only white chocolate?? I can't make sense of this. read more

I am a very loyal insomnia lover and the past several times I have come to this insomnia it has been nothing but disappointing. There can only be 6 people in the store and we proceed to get kicked out at the beginning and then when we are waiting for our food but nobody else has to leave. In addition, it takes so long to get 6 cookies and some ice cream. I feel very disrespected looked down upon just because I am a kid. read more

Ive never been disappointed with freshly baked insomnia cookies! My go to choices are: sugar cookies, snickerdoodle cookies, oatmeal raisin cookies and my ultimate favorite WHITE CHOCOLATE CHOP AND MACADAMIAN COOKIES! I love the fact that they're open late to satisfy my late night sugar tooth cravings! read more

I LOVE INSOMNIA COOKIES. Everything is just so delicious. And brilliant. And DELICIOUS. My favorite is the double chocolate mint cookies, but the sugar and the chocolate chunk cookies are classics as well. Also, their 6/$6 and 12/$12 deals are great for after-bar munchies, especially since they close after the bars close. Their frozen yogurts are also absolutely delicious - the mango flavor is so good and yummy! read more

Look, the big thing about Insomnia Cookies is that they are open late. If you love the taste of their average tasting cookies, there are a ton of other places to get amazing cookies (although, I do not know if there are other places in Syracuse, where I had the Insomnia Cookies). Yes, the cookies are served warm. The cookies are soft. I like soft cookies, my kids and wife like more firm/hard cookies. I find the cookies to simply be average. read more

THESE COOKIES ARE DRUGGED. Just kidding, I got a six pack of two chocolate chunks, double chocolate mint, two oatmeal raisins and a peanut butter chip. I ate the chocolate chunk and double chocolate mint and my belly feels bloated and painfully full. Having said that, the cookies were warm and sweet, but had that machine-made texture to it. The double chocolate mint tasted borderline like toothpaste but the chocolate helped balance it out. Do not eat these cookies if you are on a low cal diet! I just woke up from a nap because these cookies wore me down and made me drowsy... What are in these cookies?! I definitely recommend this as a late night snack and it's a staple at any college campus. If you can't sleep, eat an insomnia cookie, it will knock you out. read more

I ordered two dozen cookies online for my son who is a student at Syracuse for his birthday. I was able to preorder, pick the date and time. The cookies were a big hit! We received a text when they went out for delivery. A little bit later I called the shop because we had a short window before he was leaving and the cookies had not arrived. The young man who answered was very friendly and helpful. He checked with the driver who had several deliveries. He would be dropping them off shortly. I let him know to call my son when they arrived because the building he was located in was pretty big. A short time later, my son texted that he had received the cookies and was sharing them in the office. Everyone loved them. I called the store back to say thank you and the young man I spoke with earlier answered - and told me he appreciated the call back. Insomnia Cookies in Syracuse made the day special! Thank you! read more

Ordered for delivery, kept saying to wait another hour because they were backed up with orders. After about five hours, called again and was told they tried to deliver but no one answered...they never called so I am positive that was a lie they told. Called again saying I still wanted the cookies AND double checked the phone number and address to make sure everything was correct, and it was. They said it was out for redelivery...waited over an hour...never got them. Either way I only live about ten minutes away walking distance so it should not take that long to arrive. I feel as though I was scammed out of my money DO NOT ORDER FROM HERE. The customer service is absolutely horrible. I never received my cookies. Horrible place should not be in business. read more

Out looking for coffee while we were in town and stumbled across this place. Friendly staff! Clean. Excellent cookies. They were still hot and gooey when we got them. Yummy! read more

This place usually has coupons and deals, so make sure you check before you head here. All In All, great cookies when warm. Be careful when you opt for delivery, because they may take 1 hour to get to you and the cookies are already slightly luke warm and slightly stale. Definitely have milked handy with you so you don't have to pay extra. I like to choose the smaller cookies over the large sized ones. The reason for that is because small cookies means more room for variety as opposed to eating the same cookies for a longer period of time. I enjoy anything chocolate so the double chocolate one hits the spot for me. Also definitely props to the butterscotch and original chocolate chip for taking honorable mentions. The prices are definitely that of Premium cookies, so don't expect Wegmans or other supermarket prices. read more

I love the cookies, the service is HORRENDOUS. My mom ordered me a cookie cake for my birthday and it was suposed to come at 4pm on a Monday, but they were backed up so I said 10:30 is fine after a meeting I had. then I get a call at 12:00 saying if I wanted sprinkles or something and I said I don't care my mom got it for me for my birthday..and still no cookie cake. then they call me at 2am and I didn't answer and they said we are back ordered and wanted to know when you want your cookie. Back ordered for 10 hours????? OKAY. read more

I love the cookies - the service, not so much. Twice now it's happened that I have ordered online in advance - far in advance (days ahead), but have received my cookie cake much later than the delivery time I had set. Most recently I ordered a cookie cake two days before I wanted it delivered at 9pm. When it came to 9pm on the day of the delivery I waited 25 minutes past 9 before calling to check on my order. When I called I was told that they had just taken it out of the oven! They still had to let it cool and frost it before they could send it out for delivery. I finally got my order and hour later. What was the point of ordering online in advance? It wasn't a busy Saturday or Friday night either - it was a Tuesday! Even if it was a busy night, they knew they had this order to be delivered at 9, I can understand ten or fifteen-minute delay, but this is ridiculous. This was not the first time it had happened either - a similar incident happened months before which I had let go but it's annoying when they waste my time again. The in store service has been fine from the few times I've been there. read more

My boyfriend brought home a box of cookies from here and they were pretty good. Mint Double Chocolate Chip, Snickerdoodle, Chocolate Chip, Sugar, and White Chocolate Macadamia Nut. Although they tasted like homemade cookies and were soft and chewy, I felt they lacked something special to make this place a must go to spot. read more

Insomnia Cookies - Desserts Near Me - Syracuse, New York

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TERRIBLE Customer service. Very disappointed. It's been nearly 2 weeks and they still have not given me a refund for non delivery of products. I have submitted a claim to the Better Business Bureau. read more

The cookie was warm and very chocolaty! It was very good. Service could have been a bit more friendly but the cookie was good!

This place has become a permanent staple in my household. The cookies are soooooo delicious. I haven't found anything better. I do love the convenience of it staying open so late. My husband and I would make a cookie run if when we are both staying in having a quiet night together. I would make note that it is an expensive pleasure in comparison to other alternatives, but I think the taste outweighs the cost a bit and they are well worth it. read more

Amazing cookies, great delivery. Don't order high a'f because I can not stress enough that you WILL drain your whole bank account

The deluxe cookies are good and large. The regular cookies aren't as good and they're smaller but all the cookies are always warm and fresh. read more

Be a college student. Forget about health and weight. Eat cookies with no remorse. Forget about your stress as you indulge.

The cookies are great and at a good price. I spent about 6 months in Syracuse for work and this was one of my favorite dessert places. The staff was ultra friendly and the warm, chocolaty, freshly made cookies are amazing. We ordered and walked by quite a few times, and they were always great. read more

Never order delivery from here. The first time it took more than an hour to get my order and they were cold and had been tossed around in the box. The second time I never received my cookies and it takes 3-5 business days to get a refund. read more

Insomnia cookies didn't exist when I went to SU and that is good and bad. The bad is that I missed out on GREAT cookies. The good is that I would be broke after spending all my money on cookies and I would weigh 1000 lbs. In all seriousness, the cookies are VERY good and when we are in the area we stop in there after going to Varsity for Pizza. read more

I have never been disappointed with the cookies at Insomnia. The price is a bit high for cookies, but they are absolutely delicious! Especially since they serve them warm. read more

I am not commenting on the service or the atmosphere, just the cookie.. I came here for 1 cookie, and walked out with 2 - peanut butter chip and chocolate chunk. They stayed warm in the 10 degree 10 minute walk back to the hotel. They were delicious! read more

This place is so good I'm embarrassed by how often I order cookies delivered straight to my apartment. It always takes about an hour to show up, but the cookies are warm and gooey, leading me to believe they might be baked (or at least re-heated) to order? Either way, damn these are good. read more

Best cookies I have ever tasted and served warm. Small cookies are $1.25 and large cookies $2.50 but so worth it.

Best cookies ever. My best friend and I stumbled upon it one day in undergrad and have sworn by it ever since. I recommend the s'more cookie bc it's huge and more like a cake than a cookie. Judging from the funny faces my friend had the first time she tried it, it was hilariously orgasmic. I seriously should have recorded it! read more

Best cookies I've ever had. I go back again and again even though there is a 20 minute drive to the location. Well worth it. The cookies are always warm and chewy, just the way I like my cookies. I can't remember every flavor I've had since I believe I've had them all. Whichever on you get, you won't be disappointed. I'm glad I don't go to SU since I'd be here all the time!! Stop by for the perfect cookie. read more

Amazing cookies that you can't go wrong with. Just be warned if you have it delivered as the guy they use won't give you any change and is pretty rude! read more

AWESOME SNACKS!!! Open at almost all hours (closes at 3am). They make killer cookies, the best you'll ever find on a college campus. Their brownies aren't half bad either. read more

Omg %÷=€£¥¥ amazing warm melty perfectly undercooked goodness delivered to your doorstep at 3 am what else is there to say

Standing in here wishing I didn't come in :) Was told to hang on while the cashier counted the drawer - no problem, I wanted to look at the menu anyway. But uh, then I was pretty much blown off. And then one of the co-workers started dropping F bombs. apparently I look like a pretty chill person because after they realized I'm in here they've just continued cussing at each other, complaining about their jobs, whining about wanting to go home, talking about how sick they are while dealing with food. I had to wait a few minutes for them to bake what I asked for because they didn't have it prepared, which wouldn't have been a problem if I didn't have to stand there and listen to some of the most miserable, rude, unprofessional employees of my life. I kind of hope they're all fired and put under new ownership to be honest. Cookie is pretty good, although it's plastered to the bag since they gave it to me straight from the oven. Certainly not worth the people I just had to deal with - will never be back. read more