I just moved here from CA. I called and left a detailed message of my current issue. I got a call…read moreback within 10 minutes. During the conversation and going over my issues I realized I'm behind on the times on home audio repair shops and how long it's been over. But the gentleman was willing to answer several questions I had. A suggestion was given on how I could solve my issue and with that suggestion it worked. Thank you very much for the time and suggestion. The value of that is huge to me.

Eligible, punctual, and efficient. Fixed our problem, and provided tutorial on how to work the…read moresystem.

Quickest service ever! I dropped off a console for HDMI port replacement, and within the hour of…read moreleaving, he called and said it was done! WOW! I got home & plugged in to test, voila! It works again! I had the repair done as a surprise for my friend, he greatly appreciated it & I greatly appreciate PC Savants speedy service!

Matt has fixed two of my computers (laptop, desktop). He had it done the next day with no issues!…read moreGreat pricing as well! I will probably be seeing him again in the near future

Excellent very happy highly recommended this company great value for the money! I had issues with…read moremy TV they did great!

I've been a resident of Surprise, AZ, for 11 years and during that time, I've used the professional…read moreservices of the Surprise Tech Guy, John Louf, for issues with computers, email, switching units, and transferring data. John is highly skilled and values the time constraints of his customers. Thank you, John, for resolving a complicated situation with such ease and professional results. Rosalie D.

Dominic was absolutely professional in every aspect of the Install very reasonably priced highly…read morerecommend this young man

Had an overheating issue. Due to failing thermal paste. Dominic was able to quickly repaste my…read morelaptop and get me back to enjoying my computer again.

AVOID AT ALL COSTS…read more Contacted Tim Feb 28 *2012* to enquire about a vintage monitor repair. He said sure, drop it off at a local game store, pay $175 and we'll get on it. The last time I heard from him was on March 22, 2012 saying it was still being looked at. E-mails since then were not returned, the phone listed has been disconnected. Long story short: I paid Tim $175 to apparently steal my monitor. At this point, I'd be happy to just get the monitor back and kiss the $175 goodbye. It's been 5 years though and I literally have no way to contact him. AVOID AT ALL COSTS.

Ha! I'm downgrading to zero stars (even though yelp wont let me) because Tim just flat out lied in…read morehis reply. I have posted the receipt for payment for the services he states he provided for free! I paid $429 and the kicker is the dart machine still doesn't work and I had to take the slot machine ("hot peppers" on the invoice) somewhere else to get fixed properly. The Buck Hunter I paid for was in stock and not something he had to go searching for, as he implys. He did fix the Pac Man so I will give him credit for that. And I will say I appreciate him trying for a year to get the Big Buck Hunter working rather than delivering a bad product. But still no excuse for not returning phone calls and emails and keeping my money.

They solved a battery problem with my laptop last Fall, and today, they replaced the cracked screen…read moreon my cellphone. Both projects completed same day in just a few hours and for a fair price. Nice employees, too,

Extremely Disappointing Experience -- Poor Repairs and Even Worse Customer Service…read moreI would strongly recommend looking elsewhere if you're considering using this location for a repair. My laptop was taken in for repair, and the technician installed or ordered the wrong part. I specifically made it clear that I did not want to be held responsible for any damage to a part that was incorrect, especially since the part technically belongs to the company and is not something I want or need. For two weeks, I went without my laptop while they waited for a part to arrive. During that entire time, no one ever called me to provide a meaningful follow-up or update. I ultimately had to reach out to the company myself. When I spoke with Stan, instead of taking responsibility for what went wrong, he repeatedly told me that the situation was my fault because I left the laptop there for two weeks. That completely ignores the root cause: if the technician had ordered or installed the correct part in the first place, none of this would have happened. I was also told that I could simply come pick up the laptop and use it whenever I wanted. Yet somehow I was still being blamed for not having a working laptop for two weeks. That logic is unacceptable. Stan also told me he could not issue a refund or start the correct repair that day. What he could do, apparently, was begin the reversal of the existing repair so that I could pursue a refund. That raises an obvious question: if he has the ability to reverse the repair, why can't he address the actual problem and make the situation right? The customer service during the call was just as disappointing as the repair itself. Stan repeatedly talked over me, insisted that I was wrong, and continued trying to place the blame on me rather than acknowledging the company's role in creating the situation. Mistakes can happen. What matters is how a company takes responsibility and resolves them. In this case, I saw neither accountability nor a genuine effort to make things right. If you're looking for a repair shop, I would seriously recommend taking your business somewhere else. Based on my experience, the staff are not on the same page, communication is poor, the repair was mishandled, and customer service appears to be the last priority.

Matt is my go to guy for my laptop. Good communication. Easy to drop off and pick up at the UPS…read moreStore. I appreciate the excellent service.

This computer repair is legit and worth it. My daughter's laptop wasn't working and Matt had it…read morerepaired in less than a week. He's professional, knowledgeable, responsive, and fair prices. I would highly recommend West Valley Tech!