AVOID AT ALL COSTS. Contacted Tim Feb 28 *2012* to enquire about a vintage monitor repair. He said sure, drop it off at a local game store, pay $175 and we'll get on it. The last time I heard from him was on March 22, 2012 saying it was still being looked at. E-mails since then were not returned, the phone listed has been disconnected. Long story short: I paid Tim $175 to apparently steal my monitor. At this point, I'd be happy to just get the monitor back and kiss the $175 goodbye. It's been 5 years though and I literally have no way to contact him. AVOID AT ALL COSTS. read more

Ha! I'm downgrading to zero stars (even though yelp wont let me) because Tim just flat out lied in his reply. I have posted the receipt for payment for the services he states he provided for free! I paid $429 and the kicker is the dart machine still doesn't work and I had to take the slot machine ("hot peppers" on the invoice) somewhere else to get fixed properly. The Buck Hunter I paid for was in stock and not something he had to go searching for, as he implys. He did fix the Pac Man so I will give him credit for that. And I will say I appreciate him trying for a year to get the Big Buck Hunter working rather than delivering a bad product. But still no excuse for not returning phone calls and emails and keeping my money. read more

In May of 2013, I got in contact with Tim to restore my father's pinball machine, and to build a MAME emulator arcade cabinet for me. I paid him ~$6600 for the two jobs, and he picked up the pinball machine. At the time of this review, in February of 2015, Tim still has my money, my machines, and has been refusing all communication with me for the past three months. Towards the summer of 2014, I became suspicious at the long string of excuses he was using. He always had various issues that prevented him from delivering the completed projects; He scratched the side of the pinball machine with his belt buckle. His wife was in the hospital. His mother in law was sick. He was in Florida working on another project. He had a toothache. His driver was sick and unable to make deliveries. His toothache got worse and he went to the hospital. His driver was in California on another job. Eventually he just stopped responding altogether. I eventually flat out told him that I was tired of getting the runaround, and would pick up the machines myself. All he had to do was provide the location of the warehouse and I would pick them up. In response, he explained to me that he had been dishonest with me, that there was still a problem with the machine and that rather than tell me, he had been avoiding me and stalling for time hoping that a replacement part would come in. He apologized and asked me to give him until early November to complete repairs. The date came and went with no further news or correspondence. I responded (understandably upset), saying that I wanted to pick up my machines as soon as possible, and that I no longer believed his excuses. He sent an e-mail back on 11/12/14 saying that he was tired of working on the machines anywyas and had no desire to complete the repairs. He would be in contact with me as soon as he was back in town to set up an appointment for me to pick them up. That was the last contact he would contact me. I have tried everything within my power except physically driving to his house and knocking on his front door to get in contact with him. I've e-mailed him numerous times, I've left several messages on his business and cell phones, I visited his (now defunct) storefront in Mesa. He is refusing all contact with me. He has my father's pinball machine, he has my MAME emulator, he has my $6,600, and he has absolutely no interest in returning them. I urge anyone who reads this message to carefully reconsider giving Tim your business. Talk to me, talk to others who have posted bad reviews. The nightmare I've been through could well happen to you as well. I cannot sleep at night from stress and worry. Tim, you will read this message, I am sure, as you've read and responded to others who have left poor reviews. Please return my father's machine. It is one of the very few memories I have left of him, and if anything happened to it I would be devestated beyond words. I am available at any time. You know how to contact me. Jennifer Edit: Tim has deleted this review from his facebook page. I have yet to receive any word from him. read more

TERRIBLE TERRIBLE TERRIBLE!!! If I could give zero stars I would, he gets one star by default only. The below review is a very shortened description of the nightmare that Phoenix Arcade has put us through. As per the previous posters review, we too have had nothing but trouble with Tim. Ten months ago we purchased a Golden Tee arcade game AND upgrade. We paid 1/2 upfront and 1/2 upon the delivery of the arcade game, with the understanding that the upgrade would be installed upon on next visit to our vacation home in Arizona, approximately three months later (our primary home is in Seattle). Upon my next arrival I contacted Tim and he advised that his son had been in a car accident and he was out of state and that he would call the following Monday...the call NEVER came!! On Tuesday I called him and he said he'd bring the install chip on Thursday. On Thursday he never showed up, nor called, so that afternoon I called him and he advised that the chip was "broken". When I expressed my frustration he said he couldn't help that the chip arrived defected....Tim had THREE months to determine that the chip was defective!! Over the past ten months, we've been in Arizona on numerous occasions and we've gone back and forth with Tim and his multitude of excuses as to why he can't bring us the arcade upgrade. In general, Tim attempts to make us feel as if we are bothering and inconveniencing him. The majority of our phone calls and/or text messages go unanswered. When he does decide to get back in touch with myself or my husband he's got excuse after excuse after excuse for not being available or not having the chip or not being able to bring the chip to us. It is very apparent that Tim has NO intention of ever installing the upgrade that we have ALREADY PAID FOR!! It is clear that the excuses Tim comes up with (often times the same excuse that he's obviously forgotten that he's already used) are fabricated at best. We are left with two options, chalk up our losses and find a competent company to install the upgrade or take Tim and Phoenix Arcade to court. STAY AWAY from this company!! Do anything and everything possible to find someone else to assist with your arcade needs!! read more

On December 10, 2010 my husband took my desk pac-man in for repair as the monitor would not light up. The agreement was to co-sign for half sale once it is repaired. After several contacts by me, I was told he was still looking for the part needed to repair . Really. After nine years he is still looking for part! In all that time, Tim never called to advise what was going on with Pac Man. I will try to reach him one more time; however, I have a feeling he sold the game and if he did will tell me it was sold for the cost of repair....not that I will believe him. I have some choices: Take him to court, picket his business or forget about the Pac Man. He really appears to be a scam artist or crook. Judy F. read more

I have to say that I was extremely impressed with the service I received from Phoenix Arcade. I was not a particularly easy customer because I didn't really know what machine to buy. Tim, the owner patiently gave me all of the options to consider with no pressure to make a decision. By the time I made my decision to go with a vintage MsPacman machine, it was only 3 weeks to Christmas. Tim committed to finding a vintage machine, to refurbishing it and delivering it on a specific date just before Christmas. Not only did he deliver on his promise, but also figured out how to gift wrap the machine and went beyond the call of duty by personally delivering the machine fully gift wrapped and on time. The machine works great, and I can't get my wife to stop playing it. read more

This sham of a company should not be dealt with. I got an arcade system that is basically a computer monitor with an emulator enclosed in an arcade. This would be acceptable if the joystick worked. The joystick is supposed to transform from a 4 direction to 8. Unfortunately it never goes back once you switch it and now you can't play most of the games properly because they are 4 direction games and it doesn't respond properly. Tim acknowledged this was an issue and he said he would come up to swap it out. He never did. I would constantly text and email ANYONE to help me. Nada. Tim then emailed me out of the blue "might be in your area". I was excited to get my joystick fixed. Guess what ? Yep. No show again. Now he won't even return ANY of my emails or texts. I'm not a pain. I just want my arcade to work given the 2k I spent on it. read more

Do not do business with this man. He will only take your money and never will do any of the work. If you live out of town never expect to get your work done quick or ever back. I sent him work to do on a Star Castle and after 2.5 yrs I get it back with missing parts. I have 13 emails stating over a year that he was going to mail it out that week. He will find an excuse to not give you back your parts. At the beginning when I hired him to do work I was in need of a cab for my game. He said he had one and would mail it out with my system. Surprise surprise I never got. I also have an email from him stating that since he would give money back for any parts he may of lost, everything is his and he can do with it what he pleases. TIm's words " On Jun 30, 2014, at 7:02 PM, "Tim Koch" Tkoch@PhoenixArcadeRepair.com wrote: I guess you just aren't getting it. I will pay for your "parts" if I lose.. that is fine with me, Im just not paying thousands for a few hundred bucks of junk then I guess I own it and in the trash it will go. " So it's your choice, but I would find someone else to do business with. read more

I contacted Tim in 2013 for a repair on a rare arcade part which he stated he could fix. I paid the bench fee and he responded with an email that he could not fix the item. Almost 2 years later, multiple emails later, now no response at all, I do not have my item. Tim was very enthusiastic to help at first, then came excuse after excuse. I could not recommend trusting him with anything. I still have the emails to prove it. Very poor service. Took my bench fee and kept my money. Stay away from this company if you want your property repaired or better yet, returned. read more

This company has the worst customer service. They never answer your phone calls or emails and when they say they will come, they don't. I tried to get Tim to fix our arcade game for almost 2 months and he never came out. read more

Tim screwed me badly. I live 7 hours away but I hired him to restore a rare game for me because he was the closest business I could find that would do a full restoration. When I paid him $200 to pick up the game I also paid an additional $2,700 to cover the entire restoration cost. He stated in his contract with me that the game would be completed within 90 days. He also said that he would keep in touch with me and give me progress updates. After 90 days I he hadn't informed me of anything he had done. After numerous text messages and phone calls he finally sent me a long list of the work he had done. I was happy because from what he sent me it appeared that he would be done soon. Another month goes by and I don't hear anything from him. When i eventually get in contact with him he's acts angry and cusses me out. I explained to him that all I wanted was my game finished. Since I had already paid him the full amount he said it would cost to restore it.. He makes up several excuses as to why he hasn't been able to finish the game. He then says that I can come pick up the game and he will give me a full refund. After a 7hr drive I arrive and I see that he has done absolutely nothing to my game. It sat in the storage place behind his shop for 5 months untouched. As I'm loading the game he says that he wont give me a penny back. I picked the game up from him back in January and he still hasn't given me any of my money back. Everything people have said in there reviews is dead on with what Tim would do and how he treated me. read more

I'd give Phoenix Arcade and Tim a zero if i could. The only thing Tim was good at was taking my money. I had nothing but issues from beginning to end with this arcade machine. Luckily, I was able to get rid of the machine for a few hundred less than what I bought it. I found out the guy I sold it to is reselling now (I dont blame him). I could go on and on about how crappy this system is but you can find out for yourself if you buy one, which I really hope you dont. The service is just as bad by the way. Three other guys I work with bought a system from Phoenix Arcade and have had nothing but issues as well. Look elsewhere and good luck. read more

after reading all these negative reviews i don't feel as bad losing $480 to this company. i called asking if they had arcade monitors for sale and they said, "no." then quickly called me back and said they had one and all they needed to do was re-cap it. months went by. then a year later on the anniversary of the invoice i inquired by email and he says he doesn't service monitors anymore.. (but, it was already paid, and PayPal said it was too late to get a refund.) but said they can still get me a NEW one instead of giving me a refund, and took my information. then silence again.. i finally gave up, PayPal said i can only get a refund from contacting the business but that of course got me nowhere. sadly, knowing others got scammed makes me feel better... its been at least 5 years now lol. i gave up on it long ago. read more

TIM STOLE MY ARCADE SYSTEM! 18 months ago I paid for Phoenix Arcade Repair to look at my Dream Arcade unit as the monitor was acting very strangely. He was very nice, was familiar with the monitor (made in China), and thought you could fix it. The unit was taken away in his van. A few weeks later he determined he couldn't repair the monitor but could instead replace it with an flat screen monitor with a few adjustments to the face of the unit. I approved everything and waited. I had to call back a few months later and a few weeks after that final received a call that the work was completed and ready for delivery. I called back and said please feel to bring the unit back. No response. Waited a few months - called back. No response. I've called 20+ times in the past month - no response. I don't know what to do but will be looking at legal options as well. STAY AWAY FROM THIS COMPANY!!! read more