For once, an automotive shop that provides not only great service, but gives you the feeling that…read moreyou didn't get ripped off after you brought your car in for any type of service! Recently, I brought my SUV into the IDFR shop in Woodside to have a rear bumper guard installed. First, I called them up after seeing them listed as a retailer of the Broadfeet rear bumper guard. I spoke to Melissa, who let me know if they had it in stock and, if they didn't, would order it for me. She called me back about 15 minutes later and informed me that they had it for my vehicle make/model/year and that I could bring in my SUV the next day for installation. She gave me a price quote and also a timeframe of how long it would take. In case I arrived too late, she asked if I could contact them to let them know so that I could come in the following day. The very next day though, I arrived on time 2 hours before they closed and drove my SUV into their small garage. Their main mechanic was working on 2 other vehicles when we arrived, so I had to wait a little while for my installation to start. At the end of the day, it didn't take long for them to install the rear bumper guard (approximately 3- minutes) and they did a fantastic job installing it onto the back of my SUV. When it was all done, it was exactly as I had envisioned it would look and I paid exactly what they quoted me over the phone, which by all means was less than what I anticipated, based on what I had seen online. At first, the guard was a bit off and not straight, but the manager, Edward, came out and fixed it quickly for us. Edward and Melissa were as nice as can be and honest too, which goes a LONGGGG way in building trust for automobile repairs. If I need any additional work on my vehicle, such as camera installation or bumper protection, or if anyone else I know needs that type of work done, I will definitely be considering/recommending the IDFR Woodside shop first!

I brought my car here in January 2022 to see how best to fix my center console which had the…read morecigarette lighter pushed down into the front of the console by a valet. Omar came in with the console and the guy said it would be $60 to hot glue it. This is literally a 10 min job. And $60 is a lot. But they gave me the price after having the console apart. I would up giving omar and his assistant $6 tip as I wanted them to do a good job. I thought they did an ok job until a few days later, I noticed that the middle of the console was not fitting right and that the cover for the emergency brake was sagging down. It turned out that when they removed the console (rather roughly) that Omar or his assistant broke parts of the console that were fine when I brought them in. When Omar showed me a cover plate, he showed me a hairline crack, and told me that, "You must have broken it when you tried to fix it." That was nonsense. I didn't want to cause a scene over a hairline crack but I had no such crack when I brought them the car. Turns out he caused way more than a hairline crack. As you can see from the photos a big chunk even of the main console itself was actually broken by him just below the hairline crack - and that chunk was now missing. Look at the hot glue etc. These parts were all fine before they manhandled it. I've had this car since new and they man handled the console and did more damage than they fixed. I contacted melissa once I saw that it was all not fitting together right and that the emergency brake cover was falling apart and she assured me they would make it right. That was in January 2022, 4 months ago. She promised me my $66 total would be returned and she would pay for the console parts to be replaced and repaired, even somewhere else if I chose to take it somewhere else. Sounded great to me. A shop that would do the right thing. I sent a list of parts with a hope that they would try to find them and to fix it. No word back. Some of these parts are available new and some are certainly available on eBay. Not one of the various (3) emails I've sent since I spoke with melissa (recently even just wanting the $66 back) went answered. Total ghost from her. Emails to her: Jan 19, April 20, may 27 11am. Nothing back. Like I said they did more harm than good and they didn't tell me the truth that they damaged the middle area of the console. You can see where they hot glued areas that had nothing to do with the 12v port in the front of the console. My point here is that omar and his assistant were not honest that they did this and would need to repair it; and that when it was brought to her attention, melissa promised to do something to remedy the situation and then chose to do nothing. They manhandled my car, pretended like a small issue was pre-existing (which it was not), and somehow omar assumed I would not see the missing chunk of plastic? That's kind of playing the customer for a fool. They did not bother to make it right. I would not use this place because they don't stand behind their work. If something goes wrong with your car, I wouldn't expect them to be honorable and tell you about it. You can probably assume they will hide it and will not reply. I went here because of the good Yelp Reviews but had a totally different experience. I have other photos but this should give you an idea of the force that had to be applied to the console to get it to break like that.

I have service done many time in this place All I can know…read moreof their service is good. Treat you like a VIP. Their price is very reasonable too, the jobs well done. Never had any issue ( windshield, tint window) I am happy with it. HAMILTON is the man you dealing with. Very patient, knowledgeable and gave u all the detail as we speak. If you have any problem with him. It got to be you.Hamilton will help you the most he can to resolve any of your issue.I will alway go back for their service. I found no other good place that I can compare of other shop. If they did the jobs right why go somewhere else. I gave this review more than 5 star The only thing I don't like when I went back last week I found a big wall recently removed from between the main office and garage door LOL Keep doing the great work with reasonable price please! We need you for us to survive .

The owner and the ladies are great! Waited just about 3 hours, wasn't keeping track. But easy…read morelocation, and quality work done here. Had 2 cars tinted here, and this is my 3rd so you know its good business here! Thank you ladies, and the owner for you understanding as well! More cars coming your way! Straight and honest prices always. -Carlito

Good guys. I have a old 93 f150 and they hooked me up…read moresame day service and price was right.

The people who run this place are sheer crooks. "sunny"…read moreasked me to pay him anyways if I refuse to do unecessary repairs that would cost hundreds of dollars.He said that they need to "do something", whatever makes him money for the car to pass inspection.They just randomly pick on parts that are still good to ask me to pay to "fix" them. Avoid them at all cost.

DO NOT TRUST THIS SHOP WITH YOUR VEHICLE…read more I am Chris, the owner of a white 2012 Nissan Rogue that was serviced here in 2022. I paid for a tune-up and specifically asked the staff to check all fluids and make sure everything was in good condition. I was assured that everything, including the transmission, had been checked and was fine. Less than a week later, my transmission began slipping and struggling to go into gear. I had an independent mechanic inspect the vehicle, and he discovered that the transmission fluid was extremely low or effectively empty. We attempted to refill it and see if the transmission could be saved, but the damage had already been done. I was ultimately facing a repair estimate of roughly $5,000 and ended up junking the vehicle and purchasing another car. To this day, I cannot understand how I was told the transmission was checked and in good condition when I experienced such a catastrophic failure immediately afterward. Unfortunately, this was not the only issue I experienced. On another visit, I was told my vehicle was ready for pickup. When I arrived, I was then asked to wait because the oil service had not actually been completed. I watched the technician finish adding oil after I had already arrived to collect what I had been told was a completed vehicle. I also had to return because a plastic component was left in my back seat after service and had not been reinstalled. One mistake can happen anywhere. Multiple incidents involving quality control, communication, and attention to detail are much harder to overlook. The financial impact of these experiences was significant, and I have never felt that anyone took responsibility or provided a satisfactory explanation. Based on my personal experience, I cannot recommend this shop and would strongly encourage customers to seek a second opinion on any major service recommendations or inspections. This review reflects my honest experience as a paying customer. Junior, Ryan, and Shanice, I am deeply disappointed in all of you. The consequences of what happened cost me thousands of dollars and left me paying for a replacement vehicle. Whether you agree with me or not, I have had to live with the results of these experiences for years.

I am so grateful the location is open (all day on Black Friday) and willing to accommodate me at…read morethe last minute......2 days before my inspection sticker expires. I was told to come in only if there are no lights on your dashboard. I arrived and was helped by a pleasant counter lady. The office is small and the garage can hold at most 3 cars. I was In and out. Very professional service and I couldn't be happier.

Was looking everywhere to have the apple play and most places told us we need to schedule a day…read morethat will take 2 weeks but when we called here and Jenny introduced herself as she picked up the phone, she was so helpful and called us back and gave us a quote and that same day we brought the car and in the afternoon it was done what a great find for us!! Great price!!

I got my car starter installed there. The first time the starter fell off the key chain-gone…read moreforever. But, the keychain they gave was flimsy. Went back and paid all over again to get it done a second time. Second time I changed the keychain to a strong one. The piece that connects the keychain on the starter broke so it can not even go on my keys anymore. Extremely annoying.

Waited over 4 hours for a tow and they never showed up. Kept beating around the bush and never…read morefollowed up. Stay far away and don't waste your time.

Couldn't recommend more! Minimal wait time and great customer service! Moses was amazing!read more

My NYS inspection there was quick. The owner demonstrated consciousness about well being in the…read morecold weather by advising me to go indoor to wait.

I went to one ten auto repair despite the previous two reviews. I had a totally different…read moreexperience. The first time I went, I took my Mitsubishi Lancer in for faulty spark plug. I tried to replace it myself but I did not have the right tools. The technician quickly inspected it and gave me a quote/estimate immediately which I thought was super fair (Because I tried to do it myself, I already have the replacement spark plug). Repair took a couple of hours (it's first some first serve, the actual work was probably 30-45 minutes of labor). The second job was to replace old struts in the front part of the car. Job was done in a few hours and I was informed that the drive may feel "stiff" for a few miles but will calm down after. He was right. My overall experience was very positive. The local shops nearby are great as well but the reason I keep coming back is because the technician (Sam?) was VERY informative about the repair and explained why my car was the way it is. He would show me what's normal vs. what's not normal. He did diagnose some other various problems my car has but did not sell me on doing the repairs right away. Oil changes/NYS inspections were done quickly as well.

WARNING -- SCAM BUSINESS, ELDER ABUSE avoid at all costs…read more After an accident, someone (likely working with Marco) had my car towed to Auto Magic -- without my permission. They spoke to my elderly father, who is not the owner, and no one ever disclosed towing or storage fees. Marco originally quoted me $13,000 for repairs. When I told him I'd be getting a second estimate and that insurance wasn't covering it, he immediately dropped the price to $8,000 and admitted he inflates quotes to get more from insurance companies. When we declined the repairs and went to pick up the car, he hit us with $1,654.90 in surprise charges -- including storage and towing fees we were never told about. He refused to release the car unless we paid. We had no choice but to pay under protest. This is predatory and dishonest business. Owner admits he has been taken to court MULTIPLE TIMES. Possibly insurance fraud. Stay far away. And BTW- the second quote from another shop was $3,000! So he was trying to upcharge by 10k!!

High curbs and streets pitched low at the sewers had taken a few nibbles from the Camaros lower…read morebody which I have put on the back burner of my To Do List. So when mom's car took a deep fish eye just above the drivers side at the rear of her whip, I thought to handle both pronto. The Auto Magic shop was quite busy on the morning I stopped by, so calling first would behoove ya, however the businesses lot is quite large, so pulling in on the fly is a perfectly acceptable approach as well. I was immediately addressed and we left our cars and keys and took the short walk home after some light paperwork. As neither were insurance matters I spoke to the business owner Marco to lightly touch on price sensitivity. Immediately I felt a comfort come as he assured neither cars body work would be a large number. I felt reassured from Marcos long history in our neighborhood, his relationships with his customers, but most of all, I had complete confidence in his skills as I had seen many cars over the years rolling in wrecks and rolling out looking showroom ready. Lastly, as I looked to read the few single star reviews I noticed the first to review (FTR) has no profile pic, no review history at all, then the second single star -- no profile pic no review history, the third one star review -- you guessed it, no profile pic, no review history, no nothing. We've seen this before friends and it speaks to jealous competitors, a possibly disgruntled past worker but whatever the underlying story, they are not legitimate at all and should be discounted.