Horrible overpriced service, they damaged the vents in my attic and refused to fix what they damaged. DO NOT RECOMMEND read more

I used Insulation ASAP, and received incredible service from this company. The quote process was very transparent. Duane responded swiftly, even after 5pm to answer questions and was very patient in educating me about the proper insulation needs for my home. Service was scheduled the same week, and done with inefficiency and at the highest level of quality. His entire crew was respectful. All in all, the service was phenomenal. I would absolutely recommend Insulation ASAP! Pricing was also very fair. read more

I didn't get to use this company because they basically refused my work. I was signed up for GRU LEEP program, and the rep from GRU, told me to use this company. I called and got a quote and they said they would send the quote to GRU. I got my voucher from GRU for this company, and called to schedule an appointment. On the day of my appointment, I made sure to keep my schedule open so that if they were a little late or took longer, that I wouldn't be stressed or rushing. Well they never showed. I called about 15min after my scheduled appointment time, then 30min, then an hour, and then I gave up calling them. There was no way to leave a voice mail and no website with another form of contact. The following week I tried to call to see if anyone could tell me what happened with my appointment, and to my surprise some one answered, and told me that "some one fell off of scaffolding" so they shut the whole business down for a week. He then asked me questions as if I were a completely new customer, and wanted to send someone out for a quote before they do the work. I told him we already went through this and you gave the quote to GRU, I guess he remembered and then said he could be out the following Monday morning at 8:30am. I asked if he needed my name or address and he said no, we got it. But based on how he just was trying to give me a quote and ask me questions about my home, I didn't believe he ACTUALLY knew who I was and where I was, so i told him anyway. Name, order number, address, and phone number. I also asked that he please call me when they are heading out, and he said "oh they'll be there". I was skeptical, but counted on them to show. Well, day of my SECOND appointment, 15min into my appointment time and still no show, I gave them a little bit more grace and called maybe 25-30min after my scheduled appointment time. No answer. Surprise surprise. I was able to leave a voice mail this time, and ask that they please call me back if they plan on coming or if they DONT plan on coming. I waited another ten minutes and called again. This time I was FORWARDED to voicemail, and I didn't leave a second one. Then I get a VAGUE text from them " We are no longer doing GRU work at this time please call GRU" wow. I would've LOVED to have known that before I scheduled my day around this ALL OVER AGAIN!! I texted back asking why they couldn't communicate that with me sooner than AFTER I called them? Get this: " We all have the virus and It's hard to talk. GRU was supposed to contact you" Ok, wait, so now you're sick? Ok, but, I thought it was that you're not taking GRU, but it's sick too? Oook? Obviously I feel bad that (if it's all true) the injury from someone " falling off of scaffolding" and the ENTIRE crew coming down with (I can only assume is cov19) a sickness, and don't want to negate any sympathy or grace they may need in their struggles, but why wasn't I contacted or communicated with during ANY of it? Why was I the one to ask where are you? Why was I the one that had to call and check in? Warning: don't expect them to work for you. Don't expect good customer service. Don't expect ANY phone calls from them. Don't expect them to show up. Don't expect anything from them. Then yay! I totally recommend them, if you can go in with absolutely ZERO expectations of them doing any work for you read more

I reached out to Mr. Dwayne about a month ago to get a quote for attic insulation. He came out to provide a quote. He seemed to be a nice, honest guy. We reached out to him to schedule an appointment to have the insulation installed. The day before the appointment, we were expecting a phone call to confirm the appointment, but we did not receive one. We then assumed that he would reach out the morning of the install, but still not contact from him. We contacted him a few minutes after the scheduled appointment time and left a message, but have not heard back. We understand that things happen, but if that's the case, the customer should be contacted and made aware of it. Although I cannot speak about his work, his lack of communication and honesty does not allow me to recommend this company to anyone. It's unfortunate that this company is not built on integrity nor customer service. read more

We were having problems cooling our older house due to outdated and insufficient insulation. I called Insulation ASAP and the owner was at my house the same day to provide an estimate to bring the attic and a few walls up to current standards. The price was extremely fair for the job and the labor (especially in a very cramped and hot attic/crawl space such as we have). Dwayne (the owner) and his crew showed up on time and began work immediately. The whole process was quick and painless and was done to my satisfaction. I pointed out several areas of concern and Dwayne and his crew addressed each one of them. He also assured me that if any issues did come up for any reason he would be back to address them himself. The best part is now I can actually keep my house at a reasonable temperature during the day without my AC running from 11 am to 8 pm! These guys are top notch and I wouldn't hesitate to recommend them to anyone. They will be our first call for any future insulation needs. read more