Excellent experience with this company. Good pricing, high value, and quick to respond to an…read moreappointment request. I appreciate that they also have a yearly maintenance program that is also a good price. I hired them for my rental house, once my tenants let me know the AC wasn't cooling, and they got me in pretty quickly. The tech was ver my knowledgeable and respectable. All in all, a good experience.

This company will sell you a yearly maintenance plan, and then when you schedule a yearly…read moremaintenance visit, weeks in advance, they will then ( literally every time) cancel your appointment sometimes just hours before. DO NOT AGREE TO A SERVICE PLAN, THEY WILL TAKE YOUR MONEY and then will attempt to not fulfill their obligation.

Great experience with this company. They performed furnace maintenance and flushed our water…read moreheater. The technician was professional, explained everything clearly, and made sure everything was running perfectly before leaving. We also got an unbeatable deal. Highly recommend for reliable HVAC service!

Buyer Beware: Great Technicians, Broken Management…read more I never intended to write a negative review, but after everything that has happened, other homeowners deserve to hear this experience before making a five-figure investment. Fourteen months ago, I hired Complete Comfort Heating and Air, LLC to install a new Bryant HVAC system at a cost of $14,970. Ironically, my original reason for calling was to install a separate mini-split system in my basement apartment. My existing furnace and air conditioner were still fully functional. The sales representative persuaded me to replace my entire HVAC system instead, explaining that the cost would be about the same and warning that my older system could soon require replacement anyway. That recommendation ultimately became my decision. I accept that. What I did not expect was to face a failed compressor only 14 months later and receive an estimate of $3,300 for repairs after parts, labor, and membership costs. Mechanical failures can happen. My biggest disappointment is not that the equipment failed. It is how Complete Comfort handled everything after the failure. Since my system failed following the March 2026 storms, I have experienced: * Multiple technician appointments being rescheduled. * My 86-year-old mother is recovering from surgery in a home without air conditioning. * Out-of-town guests staying in a house with excessive heat and humidity because opening the windows was not a practical option during June and July. * A dehumidifier burning out after running continuously to compensate for the lack of air conditioning. * My homeowner's insurance claim is being closed because Complete Comfort failed to provide a clear, detailed repair estimate after I repeatedly requested one for more than two weeks. That last point was the most frustrating. The technicians had already documented burned wires, failed capacitors, photographs, videos, and diagnostic testing. Yet obtaining a comprehensive estimate with enough detail for my insurance company became an unnecessary battle. A simple, well-written report from management could have prevented my insurance claim from being closed before the necessary information was submitted. I also want to recognize what Complete Comfort got right. Every technician who came to my home was professional, respectful, transparent, and willing to explain what they found. The customer service representatives in the call center were consistently courteous and responsive. They did everything they could within the limits of their authority. The problem was not the people working in the field or answering the phones. The problem was management. Throughout this process, I never received the level of personal communication or ownership I expected after making a $15,000 investment. Decisions stalled. Requests lingered. Opportunities to resolve problems quickly were missed. At no point did it feel like anyone in upper management took ownership of my situation. A company is measured most by how it responds when things go wrong. In my experience, Complete Comfort's internal communication between management, technicians, and customer service needs significant improvement. Customers should not have to chase documentation, repeatedly explain the same situation, or watch an insurance claim fail because management could not provide timely, complete information. My advice to anyone considering a major HVAC purchase is simple: do your homework, ask hard questions about warranty coverage, claim support, and post-installation service, and understand exactly what will happen if your system experiences a major failure shortly after installation. I truly wish this review were unnecessary. It did not have to end this way. Better communication, stronger management involvement, and timely documentation could have turned an incredibly frustrating experience into one that built trust instead of destroying it.

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

These guys will rip you off. They installed a 2ton unit for my 2100 Sqft house. 2ton is for 1200 or…read moreless. Ive tried to tell them and they told me they would only replace it if I paid them 3000 more dollars after I already paid them 13000. they have since ghosted me because I refused to pay them more money.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

This review is for Williams Comfort Air Mr Plumber. What was to be an ordinary service maintenance…read morecall on a water heater installed last year became an extraordinary pleasant experience. Our Mr Plumber technician, JEFF was easily the best interaction in 50 years with a plumber. Jeff is not only extremely talented in his trade; he exemplifies the best in the top of customer service. Within an hour duration of the service call he had become family. JEFF IS CERTAINLY AN ASSET OF WILLLIAMS COMFORT MR PLUMBER. Two days after our experience, we saw Jeff highlighted on a commercial recognizing his out of the ordinary care for a customer in distress. I can truly attest that the guy you see hugging the elderly customer exemplifies Jeff's treatment of his customers. He is a blessing.

We were very pleased with our service today, as always. He was prompt (early in fact). He worked…read morein a timely fashion, was courteous, and completed all work, and answered our questions clearly.

Installed unit incorrectly. Wrong wiring and didn't connect one element in heat kit. Fire hazard…read more You can't reach them. No voicemail option. They suck

On 5/20 I paid $3138 to Comfort Heating & Cooling for the installation of a new AC with a workman's…read morewarranty and quality guarantee. I specifically asked the installing technician to test everything before I made the payment and was assured that it was in working order. As a result or their improper installation, the flooring has water damage and needs to be replaced in addition to mold treatment. Comfort Heating & Cooling would not return my calls but did email me indicating that they refuse to honor their own workman's guarantee.

Routine inspection of my furnace found a capacitor that was starting to show signs of going out of…read morespec. Was told the part was under warranty, but the part would be $280 to install. The technician had the part already in his hand, and it is a plug and play part, which may at most cost $5. This is horrible business practice, and I will no longer be doing business with Plumbing Heating Paramedics. This company promotes pulling a fast one on their customers, as Wayne the tech mentioned to me he knows the part is very inexpensive, yet still chooses to work for this company, and then was attempting to force his religeon on me by saying I would be finding Jesus some day. BEWARE of this company who trains their employees to follow this poor business practice.

Because I had purchased a furnace from Plumbing and Heating Paramedics and received excellent…read moreservice and a fair price, they were first on my list when I found an outdoor water faucet frozen after the winter's cold weather. A technician came out and inspected it. He said he needed to turn water off to the whole house but probably would run into a problem with the shut off valve, and recommended that be replaced also. The total bill was going to be almost $1000. I wanted to think about it so paid him $85 for a service call and told him I would get back to him in a few days. In the meantime I spoke with a friend who has some plumbing knowledge and he told me how to make the repair. I didn't need to shut off the water at all. It cost me less than $6 and took about 5 minutes. I definitely feel I this technician was trying to swindle me. I called the owner and asked to speak with him to give him a chance to rectify the situation, but after leaving a message because he wasn't available never got a return call. I would avoid these people because now I sincerely questioned their honesty and/or competency.

I had a agitator that broke off on my washing machine I have choice home warranty the gentleman…read morecame looked at my washer ordered the parts got approval from the warranty company to fix it and I was up and running in a few short days he was very professional did a wonderful job cleaned up after himself I am very happy and satisfied with his work

Good help! very nice people did a great job! I would highly recommend this man! I would call them…read moretoday if I needed help

The plumber was assigned to resolve faucet leaking issue through Cinch warranty, arrived at the day…read morethat was scheduled without providing details regarding time which caused some inconvinience, replaced the faucet that began leaking again in 2 weeks. On my message came to check saying that I could tigten it on myself. The issue was fixed for the next 10 days, in 10 days leaking returned back. When I messaged providing details on the issue the plumber replied next day that I should tighten it on my own. I asked to fix it but didn't get any answers. I requested back service through Cinch, so he scheduled the service for the next day but didn't come. Comon, I payed to get the work done, no to tighten it on my own every 2 weeks.

Jason is amazing! We just bought our house and immediately had both upstairs showers leaking into…read moreour kitchen. He got it fixed quickly and communicated everything to us and was extremely professional and respectful while working in our home!