After moving to Dallas and going through a few awful healthcare experiences, Dr. Kwan has been a…read morelight in my life. I've actually only had one appointment so far, but the communication, attention to detail, empathy, everything you want from a Doctor, Dr. Kwan has. The most surprising thing was Dr. Kwan has a conversation with you. He doesn't tell you what you need to do to get better, he gives you options and talks you through any questions you might have to come to the best solution for you. He works with you, not for you. Overall best healthcare experience ever.

Dr. Howsen Kwan is by far the most detail oriented, kind, and thorough doctor I have ever had the…read morepleasure of visiting. As a "concierge doctor", for a small monthly fee, patients have 24/7 access to Dr. Kwan for any medical emergencies. This single fact is a great indicator that you have a doctor who is in his profession because he loves what he does and genuinely cares for his patients!

I had a very concerning experience here. I was told I had pneumonia without any tests, which caused…read moremy condition to worsen and forced me to go to the emergency room, resulting in a large bill I was trying to avoid. Even the ER staff were shocked that the urgent care diagnosed me without x-rays or bloodwork. I submitted feedback and also sent them an email explaining what happened, but I have not received a response and have instead been ignored. It's really disappointing to see that this is how they handle things. I would not recommend this urgent care.

Knew I had a sinus infection. I don't live here - I am on a business trip and really needed to get…read morehelp. Logged on early in the morning to "register"/get in line and I was #5. The staff was amazing and helpful. They got me in and out efficiently and were really helpful. I would definitely use them again if I needed an urgent care.

I scheduled an appointment at a different nearby location and mistakenly showed up at this one…read more They were very gracious in getting me on their schedule and seen by a doctor within minutes. I went there because I had horrible pain in my right ring finger. After explaining the situation, the doctor quickly diagnosed me with a wasp sting and prescribed steroids and some OTC meds. I was on the mend very quickly. I would visit this location again if needed as the service was quick and everyone was friendly.

Quick service and great team. Very helpful and common sense practices. I really appreciate their…read morecare and team.

Lots of availability even last minute! The provider Katie and the nurse Jada were splendid! Katie…read morewas especially kind, personable, fun, and extremely thorough, explaining everything well. 1000% would come back if I'm ever in Dallas again, wish I had care like this in Hawaii :)

I like coming here for fast, convenient care for flu, covid, sinus infections, etc. When I'm not…read morefeeling well, it's nearby my house, rarely crowded and always super clean. Make your appointment online. I'm generally happy and refreshed by how I'm treated by the nurse practitioners here who are professional, good at their jobs, and with good bedside manner. I always feel like I get what I need. I do use my insurance and haven't tried self-pay. Thank you Texas Health Breeze.

I visited this urgent care and unfortunately had a pretty frustrating experience. I ended up…read morewaiting about three hours, and a lot of that was because I was apparently left out of the line. The staff member, I believe her name was Boquisha, told me that she thought I had left, even though I hadn't moved. And after I was supposedly put back in line to be next, several other people kept getting called ahead of me. Overall, it was a pretty disappointing experience and I hope they can improve their patient management in the future.

My experience was a joke. Receptionist reviewed my paper work and checked me in. The whole time I…read morehave staff rolling their eyes because they were about to close and didn't want to take another patient. After being checked in I got called to the front to say they could not complete my service and I'd have to come back. Overall the staff was not welcoming and just lazy. Do not come to this location if you are expecting quality patient care.

My previous experiences at this hospital and most hospitals in the metroplex have been up and down…read more My last visit on 7/10/2026 was great. MORGAN took excellent care of me. She referred to me as "friend" and she made me feel like she was super concerned about my well being. I limped in to the emergency room cramping and vomiting. Upon my arrival, there was a young lady there being very rude to the intake staff, I believe her name was Jimysha or something close to that. The charge nurse, I don't remember her name, she was a tall white lady. She handled the rude young lady so professionally. I wish I knew her name so I could shout her out as well. But my goodness, it felt so good to be treated well by everyone that I interacted with at Medical City. I truly would like to do something nice for those who had a hand in helping me recover. I left the hospital with a smile. Thanks again, Morgan! You're awesome!!

Contrast for CT was power injected into the soft tissue of my son's contracted arm, not in the…read morevein. He had to be taken to Parkland burn unit in Dallas. The pain he endured and continues to endure is totally due to the lack of care he received in medical city las Colinas ER. There was no documentation of this event, along with no communication with me by any of his "healthcare providers". Psalm 101:7

TOTAL BILLING NIGHTMARE. When this facility was previously "Legacy ER", they were a regular…read moreextension of our family healthcare services; over the last 15 years our family has seen them for broken bones, a TIA and a heart attack, among other non-emergency care needs. The emergency care, medical staff and doctors are OUTSTANDING!!! Which is what makes this review so difficult to write. However, since they were taken over by Methodist Health their billing practices are deceitful and outrageous. I confirmed before seeing a nurse for a sinus infection that it would be treated as an "Urgent Care" visit since it was 4pm on a weekday, but I believe they billed my insurance as an "Emergency Visit", which is now going towards my deductible and they want me to pay $303 in addition to the $25 co-pay I paid at the time of my visit. I called Methodist's billing dept (3 times) and they told me to "not pay the bill" and they would re-bill it and blamed my insurance provider for not understanding their billing codes, but they keep sending me bills. After contacting my insurance provider they said I was being billed for 3 injections (I only received 1 - a steroid shot for $700!!!, so don't do that if given a option) and it is completely unclear if this was submitted as an urgent care visit or an emergency visit or exactly what the clinic claims my treatment was other than a series of injection billing codes.

I've been to this clinic three and two separate occasions I was misdiagnosed. Either telling me it…read morewas a small virus or an anxiety attack, afterwards I actually had to go to an ER where they could properly treat me. I really don't understand because most of my coworkers and family members rave about the care of this place, but i've gotten in debt twice after their misdiagnosis and needing to go to the ER instead.

One of the best medical facilities I have ever used. The staff were amazing. Dr. Castaneda, Nurses…read moreBrianna and Elizabeth and Tech Robert treated me with such respect and compassion.

Very nice and helpful staff. Minimal wait time on a cold November night. They took care of my…read morelittle 9yo well when he had unexpected wheezing during a family trip. They even changed a prescription for me the next day when the pharmacy was out of stock of the original medication. Dr Khan was gentle and caring with my son. So grateful to find this ED

Do not visit this place unless you want somewhere that is so poorly ran. Absolute joke of a nurse…read morepractitioner who was of no help whatsoever. Would've been better off to go to ER despite the issue being minor enough for an urgent care.

Given everything going on right now. People need to have a little more empathy and patience for…read morewhat medical professionals are going through. They are doing their best, working long hours, seeing hundreds of patients all while trying to squeeze us in at the same time. I called multiple urgent care type facilities to get an on going ear infection looked at again and medexpress was the only place that could get me seen within a 1-2 hour window. The process was easy and they got me seen within an hour or so. I saw the nurse practitioner Jennifer and she was extremely friendly and really listened to my concerns about what was going on. Thankful, for the staff at medexpress Irving.