I was very pleased with my experience with Dr. Gadenne. She is a wonderful person and excellent…read moredoctor. So often seeing a specialist lacks the personal connection, but not the case here. Dr. Gadenne was very thorough and although her practice is a busy one she treats her patients with total focus without rushing you through. Highly recommend!

Dr. Gadenne is fabulous. She spends plenty of time with each patient, will answer any and every…read morequestion and is receptive to reviewing all the options. Dr. Gadenne is quite flexible, too; when she has explained her recommendations she allows you to choose. I greatly appreciate having a doctor who is educated, informative and truly works with a patient in a way that is collaborative and respectful. Beyond resources and bedside manner her treatments have always healed me. Follow-up care is also very attentive and office hours are convenient. Five stars.

I had an initial appointment scheduled today at 1:00 PM after waiting over two months. In December,…read moreI confirmed with the office that my referral had been received. However, upon check-in today, I was told they did not have it and was asked to sign a waiver stating I would be financially responsible if the referral was not obtained -- despite being previously told it had already been received. I calmly expressed concern about signing a financial waiver for something I had confirmed months ago. I made it clear I was not trying to be difficult, but I was understandably hesitant to assume liability for what appeared to be an internal administrative issue. I was told my options were to sign the waiver or reschedule once the referral was received. I chose to reschedule. What followed was deeply disturbing. The receptionist, Cynthia, followed me out of the office and began verbally confronting me in the hallway. She raised her voice, accused me of "being a hard time wherever you go," demanded to know why I didn't believe her, and continued escalating despite my attempts to de-escalate. When I mentioned that I also work in healthcare and understood administrative challenges, she told me I should "go get a new job." Her yelling drew other staff members, including physicians and medical assistants, into the hallway. One staff member, Jennifer, handled the situation professionally and attempted to help de-escalate, which I greatly appreciated. Despite being asked by colleagues to step away, Cynthia re-engaged with me multiple additional times, continuing to raise her voice and approach me in a confrontational manner. At one point, Cynthia again left the waiting room to approach me and say she would call the police on me while having a conversation with Jennifer. That statement alone was alarming and inappropriate. Threatening to break client confidentiality out of anger is not something to take lightly. I felt unsafe and personally threatened in what should have been a professional medical environment. No patient should experience repeated verbal confrontation, public escalation, and intimidation for asking reasonable questions about billing responsibility. After leaving, I waited to hear from the office manager and later called because I was deeply concerned -- both about the conduct I experienced and about someone who demonstrated that level of escalation having access to my personal medical information. This was not simply a scheduling issue. It was a serious breakdown in professionalism, patient safety, and basic conduct. I sincerely hope leadership addresses this matter appropriately so no other patient has to experience what I did.

Been a patient for 15 years and live 1 hour drive to see dermatologist... arrived 5 minutes late do…read moreto rte6 traffic and the rude office and dr Gaden canceled my spouse's appointment... what a rude end to a long relationship with this practice... never ever will be back ...

Amazing practice. They take really good care of their patients. Unfortunately, I can't go to him…read moreanymore because I moved to Florida, but when I was under his care, he was the first doctor that told me you can't tell the difference between psoriasis and anything else without a biopsy. Which he did and confirmed my diagnosis. He's a true physician.

This doctor was recommended to me by my primary care physician specifically because he thought I…read morecould get in to see the doctor. Despite the name and website claims, I waited weeks to get in. And guess what, I saw a PA. Asked to see the doctor, but was told I could rebook but it would be months waiting. I found the PA to be uninformed and unable to answer some pretty basic questions. I left feeling like a commodity and uncared for. I chalked it up to experience, paid my copay and went home. That was January. Last night I got an additional bill from them. "A new patient charge." Of course not covered by my insurance and not disclosed to me prior or during my visit.

I cannot leave a review because these people refused to even consider seeing my wife and I because…read morewe have out of state insurance that does not pay for testing at this practice's preferred lab. Having been told by my physician that I need urgent testing for a suspicious mole- Dr. Sestre is the only network provider on the South Shore for follow up... My wife has a history of basal cell carcinoma and may be having a flare-up and yet still..."wait until August" The first available appointment, I was told, is in August although my physician tells me it needs to be done in a matter of weeks. And then- the doctor will not send my sample, if needed, to a lab less than 2 miles down the road. There's no compassion and no flexibility and this makes no sense whatsoever! What kind of people are these???

I have been a patient for 20 years. By the grace of God I haven't had an issue in over 2 years. I…read morecalled with an emergency that needed an immediate cortisone injection. I was told I was considered a new patient because I haven't been there in a year I was told he could see me in January!! WHAT???? The girl was a robot!! No feeling, no caring, zilch!! I asked to speak to the Doctor personally. She wouldn't even allow me to leave a message. I remember countless talks with this doctor about how he went to medical school to help people with skin problems. I was truly truly disappointed by this. I would like to think he would be as well. Although she stated this was his policy ( I really hope not) I would think twice about selecting this practice.

Dr. Eisen is THE MAN! He has removed many basal cell carcinoma spots on mainly my face, but also my…read morearms, stomach and chest, and after he finishes stitching me up and I'm healed, I look like a million bucks! Five 's ALL. DAY. LONG

Clinical/technical skills and bedside manner (personality) are two separate characteristics. Many…read moredocs have one or the other. Less common is a doctor who excels in both. Dr. Richard Eisen is a smart, highly trained and highly competent physician who is also a pleasure to deal with. Medical care does not get better than this.