I called Integrity Garage Door Repair, on Decembers 18, 2024, to come out and quote me for a garage door repair. The repairman was Tony, and he also brought a trainee with him. After assessing what needed to be done, they stated I needed new springs on the garage door. I was charged $746. Unbeknownst to me, this would create a problem down the line. On today, April 28, 2026, I had to contact another company for the same issue that I had previously with the garage door. This company after assessing the door stated the springs that were installed were not the proper size. The technician explained that the weight of my door was too much for the springs that were installed. There's nothing wrong with the springs just that they were too small. I reached out to Integrity to inform them of what was just discovered. I spoke with James who answered the call. Explain to him what was going on and he's expressed that because the warranty was up, he would have to charge me in order to have someone come out. To that I advised him, it was not my fault that they installed the wrong size of the springs. I would not have known what I needed when I contacted them for the repair. He then advised he would contact his boss to find out what can be done. All of this occurred at 9 o'clock this morning, and I have yet to hear anything from anyone. This is a poor representation of a company that is supposed to have so many years of experience in doing these repairs. Not only that, their repairman, Tony, was training an individual on that particular day. The young man that he was training did not speak English or very limited English, to which he asked me if it were OK if he spoke to him in their language. To which I had no problem with that. All I wanted them to do today is either reimburse me at least a portion of the money that I paid and come and get their springs. This should have never occurred and they need to make it right until something is done, this review will remain. Integrity is only in their name because they do not have any. read more