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    Integrity Pest Management

    5.0 (1 review)
    Closed Closed
    Updated 3 weeks ago

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    1 month ago

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    Brian S.

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    Aptive Pest Control - Outdoor pest treatment for trees and landscaping

    Aptive Pest Control

    (6 reviews)

    I had them come out and service my arborvitae's for wasps/hornets and to spray the entire exterior…read moreof my house. The service price was a bit higher than I expected but my kids and pets were being swarmed so I needed something ASAP. At that point money is of no value when it's family. Their quality of work was very good and thorough. I will keep them in mind but will bid out to other contractors as well.

    I called once to see what services they offered when I found a mouse in my house. They wanted me to…read moresign up for an expensive monthly plan of setting out bait traps, but the quote did not include any exclusion work to figure out how the mice were getting into my house in the first place. Since this would not actually solve my issue and would amount to me paying Aptive money for perpetuating the problem, I never followed up on the quote. Then four months later, out of nowhere, I start getting notices that I have an appointment scheduled with them - an appointment I absolutely never scheduled. Very sketchy. So I called and I said (1) I would like the appointment canceled and (2) I would like my account closed and my information removed from their system. The guy canceled my appointment and said I needed to speak to a supervisor about the rest. I wait like 10 minutes and get connected to the supervisor. I explain the situation and he actually says to me, "What did we do to you? Why are you being so aggressive?" Keep in mind, I never raised my voice. I simply stated I wanted my account closed. I'm a woman, so maybe he felt like he could talk down to me. Then, here's the kicker, he says "You signed a contract with us." I tell him I absolutely never signed a contract, I got a quote once, and if he wants to claim I signed a contract, then I can start getting lawyers involved. Then he quickly backtracks and says I was registered to receive "complimentary service" rather than paid service. I tell him I didn't want any service, I never signed up for anything and I want my account closed. He says I'm all set, but as far as I can tell never removed my personal information as I requested. I assume this is illegal and I have the right to remove my account, so I'll be looking into it. Avoid Aptive at all costs. The places that would do exclusion work to address the core issue are Ehrlich and Critter Control. But I did my own exclusion work and haven't seen a mouse since.

    Integrity Pest Management - pest_control - Updated June 2026

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