Literally IMPOSSIBLE TO GET ANYONE ON PHONE! Rude non helpful staff. Appears they couldn't care…read moreless about customer service. Saw one certain female employee literally berate a customer for not hearing her name called allegedly

I waited for hours at this Quest in McKinney, only for them to completely mess up my orders and…read morethen blame me for their mistake. An poorly trained staffer entered my information / started my order but was unqualified to finish it. Then, they couldn't resume it for whatever reason. The staff was rude, dismissive, and yelled at me saying they were "trying to help," but they absolutely were not. It was an incompetent and frustrating experience from start to finish. Save yourself the trouble -- try Labcorp downstairs 212 or at least a different Quest location.

Horrible experience at this location. The staff needs training in all aspects…read more Quality poor, care non-existent. Scheduling error and waited an hour because they lost my paperwork. Care was poor. And that was wellness minimal stuff!

BIANCA is literally the worst medical care worker I have ever came across she is racist and…read moreunwelcoming and rude. I heard her many times talking behind the door about customers and saying racial remarks and insults . She is not kind and rude and makes fun of patients- very unprofessional.

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

This place is completely incompetent. I have come here for years because it is where my primary…read morecare physician sends lab orders but I have finally had enough and will be requesting he send my lab orders elsewhere. They have run incomplete labs (while fasting), required me to return (fasting again), only to tell me they could not run labs after waiting over an hour after check in. They have no respect for others' time or well being. I have seen empty lab vials dropped on the floor and reused. Wait times are absolutely insane every time. The staff admin are disorganized and communication is lacking. Avoid this place at all costs, there is a quest nearby. If I could give zero stars I would.

I'm participating in the Texas Coronavirus Antibody Response Survey that helps measure things like…read morehow many people in our area already have COVID-19 antibodies, and how long those antibodies last. This will be a year long program and it was important to me to find a lab close by. Clinical Pathology uses the Sonic Scheduling app to verify and confirm your appointments. It's easy to cancel and reschedule if you need to. Everything was done by text so when I arrived all I needed to do is say, HI! They knew exactly who I was and why I was there -- no worries. This was a lovely friendly group of ladies! The appointments are spaced out enough that the lobby was empty when I arrived and only two people when I left. Everything was clean and organized. My phlebotomist got me on the first try and I'm known to have invisible and tricky veins, lol. I look forward to finishing this process with Clinical Pathology Labs.

Have been seeing Rick for many years and honestly didn't think I could love him and Patti anymore…read morethan we already do. The love, care and special attention they give to their patients is just so very very special. Rick listens to you and goes out of his way to help you no matter how busy he is or how big your need is. Patti also goes above and beyond.... You can feel her smile even on the telephone. When I needed help with my mother in law during her last years with us it was Rick & Patti who became the "Calvary". I just cannot put into words how much they mean to our family. Finding "North Texas Family Health" will be the best choice you've ever made. A++++++

Rick is awesome, very informative and does not make you feel like he's too busy to address any…read moreissues you may have. He's full of knowledge that he's willing to speak out in lay person't terms.

So many people only take the time to write a bad review...This was one of the easiest processes to…read moreget my blood drawn I've ever experienced so far, so I've got to leave my thoughts about it. I had originally came in on a Tuesday and the small lobby was completely packed! So, I came back in the morning, and it was a complete opposite scene. The technician, Nae was very nice and respectful. She made the process quick and as painless as possible. The self check in kiosk is pretty self explanatory as well. I just can't bring myself to rate 5 stars because the facility feels a little outdated, a bit messy, and I couldn't help but cringe as I opened up the urine drop off and it was FILLED with other client's pee cups. Also, there is no signage outside of the building so I drove around the parking lot until I finally realized that it was INSIDE Tom Thumb next to the pharmacy. Overall, I have to admit I would probably return here again to get blood work done because Nae was so good at her job. I am such a big baby when it comes to needles and she made me feel comfortable.

I am not a fan of diagnostic labs inside grocery stores and generally won't go there or shop at a…read moregrocery store with a lab. But, this was the only time I could get a fasting appointment for about 2 weeks in my area. The technician was great and I did like the electronics and check-in process. My first issue was the obvious wet marks on the lab chair where I needed to sit. The technician said that's where she just wiped it down. I still didn't want that on my clothing and it was clear that it was incomplete. Just a cursory swipe with a wet wipe in my opinion. Next, the bathroom where I left a sample is also where we store janitorial supplies, including a mop. There was a sign on a wall that said "eye wash station". And I had to pick up industrial-sized containers to read which one of them was hand soap in order to wash my hands. Finally, there were other people's samples inside the little door where I was directed to leave mine. So it's clearly not being attended well. When I left, I realized I never saw my tech change gloves. I believe she did, but she walked me down a hall, touching door knobs, etc, including the bathroom. All In all, just ick.

We just moved to the area and needed blood work for our visit back in DFW, so chose Labcorp at WNJ…read moreHospital. It was great. The two ladies were extremely nice and professional, not to mention friendly, which is exactly what I expected in Sherman. My husband was in and out quickly, but my veins wouldn't cooperate, so mine took a little longer. The tech was super nice and careful and didn't jab or dig just went to a different vein. I've had blood drawn many times and she was super careful and tried to keep the pain to a minimum. I will certainly use them in the future and would not hesitate to recommend them. There was an elderly couple there that did not have their paperwork with them. They were treated nicely and advised to contact their doctor for faxing over the paperwork. 5 Stars may not be enough!

I know most people have trouble with this clinic but honestly if you are a prepared and respectful…read morepatient they will work with you. I got excellent advice when I wasn't able to pay a large amount for my lab work and still ended up getting most of those labs done for less than what it was supposed to cost in the first place. please be aware of their time and multitasks that they go through day by day.

Passed out after my blood got drawn and they gave me a juice box. I'd go back just for the juice…read morebox treatment Went for blood work and there was no wait, they were ready at the time of the appointment. Everyone was super friendly. Not sure if passing out is a requirement for the juice box but I'm sure if you ask they'd give you one (very friendly staff)

I love the concept but I showed up for my bloodwork that I booked online with this location & was…read moretold upon arrival that the biomarker testing I ordered was not available there? No one had reached out to me beforehand. They were not knowledgeable of the testing when trying to book at the counter. I didn't receive an email or printed receipt of the bloodwork they did. I logged into the portal & no receipt or blood work pending there either. SAVE your money & skip this place. I much prefer LabCorp or Quest.

Bre took amazing care of me! I was in and out. Booked online and checked in on my phone. Didn't…read morehave to touch anything anyone sick maybe had.

Nobody was at the front desk to greet or say goodbye. Appointment was made for 12:20 and didn't get…read moreseen till 30 minutes after. If you're not going to be seen at the appointment time then don't take so many appointment times that are all at the same time. Very small waiting room, many people had to stand while waiting. Check in system was having glitches and not very convenient. Lady with the curly hair was very rude towards the customers .