Young man with the curly hair was exceptional! I barely had to lift a finger. He showed me and…read morecarried my dog food and treats to the counter, and it was also willing to take them out to my vehicle for me. Exceptional service, and knowledge.!My new home store.

Really knowledgeable staff, friendly too. I have a very…read morespecific raw food diet for my dog and I'm so happy they carry it here.

We went to this location 4 times while staying in the area…read more The staff was very friendly and helpful and we were able to find everything that we needed!

I bought a harness it was a necessity anf my dog is thrilled he loves his beach visits nowread more

Friendly staff. Holly, the groomer very professional dealing with my German Shepherd. Her grooming…read moreis really great. My dog likes her and prices are fair. I definitely use them all the time.

Holly was great to Milo and Tucker and they look awesome. She took the time to explain things she…read moredid and found after she groomed them. Great experience and cost!

Amazing customer service and the coolest cat toys! Brought home bones that my dog begged for and…read morejust really enjoyed exploring the store.

It's small, and a bit cluttered looking. It has potential to be a amazing shop. I believe it would…read morebenefit if it was reorganized. Could also use more cat toys and other items.

Pet Etc goes beyond its role as a pet store to become a community center for pet lovers in west…read moresalem. Excellent grooming services, a diverse selection of toys and treats, and very well behaved store animals are only the start. Pet Etc regularly hosts displays for local animal advocacy groups, promotes pet friendly events, and even hosts a mall santa for pets in the holiday season. The employees are delightful and do a lovely job making your pet feel like a rockstar. I can't even leave my house without Rufus trying to convince me we need more snacks from Pet Etc. The product markups are significant, so be price aware as you shop, but I feel the additional value this shop provides the community justifies paying 40 to 60% more for a toy or a bag of treats.

The folks here are wonderful! I was greeted when I walked in,and was promptly asked if I needed…read morehelp finding anything. They got me set up with new food for my dog, and even some new toys and treats. The saleswoman also set me up on their frequent buyer program and had instore coupons that saved me extra money! Will be my new go to pet store from now on! Thank you!

Knowledgeable staff, they've worked with me for almost a year to help us find the best dog food for…read moreour girl nova. Food and skin sensitivity has been a huge challenge, we tried multiple different brands of food, until we found the right one.

Thank you for your amazing customer service and great products. We have no complaints.read more

Coolest little pet store I've seen. Fantastic selection of treats, toys, and accessories for your…read morefurry friend. I had to come write a review because the woman working today during corgi beach day displayed excellent customer service and went above and beyond to make us feel welcomed. Highly recommend supporting this store.

Great store with a fun selection of food and toys for dogs and cats! Employee was so friendly and…read morehelpful. Will go back again when I am in town.

I bought the wrong dog food, they are so awesome here. I opened it up but they exchanged it with…read moresmiles on their face. Awesome staff, if you haven't been here you must check it out. My mom when she was in high school back in the early 40's worked there as a book keeper.

Everytime I shop at Old Mill, it's like stepping back into time. Old fashioned, great service, the…read moreway things used to be. The staff know everything about the products they sell. They are there to help me get what I need, to accomplish the task at hand. On top of that, they are super friendly. I can tell that they put allot of research and thought into products, that they add to they choose to stock. It's my favorite store.