Avoid this store. The buying experience was great, and I…read morecommitted to a custom-designed sectional and a dining set with eight chairs. I was informed that, because the furniture was custom-built and imported from Europe, there would be a long lead time of about four months, which I accepted. However, delivery now does not seem likely anytime soon. I asked the store to confirm ETA in July 2026, but they have refused or failed to act with any urgency. At this point, I intend to cancel the order, and I would not recommend this store to others. I did not expect this level of service from a retailer located in a high-end mall like Tysons Galleria and charging thousands of dollars.

I ordered a mirror that had an expected delivery date of three months. It's been one YEAR and I…read moredon't have the mirror yet. No one from the store (Tysons Galleria) provides any updates on the status. Employees seem frustrated when inquiries are made. The only response I have received is that it is coming from Denmark. The store manager said he would keep me updated I haven't heard from him. Do not purchase from this store.....

We came in on a Sunday about an hour before closing. There was a wait to be seen by a sales advisor…read morebut they offered us water and checked in on as we browsed the gallery. Eventually we were paired with Quinn who helped us order the chandelier we came in for. Quinn was super knowledgeable and asked all the right questions, exactly the reason why I came into the shop vs. ordering from home. She went over height requirements and measurements and made sure we ordered the right parts. Also, she was very transparent on how their membership works and their return policy. The overall experience was very pleasant and there was no pressure to buy or to add more to the cart. 5/5, will do business with again.

I was surprised at large this Restoration Hardware was -…read more Staff were not readily available, and it was hard to find someone to ask questions or obtain any type of assistance. The layout is kind of funky, as you'd think certain furniture were near or adjacent to each other - selection-wise, there wasn't much variety. There were some staff who were wiping down and vacuuming certain 'rooms' to maintain cleanliness. +unavailability of staff +limited selection of furniture

We have long admired the Arhaus brand. It is one of those names that has always carried a certain…read morelevel of prestige and quality that you just know is the real deal. We have experienced it firsthand and we can say without hesitation that the reputation is completely earned. We visited the Tysons Corner Galleria location on a Sunday, which, as you can imagine, was a busy day and were immediately impressed by the atmosphere and the stunning showroom. But what truly made our experience unforgettable was working with Steven. From the moment we connected with him, he was warm, friendly, and completely focused on us. Despite the store being packed, he made us feel like we were his only customers in the world. There was absolutely zero pressure, zero rushing, and zero of that uncomfortable sales energy that can sometimes make furniture shopping feel stressful. He listened, offered genuinely spot on advice, and helped us thoughtfully build out our family room sectional with confidence and excitement. If you have ever walked by an Arhaus, do not miss the opportunity to truly experience the store. Go in, look around, and most importantly, talk to one of their consultants. You will be so glad you did. We will absolutely be back again and again. And Steven ~ thank you so much. You are truly the best! Highly recommend this store and this incredible team!​​​​​​​​​​​​​​​​

I ordered pillows and the fabric came apart in the first few weeks. I tried to return to the store…read morebut they won't take online orders in store and online will only refund or replace within 30 days!!!! I was busy and didn't get to it in time. This is just not acceptable!

Large space, moderate selection of couches and sectionals, and helpful staff - the place is bright,…read moresomewhat well-organized, and has a steady influx of customers coming in. The staff are readily available to assist, and the place is also attached to CB2 for additional housewares. +helpful staff

I've had an incredibly frustrating experience trying to schedule a free in-home design consultation…read morewith Crate & Barrel. First, I scheduled online, and less than an hour before the appointment, the designer canceled on me. While disappointing, I gave them the benefit of the doubt and rescheduled for the following week. This time, the designer, Lise, reached out to confirm the appointment--only to not show up at all. No call, no explanation, nothing. This level of unprofessionalism is unacceptable, especially from a company that markets itself as providing premium services. I wasted hours rearranging my schedule for absolutely nothing. If this is how Crate & Barrel treats customers during the consultation phase, I can't imagine how much worse it would be once a purchase is involved. Needless to say, I'm reconsidering spending my money here as this store doesn't value my time.

I recently visited the Ethan Allen store in McLean and had the pleasure of working with Nazee…read moreFakharifar, and I cannot recommend her highly enough. From the moment I walked into the showroom, she made the experience seamless, professional, and truly enjoyable. If you are looking for a designer who will truly listen, bring fresh ideas, and guide you with both confidence and care, I wholeheartedly recommend asking for Nazee Fakharifar at Ethan Allen in McLean.

I cannot say enough good things about working with Annette Nielsen. We have used and valued her…read moreexpertise several times over the last few years. She listens to what you want, improves on it and both respects your view and helps you stretch to a better result.

I still do not have all my furniture despite placing the order in May. They were unable to deliver…read moreto my upper deck on the first try because the company will not hoist furniture. I understand the policy, but a design expert was in my home, taking photos. At that point, she should have let me know that I would need to hire another company. The only compensation I received was a free second delivery. Customer service would not even give me a meaningful discount on sectional covers. DO NOT USE CB2 or Crate and Barrel. I truly regret my decision.

These people simply do not want to work. The short heavyset bald manager makes up rules on the spot…read moreabout their "return policy" and then talks nonsense when questioned. Cb2 customer service themselves noted that they knew about him and the lack of service at this particular store. Ah well, there are plenty of choices around.

Quality control lacking. Returned sconces because the clay shade wouldn't even fit onto the main…read morefixture piece. Quickly received a new one and shocker missing grounding screw... Also, incredibly terrible engineering making it next to impossible to get the wiring back through in what felt like a pinhole. Need practical design help for installations.

I ordered a vanity stool last June. Received it damaged in Oct and was told it would come in Dec. I…read morecall in Dec and they forgot to reorder it. Now it's reordered with no fabric so it's wrong! The craziest part is they are telling me it's a custom order so they can't credit me until they hear from the manufacturer. But remember it's now a plain stool with no fabric so it will be returned anyway! Unbelievable ! About 40 hours on the phone and numerous " product specialist" they offer me a $100 discount once it ships! But it's not evenThe right stool! Never again!

Cyndy's Bottom Line: Excellent customer service and interior decorating recommendations…read more *Located on the 3rd floor near Neiman Marcus of the Tysons Galleria. We stopping in just to browse and capture furniture ideas. We were extremely lucky to be in store while Regan the Assistant Manager was working. Regan greeted us and was very accommodating and helpful from start to finish. Regan was extremely knowledgeable with the entire Calligaris collection from designs to materials. She helped us to make the best selection. Regan listened to what we were shopping for and the details of the space. She provided us with amazing interior decorating ideas and recommendations that were helpful. Regan made great suggestions on the collection the would work for us. *Highly recommend the Calligaris collection. *We received excellent customer service Thank you very much Regan!

Very well organized store. They sell everything you need for the home. For example: rugs for the…read morebath, kitchen, and living areas, linens, kitchenware, pots, dishes, small appliances, seasonal items, wall art, and knick-knacks. Prices are somewhat reasonable. Other stores of the similar chain are Marshall's, Sierra, TJ Maxx. Highly recommend!

This is one of the nicer HomeGoods location I've been to. Everything is incredibly organized and…read moreyou can tell the staff put in great effort to keep it clean and tidy. The selection is great (especially for furniture) and the deals are like those you would find at any of their locations!

Super cute boutique style store. I've been to a couple of the locations and I've never been…read moredisappointed. First, The closet is very overpriced like very very overpriced. I want to purchase a dress without looking at the price tag and I ended up spending $260. Yikes. Especially for a dress I wasn't sure I was going to actually wear. Customer service at the Montgomery Westfield mall is really great but I didn't really experience it at the Tysons location. No one greeted me no one asked if I needed help. I literally walked in did a loop around the store and walked out. The clothes are super cute and if you get the right size the material will be nice as well! I find sizing to be inconsistent however. The accessories are also overpriced but super cute. The store is a mix between Francesca's and Charming Charlie. I definitely love this store because it is esthetically pleasing.

This is a chain. But I certainly would not have listed it under "Home & Garden", it is really…read moremostly clothing. Unlike the one near my home, this one was really pushing the religious side. Music playing could have been at a church. I was looking for a particular item, without success, but I still thought there was a nice variety of clothing for a wide age range.