International Van Lines made the moving process so much better. They were prompt, and efficient. They moved me an hour away and everything went smoothly. They moved the boxes to the correct rooms and rearranged furniture. They were polite and courteous. They took all the stress out of moving for me. I highly recommend IVL for anyone looking for a great, reliable, and cost effective moving company! read more

Very friendly and professional! They were able to accommodate booking my move in just a couple day's notice, which I really appreciated. The moving team arrived on time, were very professional, quick, and took great care in protecting the corners of the walls on the staircases to ensure the property was not damaged. Overall I had one of the best moving experiences I have ever had; do not have a single thing to fault. I will definitely use IVL again in the future and would highly recommend! read more

BEST MOVERS EVER! They made the whole process extremely easy for me and overall it was a great experience. Pricing was very reasonable and adjusted based on your items (they do not over charge). They confirmed a week out and a day out; all the employees were very friendly and helpful. Day of move, they called me and said they got done a job early and asked if I would be interested in starting an hour early, ABSOLUTELY. read more

Quote and deposit paid 2 months ago for my impending 900 mile cross states move. Communication replies from the person handing my move are non existent, so with just about 36 hours to go, I don't know if I can trust them to show up. To be continued... read more

If you enjoy having your belongings damaged and receiving your shipment more than 14 days after the promised delivery date, then this is the company for you. To make matters worse, we were hit with an unexpected $200 charge at delivery because they claimed that 10 stairs to our front door counted as two stories instead of one. That fee was never made clear to us beforehand. During our cross-country move, my wife and I were left without our furniture for over two weeks. Throughout that time, our calls and requests for updates went unanswered. We received no apology, no refund, and no discount for the inconvenience. Based on our experience, the company's service fell far short of what was promised. If you're considering hiring them, I strongly encourage you to read reviews carefully and research consumer complaints before making a decision. If you believe you've been treated unfairly, you can also file a complaint with the Florida Attorney General's Consumer Protection Division and the Better Business Bureau. One final concern: the company required payment by cash or Zelle, which made me uncomfortable( do your own research on why a company would only take cash or Zelle.... Cough cough tax fraud and or zero recourse for customers) . I would have expected more flexible and transparent payment options from a company handling an interstate move. International van lines... more like "International house of fraud ". The people who run this company should be ashamed of themselves, absolute crooks. read more

Worst experience for any service, ever. I would leave negative stars if I could. This is a small carrier, they have 14 trucks & 12 trailers per the FMSCA. Other well known interstate movers have 100s. They over promise up front, then just not deliver after pick up, with basically zero communication. I was told it could take 2-21 days, after the First Available Delivery Date (FADD), to deliver our belongings, but typically takes less than 10 days. They are mandated by the FMSCA to take no more than 30 calendar days to deliver your goods. My FADD was May 26th, its now June 27th and I've yet to receive my delivery or receive any proof its been picked up or on its way. Response time by phone is zero, response via email is measured in days, if they respond at all. I've received only three email updates since they picked up my stuff 36 days ago. The first two updates stating my stuff was being picked up were essentially false, maybe even lies. The third email was them admitting they've exceeded the maximum timeframe, offering a $50/day discount every day until my stuff arrives, but still no proof its in route or been picked up. Considering it will likely never show up, I guess it will end up being free. Lawyers will likely be involved within a few days here. After they packed and loaded up my things into the truck, they took the second round of payment. Magically, the price went up over $2400. It took over an hour, several calls/emails, until I could get a hold of someone to verify the original cost in the binding estimate. They made it sound like a "mistake", when I think this was a tactic to scam you out of extra money once everything is already packed up. Also, the only accepted forms of payments are cash, money order or Zelle - none of which can be charged back or disputed once they have your things and never deliver. A bunch of dishonest crooks who will not respond to your emails, let all calls go to their voicemails, then never call you back. read more

The ratings did not remotely match our experience. We chose International Van Lines after doing substantial research. One of the major reasons was that ConsumerAffairs ranked IVL as its "Best overall" moving company for 2026. We believed we were hiring a large, established national mover with the operational network and customer-service infrastructure to manage an interstate move professionally. That has not been our experience. More than a month after our move began, we still do not have all of our belongings. The process has included repeated price increases from our original quote, damaged furniture, constantly shifting delivery expectations, inadequate staffing, additional charges, poor communication, and almost no meaningful customer-service intervention when things go wrong. What has been most troubling is how fragmented the operation appears once IVL has your belongings. In our case, our shipment ended up moving through a third-party operation in Chicago. From the customer side, the process has felt like a chain of outsourced vendors, rotating drivers, and last-minute attempts to find local moving crews near the delivery location. Repeatedly, that system has failed. For one delivery, we were told to expect a larger crew. Only two movers arrived to assist the driver. This week, we were told for roughly four consecutive days that our shipment would arrive. We rearranged our work schedules each day. Each day, the delivery changed. Then the truck finally arrived during Labor Day weekend. Again, we had been told there would be a moving crew. Instead, one man arrived with a tractor-trailer and no crew. He was left unloading our household belongings essentially one box at a time because the local movers who were supposed to be there did not show up. I do not blame the driver. If anything, watching one person attempt to unload a major interstate household shipment by himself made the larger operational failure obvious. He was put in an impossible position. We have also had multiple belongings damaged after weeks in storage and transfers across multiple trucks. The photos attached show only a few of the damaged items. The financial side has also been extremely frustrating. The price has repeatedly increased from what we originally expected to pay. We were presented with an additional shuttle charge because the delivery truck allegedly could not access our storage facility, and at one point were asked to make additional payment by direct deposit/bank transfer. We had to stop and request written documentation supporting the charge and payment request. The worst part is the loss of control once the company has virtually everything you own. Before pickup, you can compare companies and walk away. After pickup, your furniture, household goods, personal possessions and irreplaceable belongings are somewhere in a transportation network you cannot control. When delivery dates keep changing, prices keep increasing, customer service provides little meaningful help, and you still do not know when the rest of your belongings will arrive, you feel trapped. That is exactly how this experience has felt. A complicated interstate move can have problems. One late truck, one damaged item or one scheduling mistake would be understandable. This has been different. It has been a repeated breakdown across pricing, communication, scheduling, staffing, delivery, damage, coordination and customer service. We hired IVL because we thought a professional interstate moving company would manage the logistics. Instead, we have spent weeks personally trying to coordinate their coordination. The most frustrating part is that we thought we had protected ourselves by researching carefully and choosing a highly rated company. In retrospect, I wish I had ignored the aggregate rating and spent much more time reading the detailed one-star reviews. If you are considering IVL, ask exactly who will physically handle your belongings at every stage, whether IVL employees or third parties will perform pickup and delivery, who is responsible for finding the local delivery crew, and what happens if that crew does not show up. Get every possible charge and payment method in writing. Then read the lowest-rated reviews very carefully. I would never hire International Van Lines again, and based on our experience, I cannot recommend them. read more

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Avoid International Van Lines at all costs. They misrepresented themselves as a direct carrier, then secretly brokered my move to American Knights. My binding estimate was $7,344.51, yet halfway through loading they demanded an extra $1,000. At delivery, the driver refused to unload unless I paid $3,930 in cash, extorting $1,259 more than the agreed amount. They also forced a fraudulent $1,258 shuttle fee, even though the driver admitted the truck was not consolidated with other customers. Every disputed charge had to be paid in cash under threat of withholding my goods. On top of the overcharges, my delivery was delayed by a full month. Pickup occurred on July 26, but delivery did not happen until August 26, with no meaningful communication or explanation from IVL. The delivery crew was untrained, caused damage, mishandled my belongings, and left me with missing items. The driver refused to verify inventory and acted aggressively. In total, I was overcharged $2,257.49 beyond my signed estimate. read more

Our experience with IVL was great right from the beginning. The estimator was almost spot on with the cost of packing & moving. Their follow up for finalizing the dates was efficient & polite. The team on the day of packing & moving was very good. Friendly, helpful, and worked hard with a smile. Punctual, would always update us on arrival times, etc. I wish I could name all the guys involved with our move - they were all very good. 5 Stars to them all! Will happily recommend IVL to anyone! read more

We are having the same problem as others on this thread, in August 2026. The sales person was amazing and responsive. Nothing has come true. The pick day/time was pushed by 27 hours. I had to re-arrange my life two times. It took 10 hours to pack and load our items, although the estimate by the driver when they arrived was 3-4 hours. They left at 2am. No one at IVL seemed to care about this. That was 7/23. it is now 8/21 and I have no idea where are stuff is or when it will be delivered. My "representative" has not answered since 8/11, when she basically said we're working on it. This is such a disappointment. Simple communication goes a long way. At this point, I hope we get our stuff back. I would not recommend IVL, they clearly can not handle a cross country move (Texas to NY). read more

Awful- give deposit but wasn't counted towards my actual move- it cost 18,000$ to move to canada although quote was for 15,800 and then they added $3000 at end or wouldn't get my stuff! And the many items they destroyed they won't even answer my email for insurance! Don't ever use!!!! read more

10 / 10 would use IVL again to move! They were able to load and upload all of our major stuff 2 hours each (2 hours to load, 2 hours to unload.) Steve and the guys were great! Got everything unloaded in our new house with no dings. :) Very well priced and they even made an added stop at my friend's apartment to drop off our washer and dryer to them. Great company, great response rate, great pricing. All around great. read more

1 Star - I would not recommend International Van Lines Unfortunately, my experience with International Van Lines was one of the worst customer service experiences I've had. The biggest issue was unexpected charges that I don't believe were made clear when we booked. After our belongings had already been loaded onto the truck, we were told we had to pay significantly more than the original quote. At that point, we had no real choice because everything we owned was already in their possession. The same thing happened again the night before delivery to New York, when we were told we had to pay additional fees before our belongings would be delivered. In my view, these costs should have been disclosed upfront, not after we were already committed. To make matters worse, our furniture arrived with thousands of dollars in damage. We paid an additional $600 for extra insurance, yet received only around $100 through the insurance claim. International Van Lines then offered an additional $200, which felt completely inadequate given the extent of the damage. When I raised my concerns with management, I was told that if I didn't accept the additional charges, my belongings would be placed into storage and I would be charged storage fees. I felt completely backed into a corner. What I found particularly disappointing was that the additional $200 was only offered if I signed an agreement saying the matter had been positively resolved. I declined because I didn't believe that reflected my experience. I'm sharing this review so others can make an informed decision. Based on my experience, I cannot recommend International Van Lines. read more

International Van Lines is by far the worst company I have ever come in contact with. I spent hours researching moving companies and had several calls with different companies. The sales person who I initially dealt with couldn't have been more helpful and attentive. Little did I know that all of the "yes's", "no problem", and "we are flexible" were all just lip service to get the sale. Not one thing that was promised and explained to me came to fruition. Once I signed the contract and made the deposit it was as if I didn't exist. Multiple email follows ups with no response. I had simple questions regarding my move with no communication from IVL a week prior to moving. I got a voicemail the day of my move at 7am that "the truck broke down and they would have to come tomorrow." Well, you can imagine with a long haul move and needing to be out of our home for the new tenants thus casual message sent everything into a tailspin. I called the dispatcher to ask what happened and they told me "it's Monday and it's July, we are busy and don't have a team or truck." Well, why commit to that date? They also make you commit to a backup date and sell it as a date if there is bad weather. Not because they actually aren't staffed to move on the requested day. I was so frustrated I emailed Josh the CEO. I assumed that with their Forbes rating and being the "best" he could connect me with someone who could help. Wishful thinking. My email got passed to a women named Daisja who told me "Josh is traveling internationally and can't respond." I travel internationally regularly and am able to respond to business emails. Regardless, Daisja gave me a form response essentially removing any responsibility from IVL and not acknowledging the horrible follow up and service until I highlighted it for a second time. She then promised to make my experience better and to leave her on copy on all emails going forward. The movers finally showed up and packed and loaded the truck. I was told by the mover that I would be contacted on where my things were. That was on 7/28. I heard nothing from anyone even though I sent two emails to Daisja. I finally called on 8/3 to see where my things were and to confirm the delivery date of 8/6. The associate said that no one intended to call me with an update. I was told the driver "would call me when he was close". Again, it was sold to me that there was as no issue delivering on my scheduled day and in fact if they were early or we wanted to have it delivered later they would store my things . Not true. I got a text at 6pm on 8/11 from the driver that I am delivering your things tomorrow at 8am. No flexibility. After paying $10k total for a for this move I could have done a better job myself. I sent another email to Daisja with Josh on copy and got a dismissive response telling me she worked in compliance and my customer service person was my contact (that person is also on copy on all emails and doesn't respond) and by the way I now have a new customer service person I should contact. I am on my fifth one at this point two of which have never actually responded to an email. My goods were delivered with some items damaged and no labels on any of the boxes packed by IVL. IVL doesn't care about service or their customers. Once you're locked in that's the end of the story. Hopefully this review saves other people from wasting time and money with these scammers. read more

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Over the next month, I will review IVL everywhere I possibly can, and THANK GOD I chose them. In my situation, they saved me from daily tears and total infuriation. This should have been a cut and dry, clear, intelligent, one and done, professional move from Ohio to SC ... that is now going on for months to come - not due to IVL! In my absence due to the 2026 Winter Storm and a disabling spine injury as a senior - during my possesion time, the new buyer and his agent who are very nice - and I even sent gifts to be polite rather than saying PLEASE GET OUT AND STOP, the new owner and buyer were in the house going through everything. I don't know the buyer and his real estate agent, and they got in all month and started sorting through every drawer, closet, room, everything ... even asked for expensive sentimental items (WHO DOES THAT?) and the new owner and agent GOT sentimental and valuable items of my deceased parents I adored, told IVL to not take certain things, etc., and I should have had the police accompany them; yet, who thinks that way? I lost a lot; yet, IVL was fabulous in a very tough time for me. Everyone from the first ladies on the phone to the managers of each area, they were professional, patient, kind, understanding, and so helpful. They even spent a lot of money to return in a few weeks with that huge truck - and TRY to get the rest of my belongings they were illegally told by the real estate agent and buyer to not take - even antiques ... and my final birthday present from my parents before they died. IVL carefully transported what belongings they got to 4 large climate controlled storage rooms and a few pieces to my house as asked. Having not been involved in family moves coast to coast, I still knew buyers and agents were never in our homes like this situation. This was a disaster with which I'll have to deal for months to come; yet, IVL was so exceptional, they truly eased the pain and frustration. IVL did everything perfectly and went above and beyond having been put in an odd situation, and they even offered to help me get some of my things down from the storage rooms when I can get to them. I am so appreciative of not just the professionalism of IVL, but the fact that they all were genuinely good people put in a bizarre situation. They are number one in my book (and I am extremely picky), and they were a GODSEND to me. read more

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This was my first time using a moving company and I was nervous about the whole process. International Van Lines made it painless. From the moment I spoke to Rick, I was totally at ease. He talked me through the whole process and was incredibly thorough with details. When we found out we could move sooner than planned, they were able to reschedule our move! Steve and Jon were amazing! They came to the apartment, walked us through each step, and before we knew it were loaded and ready to go. They even beat us to the new house. Each piece was placed exactly where I wanted it. I could not have asked for a better experience. read more

I would strongly caution anyone considering International Van Lines based on our experience. The sales process started off great. Justin, our primary contact (also the owner...should have been a red flag...considering the owner is taking sales calls on a weekend) was extremely responsive while we were obtaining quotes and discussing our move. Unfortunately, that changed dramatically once our deposit was paid. It felt like once they had our money, Justin became completely MIA. Our original packing and pickup date was scheduled for June 7, but the day before the move we were notified it would be delayed until June 8 between 9:00 a.m. and 12:00 p.m. We accepted the change because we had no choice. Our lease was ending, and we had to be out of our home on time. June 8 arrived, and no movers showed up. By noon, we still had not received any communication. We repeatedly called, emailed, and texted Justin and the company requesting an update. The same person who had been so responsive during the sales process was suddenly impossible to reach. We received no meaningful communication from management during one of the most stressful days of our move. Eventually, the assigned driver called and informed us that the truck had broken down and was being repaired. He explained there was no guarantee the truck would be fixed that day and asked if we could postpone the move until June 9. That simply wasn't possible. Our lease was ending, and we had to completely vacate our three-bedroom home. Waiting another day would have created significant financial and logistical problems. After hours of trying unsuccessfully to reach the company, we had no choice but to hire another moving company that could step in the same day and complete the move. Only after we formally canceled our services and requested a refund did someone from International Van Lines finally contact us. We were then told a crew was supposedly "45 minutes away". This was extremely frustrating because no moving truck or crew ever arrived at our home. The biggest issue wasn't simply the delay. It was the complete lack of communication and accountability during a time-sensitive move. When you're moving your entire household across state lines, you need a company that communicates honestly and follows through on its commitments. Our experience was stressful, disappointing, and ultimately forced us to pay another moving company to complete the job. If you're considering International Van Lines, I encourage you to carefully evaluate whether you're comfortable paying a substantial deposit before services are actually performed. Our experience was that communication was excellent before payment, but once the deposit was received, it became extremely difficult to get timely responses when we needed them most. Unfortunately, based on our experience, I cannot recommend this company. read more

I unfortunately had to move under difficult circumstances and hit a home run by finding these incredible moving professionals! Alex and Rick went above and beyond and recognized the challenges I was facing. I could not give a better review of Alex and Rick, as well as, International Van Lines. read more

Only gave one star because zero isn't an option. I wish we read these reviews before signing with them, we also had a horrible experience. Paid an arm and a leg for horrid service and broken items. We went 14 business days without our things and we were told it should only be 5-7. No one we spoke to could tell us where our things were much less when they might be moved. Charged an extra $900 dollars because they couldn't fit their 16-wheeler on a city street. They were informed as to where we lived but said it would be okay. Who in their right mind thinks a 16-wheeler is appropriate for a city apartment delivery. Numerous broken, scratched, and dented furniture and electronics. I have pictures of about 10 areas where they damaged my nice solid wood furniture. Scratch on my TV that they wrapped and broken Sonos speaker. read more

Movers were prompt, professional, and hard working. I was extremely pleased with their care of furniture, hard work, and attitudes. I would highly recommended IVL to anyone looking for movers. I really liked they had 1 price that was set from the start and I didn't have to worry about it changing depending on how long it took. read more

Awful service and stressful experience : unexpected pick up and delayed delivery. More importantly many belongings arrived damaged and several pricey items were missing. The customer service did not care to search for the thieves and of course did not offer any compensation. read more

We had an extremely disappointing experience with International Van Lines during our move from Florida to Oregon. Unfortunately, thousands of dollars worth of our belongings were damaged, lost, or never returned. Our shipment arrived weeks later than originally promised, and when it did, many items were either broken or missing entirely -- including two damaged beds, missing electronic cords and devices, a missing sleeping bags, mat, dresser mirror, cooler, and numerous other badly damaged household items that we had to end up replacing. It was shocking to see the condition of our goods after trusting a full-service moving company with everything we owned. To make matters worse, we found all our home contents had been "on-sold" during transit, and there has been no meaningful accountability or resolution. We spent hours documenting everything through their insurance portal, only to be offered a reimbursement of approximately $165 far from what was lost and damaged. Having moved cross-country before (and even internationally) without issue, this experience was incredibly disappointing and stressful. Based on our experience, we would not recommend using this company under any circumstances. read more

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International Van Lines (IVL) and its delivery agent, Fast Move Van Lines, provided consistently poor service characterized by delays, contradictory information, missed delivery commitments, billing discrepancies, and inadequate communication. IVL initially described our shipment as two deliveries, but it ultimately became three, with the third shipment still not having left California more than a month after pickup. Basic questions about delivery timing, the carrier, payment, and unloading went unanswered for days. We were repeatedly told that delivery was imminent, causing us to rearrange our schedules day after day. On one occasion, Fast Move told us the truck had left Chicago and would arrive that afternoon, while the driver later told us directly that the truck had only just finished loading. Delivery subsequently fell through multiple days in a row. By September 4, we had spent six consecutive days anticipating deliveries that repeatedly failed to occur. There were also serious billing and payment issues. IVL stated that $3,830.50 would be due at each of two deliveries, yet Fast Move later demanded $12,860. Payment instructions also changed at the last minute, including a demand for a postal money order shortly before the post office closed. Throughout the process, we were forced to repeatedly chase IVL, Fast Move, dispatchers, customer service representatives, and drivers ourselves to determine where our belongings were and when they might arrive. Promised callbacks and updates frequently did not occur, conflicting information was commonplace, and Leo from Fast Move ultimately hung up on me. Overall, IVL failed to provide reliable delivery information, effective oversight of its agent, consistent billing information, or timely resolution, leaving us to effectively manage the logistics of our own interstate move. read more

This company has all of our stuff and has had ZERO communication with us. We have absolutely no idea when to expect our delivery. Totally unprofessional. Do NOT recommend. We planned our entire move and house closing around what THEY told us. Now they have ghosted us and we are living in an empty house with our kids. I will update my review in good faith if they turn this around. So incredibly disappointing read more

Truly a horrible experience. My wife and I have relocated cross-country a few times now, so we've seen our fair share of rip-offs and scams. Our experience with IVL was by far the worst. Dishonest sales process - Justin Davis - bait and switch tactics, damaged furniture, boxes labelled "FRAGILE" that look like they fell out on the freeway, extremely long delivery delays, and complete lack of communication once they have your deposit. I would rather carry my furniture on my back than use IVL again. read more

Completely incompetent. They lost and damaged several of our boxes then when we tried to complain they basically told us to kick rocks. I would never hire them again and would warn anyone I know against hiring them. When we needed them to change destination we contacted them days ahead of time and they just wouldn't respond. They would give us updates when our stuff was progressing to our old destination but wouldn't respond when we asked for help....repeatedly....over the course of weeks. Please don't hire them. read more

If I could give zero stars....I would. Will not my return phone calls, emails and texts, etc. My items were picked up on 7/29/26, I was promised an ETA on 8/7/26 and have yet to hear back. Filed a claim as I fear my items are lost or stolen. read more

Multiple broken items, and some how they lost the base to my 1,500 table. They damaged my newly refinished floors from dragging a heavily chair across. Boxes marked fragile were destroyed. They left someone else's belongings behind at my property. They are a professional criminal operation. Sales promises the world and then the moment you "sign" the contract, that's it - you get tossed through a long line of unprofessionals. read more

Good communication is so important in any business transaction, and that's where IVL failed us. To begin with, in spite of being told they aren't a broker, they absolutely are. At the beginning, when I was booking their services (a cross-country Ohio to California move for our daughter), communication was prompt and courteous. I was told I'd be assigned a moving specialist who would be my go-to contact person throughout the process. I didn't hear from her in the entire 4 month process until the very last day before our items were picked up, and then only because I complained repeatedly. Her excuse was that "the volume of responses were higher than usual and they handled communication in the order in which they were received", which didn't explain why we got zero communication for the previous 4 months We were told that our daughter's belongings would be picked up July 30 or 31, with an estimated delivery date within 14 days of pick-up. The day before pick-up, the actual moving company called us and asked if we could "change our plans" because the truck would likely arrive in California on August 3. We told them we absolutely couldn't change our airline tickets and rental in California, and had been told that the delivery would occur while we were there (August 10-15). We got a bunch of excuses, and tried to make arrangements with friends to meet the truck. Then, after being told that our final two payments could be handled through Venmo, CashApp, Zelle or money order, the moving company informed us that they only took money orders. So while the movers were picking up the items, my husband ran to the bank to get money orders. While we were in California, we got a call from the movers telling us that there would be an extra $400 charge because they couldn't get an 18-wheeler into the apartment complex. Fine, except that we already had a money order for the original balance. So we were told that we could use CashApp but there would be a fee. When the movers arrived, they told us they normally only accept "postal money orders" (but not from a bank?!?), but that's all we had, so he said he'd take it, because we seemed like decent people. Same response when we went to use CashApp for the extra $400, even though he'd told us the day prior that CashApp was fine. It all seemed so shady and ridiculous. And we were repeatedly told that part of the problem was that our belongings were the smallest that they usually handled (never mind that it still cost almost $4000), but that was never mentioned as an issue at the beginning. The boxes were smashed, but luckily I wrapped everything in layer upon layer of bubble wrap, expecting the worst. It was a very expensive lesson to learn, and a lot of needless frustration. read more

The movers team from IVL were wonderful. They were prompt, professional, and friendly. I appreciated them making what could have been a stressful day easier. I was quite impressed when they moved my piano without a problem. Nothing was broken or damaged, and they gave me an accurate quote right from the beginning of the process. read more

If you're considering using IVL to move across country, instead of paying their high fees and hearing endlessly how professional they are, you're better off selling your belongings at a garage sale and arriving with nothing. They claim to not be a broker but my belongings were delivered by a different trucking outfit and unloaded by a local moving company that did not speak English, so communication was extremely trying. My belongings were destroyed! Yard equipment was stacked on the top of boxes clearly marked FRAGILE. How can you break doors off nightstands? All 3 of my 3 legged tables had the legs broke off. Totes upon totes had broken items. Dressers, vintage furniture, destroyed. They have an o'well attitude about your belongings. If I didn't want them, I wouldn't have paid your HIGH fees to have them moved to be worthless on arrival. They are very good at convincing you how they're different from other companies to get you to sign a contract and send a deposit, then it's all down hill from there. They offer $0.60 per pound for damages if you go through their claim process...... I would leave my belongings on the street before I ever recommended IVL - WORST decision in the entire move across country was to trust them with anything I owned. If they do convince you to use their service, place air pods in your belongings so you can track them. They would not disclose where my things were for the month it took them to get them to me. Terrible experience that can't be undone. read more

I was provided a quote with international van lines for a cross state move and scheduled a date with the next day being the back up date. The guy that provided that quote was responsive and available. Then as the move date approached, I didn't hear anything about when the movers were coming. Eventually, they confirmed the night before that they would be coming on 6/13 between 2-5pm. I received this confirmation through phone call, voicemail, and email. They never showed up. I called the guy who provided the quote, the coordinator, the movers, the IVL phone number online, all multiple times, and even the "emergency line" that they provided, and NO ONE picked up. Ended up having to get a Uhaul that evening and loading it up after we were already exhausted from packing because we thought we were scammed. Then the mover called the next day saying he was on the way. They completely messed up the date. read more

I had a contract to move a couch and a few other items from Texas to Illinois. I did not get a bargain, so I paid a lot of money. I took the option to have my belongings delivered at 30 days. When the delivery date approached I was notified the delivery would be within a window of a few days after the agreed upon date. The window included the weekend. On Saturday afternoon I was informed that my shipment would cost an extra $400. The reasons kept changing. One minute it was no trucks are allowed on my street, next it was not sufficient turning radius, then too many parked cars on my street, then too many trees. I have lived on this street for 34 years. I moved here with a large truck, my kids moved out with large trucks and I see large moving trucks on my street for my neighbors. My spouse called the dispatcher and negotiated the bogus charge to $150. When the "shuttle" truck showed up and refused to deliver my spouse called our local police. The police helped up negotiate the shakedown to $75. They forgot half of the items in the big rig and had to drive 40 miles to retrieve them. They broke a lamp. I do not recommend International Van Lines. read more

Steve, Jon, and Mike helped us move and honestly, we've never had such a fantastic moving experience! They were punctual, respectful, quick, and careful. They moved a 3 bedroom house across town in 4 hours, and we were so pleased with their work! Their estimate was accurate and the price was fair! We will never use another company besides IVL! read more

On a scale of one to five you all deserve ten Stars! Rick and the team were amazing in terms of paying attention to the details and keeping me informed as to how things were going. So easy 2 get things in place the attention to detail was excellent. Had no trouble whatsoever. This company is truly the one to choose. read more

Horrible. Lost and smashed a good amount of our stuff and they will not replace it. They also can't read maps to inform people if a shuttle will be needed so say hello to an extra thousand dollars if you want your stuff after they hold it hostage. Lies to get the sale. Eight hour pickup window MISSED. Over a week to get our stuff that wasn't damaged and lost at an extra thousand dollars. If literally anyone looked at my new address they should have been able to give me an accurate quote and they didn't. Seriously don't use them ever. They don't deserve the one star read more

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DO NOT USE this company- did not crate on site as promised & actually did not crate AT ALL. Broken furniture, missing items & over 21-day delivery. read more

The movers were prompt, professional, diligent, and expedited the entire process. The sales team gave me a quote, called to make sure it was accurate and accommodated all the changes I made until and during the move itself. I highly recommend IVL and will be using them for my next move. read more

Missing boxes and broken items. would definitely not recommend. Also an extra $2500 because they couldn't fit their truck on my street.

The movers were prompt, professional, diligent, and expedited the entire process. The sales team gave me a quote, called to make sure it was accurate and accommodated all the changes I made until and during the move itself. I highly recommend IVL and will be using them for my next move. read more