Visited your location in Scott, LA (Lafayette) today. On the road from CA and needed my 6v batteries checked on my RV. There are 4 of them. The kid that helped me, clean cut with a brace on his finger, seemed rushed as he was about to go to lunch. He tried finding someone else to help me but did not have luck. Asking where the batteries were and I told him still in the RV. Told me I had to take them out as they don't test them in the vehicle. I have 9 different Interstate batteries in various vehicles. All were tested in the vehicle before being replaced by your various branches. Not sure what this kids issue was, maybe lunch was more important. I left without having them checked. I'm a loyal Interstate customer so his actions won't push me away, I just think it was BS, especially after driving 1400 miles over the past 2 days. read more

Stopped by the Scott location and placed old mower battery pallet outside business. Proceeded inside and requested a new replacement. The employee went outside and took numbers off of the old battery. The employee placed new battery on counter and purchase was completed. The battery was installed two weeks later (busy on other projects) and would not turn over mower. Charger was placed on battery and reinstalled. The motor would turn over very slowly. An old battery was then installed and mower started with no problem. The new battery was taken back and the same employee checked the functionality and it tested. I asked if the new battery could be exchanged for a higher crank rated one. I was informed that they would only give the value of a core.I even offered to pay the difference in cost between the two and was told only the core charge would apply! This is very poor service as for the technician is the person that determined the cranking amps of the original battery. I can get this type of service from a box store and save $$$. read more