Always friendly and helpful, so if you qualify for membership, I strongly encourage considering…read morejoining. In my case, I was unable to revive a dormant account, but I was able to re-establish with a new account in-person when I was unable over the phone. In-person they were friendly, patient, and helpful resolving my issues ultimately living up to their reputation where there had been hurdles over the phone. Thanks so much!

I recently had a very bad experience with Linh at the Springfield branch of Navy Federal Credit…read moreUnion, and unfortunately, it did not meet my expectations. I am accustomed to a VERY high level of service at NFCU (which is why I have banked with them for over 25 years!) and what I encountered was quite the opposite. From the moment I approached the counter, Linh never offered a smile or a warm greeting, which set a negative tone for the interaction. Her communication skills were lacking, and I found it difficult to understand her due to her lack of English proficiency. Additionally, she did not take the time to engage in basic pleasantries, such as saying "good afternoon" or even introducing herself, which is typically a standard in customer service. She also took a very long time to resolve the issue, and never explained what was taking so long or update me on what she was doing on the computer. Given that I have received EXCELLENT customer service and communication at other branches and over the phone, I'm surprised to see someone like Linh in a customer-facing position. I believe that effective communication and a friendly demeanor are essential in this line of work. I hope Navy Federal can address these concerns, as I would love to see the standard of service improve from such a reputable institution. She needs A LOT of training ASAP.

Bought a used Outback, Sajjad was my salesman...great guy, explained the vehicle to me, encouraged…read moreme to take a test drive, which I did...smooth transaction with him, a little hiccup with financing that was eventually smoothed out. If you shop there, ask for Sajjad.

Came in for my VIP oil change and multi-point inspection. The new facilities are nice, clean and…read morespacious but I'm sure the cost trickles down to the customers. :[ My regular service advisor isn't in, bummer. Richard has been my service advisor the last two visits. He's efficient, nice, helpful and informative. I appreciate the service videos (thanks Dean!) that are sent so I can compare from one visit to the next as well as "lay eyes on the issues and repairs". The videos support subtitles which is also helpful when I don't catch what's being said in the video.

Navy Federal Credit Union was able to notarize documents and provide other services I needed on a…read moreSaturday. I was very satisfied and happy with their services especially during a weekend day.

This location is very convenient. Well-lit and spacious on the inside. There were 3 customers in…read morefront of me and the line moved quickly. I'm so thankful to be a 32 year member.

I was definitely stressed about all having to trade in my vehicle and get another one. I told…read moreDesmond exactly what I was looking for and he helped me find it! He has also been keeping in contact with me with any questions I've had since my trade in, regarding plates, things I've noticed on my new vehicle, etc. Definite recommend to anyone needing real service and real people!

I was unexpectedly pleasantly surprised with my experience at Easterns. I had not had any…read moreexperience prior and wan't sure what to expect but had to check it out for the great deal they were advertising on a car i was interested in for a relative. The car was in immaculate shape and was priced very competitively. The manager even showed me the histories on the other cars I was considering elsewhere. My relative decided not to go forward but I'm sorry that one got away - almost bought it myself. Being that I didn't complete the deal I don't feel comfortable giving a 5-star review.

Outstanding experience - Been buying and leasing vehicles for over 30 years - by far, the…read moreexpertise, knowledge, promptness and professionalism of Kasim (Sales Associate), Lauren (Sales Manager) and Zubair (Finance Director) is top notch - they absolutely raised the bar. From being welcomed in to driving out in a new 2026 JEEP, the experience was efficient, transparent and hassle free... The entire process took less than 90 mins... I am a customer for life. Thank you!!

Very disappointing experience with Safford's service department, especially considering I have…read morepurchased five trucks from this dealership. Every one of those trucks had issues of one kind or another, even though the previous trucks were purchased brand new. The truck I am dealing with now was purchased used and has had far more serious and continuing problems. What makes the situation worse is the service and communication when a truck is actually in their shop. On a previous repair, I could not get in touch with the service representative handling the truck. I tried reaching the salesperson because I had his direct number and couldn't get through there either. I eventually had to contact someone I knew in the finance department, who then had to reach out internally to the Service Manager before I could finally get movement and communication on my truck. A customer should not have to work through three different departments and personal contacts just to get a response from service. These are commercial trucks. Every day one sits in a shop affects the business. After purchasing five trucks here, I expected considerably better communication, accountability, and service support. Unfortunately, my experience has been the opposite.

Myself and my Husband purchased a vehicle for our teenage son and we had a great salesman name…read moreHani. He was very informative and transparent throughout the whole process. He wasn't too pushy and gave us so much info on the vehicle before making our decision. Please ask for him if you visit this location. You will not regret it.

This was one of the most unprofessional dealership experiences I've ever had…read more Only I wasn't moving to a different state and on a time crunch ! After agreeing on a price, the MSRP/vehicle pricing was changed during the final paperwork process, which felt like a clear bait-and-switch tactic. I was on a time crunch and trusted the numbers we already agreed on, but the final deal did not reflect what was originally discussed. After the purchase, the customer service completely disappeared. I was ignored after signing, and it took two full days just to receive my paperwork. When I asked basic questions about vehicle features, the response I received was essentially "take it to service, I don't know." The only follow-up communication I received was a message asking me to complete the survey with all 5 stars, instead of addressing the issues or providing support. This dealership seems more focused on pushing sales and protecting their survey scores than providing honest service or transparency. I strongly recommend that buyers review every line of the contract carefully and be cautious of last-minute changes. Buyers beware.

Honestly this branch giras from great to horrible costumer service. I needed an affidavit and they…read moresaid they could not help me. Even-though I'm a member and the paperwork is for me. They can't as the leaseholder is not a member. Thanks for nothing. I'll only bank with you as is near and convenience nothing else. Maybe they should change their approach to costumers as you see you have 2 and half stars. Read the reviews and take in consideration your costumers.

Don't not waste your F-ING TIME AT THIS LOCATION -- IT'S WORSE THAN WAITING IN LINE AT THE DMV IN…read moreHELL! Never the damm fact that no one speaks FING english, it's like the FING UN in there. WTF!! I have been an NFCU member for over 32 years -- joined the NFCU in GITMO -- and for the first time in 32 years I am considering changing financial institutions. Don't know what the hell has happened NFCU over the last year. But the board of directors need to pull their collective heads put of their asses.

Great bank. The workers there are always nice and welcoming. They also offer notary services at…read morethat location.

Navy Federal Gift cards charge an inactivity fee every month you don't use the card; they stole my…read moreentire $75 gift. It's in the fine print. It's legal corporate theft is what it is.

Zee Hashemi was very friendly and helpful with my purchase of my 2015 Q70 Infinity thanks Charlesread more

Got a beautiful truck from here a few days ago, everyone there was great and seemed very genuine,…read moreno scamming, no pressuring, no strong arming into anything, overall great experience. I noticed something wrong with the truck that we originally went to look at and they immediately said that they would fix it. Ended up going with a different truck but appreciated their honesty with everything. Jeremy and Dave were both amazing

My name is Nathaniel Hawkins, I would like to give a Outstanding Review for Ms.Mary Sutts, at…read morepassport Nissan Alexander she deserve 5 stars, I lost my cellphone and she was very helpful to locate it and call my house with the no problem.She was terrific , she's one of million I appreciate all the help.

We recently purchased a car from Passport Nissan and we cannot commend our sales team high enough…read more Raegan Hooker, Vehicle Exchange Manager, called while our car was being serviced, and he graciously introduced the idea of trading in our car toward a new purchase. After greeting us, Kervin Escobar, Salesman, took over. Kervin was friendly, knowledgeable, helpful, and patient as we worked through our decision process. And of course our long-time trusted service advisor, Jose Mejia, was there to weigh options with us based on everything he knew about our preferences and lifestyle. This team worked highly effectively together, we were delighted to work with them.