I was helped out by the women and I was treated with respect and they have excellent service and helped me find a dress for my girlfriend

I purchased a pair of white leggings, but the receipt clearly stated that there were no returns BUT exchanges were only allowed within 7 days of purchase, and the item must be UNWORN, and accompanied by the original receipt and tags. Worn meaning; "the past participle of the verb "wear," acting as an adjective to describe items damaged or thinned by long use". Upon entering the store, I noticed signs that explicitly stated "NO EXCHANGES, NO RETURNS" and another sign near the register that mentioned the 7-day exchange policy. The first red flag was the inconsistency between the receipt and the store's signage. The lady at the register refused to exchange my unworn leggings, even though I had the tags, the original receipt, and had purchased them just 3 days ago. She inspected the item as if it were dirty, despite the fact that I had never worn them and had only tried them on, which didn't fit. When I asked about the exchange policy, she simply stated that I couldn't exchange items that had been tried on. I understand that lingerie should not be tried on after purchase and then exchanged, but clothing should not be subject to such a strict policy, especially one that isn't communicated on a receipt, sign, or verbally. The store never informed me that the leggings were on final sale. To avoid this situation in the future, I recommend that the store clearly state on the receipt that there are no returns or exchanges on items that have been tried on, worn, etc. Additionally, it would be helpful to include a note that clothing items are final sale. In conclusion, I would advise against purchasing from this store unless you are willing to gamble on your size. read more

Really the most horrible service ever. Old Asian is mad at everything and everybody, she clearly does not know a thing about customer service as you'll see many other people complaining about her rudeness and anger issues towards customers, which will make nobody wanna shop here. 0 stars do better. read more

I normally don't leave reviews often because I always understand that a lot of times, customer service can't be expected to be perfect. Sometimes people are having a bad day, or language barrier makes communication difficult. But one of the workers here was so rude. The business model makes no sense. Won't let us try on sports bras. I understand not letting us try on underwear due to hygiene. But it's important to find the proper fit for a sports bra since you don't really want anything spilling out when you're working out. I understand that prices are cheap here. Maybe that's why they feel like they don't have to be nice to their customers. read more

They tried to enforce the mask on this place, they told me to put it on or buy one for a dollar, I told the lady who reached out to me looking at the store to enforce on everyone since only a few people had it on, from everyone only 3 had mask on, I leave the store, she didn't respond to me while I tell to enforce to everyone, If you are going to this place even vaccinated be prepared to a bad experience with the attendees. read more

Intimate Basics - Lingerie - Lingerie Near Me - Santa Ana, California

I went in looking for lingerie options for a boudoir photo shoot. The girl working was beyond helpful. She asked me about my preferences and pulled pieces for me and made suggestions. She was so helpful and kind. I was able to find a few items that I can wear for my photo session. read more

The Asian manager has a temper with everyone including customers. She is insanely rude, screams at customers and yanks stuff from our hands, she even dropped a container inches from a little boy. Her behavior is unjustifiable and it could've ended with a child getting injured. She needs to be fired read more

horrible service, old asian lady is incredibly rude to both customers and employees. i was followed around for no reason by the old asian lady and before i even left she started screaming at one of her employees, she gives this place a horrible image, i came here thinking the clothes were cheap but truthfully, i'd rather waste more money at a place that actually cares for customers and employees. to the owners, she needs to get fired, seriously, or else your business is going to end because of her behavior - never coming back again read more

Your staff seriously needs to review your receipt and reflect that you DO NOT do returns OR exchanges. Your receipt clearly states, you do not do returns. Ok I get that. But don't say you can do an exchange with 7 days, have a customer come back wanting a smaller size a few hours later and tell them you can because it's lingerie. YOU'RE A DAMN LINGERIE STORE. Just say NO RETURNS OR EXCHANGES THEN. My things are brand new with the tag on and with the bag and receipt. Never shopping here again. read more

Intimate Basics - NO RETURNS ONLY EXCHANGES. No exchange in lingerie. That's all you sell! - Lingerie Near Me - Santa Ana, California

I came into this store for my first time, today. After driving around all morning between Newport Beach, Huntington Beach and Costa Mesa looking for some cute bikinis. When I walked into this store, right away I spotted some things I liked. I waited for awhile to get help, I noticed the hooked stick that is used to get the clothes off the wall. So I grabbed it and got the items myself. Seeing as I wouldn't get any help anytime soon. I had 5 bikinis in my hand, ready to try on and buy. There was only 1 lady at the time to help and she was busy with a line of customers. So I stood in line like everyone else, even though I just needed access to the dressing room. By the time someone finally helped me, I had already been in the store about 30min. Most of that time was spent on waiting for help. Then I was told I could only try on the bikini tops, not the bottoms. And there are no refunds or exchanges on the items you purchase. Which had me a bit upset. I had disposable underwear to use to try them on, which most stores offer. Every store, even the boujee ones let you try them on to make sure they fit. So in other words, this store is more concerned with guaranteeing sales, than on customer satisfaction. They want you to buy their clothing but you can't make sure it fits and when you take it home to see that it doesn't, you can't return it or exchange it. No thank you. After going to numerous stores, unfortunately I was unable to settle at this one seeing as they could not accommodate me in any kind of way. I was very upset and disappointed at the disregard I was given by the associate. So I left, not purchasing a single thing. Instead I went over to The love store @ 2520 S. Bristol st. Santa Ana, right down the street and spent almost $200 with them. read more

Wow I can't believe how big this place is! I was looking for super super long shoe strings (don't ask me why ) and couldn't think of anywhere to go but a lingerie store lol. I get there and oh my goodness this place was like lingerie heaven! I never knew it existed. The variety and selection was to die for. They had the most amazing rhinestone masquerade masques and all this kinky stuff I've never seen or ever heard of. I kept asking the sales person "what's this for?" and "what's that for?".. haha She was pretty knowledgeable and gave me the "new shopper 101". Ok as you know, when a woman goes to a store for one thing she'll walk out with 10. I saw some of their Christmas lingerie and they were sooooo cute. One of the outfits in particular was a bustier and the front was like an apron and tied in the back. Sooo cute! All the prices here are pretty much dirt cheap but not all the outfits were "cheap-looking" - surprisingly. I mean I figure the quality of "tear-off" lingerie doesn't really matter as long as it looks hot on you right?.... because it's going to be a one-time-use type of deal before it gets torn off your body by a ravishing Santa Claus begging for some milk for his cookies lol Too bad I was in such a rush I forgot to ask if they had whips. Would've loved to bring Santa down to his knees for trying to sneak into my chimney ;p Check out the pics of some of my finds. read more

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I went in to look for lingerie with my friends and who i believe is the owner kept following us around. Made us feel uncomfortable and wasnt able to browse without her breathing in our necks. She gave us no space and kept saying to be careful, keep in mind theres no signs that say "dont touch" therefore why sell if customers cant touch the quality of the products. read more

The biggest store around out of all the other intimate basics! This location is better than main mall. This place is great to find lingerie, something sexy or for the ravers, daring outfits.. Lol Prices are very cheap! Great selection of bras for $9.99 or 3 for $9.99 panties! Sometimes sale items of $3.99 for bras. Ladies! Check it out read more

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I wish I could find an intimate apparel store besides VS pf Fredricks in OC, VS is so PG-13 Im looking for sexy but naughty. i was so excited when a came across this store but very disappointed when I walked out with nothing. A lot of the lingerie in the packages is the one size fits all, in which everyone knows that it doesn't have the best fit and very cheap quality. Staff was nice but not enough of a selection. Large store but someone needs to bring the Hollywood lingerie boutique experience to OC badly. read more

This review is based on my experiences pre-pandemic but I wanted to leave a review because I found this shop to be a one-stop shop for intimate apparel-- from Colombian waist trainer/body shapers, bras, lingerie, bathing suits, to accessories and fashion statement items. You get personalized attention the moment you walk in. And you can get fitted before you purchase any item to make sure it fits just right. The owner is usually at the cashier and is really sweet and super attentive. read more

Staff is consistently rude/unhelpful. They do have some cute things at reasonable prices but this last visit I was yelled at for wanting to try on some pajama short sets; odd thing not to allow to try on in the first place and the response was unwarranted. Don't plan on returning. read more

This store is great for affordable lingerie. If you don't want to spend a fortune and want a good variety this is the place to go!

Been a customer for over 10 years since they opened. Former dancer here. My husband and I were in this store for over 30 mins and were both vaxxed. This place IS NOT A MEDICAL CLINIC where they are required to enforce mask mandates. This place is not up to date. You're better off shopping on Amazon that's where I made my money's worth with quality products. I wanted to come back in was excited to get 1 or 2 outfits. I hope that girl really regrets harassing me and stepping in front of me getting almost face to face with me. DISRESPECTFUL AND SHITTY CUSTOMER SERVICE. We were in the store for over 30 MINS and THEY SAY SOMETHING LAST MINUTE. Should of said something when we first came in! read more

Drove 30 minutes and walked in at 7:50 to buy wings for my Halloween costume and they told me they were closed and wouldn't even allow me to buy the wings. Your hours are until 8, rude. read more

I liked their selection but they didn't have much for xl women... Hope they bring some in

Pros -Good selection of items -You can often find Victoria's Secret imitation bras for MUCH cheaper (Keep in mind its just the looks, the quality isn't anywhere near VS) Cons -The cheap bras tend to fall apart in the wash, so it's best to hand wash them, which is very tedious -Customer service is So-So The reason why I gave this store a lower rating is because I've been to better stores with a greater variety that suits my liking, and friendlier service. I really prefer shopping somewhere else, like Funky Pair in Huntington Beach. Also one time I bought the wrong size of a lingerie dress on the sale rack, I checked on the receipt and it said something along the lines of, " Final sale items include underwear, bras, lingerie sets, and sale items. These items may be exchanged within 7 days of purchase if unworn, with original receipt and tags attached." When I even pointed this out on the receipt, the lady behind the counter refused to help me. They should really learn their own policies or change them to save customers from confusion. If I really want anything from Intimate Basics, I'd rather drive to their other store located in Main Place Mall. read more

Cute stuff here but their quality is not so great. Tried on a bodysuit and it did not stretch whatsoever... how do you expect people to try it on??? I bought a pair of pantyhose here; it says ONE SIZE but I could barely even pull it up to my legs. Material wasn't soft and it wasn't even stretchy enough. It was $10 and since it was a final sale, I just took it off and threw it away. Here's a major tip: try on everything you can try on and buy packaged things at your own risk. read more

This place is the best for inexpensive lingerie! The good thing is that they let you try stuff on except panties of course. You can find deals when they have sales from $1-2 on panties and bras. I've gotten a couple pairs of cute panties and bandeaus for $1. They also have cute pj sets that are really cheap. Everything is obviously not amazing quality but you get what you pay for. There are some more expensive items and brands there that are better quality of course. Lingerie isn't worn for too long anyways lol but as long as it looks good, it works. read more

If I could give 0 stars I would. Worst client service!! I was in the store by 7:30pm and they close at 8:00pm. I had two things, TWO things I wanted to try on and I asked to try them on and the employees response was, "not right now!" Confused I asked why and was told it's because they were closing. I HAD ONLY 2 THINGS I wanted to try on and about 5 I wanted to buy. So instead I gave the employee all my items as their return policy is strict. They have great prices but horrible client service. It's a shame! read more

Wide selection of bras/bralettes and underware. They even have a plus size section. Everything was neat and organized by size. The dressing rooms are kind of weird though, very low wall so i kind of felt exposed. Prices are cheap so you get what you pay for. Not mad about it. read more

My girlfriend bought a bathing suit from the store which they clearly said we could exchange. We came in 2 days later to exchange and was told that it was final sale even though the receipt clearly states exchanges allowed within 7 days. Terrible customer service response was "come see the manager tomorrow". Congratulations on taking my $30. Will never come back. read more

Great selections but very poor customer service. It's like the staff gets bothered that you walk in to purchase they rather be sitting on their asses. Will definitely not be going back. read more

I love it here I get a lot of my bras panties swimsuits the elder Hispanic woman is the sweetest lady ever always willing to help I drive far to go to her! They have a huge selection that I really love even some cute kid stuff and the best Halloween costumes! read more

The reason I'm giving a 1 star is because the service there is beyond poor! Although the younger girls there are really helpful the Asian lady there is super rude. It only takes one person to make you not wanna come back. When I tried to explain about their return policies she straight out cut me off saying " I told you,final sale" (which she never did) and after that gave me stupid look. She has no customer service what so ever, I rather go somewhere else read more

Very large selection! I came in for senator swimsuits and liked their options. The lighting in the fitting room was a little dark but it will do. The bathing suits are fairly inexpensive when compared to other retailers and good quality. I have purchased about 3 suits over 2 years. Some leggings are better quality than others and they have a good variety of workout gear. If you are looking for inexpensive lingerie it's a great location and a variety of options, but please note you get what you pay for (i.e don't expect VS qualify for a quarter of the cost). Although it's okay lingerie isn't meant to stay on. If I am looking for quick basics like tanks, leggings, bralettes it's my go to. read more

At first glance, you can say they have lots of variety for undergarments & lingerie like Victoria secret but when looking into the details and the materials, it's actually not that great. You really get what you pay for here. The only thing I might recommend that could give you the bang for your buck is buying their body contour set. Otherwise service was horrible, and the changing room is super dark. read more

I didn't buy lingerie here, but I did find some fun clothing for a relatively low price. I found a tunic for $10, a maxi dress for $13, a pijama set for $9, and a towel robe thing for $6. I would recommend this store for someone who wants a cute set of pijamas for under $15. read more

I was surprice of the size of the store is pretty big, very good costumer service,good prices, I came here because I wanted to buy a weist training good staff. read more

i had a bad experience with this store tonight at Lakewood mall. one of the workers tossed my bag at me. acted like she was better than me. I asked for corporates number and both ladies at the counter refused to give it to me. one of the ladies said she did not have to give corporates number. read more