The workers were so sweet and helpful. They had so many cute bras and tops to choose from. A lot of them weren't on display but you can just ask the workers. read more

My husband decided to purchase several items for me from the store. The Ultranatural cashmere ribbed long sleeved top and matching pants, and a long sleeved Bateau neck top in two colors. I washed these items according to instructions on the tags, and not only did they lose shape, but noticed the material starting to separate and now there are holes in the fabric...after one washing!! beware of this entire line of clothing. It is extremely expensive and NOT worth the money. I agree with other reviewers that the return policy is terrible and they do not back up their products. I have found better quality at Target. I would not recommend shopping here and am sad that my husband spent hundreds of dollars on trashy, cheap clot read more

Intimissimi - Item purchased- NOT a $50 top! - Lingerie Near Me - Irvine, California

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This place is amazing! The quality is perfect the material and the service all were excellent. I came in for a couple things and left with one of everything. This is my to go place from here on. Ask for Violetta she is amazing and made my shopping experience an amazing one. read more

Intimissimi - Lingerie Near Me - Irvine, California

I don't understand why there are such bad reviews on this store. The workers are super friendly and inviting, never once had a bad experience here. They are super supportive of your choices too. The selection here is great, and i love everything here. I have pretty much all of their bras, cashmere shirts, and other stuff. The value is pretty good for the quality of the items. read more

The girl working on 2/26/26 at 3:50pm was so rude. I think her name was Desiree, I could be wrong. First, she didnt walk me to a fitting room after I asked to try something on. After I wanted to purchase the top I tried on, and waiting at the register for her to notice me, and I finally said "excuse me" so she came over. As she was ringing me up, I could barely hear her talk, then as I go to pay and tap my phone to the card reader its facing her the entire time so I cant even see the total or when to enter my pin. I had to turn it towards me to enter my pin after she was like "you need ur pin". I tried taking the receipt that came out of it and with an attitude she said "thats mine". Finally the WEIRDEST part of this was as i get my item, she goes "god bless you" in the sassiest way possible, almost mocking the cross I wear around my neck... read more

Bought a few things and wanted to return a bra and panty because they were not made well. We were treated horribly by the woman in this picture, she gave my sister and I attitude and didn't want to help us return our defected garments or give us store credit. She wouldn't give us her name and continued to disrespect us. This store is unbelievable, they really need to hire people who understand customer service. Will not be returning and will make sure none of my friends or family will come to this store because of how poorly we were treated by this woman. read more

Intimissimi - The rude sales women who was disrespectful and wouldn't give me her name - Lingerie Near Me - Irvine, California

I think management needs to do a better job at teaching customer service for the people they hire. They hire the laziest people ever who just want to go home. They have no sense of customer service. This is the reason why this store does very poorly. This store is always empty. Because customer service is the worst. They are better hiring robots than these lazy girls who work there. You are better off going to Victoria's Secret for your lingerie where where they actually have decent customer service. Stay away from this store at all costs. read more

WORST CUSTOMER SERVICE EXPERIENCE IVE EVER HAD. i usually don't write reviews but this experience has to be the worst. staff was extremely awkward and dismissive when a female friend and i walked in. one second later another older lady walks in and is greeted with a "hello! welcome let us know if we can help you with anything!" me and my friend are not teen we are in our mid twenties shopping around. i genuinely hope the staff gets reprimanded. awful service. read more

My new favorite store for undergarments! I love their cotton collection. Emma was super attentive and knowledgeable with helping me find the right sizing & styles for my body type! read more

I originally came into the store to buy a specific top and when greeted by one of the workers she was pressing me to buy another of the shirt and would give me a dirty look when I replied no. She kept doing this over and over again and was overall really rude. I waited 10 minutes to checkout when there was one person in front of me and finally another worker helped me out at another register. The brand itself is one I really like but the customer service really shocked me. read more

Normally don't write reviews but had to say that the employees here were very helpful and nice! My fiancé loves it here

In need for some new bras and walked by this place and gave it a try. They only had two sales there and one was helping two girls and another one was free, so I asked her for recommendations as I was new to the brand. She asked what sizes I usually wear and I told her I wear this certain size in VS. she did a measurement for me and suggested me their sizes for trying on. I tried on and I liked them! The material is light and smooth and I love how they fit me. Then the sales asked if I wanted some new panties to go with it. I also needed some. The sales were trying to help me to relocate the size and colors I asked for with no luck on a certain color. Since buying three will receive a better deal, so she just randomly suggested me getting some cut or color that I didn't want. I kept turning her down until she went to the back to check on the sizes and colors. read more

There's a middle-aged blonde woman who was downright rude and nasty. She had the audacity to raise her voice at my mother, who speaks English as her second language, and was patiently trying to explain that an item we. purchased was defected and we were happy to accept store credit or an even exchange. The level of blatant disrespect and disregard for the bare minimum of customer experience was beyond anything my family and I have ever experienced. This God-awful troll of a woman raised her voice at us, at which point I asked her for her name, to which she responded she did not need to answer. Whatever her name is, she needs to at the very least do a basic customer service training. Would also recommend she washes her greasy hair along that nasty attitude. read more

Jill the store employee was so helpful and stunning with her customer service. I left feeling satisfied never wanting to buy any other lingerie because of the way it feels and the price is good. It was not cheap but it was not expensive. I got 3 pairs of matching bras and underwear and their bras are to live in So comfortable. I'll be back. They're opening one in Vegas and Jill will be managing that one! I'll miss you! read more

Intimissimi - Love love.... - Lingerie Near Me - Irvine, California

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I want to thank Linda. she was very friendly and professional. She listened to me carefully and helped me choose what I wanted. Thank you very much for the excellent service and atmosphere of trust! I will definitely come back many times read more

Poor sizing product and poor fitting. Poor customer service very unfriendly (Ilona and Angelica). The first attempt to return I got persuaded by a saleswomen (Ilona) to exchange instead of return because I "got a good deal" and would be such a pity to return. I was too trusting and took her advise to exchange instead of returning. Second visit to return the same saleswomen and Angelica refused to return for me saying that because the tags are not attached she couldn't do anything with an attitude. Now I have to call my credit card company to dispute. I feel so stupid to trust a saleswoman and spent over $150 to get useless bra sets. I will never shop this brand and do no business with Ilona/Angelica any more. Felt frustrated and humiliated!! read more

If I could give this store 0 stars I would. Tried to return some items that didn't have the tag on and could not. The lady was so rude and didn't offer any alternatives. I understand there are certain policies but being blatantly rude and disrespectful when trying to make a simple return is uncalled for. I do NOT recommend coming here. They need new management for sure. read more

Just want to say biggest thank you to Linda and Angie! They were both very helpful and made me felt confident more than ever! Also the store is having great deals and amazing quality undies & bra rn ! read more

I was in the store on January 16th. I was buying underwear. I am happy with the purchase, The girl who worked with me is pleasant and cute, she told and explained everything. Unfortunately, I didn't remember the name. But the other two workers looked very unpleasant, disapproving. When I put the selected items on the counter, they snorted in my direction, lol. I still didn't understand what it was and why they behaved like that. Unfortunately, I didn't remember the name of these girls, but I heard that they spoke the Iranian language. The impression of the purchase is spoiled. read more

this was my first time shopping at this store and I want to thank employee Daria,she was very helpful and very friendly, will be back soon!