i was struggling trying to find a SPF primer and when i thought no help would come kearsy came to my rescue in need. kearsy was so helpful, so knowledgeable, amazing look forward to seeing her again read more

Today I had a really positive experience with this Sephora! They had a separate sol de janeiro event and I wasn't sure if I would be able to get the freebie I wanted and also came towards the end so I was somewhat stressed HAHA. But the staff here checked me out super efficiently to help me try to get the freebie and I also wanted to shoutout Feliya who went above and beyond during my time there to help me out and check me out basically at the speed of light. Will try to come to this location whenever I'm in the area! read more

Made an appointment for a full face makeup, put in the wrong date had to cancel, Called the store and spoke with Adriana, let me tell you this young woman went beyond my expectations with her patience and kindness. She not only canceled both of my mistakes, but booked both appointments for myself and daughter in law. I give her 10's across the board. read more

I booked a Full Face (60 Mins) session for my civil wedding day and had a great experience from Vivian. She was the assigned make up artist for me and I loved my make up. I trusted her with her vision and the only request I had was to hide my panda eyes and she delivered! My eyes were bright and lashes lifted which opened up my eye area. Everyone loved my make up and I highly recommend Vivian and will book with her again. read more

Sephora - Cosmetics & Beauty Supply Near Me - Irvine, California

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I am blown away by how amazing Trang did on my makeup. I scheduled a full face makeup service and Trang did not disappoint. I brought in a picture of what I wanted and she did an amazing job! She told me some tweaks she wanted to make before she did it and was very communicative throughout the whole appointment! She made me feel so beautiful! Thank you Trang! read more

Tis the season lol. Sephora is always super busy, but more so now during the holiday season. I went for a pickup order because I didn't want to shop a crowded store and stand in line for 45 minutes. I used the link in my email to alert Sephora that I was there. Got the confirmation message, barcode, and everything. Waited 10 minutes, nothing. Finally called, and was told they didn't get the alert that I had arrived. Apparently, the phone rings when someone checks in for a pickup, and their phone didn't ring, nor did my arrival show in their system. The lady was SUPER nice, apologized, and thanked me for my patience. She brought my order out within 2-3 minutes. Although curbside pickup here ALWAYS has its hiccups, it's still way better than fighting the crowd and long lines! read more

Stopped by this Sephora location to pick up my birthday gift. The staff working at the register was very nice as he helped me pick out my gift. He even helped hubby register for me to get an extra gift with a quick sign-up. Overall good experience with this location. read more

Was recently at this location received a beauty lesson from crystal and let me just say WOW! Ever since she taught me proper techniques and what steps to apply my makeup in my makeup looks BETTER THAN EVER!! i would highly recommend you go to her and have her bless you up with that smooth base and fire lip combo read more

I recently got my makeup done at the Irvine Spectrum location. Shout outs to Courtney and Vivian. They were absolutely wonderful. :) The reason this gets a three star is because of Emily. I was walking around looking for makeup prior to my appointment. Emily was rude and actually made me feel uncomfortable while browsing. She abruptly told me to move and that she needed to be exactly where I was. I think there is a way to speak to people. I also think you should make customer/guests feel welcomed and not like an intruder that should leave. read more

the workers literally followed me and my boyfriend around thinking we were stealing?? i was just going through each aisle looking at the deals like a normal person lmao. i literally make more money and am younger than like all the workers so jokes on yall . with ur minimum wage.. read more

Belated review: I experienced excellent customer service from Kaelyn, who was very nice, and highly informative. I'd like to thank her and the employee whose name I didn't catch on a previous visit. Both times I went, the store was very clean and inviting. There were no pressure sells either time. I felt free to browse and ask questions about products. This location is a great one. read more

Got my makeup done at this store this morning with Vivian! She was so delicate and i totally trusted her to give me the glam look i needed for a party tonight! The other associates were very nice and kept saying how great it turned out! Thank you Vivian!! read more

Sephora - Cosmetics & Beauty Supply Near Me - Irvine, California

I wanted to change my entire makeup routine and Sephora is obviously the best place to go to get all my face prep, makeup needs and be helped by amazing people. Michelle was amazing, she helped me with all of my skin prep products, explained to me what each product does and how it would help my complexion, pores, aging - YOU NAME IT. She was so sweet and knowledgable in her expertise. She knew everything and had patience with me, because I could be a bit annoying. I mean c'mon, Sephora can be a bit overwhelming for someone that doesn't know anything about makeup! Drew, was amazing as well. He literally color matched my foundation and concealer in ONE SHOT. Like damn, you are a freaking pro. He was also very patient with all my questions. Overall, I had an amazing experience here. Definitely going to be my go-to spot to re-up on all my stuff and more. Thanks Michelle and Drew! read more

Mellanie is the best! She did my color IQ and helped me to the fullest. After getting the results, she did a wonderful job doing a full coverage on my face. When I was told to look at myself in the mirror, I was very stunned and my confidence boosted like crazy! Big thanks to Mellanie for everything! I am quite new to Sephora, and she was so great to answer all my questions. read more

They always have someone helpful available to help and a great big selection of products to try.

Experienced a wonderful costumer service today from one of the Team Members, Sephora Irvine Spectrum, Tatiana. She is very professional and well oriented with products qualities. Such as hair, skin care and cosmetics ) Thank you! read more

The people that work there have no idea what they're doing. All the samples are nasty. It's not the kind of place I wanna be.

Thanks to Vivian I'm not taking off my mask! It's ALLLL about the eyes today!! Patient, professional, and personable. As a low maintenance gal, she helped guide me through the process, and made great recommendations. read more

Sephora - Thanks Vivian - Cosmetics & Beauty Supply Near Me - Irvine, California

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I would never in a million years review a store like this but after a horrible customer service experience by this employee in the front called Kristina and the myriads of horrendous reviews before me, I can see why people are so compelled to take the time to write a review. I came in to pick up a few items with my kids on the stroller. As always we are always masked and mindfully aware of our surroundings. The odd part was that we were the ONLY PRESENT customer to pick up our items and Kristina could not get her priorities straight. When her colleague came and told us to basically move because she needed to pick her stuff up, I responded and said that we were here first and should get help prior to her online customers. Kristina snapped back and said that they are dealing with a lot of customers right now. I turned around and again, we were the ONLY customer in line. I'm not sure if she had a bad day or she could not prioritize her present customer versus her future orders / customers. Note to management: your reviews on Sephora is a reflection of how Kristina represents your company. I share this only to help you all improve your customer service and prioritize your present / on-site customers in an environment where we all have to put our masks and stay safe. read more

The makeup artist named alisa were awesome she was so helpfull I enjoyed shopping so much read more

Sephora - Satisfied girl after shopping - Cosmetics & Beauty Supply Near Me - Irvine, California

I had not visited this location before now but I'm a fan! They are currently limiting the number of customers inside the store due to COVID so wear your mask and be patient. I only stopped by for my birthday gift from Sephora Beauty Insider but I'll be sure to stop by again when I need to pick up much needed me-gifts. I love that Sephora has expanded closer to home and I am glad that they still have great service. This Spectrum store is on the small side but they had what I needed. I had to wait in the hot sun for a few minutes but they do have 2 patio umbrellas outside. Going in the middle of the day in the summer is not the best time to be getting sun but a girl needs her beauty items. My visit was quick but I'll definitely be back. read more

Rudest employees ever. I will never step foot in there again! One girl even put her hand in my face then walked away after I asked her a question. read more

Great location but the Customer service deserves a zero 0! it's a hot mess, dirty testers, (I wouldn't touch anything in there), Very Rude employees including managers, they need to fire the staff or shut it down! it's Irvine Spectrum Not upscale South Coast Plaza! read more

The store is small and always packed. Everything seemed cluttered and messy. Even though the store was small, it felt like I was being followed around as if I was going to steal something. The employee didn't even say hi or acknowledge me and she was always an aisle away as I was browsing. She was blonde and ugly. Literally go to any other Sephora this one was shit. read more

I went to this store and wanted returned stuff. The employee insisted that I have to show the receipt with barcode but I didn't receive the receipt with barcode. I asked her can I use my order confirmation and said no. And then, I check the Sephora customer service they say I can use my email order confirmation. Don't like this, very unprofessional. Not Evan one star worth. read more

It's a Sephora kiosk. The place looks closed from the outside. The lighting is terrible, it felt like you are entering a dentist lobby. Alleys are narrow. There are so many staff inside, they all greet you, then they look somewhere else. Their answers were very robotic, you can find those answers online as well. And they don't know their products too well. Most skincare samples were empty and it looks like someone used their fingers to scoop out the samples. Yuck. read more

I was so excited to hear that Sephora was coming to Irvine Spectrum last year and now that it is opened, I am highly disappointed with the store. While everything still smells new in the store, lighting within the store is extremely lack luster, they don't have as many products as one would expect in a shopping mall. It is a very small Sephora in comparison to the other Sephora's in the nearby shopping malls(Tustin Marketplace, South Coast Plaza, Metro Point). I would consider this store to be a kiosk size because that's how crammed and small the place was. There's barely room to go through the aisles if another person is standing looking at make up. I know they just opened but there were a lot of things out of stock and a lot of the samples that were out were out of place so having to quickly find your shade was not a thing. When I finally found some of the make up I was looking for, I worked by way up to the cashier/supervisor to check out. They seemed extremely annoyed that they had to check people out and rushed through the entire process. Mind you, it wasn't even busy in the store. It made me so uncomfortable and I honestly regret buying stuff here after it felt like our presence was an annoyance for this cashier/supervisor. Sephora, if you are out here scoping out Yelp, maybe hiring some people that are capable of being welcoming and nice would help liven up the store. read more

Luis and Michael were amazing helpful this morning ad I ran in to get a few items. I love this store because I don't have to go to mission viejo mall or costa mesa! This is a bigger sephora with a larger selection of brands and items! (They carry my brands, both huda and beauty blender!) Not to mention the customer service is excellent and the location is easily accessible from the parking lot. read more

Visiting a makeup store post pandemic especially one you could use testers before was awesome experience. Super clean friendly environment! Staff was very helpful . I'd like to thank alyssa for her outstanding, customer service. She helped match my skin to a new foundation since my previous one has been discontinued. read more

I recently went into Sephora at Irvine spectrum about a week ago and had an interesting experience. I have to say that I had outstanding customer service by an employee named Haydee. However, the rest of the staff seemed very passive, aggressive and rude not only to other customers, but to other employees as well. It seems like a very uncomfortable place to shop at, and also to work out. I think management needs a lot more help and I only highlight from shopping here is that there was only one coworker who actually seemed interested in genuine into getting me the products I was looking for. read more

I went in today (Friday around 2pm) with one of my friends and had Mari help me out! Hands down one of the sweetest people I've ever met! She helped us find all the products we were looking for, told us about the amazing deals Sephora has going on (one of which we qualified for!) and gave really great recommendations based on what we were looking for! One of the best experiences I've had in the store by far all thanks to her! read more

This was probably one of the smallest stores I have been in with the least amount of selection. Entire end caps were empty. Product lines were limited. Other product lines did not exist at all. Displays missing most if not all of the sample trial containers,.. other containers opened. What a bummer. We had read it was going to be a flagship location. Nope. It's small. It's limited. It does NOT have enough loss prevention staff. I am wondering if the company changed its mind on this location. It's considerably smaller that it's exterior window ads would imply. Well. That's a bummer. read more

I wish this was a better location :(. I love the spectrum, if this Sephora was better it would have literally EVERYTHING for me. Unfortunately, it is always a hot mess here. Everything seems to be out of stock. It is such a small store, yet the little brands they do carry feels oddly crammed in there? read more

I was in this past Sunday for a 60- minute Full Face Makeover. I wanted to figure out how to correctly contour and highlight without looking like a clown with heavy fairy dust way too high on the cheekbones. You know... I wanted to know how to sculpt this face the way these IG "models" look like they have a filter on their face IRL all the dang time. Please teach me this magic & witchcraft, Sephora! They scheduled me with Hannah. She listened to what I was hoping to achieve without any judgment or laughter (thank you, Pretty Girl gods). She was very patient with my questions and addressed all of my concerns. Of course I walked out of there with probablly too many new products, but it was hard not to buy everything she used (I'll be back for the other 3 items left behind - never leave a man behind!). Hannah was a GREAT teacher! She was very thorough, grabbed "clean" ingredients products, and this morning I was even able to replicate what she did to my aging face! My makeup was very natural looking and my fiance liked the overall look. Thank you, Hannah! read more

worst employees out there. incredibly rude and the store itself is super packed no room to move and the employees are all up in your face never coming back read more

Everyone here is very friendly and approachable! I was offered help from every worker I walked by, and the advice they gave me was beyond helpful. The two people that I spent most time with there were Madison and Amanda.. Amanda was absolutely amazing, she helped me find the perfect foundation and made sure that I loved it before she moved on to help another person. Madison had an awesome attitude and made the atmosphere of the store brighter! Overall, loved this Sephora!!! I will definitely be back again, this may have become my favorite spot for makeup purchases! read more

Vivian and Luis! Shout out to my favorite 2 people in the store @ the Sephora Irvine location. I work right here in Irvine and found myself on breaks recently browsing and looking at Sephora products. I have never been a "girlie girl" so walking into Sephora with ALL the options can be overwhelming! What's the best foundation for my price point, best lipsticks eye shadows, eye liner... etc. Luis and Vivian have helped me both times and both have been SPOT ON with their recommendations. With only 15-20 min to browse and shop, I have never left disappointed with the products!! Vivian... thank you so much for color matching me with my foundation. The color is SPOT ON and so is the foundation!!! Never EVER has someone been RIGHT ON THE MONEY. looks like I'm not even wearing it... I guess that's how it always should have been?! Haha Luis thank you for your recommendation on the eye liner black matte pencil, easiest application and by far my favorite eyeliner now! All right let's wrap this up, between Customer service and their fast easy recommendations for me when I shop, I will be a frequent returning customer!!!! Thanks guys :) Respectfully, Larissa read more

Finally! I have been waiting for this to open. It is in a remote location of the Irvine Spectrum and easy to find. Basically, it's across from the ferris wheel. The staff was very helpful and one of the girls was nice enough to order me the items I wanted since they didn't have them in stock. The store is clean and so much in stock. I do wish it was a little bigger. With all that space with nothing around it, I'm sure why they didn't make it bigger or two story. Oh well, I still like it and cant wait to spoil myself again! read more

Rude employee! One of the employees was very rude towards my family and I. First of all, we didn't know that we couldn't try on products at the store. I didn't see any signs that said so, but when my sister was trying on foundation to see which color matches, this employee RUDELY came up and told us that there is no trying on products and for us to keep our masks on. I do understand why we are not allowed to try on products, but for there to be no visible signs, and for the employee to speak rudely to us about their policy was unacceptable. A few minutes later while we were at a different aisle looking at other products, we were putting on OUR hand sanitizer and the same employee, rudely enough, came up to us and sassed at us reminding us that we can't try on any of the products. I showed her that it was OUR HAND SANITIZER that we were putting on, and she didn't even apologize and walked away. We were planning on purchasing a few items that day, but after this experience, we will not be returning to this Sephora location. read more

I asked for help 3 times and the staff just said they couldn't and they would send someone. No one ever came. The first two seemed to be managers or something. One specifically didn't have a name tag so all I could do is describe her. She looked of Asian decent and was chubby with dyed blondish hair. When I kindly asked for help And explained I had been waiting for a long time she rudely told me I needed to understand that they were transitioning at the moment. How am I supposed to know that when I'm not an employee? Yet she proceeded to help other incoming customers. I have been a loyal Sephora customer for over 10 years. I will never be coming back to this store. Other customers were being helped by these staff while I was being ignored and I hate to pull the race card but I know it was discrimination. Thanks to Danikka who kindly ended up helping me and answering my questions but unfortunately I decided to not spend my money at this store. I will also make sure to share with others about my horrible experience here so they can avoid it. I understand places get busy but there are plenty of nice ways to explain this to customers. read more