They said it's free installation, not only is it not free at all, the installers gave absolutely no instruction on how to use this complicated thing. It took a while to figure out how to use it right, it's dangerous in traffic, and very bad for asthmatics as it makes you blow and suck repeatedly and hard for about 10 seconds. They also charge extra fees and when their equipment malfunctions they charge you to fix it. And then when I was finally completely fed up with it and decided to go with a different company, because of the ease I've been told about from others, they charged about $250 to disconnect it! read more

This company sucks as far as ignition interlock devices go. There is no bypass code for the mechanic to work on your car, they are very hard to get in contact with and sometimes takes close to an hour. I would not recommend this company. They are not cheap, they are about $100 per month plus $35 something dollars every few months for calibration. The device has drained my car battery twice in 6 months. read more

Absolute Trash company. Wish I could leave 0 stars. Phantom lock out charges for no reason and you better pray your car doesn't need any maintenance. Have it in my 2002 Honda Accord and the transmission started giving me problems so I brought it in to two separate mechanics and they were hardly able to do any work on my car unless I was present because they refuse to temporarily disable it to have maintenance done. Called and they said that I would have to schedule an appointment to have it uninstalled and then reinstalled (which they charge for) after the work is done on it so they can scam people out of even more money. The last mechanic said this was the only Interlock company he's come across that refuses to temporarily disable it for maintenance work. Use any other company besides these scum bags. read more

This is the worst company you can go to. I spoke to my law firm since they referred me, and urged them to stop referring people to this company. Their equipment is faulty, that have poor leadership and managers that hang up on you and do not assist with your issues. I have been left stranded due to the Intoxilock box. They have the highest rates of issues and everyone gets stranded. The customer service team has a language barrier and does not help you when your car breaks down. The issues with the box also caused my battery to go bad.. this is a brand new car. Intoxilock is yet to refund me in full for the damages their vetted garages did to my car. They have a customer advocate team that is also useless, the rep has not called me back and is ignoring my calls and emails. The equipment gives you faulty violations where they charge you $75 for each violation. This is a SCAM do get money out of you. I have never failed a breath test and yet the car won't start and leaves me stranded. Do not use this company. read more

This review is a little late since I haven't used them since 2018. Not the best experience. What they installed was a giant outdated brick into my car that easily overheats or if it's freezing, locks up the module, causing a lockout due to no fault of my own. I'm 99% sure the camera they have "installed" is for show. I argued a lockout when I wasn't even present in the vehicle for a lengthy period of time, and they told me they saw me on camera. Great...See where I'm going with this? I do also want to that the breathalyzer they installed is a battery sucker. I would have to replace a battery about every 9 months to a year. If you don't drive your vehicle at least for a week, the battery will be dead, and of course, you'll be locked out. What was already a bad experience boiled over into obnoxious levels. At the time, I was driving a pretty beat up vehicle, 99 Dodge Taurus. Transmission finally blew on it and I was stuck inside Portland, OR, with no money to get this towed. I called and pleaded to have someone come out and grab the module from the car because I legally cannot remove it myself. They basically told me to get bent. "Fine, screw it." Grabbed my stuff, called them and told them where the car was located and their module and to come get it before the city tows it and haven't looked back since. I get a fine in the mail about a month later for $3000 (Yeah right, for that hunk of crap?) Needless to say, I'm not going to shell out another penny to these people. If you've made a mistake in life, don't add it to the list by going with these idiots. Pick any other reputable service. read more

Do not use this company. They are scammers. never give an honest answer. And most importantly cancel your credit card when they remove your device. They have Tried to charge my card three times since they removed the device. Go to smart start. The device intoxalock installs barely works and is the size of a vhs tape read more

I would never recommend this device. In august of this year I had a quadruple bypass heart surgery my calabration was due while I was in the hospital and I couldn't get it done because of covid none of my friends will blow in it. They contacted dmv and reported me , shut my car off and charged me $75 to turn back on. The car has been sitting in my driveway doe 2 days and I cannot start it due to the fact that it is minus 5 degrees outside and the appliance is frozen. They tell me there is nothing they can do. They also hang up on me when I have a problem they cant help me to solve and they still charge me full price eventhough I cant use my car and have to call taxis, it is ridiculous read more

The whole Intoxalock process is designed to take as much money from you as possible. According to the NH DMV, before re-applying for the licensing process, a car has to have an intoxilock on it. Since you can't own a car in NH without a drivers license, the intoxilock has to be put on someone else's car before you can request a knowledge test. So it is put on my car and I have to comply with all the rules and restrictions my wife got. Then with Covid19, it takes 4 months to schedule a written test and then another month for a road test, wasting 5 months and costing me $450 for the intoxilock and another $120 for calibrations for absolutely nothing since the year timer starts the day my wife gets back her license. I now have to pay them another $1000 to lease the device and another $500 on calibrations for the times year. They also don't tell you that the re-calibration date is a hard date and time and they will disable your car 1 minute after the recalibration date/time. That will cost $75 to re-enable the car. In my case, my job has airline travel required and when I got back from a long trip to the airport, I had a dead car. NICE SURPRISE! Cha ching, $75 penalty. Since I did not have to drive that car and my wife still could not drive, I did not drive the car for a couple of weeks. No one said the device constantly draws from the battery and it killed my battery, locking up the car. Cha ching, another $75 penalty. With Covid19, I was not driving to work anymore. I called intoxilock and was told the car has to be started for at least 15 - 20 minutes every day to ensure the battery does not die, you got to be kidding me!!!!! I was told if idling the car in the driveway, I would have to stay in it. So that would be over 2 hours every week sitting in my car to ensure the battery does not die. So far, for a car my wife still can't drive until maybe her Nov 13th drivers test. I have paid over $750 for nothing yet. The device is dangerous and causes distracted driving because it goes off every 4 - 8 minutes and decides when to retry even when not appropriate since the device decides when. My car is a manual and getting into stop and go traffic or traffic lights can be terrifying. You need 3 hands, one on the wheel, one on the shifter, one on the intoxilock. Never mind using the radio or cell phone or open windows, because missing the very quiet tone and missing a test and then missing a second test will start the horn honking. I did plan to drive the car to FL (1500 miles) and see my father in law at 89 years old, but I would have to perform the breath test between 250 to 300 times each way. And it is not always accurate. I myself have failed the test 3 times in 5 months and I DON'T DRINK! Last drink was A beer from last February, 9 months ago. My wife now has her leaners permit and had not driven a car for almost 4 years. Instead of concentrating on driving the car for the first time, she was overwhelmed with the device intruding on all aspects of driving the car. The device is huge and there is nowhere to put it, so it can only go on the drivers lap. Forget about on a winters day going out and starting the car to warm up and melt the ice/snow. You can't leave the car running without staying inside, because if you miss a test, not good. As dangerous as distracted cell phone driving. read more

absolutely worse company I have ever done business with. They are so unscrupulous and unethical. Your bill starts when u talk to sales person not when u get unit installed. Jo jo the sales person is a straight up liar. she will tell u that u can do monthly payments or bi weekly. lie. they will only let u do bi weekly. why. because it's 28 day. they get extra 3 days out of you per month. do the math for one year. to get rebate u have to provide install info even though they know it is already in your car and they are charging u. double billed me on first day I talked to Jo jo. if u need to talk to somebody u have to use different phone because they have your number in system. aweful company preying on people. my lawyer is involved and will be looking at class action lawsuit read more

They are horrible! I would never recommend. No supervisors. Customer service is rude. The device is garbage, and was installed in my car without my permission (doesn't matter why). Point is I should have had to agree to have this in my car. It's not even for me! read more

After 90 days and about 12 phone calls I STILL can't get my money back for an incorrect charge of $76.36. I get someone different every time and I have to explain it all over again, only for them to tell me the money will be in my account in 24-48 hours. Haven't received yet. So I'll be posting my complaint where ever I can to get the word out...liars and cheats! read more

Horrible service. I cannot believe that I have to stay with my vehicle the whole time at the automotive place. My alternator needs to be replaced, and you can't even drop your car off to have it repaired. I would never choose their equipment. Their customer support is also appallingly bad. Don't go with this company!! read more

I had this company for two years. Absolute f@%#*$% nightmare. Multiple times their device malfunctioned resulting in out of pocket tow fees. I was told that if it was their equipments fault I would be reimbursed the tow fees. Nope! I was finally eligible for removal and found out they over charged me $476. I was told they would send a check in 1-3 business days. I then verified my address and everything was supposed to be good to go. That was six weeks ago and still no check. I have called multiple times and been told the check hasn't been sent yet because they needed to verify my address. And then verified my address again with every additional call. Today is the day I was assured the check would be here but guess what it's not. They've continued to withdraw money from my bank account biweekly for a service I discontinued when I canceled my lease. If you are considering using this company I highly recommend you not. I promise you will regret your decision doing so. I went with the cheaper company and have easily paid more now than the more expensive ones. Literally the worst experience I have ever endured with customer service representatives. Hope this review has made points I wish I would have known at the time of my decision to go with them. DONT DO IT TRUST ME! I wish I could post this review without even a one star rating. They definitely do not deserve it! read more

Worst customer service ever!! They installed it and took two months to get me the form to get my limited license. So I am paying for it without the ability to actually use my car still. Don't ever use this company. read more

I am beyond done with this company, like everyone else I too feel like it's a complete ripoff! This week Tuesday, their breathalyzer failed, not allowing me to leave the parking spot in front of the Post Office, a federal building. They were ordering a new device for me for installation on Thursday. They told me they'd patch me through to their road side service, however, they couldn't get anyone "in network" that could move my car tell morning? Vehicle I front of federal building will get Towed, thank you very much, not. I ended up using my own road side insurance. When I called the service center they didn't have any appointment for me on Thursday and was wondering why my car was parked in front of their building! I called customer service again and they informed me that they were not able to schedule an appointment Norris send out my new device on Tuesday! But an appointment would be set up for Friday. Go to the service company to drop off my car key and they tell me I have no appointment on Friday! I called customer service yet again and they reach out to the service center and only to find out that an appointment was not made in my car will not be serviced until Monday! What the heck am I supposed to do for a car? they should pay for me a rental!!! read more

worst company ever. not only does no one who works there know how it works. they lock you out and charge fees to turn it back on. then when you want to complain no one will return your calls read more

Unless you could use more stress in your life from another mandated money grab in your already highly stressful situation, then go ahead and give this company a try. You will likely be forced to keep it in your vehicle for much longer than you thought. My example: I was ordered to have it in for a year. The set up went beautifly and they made it really easy to set up my credit card so they could take my money. THATS WHERE THE GOOD EXPERIENCE ENDS! Shortly after you find that they signed you up for stuff you didn't ask for or need and they try to get it into your lease to charge you more. Want to call customer support? Get ready to wait and when you finally get someone on the phone, you realize it's an Indian call center that gives zero fks about helping you. That was how it started. It's been a year and I'm ready to get this thing out of my car and be over and past all this. NOOPE! You have to blow and go fk yourself for 3 more months of payments, why? Because you went on military orders and missed your calibration by one day. I actually did make it to the service center on the last day that the calibration was due because my orders had ended that day and I was sure I'd make it before the shop closed. NOPE AGAIN, they closed early during their business hours. I had to pay $200 the next day for a tow to get it calibrated. I call and finally get someone on the phone thinking something must be able to be done if I explain the curcumstances. After all, I had no control over this situation. NOPE X3! THATS THREE STRIKES NOW GO FK YOURSELF AND GIVE US MORE MONEY! Call the state DMV to explain the situation, they tell me to tell Intoxalock the situation and ask them to remove it. Call intoxaslock, they tell me to call the DMV and ask them to remove it. Wonderful, both sides are telling me to talk to the other and now all I want to do is rip this thing out of my car after doing everything in my power to do the right thing. Save yourself the trouble and never get a DUI for one, and for two, NEVER USE INTOXALOCK! Customer ID: 1617851 read more

This is the worst company period!!! I wish zero stars were an option. Please go with anyone else for your device. These people are CRIMINAL!! Have gotten multiple lockouts, sometimes 4 in a week. Have complained and had my device looked at and I was told device had faulty wiring and was fixed. Was reimbursed over $700 the first time. However you never get the $30 service fee back from the sevice center. I've paid a couple grand extra just on that alone. Everything is fine until your balance goes to zero. Then the random violations start happening again. Second time I was reimbursed over $500 which wasnt even all that I should have gotten but its so hard to get a hold of anyone in the states to even talk to. Balance gets to zero again and here I am currently on my 4th lock out in a week alone not counting the others since it did. This device is supposed to come out in July and I can only hope that will not be an issue.(sure it will). Stay the furthest away from this company unless you want to pay thousands of dollars more than you should!! read more

Intoxalock Ignition Interlock - Interlock Systems Near Me - Antioch, California

DO NOT USE THIS COMPANY!! DO NOT USE THIS COMPANY!!! I'm pretty sure that all the positive reviews here are paid for bot accounts. This company is shady from the very start. First call to set up they are super helpful at taking the initial set up fee of 39.99 and getting you set up with install. Soon as you get it installed they send you the lease to sign and this is where it all goes downhill. The lease has several hidden fees that they didn't mention including an extra 8 bucks a month for roadside assistance that you didn't ask for. Somehow immediately your account will be past due almost 200 dollars. Oh and since you already have it installed they add your number to the "already suckered" list and your calls don't go straight to a person. Initial call I had a live person in less than a minute. After install the menu changed and you get put on hold for at least 20-30 minutes. When you finally get a person on the line you realize it's an Indian call center and they do not care to help. I wanted to discuss the extra BS on the lease and they told me they would transfer me to someone that could help. They transfer you to total silence where nobody ever picks up. This has happened after 3 attempts. This company is only out to prey on those that are already struggling and are forced to deal with them. It's pure bait and switch. If you have a choice, DO NOT USE THIS COMPANY. read more

This company has the absolute worst customer service that I have ever encountered in my time on this earth! I I've been charged countless times for lockouts in which I had not caused nor should I have been responsible for. After shutting off the vehicle and waiting for the timer to begin its count down, I went inside of my home or the establishment in which I was frequenting.​ After my return to the vehicle, I discovered that the device was put into a lockout and I was charged $81.20 for a violation. This has happened at least a half dozen times now. When I initially started my service I had paid in advanced for 5 months of service that only lasted for 3 months before I started to receive charges to my acount. When confronting the customer service representative about the lockout charges, I was informed that they were valid lockouts and it was my responsibility to pay for each of the violations that had taken place. I have had nothing but problems with this device for the majority of the time in which I have had it in my vehicle, and I'm going to have it removed immediately!! Again, this is the absolute worst company I have ever dealt with in my life, and some of the rudest customer service Representatives I've ever encountered! I would never, ever recommend this company to anyone that I know!! This site only allows for me to put a one-star I wouldn't even give it a half a star rating!! read more

Customer service is horrible and the company wants to shuffle you around vs address the issue. I had a GA Lic but got my DUI in FL. Had my interlock installed in FL. They are sending all reports to FL when GA is the one that needs them. For some reason this is blowing their minds and noone can seem to help. It's complicated so they just pass me along and one of them hung up on me. I've had this piece of s for 3 months paying twice a month plus calibration and as far as I can tell its for nothing. read more

I spoke to Mathew and he told me he was ready to help me in anyway possible. When I told him I needed some information first, he hung up. I guess he was only interested in making a sale which I was planning on doing. Totally unprofessional and money hungry. read more

This horrible company doesn't even deserve one star. The customer service is totally incompetent if you are even able to reach anyone. I've been trying for weeks to have critical information required by the RMV emailed to me, but they haven't bothered to do so. I literally begged them to send me this information. Without it I am left in a terrible position. Do not risk your future with Intoxalock! Aside from getting a dui, using Intoxalock was the worst mistake I've made. read more

These people are scammers!! They quoted me around at least $25 less a month (I say at least because there's other hidden charges I'm most likely going to have to dispute) than they quoted AFTER THEY CHARGED THE APPLICATION FEE!! I had to put a hold on my card which takes 7-10 days... There's about 5 things they covered up with a SALESWOMAN who seemed really nice but was a snake in the grass... I pushed back my appointment but I'm still receiving appointment texts so I'm sure this is another fee... I'd really love to see some government intervention but I really doubt it's ever going to come read more

Worst company to work with some how still managed to charge me with a card I thought had been deactivated and on top of that still charging me when my vehicle is being serviced will never use or recommend this company again read more

Have to deal with them as they are the only place in my area, but they just make money hand over fist and really don't care. The blower sucks and the recalibration fees every 60 days are draining. read more

Complete scam of a company, do not use them. Got a random lock out on my device and they charged me $75. When I called them the story changed from my key being in the ignition before blowing into the interlock device to I missed a test.... TWO DAYS EARLIER. Weird it never said lockout the two days after. Customer service is horrible. They are just looking to take adb of people who are already being punished for their mistakes. read more

I'm gonna tell you this this intoxical company is added again. Every time they need money or they want me to hurry and pay my bill they'll do something to set off my car and put me in a lock out where I have to pay everything up front or I can't get my car running.. Now they're saying that they can't reset my lockout because I have a bad connection a bad connection? A bad connection is gonna keep me from going to work tomorrow to a new job I left my job today to go have my car calibrated and I got there and they wouldn't let me calibrate it because I Still owed part of this month's bill which I had already made arrangements with them for next week when I get my income tax money - but anyway so I took off work to go have it calibrated for nothing in traffic in a new boss I took off to go do that and nothing got done because they turned me away way. This company will do anything to get extra money they don't care. They don't care if you miss work a doctor's appointment your parents funeral it doesn't matter what matters to them is that they make it hard on you to blow and if you owe them $1 Yes they're gonna make you go into a lockout where you have to pay it off right then..... Equipment never works it's so hard to blow and make it a good blow where they'll accept it it's almost impossible perit's impossible. I blow so much that I get lightheaded get lightheaded. I blow so much I can't even think about anything else but blowing while I'm in the car. It is completely miserable and the driving experience is miserable because all you have to do is hear that thing beep Beat beat on and off off on and off over and over and over the whole time you're driving..... Do it wrong they're gonna lock you out and you're gonna have to pay extra money and have your car towed every time. I'm telling you if you can get out of it now don't pay these people don't join their club don't do any of it because it's gonna be a joke on you. Miserable experience. read more

Save your time and your money. This place is a joke. every time you talk to someone they will tell you something different. they will send you the wrong forms. and they won't explain nothing to you. all they will tell you to a one more day one more day. absolutely do not recommend. read more

Total scam. They will kill you in lockout fees for which has nothing to do with. Must have good lungs or pay up. Every month NEW fees are added in addition to regular fees. Get maintenance done early, your next maint is shown on app as correct BUT actual breathalyzer shows 3 days lockout for maibtenance (sic). It can't add or subtract correctly. Now pay up to unlock. read more

Unfortunately, I'm no stranger to DUI's. I've had interlocks installed in my car before and I have never had trouble with them the way I am having dealing with Intoxalock. First, I made an appointment to get a device before I had the car I was getting. This meant I didn't have the VIN for the car, which the sales associate on the phone told me would be no problem. Once I had the car, I admit, I forgot to call to give the VIN number. However, I had to call twice to reschedule the appointment (due to the date of me getting a car changing) and at no point did an associate remind me I needed my VIN, and though i can bare part of the blame on that, it is pretty terrible customer service to have to change an appointment twice and not review the account info or anything. So the day I got my device, I did not have the required DMV form for licensing, which I found at AT the DMV. So I immediately call Intoxalock and get transferred to their call center. Most of the associates spoke with an accent, so I assume it is a callcenter based out of Asia. Anyway, the day I call to ask about the form, I give them my VIN number and they say that they will send the form right away, overnight shipping. This is on a Tuesday. I call two days later on a Thursday, and they tell me the form had not been shipped and it would be sent the following day (Friday). They have no reason why and they refuse to let me talk with a supervisor. I call Saturday and they assure me I will be getting it Monday. Today is that Monday, and there is no form. I called twice, one guy gave me a tracking number, but it didn't work, so I called again and the next guy I spoke to couldn't verify my tracking number, but he assured me I'd be getting it tomorrow. I've had the dumb device in my car for almost a week, I'm all paid up, and cannot drive because I haven't been given the form. They have not made any attempt to rectify this mistake or compensate the inconvenience. Their customer service is non existent and they're making something that's already hugely inconvenient even more so. Also, their device is clunky, larger than a classic Gameboy. It has a button you have to press and requires a blow, suck, blow pattern that is probably not the easiest thing to do while driving. If you have a DUI and have to get an Interlock, don't make another mistake and go with Intoxalock. I'm seriously thinking of getting it uninstalled and going with another company just so I don't have to pay them for another year. For real, Sacramento, CA read more

Update: after writing the original review, someone from Intoxalock reached out and completely resolved the issues.

My vehicle was disabled due to cracked engine block. Got court order stating I could remove the device. Being I could not take my vehicle to have removed and no mobile service in my area I removed myself. Now they will not let me return the device. So i guess I will be paying them for the rest of my life. I did havve one customer service rep. say she would send me a return label but that never happen. Do not use this company. read more

Is there a way to give negative 5 million stars. Please put the intoxalock phone number down. Trust me look every where for reviews except intoxalocks pages. This company is the biggest crock of poop ive ever seen. If you people are reading this DO NOT use intoxalock. #1. They won't tell you but I will they are not allowed install in the state of Missouri. But they will still set you up and take your money. #2. The hidden fees. You will be charged every week and up to 3 Days before they are supposed to charge your account. The fees will change and can range from a $50 to $90 difference. #3 they will say they're sending the last calibration but they don't. But then they will schedule your Uninstall and then send an email to the state that you Uninstalled early (watch for this because you state is in on this part. You have to call the state to schedule your unistall, because you got to get permission.)#4 they places you will go. Backwoods shady mechanics that live in their shop.dirty shops to get calibrations. And i know mechanics are messy jobs but this was food wrappers and dirty diapers. Oh and a 4 hour install what a fucking joke.....I can keep going. But bottom line is intoxalock is a joke a big oh fat joke. Also not one of their employees have any Idea what they are doing. Not one. The first lady sent the wrong one so they got 2 months of money for the wrong product. Then they try to charge me for removal of old install of new. (Keep in mind they call the state to know which one to send)not even the managers know anything. And don't get me started on compliance team. They make crap up. Like seriously guys be very careful if you use this company. No matter your state. Also intoxalock has messed up batteries, cut wires they have no business touching and ruin cars. Your only seeing the good reviews that they pick and show you. (Why else would you have to email your review?)now with that said your state will not back you either they are in cahoots to get money. And now on to Google and every other site I can review this company on. Oh and there's is a suit against intoxalock so if you've been burnt by this company you should look into it. Save yourself the stress and the heartache of choosing this company. You will end up with made up stuff and a ruin car...oh not mention having to put it back in for 90 days or calling a violation lawyer. I have done both seeing as I got to be able to drive to provide. Just save yourself I promise you will thank me later. read more

Customer service is an absolute joke. 'maybe you'll be locked out of your car, maybe you won't? Just drink water, cause I can't tell you if you'll be locked out next attempt'. Customer service has zero knowledge of their, one, and only, very simple, product. Was told completely wrong information about device and fees when I called customer service to ask questions. If you get one, good luck. They also screwed my paperwork up, so now I have the pleasure of driving all the way back down (a few town's over) to get my new copy of the paperwork, that *hopefully* isn't screwed up. Avoid this company if possible. read more

Worst place to go through. Hasnt been a month and the keep trying to add on extra fees they never talk to you about. They $50 every 2 week plus a recalibration fee to the auto service that does it. Every 2 weeks the keep trying to add on $30-$40 more for shit they never discussed when signing up. Do your self a favor and find a different complany. Intoxalock is trash! read more

Is this even real life? I can't express how awful the customer service is. Don't get me started on what the device malfunctioning cost me, because they said my car was the issue. And sorting it out after the shop diagnosed it as a faulty system. That has been a joke. Going on two weeks now and you better believe they took their payment despite canceling my account due to tampering (while reported under maintenance and at the shop) and now say they just can't fix it. The shop needs it unlocked and they need to send a whole new one. But the shop has them on hand. Maybe I'm crazy, but that makes no sense to me... I wish I could just take it out. read more

Horrible customer service the tube you're supposed to blow into comes loose.I was locked because it went off while I was driving on the freeway.The mouth piece fell onto the floor and I was not able to get to it safely.I told the customer service agent this and I was told that I should have tired to pick it up off the floor.So I asked if I should risk getting into a collision to do so I was told yes.Another time it went off the car was at the mechanic's and had the tires off.I was told to have it towed to the service center.I asked how that was possible with the tires off.I was told to figure it out.The customer service agents have horrible English and many times I have a hard time understanding what they are saying.When I ask to be transferred to a supervisor I am asked why.It should be my right to ask to speak to a supervisor.I recommend to all potential customers of the company find some other company because this one is horrible.It's like a scam to keep getting money from you from lock ours that are beyond our control. read more

After reading SO many bad reviews, I immediately called to cancel my service and the appointment I had scheduled to have an Intoxalock device installed. The agent told me I'd receive a call the next day and I never heard from anyone. Then I received an email that I was charged a $50 no show fee... not only for an appointment that I cancelled but one that was on A DAY THAT HADN'T EVEN COME YET. The appointment was on a Friday and I was charged the Wednesday prior after cancelling on Tuesday. The company number brings you to representatives who can't even help you and just tell you they'll transfer you to their customer service department. Sure, they can charge you when you set up the service but when it comes to refunds and other financial issues they can't do that for you. I will say though that the initial representatives I spoke with -- Lorena and Kim -- were very kind and helpful. I spent a good 5-10 minutes on hold but finally got through. I genuinely don't blame the agents/reps because they seemed as bothered and confused as I was but almost like it wasn't surprising. Something fishy is up with this company. It took the customer service rep (James) an oddly long amount of time just to review my information just for him to further transfer me to ANOTHER department. I think they expect and hope that people will hang up if left on hold long enough but I did not. Their online contact form doesn't even work either. They dodge conflict and disputes at all costs, pun intended. Long story short (and an hour on the phone for a simple charge dispute without actually speaking to someone who was able to help me), I finally spoke with someone who told me that they charge the No Show fee if you cancel the appointment. I said I would pay to have the equipment shipped back and asked to be refunded the remaining balance. The first agent told me that'd be fine then the next one said no. Told them to keep their $50 and remove my payment information immediately because I don't trust them. She even had the nerve to say to me "I can email you the lease contract with this policy stated in it if you'd like". I said "I didn't sign any contract or lease so that's irrelevant". Insanely incompetent customer service, shady company, money vultures, trapping and scamming policies they don't tell you about until after the issue occurs. Update: I just received a call today Friday 7/8, the day my appointment was scheduled that I cancelled, from the facility that was supposed to install the device, telling me I missed my appointment. So on top of everything else mentioned above, IntoxaLock did not even cancel my appointment despite my request to do so and their confirmation that they did cancel it. I wish I was surprised. read more

This company does not care about customer satisfactuon. my vehicle has been in the shop 6 weeks due to a wreck i was not at fault for, having this device has complicated the shops work and more than doubled the amount of shop time this has taken. Intoxalock claims they have no remote access to their devices to be able to put the device in a maintenance mode. this has complicated the work on my vehicle AND costed me extra money .. this is ridiculous. read more