The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

If there was more than 5 stars , I would have been more impressed with the fact that they were all…read moreso much helpful and smooth in processing the transaction. I highly recommend them to everyone who decides to buy or sell automobiles.

I recently sold my used Mazda CX-9 to AutoLetGo…read more Robert and Ben went out of their way to make the process easy, quick and efficient. I did a video walk through of my vehicle and within 15 minutes, Robert had provided a fair quote, and I sold the vehicle the same day. I highly recommend working with them if you're selling your vehicle. Thank you!

Excellent experience at CarMax. We shopped online, got reapproved, then went for a test drive. We…read moretest drove two cars, chose one, and the signing process was easy. The only sad part is that we bought the car at the end of the day. So the workers who detailed the car before we got the keys didn't do the best job. I ended up having to clean all the visual dust, stains, and spots throughout by myself. Other than that, I would definitely use CarMax again next time we purchase a car.

Had a 3:00 pm appointment. Showed up early and told to have a seat. Advised a salesman would be…read morewith me shortly. After 45 minutes I got up and told the front desk person that I've been waiting over 40 minutes when I had an act appointment for 3:00 pm. I asked the employee why do they make appointments and then let you wait almost an hour or more to be seen!! All I was doing was picking up a car for a 24 hour test drive and had already sent all the documentation they had asked for before hand! I should have been out of there by 3:15 at the latest!! Dies this dealership think Busy customers have all day to wait on them?!?! I'm a doctor and I wonder how they'd feel if they had an appointment at a certain time with me and I showed up almost an hour late!!! Simply poor customer service!! Not a very well run dealership in my view! If you have all day to sit in a waiting room then You might want to shop for a car at CARMAX, Fairfield!!

I had a great exprience with Salem in selling my Camry. We communicated in the phone, and he showed…read moreup to take a drive of car, then we filled up forms and closed the deal. He was fun and professional. Highly recommended.

I had such a great experience selling my car with Salem. He was very friendly and trustworthy. The…read moreprocess was quick - we met up, he checked out the car, drove it around and gave me a price I couldn't refuse. I wasted so much time getting low offers from dealerships when I should've went to him in the first place. I would definitely consider working with him again in the future! Thanks Salem!

Terrible customer service. This man is a scam artist. I took my Mitsubishi 3000gt to get him to…read moresell it and he wanted to Equal trade a shitty Audi that needed wheel bearings done "500 a wheel" and mirrors and windows were cracked, that was not a fair trade and thank god i didn't do it. Don't let this mans smile fool you, keep your guard up if you wish to do buisness with him.

Bought a car last year ! Bought the extended warranty lucky ! 5200 of work done and bought the car…read morefor over 10 grand. Still have work that needs to be done . Basically worth maybe 2000 ! Had to get a whole new front suspension and back car felt and sounded like it was gonna break down a few months after buying it. Didnt even fell safe driving it with my kids felt like it was gonna break down how does a family owned business sell a car to person when it isn't reliable because I am a women and was alone buying it .. I would never buy a car from them again .I have to by all new tires get spark plugs replaced and need a new timing belt .. car isn't even worth what I bought it for can't even trade it ain't worth what I paid had to get a new water pump and a new motor for ac / heater more problems after another

Nino was fantastic! My previous car was totaled in an accident. I found they had the perfect…read more replacement, a 2008 Solara convertible. Nino held it for me so I could make the 3 hour trip to see it. He worked with me and I was able to drive it home that day. They even picked me up from the rental company after I dropped off my rental. I am very happy with the quality of the car and the customer service I received, which was better than any dealership I've ever dealt with. Highly recommend buying a car from them.

If you have low tolerance for BS - this is the place for you…read more Carlos was extremely helpful in responsive in getting me the best deal possible, and even came in on his day off to fit MY schedule! I've traded in a few cars in my life, and always without fail, you get one price over the phone, and then once they get you in-person they start with excuses why they can't honor it - but NOT here. They didn't try to talk their own offer down even after seeing damages on the car they didn't know about when they gave the initial offer. They made the process very smooth and pleasant, and when I turned down extra services at the point of purchase, they were super respectful about it, and didn't try to aggressively push it. I would definitely come back to them and recommend them to my own friends and family.

Tuesday I made an appointment for service…read more I was told I needed I needed a 789.93 [Other]: Turbocharger Intercooler Hose . part #39017739 & a Knock Sensor. Wednesday I was told the hose was out of stock. thursday I was told the part they put on was defective and they had to order a new hose. Friday I was told other people were ahead of me & he wanted the job done right He did not want the mechanic to hurry to get it completed today. 1:00 Saturday and I still do not have my car back. Saturday I was wondering when I will have my car repaired & returned At 10:00 I called to see when it would be done. They open @ 7:30. 11:18 I was told not yet maybe 20 minutes till it is done. Called me at 11:53 done waiting for a ride to pick me up. 12:46 no ride I waited & waited for the driver to pick up to get my car. 45 minutes later I called again a couple of times went straight to voicemail. Finally they answer the phone & said he could not find a driver & ordered me lift. They reported the Knock Sensor where defective even though I replaced them a few days before some place else. I asked for defective part back so I can take it back to the place that put it on I received the part back. I am kinda frustrated about my situation. I am an elderly grandmother trying to keep my car running. I feel that I am not as important as your other customers. I do question some of the practices. Saturday I will not post this until I get my car. Am I expecting to much from your service department? Do many people have to wait 5 days to get their car repaired? 787 6971

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

They Pick Up My Car In Less Then 30min After I Called And Paid Me Cash For My Toyota Corolla They…read moreGave Me The Best Price Thank You For The Great Service

Consistently excellent. Orlando is honest & decent. He does a good job at fair price & explains…read morethings. We are lucky to have him on this side of town. Great basic mechanic for makes & models. Appointments recommended

We've been getting our car repairs done by Orlando for over a decade. He takes really good care of…read moreus. We've never had any problems or complaints. His prices are very reasonable too! I definitely recommend this place.