horrible company. horrible product. no one likes to be required to have one but that's besides the point. from customer service to false positives, it's a money pit. even getting the device removed was a nightmare and I was ultimately blamed for their "automated" system not scheduling my appointment and not following up. then they won't send the work order directly to you, so they take days to send it to the service center. pathetic excuse for a company read more

DO NOT USE THEM!! TAKE YOUR BUSINESS ELSEWHERE!!! Customer Service is terrible. They will find any excuse to take your money and don't tell you all BS junk fees up front. It is impossible to reach a human through customer service. They can't deactivate the device for maintenance - you have to teach your mechanics to blow to maintenance your vehicle. As if having a blower isn't humiliating enought, the unit itself is huge and looks like a cable box remote from the late 1980's. They will not tell you upon installation to wait 2 mintues for the restart countdown, because even though you've stopped your car engine and parked, it will make you test again and if you aren't around - ooops! your bad $80 charge. The calibration and seconds you have to blow change from time to time. I've had to call them 2x to adjust - no one can possibly blow out for more than 60 seconds (they say its 4 seconds, its defintely not). DO NOT USE THIS COMPANY. I have 3 months left and I have kicked my self everyday I have to drive somewhere for going with this crap company. CASH GRAB read more

do not use the intoxalock service..the equipment is used, causes problems with your vehicle and they dont care..plz do not use this service, ive paid hundreds out in faulty money and equipment.!!!! read more

This company offers ZERO customer service. You can NOT reach anyone by phone! My device is broken. I've had 4 lock outs in 3 weeks. I had to have my car towed twice in one week, was late for work and now at risk of losing my job! No one at this company is available. There is NO customer service! Now my charges total $352.76 for 3 weeks! Total and complete rip off, predatory with no customer service. The online chat does not work. The level of stress and frustration is ridiculous. Do not use this company. read more

I had very bad experience since the initial installation. I kept getting lock outs due to the device recording that I was not breathing into it while my car was parked in my driveway for the night. I finally had another service change the breathing device and it was still recording that I was missing to test. Furthermore, I was charged over $500 of calibration fees and lock out fees with no refund. I Finally had the device re-installed and no longer have lockouts, but supposedly I cannot prove that it was the device that was malfunction. Very bad customer service in all aspects. I am stuck with this device until July because if you change the service (Intoxalock) you have to start all over with your restricted licensure. read more

I work 7 days a week from daylight to dark I took off early today to get my interlock transferred into my new truck the app says customer service 24/7 that's a lie they are 9 to 5 and I have called 3 times and spent more time on hold than I did talking to a real person about whatever issue at the time. I have asked several times for new equipment because the first 2 months I was having to recalibrate every week at 20 bucks a shot and then charge me 75 bucks for a lockout fee when I wasn't even locked out ands they started my lease 2 weeks after I had the device installed and put my credit card on auto pay after I told them not too. Thank God I only have to put up with these lazy ass people for 1 more month in very dissatisfied read more

For those just signing up the issue is not with the device the issue is when your time is up and trying to get it removed. They will give you the run around. I have sent in all my information and then they come back and say they do not have it I need to send it in again. Call the number and they say they don't have it. I ask if I can send it direct so they can verify they get it no can't do that either. Any thing to keep it in as long as possible. read more

A complete nightmare company to work with...not a SINGLE Customer Service Rep is on the same page...wait times for phone service are ridiculous...I will never recommend. read more

This is one of the worst companies I've ever dealt with. First they tried not to honor the coupon I had and now every time i try to download a copy of the lease it says "PDF failed to load" I've had the lease emailed to me, tried to download it from the website on my computer, and tried to get it from the intoxalock app on my phone. There is a problem with the document on every device, and every application i try to open it on. I tried just uploading it to the DMV directly and it gave an error saying there was a problem with the document. Intoxalock will not accept that the problem is with their document and they keep saying the problem is mine. Theres no way I can request my interlock license now because of this horrible company. Trying to get support for this has been a nightmare. They just keep putting me back on hold over and over read more

HORRIBLE company, horrible customer service, they treat you as if you're a criminal and deserve every bit of their cruel and unusual punishment. The device ruined the ignition on our truck. And also be aware that when your sentence is up, it will take this company upwards of a month or more to get their paperwork in line to actually allow you to remove the device. I'm sure this is to insure they get upwards of $200 MORE from you because they delay enough to go thru 2 more billing cycles. DO NOT USE THIS COMPANY IF YOU HAVE OTHER OPTIONS! read more

When you have the unit taken out of your car, make sure you cancel the 'roadside assistance' also, or else they'll charge $5.50 per month against your bank account. I had to call multiple times and email them several times to make sure they stop after continuous charges months after it was removed. Zero exclamation marks ! (wouldn't use a star) Bad service read more

I was getting ahead of my DMV requirements, DUI (SR-22) insurance, DUI class registration, Intoxalock, by getting it all done prior to going going to the DMV for my restricted license. Intoxalock received a notice from the Sacramento (Mandatory Action Unit) that I did not qualify, 10 days prior to installation. Even though Intoxalock knew this ahead of installation, they never let me know and went ahead and allowed me to install it. My first appointment with the DMV resulted in a denial of my "restricted license" as the certificate for the installation date wasn't "typed in" properly. The DMV said nothing at this time indicating I wasn't eligible for the device. I had also called several times to get through to the MAU without luck. After getting the installation certificate reissued (5 days later), I returned to the DMV only to find out everything was copacetic except that I did not qualify. I finally persisted long enough to confirm this with the MAU in Sacramento. I immediately contacted Intoxalock to cancel my subscription and had the device removed. When I contacted Customer Service for Intoxalock, I was told "you are responsible for knowing your DMV requirements regarding your DUI". Full Stop!! After several minutes of insisting Intoxalock KNEW ahead of time I didn't qualify, and, at minimum, had a MORAL obligation to inform me or the installer I didn't qualify for their device (I also requested a refund of the over $700 I had spent on the device), the customer service Rep said she "was the last word" and hung up on me. Not only that, they continued to charge me for the device, an additional an additional $45 fee they are still attempting to collect 6 weeks after that conversation and having the device removed. Every review I've read, and every story I've heard (in my DUI classes) involving Intoxalock are similar. There is no accountability or adequate customer service regarding ANY issue, administrative, performance, or customer service assistance, with Intoxalock that warrants anything but a vote of "NO CONFIDENCE", 2 thumbs down, or a ZERO STAR review. They operate as a monopoly without regard to the customer and pray on the anxiety , uncertainty, and lack of cohesive/consistent information available to the DUI customers who are just trying to comply and do the right thing to avoid further complications and problems with the gauntlet of requirements the State of California and DMV lay before them. This company is predatory and irresponsible and I will continue to review them as such, as there is no hope of getting any restitution for there irresponsible and shady operation. Bryce read more

If I could give negative stars I would! Anyone want to start a class action lawsuit with me? I lent a friend my car, he had the court order for intoxalock installation. It was installed without my consent, he was on file as the registered owner, but apparently that doesn't violate any laws in Texas. (blows my mind) However, he went to jail again, and called intoxalock to inform them that I was the SOLE owner of this car and was attemping to retrieve it, my ownership was ignored. I have been fighting with intoxalock for 6 months to remove the device from MY car, that I have government documentation of ownership on! I have nothing to do with the court order for the device! I have been lied to, spent hours on the phone, paid fees I didn't owe so my car didn't get locked out by this company, and have been disrespectfilly by management when voicing my rights. They ignored legal documentation of ownership for 6 months. They are a joke. read more

How I wish I had never chosen this company, which I'm reporting to the BBB. Do NOT go with them even though they are "conveniently located" - there are lots of them because they've gotten so rich scamming people. Customer Serví is terrible, if you can even reach someone, and the device is designed to die without constant power from your car battery, so the 2 times I've gone away on vacation it's died, had to get AAA to jump start car (brand new battery, as I mentioned) and then you pay $75 plus local garage $30 or else go into a "lockout." Every time I ask how a person can go on vacation they say "have someone else start it for you periodically." WHAT?? I need to hire a car sitter?? I am thinking to break my lease (yep, another way they scam you, maybe all do) and sucking up the fee then change companies. read more

Intoxalock = Incompetence. I contracted to have my ignition interlock installed through Intoxalock. I had it installed on Nov 7. Later that day I went to DMV to get my license. They refused the certificate from Intoxalock because of a technical error. I requested a replacement certificate on Nov. 8. It can not be faxed or emailed. Must be sent as hard copy with stamp. Was told it would arrive in about 7 days. Nov 16 I called intoxalock. They said that it went out on Nov. 9. Nov. 21 I called about the replacement certificate. I was told that the request for a replacement had not been processed and that it would go to the compliance department that day and would arrive in about 7 days. If it arrives in 7 days that it will be a total of 3 weeks that I have not had a license and been able to drive because of gross incompetence of Intoxalock. Locally installed at High Tech Car Audio in El Cerrito and they were a pleasure to deal with. read more

Started when I had my device installed in January into a new car. The technician started the job and refused to finish installation because it was too complicated had to have my car tower (at my expense) to another tech service center. Finally was installed but was installed wrong, went through months of lock outs and paying thousands of dollars until I received 2 lock outs in one month and rmv was going to take my license for 10 years for a faulty device. Finally found a service tech who knew what they were doing and they found device was installed wrong. Intoxalock still did not take responsibility, basically told the tech he was lying and they were not reimbursing any of my thousands of dollars of unwarranted lock out fees. Rmv hearing decided the device was faulty and I had done my due diligence in trying to fix the situation so did not take my license but i had to hire a lawyer to supoena my records because intoxlock wouldnt give me my personal logs without a supoena which cost me 1500 dollars. 4 days from my 2 year completion my of 2 years my lease expired so I renewed and went to get calibrated but the service center said I had an expired lease and they could not calibrate resulting in a violation and a 6 month extension. Rmv said they would not extend if intoxalock would write a letter saying that they did not receive the lease sign but did send a conformation email so it was an issue on their end so I am stuck with a 6 month violation unless I appeal with the board of appeal and spend another 1500 on lawyer. Have a ton of documents to support all of my claims. Please reach out with any questions about this company I will send you all documents. read more

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They are absolutely the worst company to work with. I would recommend losing your license for 10 years rather than dealing with them for 4 months. They add false charges. The system shuts down and they charge you to fix their errors. Everything about it is a scam. Take your chances if you would like. read more

They are impossible. Try calling them. Be prepared to be on hold for an eternity. Which is horrible if your system has locked you out for a many number of reasons. In my experience, it is almost always their issue, not mine. I self-installed mine, not mandated, and somehow they can't figure out that fact. I wanted to have it uninstalled to get some body work done on my car (shops don't like using it during Covid), and they are telling me I have to get a letter from the state. I installed it myself! If I get another system to prevent myself from drinking and driving, it won't be this one. read more

1} they lied, i am moving to Hawaii Big Island and they said that they had a location there so i went with them, however I called the shop and said they no longer do, what a waste of money for instal and deinstall. 2) speaking the deinstall I went to go there and the device would not so I could not drive there, so shop said get a tow truck, waste of more money. 3} I feel they are expensive. 4) If need to talk to some one you are in a automated system from hell, you need to come up with a way to actually talk to someone. read more

Please be very aware of how greedy this company is. I have my device removed and paid my final payment...they are still charging me for road side assistance every 2 weeks. When I paid my last payment January 19th it said "once your device is removed and your balance is paid your account will close." I read that whole faq page and never came across anything that said I had to personally reach out to admin by email to cancel roadside assistance charges. My account is still open, there is no way to remove it and the customer service rep said there's nothing she can do. I can't imagine how many people have been paying reoccurring payments without their knowledge because they assumed that a company did what they stated they would do. Customer service is absolutely no help at all, and that's not regarding this situation, that's regarding EVERY call I've made. Several have given me Misinformation and others just didn't listen. Between sending me to an "approved auto shop" that harassed me and treated me like shit and said gross perverted things to me and now finding out there's all these extra hidden steps I URGE you to go with a different company if you need a device in your car. read more

horrible company. device damages vehicle and company creates revenue from faulty equipment. life safer and smart start are better choices.

First of all they sent me to an auto service center an hour away from my house to get installed, come to find out theres a better one just 15 minutes away from me. Second, they didnt send out my DMV paperwork so I hade to wait a week for it to be delivered. Third! the place they sent me to decided to close busi for 2 weeks the day after they installed without any notice. so now I have this bullshit installed, I'm making payments and I can't even get my license back. And eveytime I call and try to explain to someone they don't do a damn thing except tell me it's getting delivered. This is a legitimate scam read more

These guys are a scam. Device has been out of my car for a month and my lease is up. Still charging my account and I haven't received paperwork for DMV to clear my license read more

The worst experience I've ever had in my life... hands down. The BBB should take away their license. I've now had this device on 6 months longer than needed and I've called every week to get this resolved and get a different answer every time I'm on the phone with them. Needless to say it take 30-50 minutes on hold and then they drop you off the call so I spend 3 hours a week trying to get this dealt with. The F'n worst company in history read more

A family member had the misfortune of needing to use this company. Over the 2 yrs that our debit card was on file with the company, we were charge with at least 10 lock out fee's of $75/each. Calling the company to discuss these fee's was a waste because they were certain that they would never reverse a charge, no matter what the reason. The car that had the interlock device was not used very often and even if it was, there was always a problem. A lock out or some code on the device that required a very long call to the company for help. We had to replace the starter on the vehicle and got charged a lock out fee because the battery died while at the service center. We replaced the battery a few months ago, due to the constant draining of the battery from the device. I could go on and on with all the difficulties we have had. Customer Service is useless and uncaring. It was finally time to have the device removed. Called intoxilock to schedule the removal and in trying to get the car to the shop for the removal, the battery was again DEAD which means a lock out. I called Customer Service, who unlocked the vehicle but the new battery was too drained. We had it towed to the removal appointment because we were desperate to get it out of the car. Once the intoxilock was removed and the battery charged, we havent had a problem with the car. Today, I check my debit account and see that Intoxilock charged us another $75 fee. I immediately called them and was told that there is nothing they could do and the lock out fee is part of the contract and we cannot have that money back. Pls note that when I called to schedule to removal, Intoxilock charged us $66 stating it was the removal fee, not to mention the $155 fee at the auto center to pay the mechanic to remove the device. So to get another $75 charge today blew my mind. I intend to write a letter to the State of NH to let them know that the company they contract with is taking advantage of their customers. I will also be writing reviews anywhere I can to get the word out about this horrible company. read more

If your state offers alternatives to this company for your interlock punishment, PICK SOMEONE ELSE they are literally the worst in the business. Zero customer service and the prices are wild, they do nothing and get paid a hundred bucks per month between fees and calibrations read more

Biggest scam on earth. Do not use this company. I live in Massachusetts and in order to get a removal you cant have a violation for 6 months. All of a sudden 6 months before I'm supposed to get a removal I get phantom violations for bad startups but with .000 blows. Coincidence?? I think not. And plus don't even try to get someone who has any type of authorization on the phone they will hang up on you. They will do anything they can to get every penny out of your pocket read more

Absolute nightmare experience. Equipment is not up to speed. Customer service is useless and not helpful. Complete gotcha - money grab. False violations,, faulty equipment, highway robbery - you have to take their word for it every time they want to ding you for $85+$25 dollars a clip. It should be illegal- get the technology right before you charge hardworking people for b.s. infractions. Avoid these scoundrels, trust me. If you must use them hook the device up to a car you never drive. That is the only way to avoid these crooked predators. Absolute nightmare read more

I try never to leave a negative review, it hurts good businesses so much when people do that, but these people are terrible! We are already in a vulnerable stressed position, and their sales guys are extremely aggressive. Jordan at extension 207 called me 13 times in a 24 hour period. That is excessive and harassment. I confirmed there was NO installation fee bc they were charging slightly more than other companies. He lied to me. Directly. He said it was $47.50 twice a month and no other charges. I was then informed at the shop I took my car to that there was an installation as well as a leasing fee. I literally only went with them bc of that info and so he would stop calling me and I could be done with it. I run 3 businesses, this is bad business. I'm just upset that a good hearted honest person didn't get whatever commission Jordan got. He should be ashamed of himself. I will make sure I tell every person possible not to use this company. read more

Violated for error codes COMM 54 and ERR 2 Stranded in a parking lot with error codes COMM 54, ERR 2 on 02/26/2023. Did trouble shooting over the phone with help desk. Eventual fix was disconnecting the negative on car battery and reconnecting. Was told I was ok and needed to do nothing.. No paperwork of incident would need to be submitted to state because no lockout occurred. Violated with tampering/circumventing and currently re-revoked as of 05/14/2023. Was not told those error codes would show up on report as tampering. Had I known I could have been proactive with the state of Michigan to report the incident. Was told by Intoxilock 2 weeks ago that their compliance department would reach out to the state of Michigan and report my innocence regarding the situation. Was told a letter was sent electronically to the state 2 weeks ago only to find out this week from a supervisor named "Shawn" on 05/23/2023 that "they don't do that" that there never was a letter sent to the state of Michigan proving my innocence nor will they be sending one even though all last week on recorded lines ( all their calls are supposedly recorded) I was told their compliance dept DID WRITE A LETTER ON MY BEHALF AND IT WAS TRANSMITTED TO THE STATE ELECTRONICALLY ON 05/16/2023. IT WAS ALL A LIE. I reached out to Intoxilock compliance and admin via two emails only to be met with zero reply or help. This company needs to be sued in the form of a class action lawsuit. I will be reporting this to the FTC and the BBB. I have been revoked/suspended since 05/14/2023 and I'm in danger of losing my job because I have no way to get there for something that was 100% not my fault. Why wouldn't they tell me on the phone the day of the incident ( 02/26/2023) those error codes would show up as tampering. They must know this right? Was told I was good to go and nothing needed to be done or submitted to the state of Michigan. This company is the definition of evil, malevolent, and dishonest. If a mistake is made on there end and you get reported for a violation; they will not own up to their mistake and help you correct the situation. They will provide you no documentation on trouble shooting incidents and they will lie and tell you letters were sent to the state by their compliance dept just to get you off the phone. This company made me a victim. It's now all up to me and my attorney to get this situation corrected and of course that process moves very slowly and I'll end up being revoked/suspended for 3 months for something that wasn't even my fault. Horrible company with horrible people employed there. I hope and pray they get shut down soon and sued for causing harm to innocent people. I will join any class action lawsuit initiated guaranteed! read more

This company sucks as far as ignition interlock devices go. There is no bypass code for the mechanic to work on your car, they are very hard to get in contact with and sometimes takes close to an hour. I would not recommend this company. They are not cheap, they are about $100 per month plus $35 something dollars every few months for calibration. The device has drained my car battery twice in 6 months. read more

Absolute Trash company. Wish I could leave 0 stars. Phantom lock out charges for no reason and you better pray your car doesn't need any maintenance. Have it in my 2002 Honda Accord and the transmission started giving me problems so I brought it in to two separate mechanics and they were hardly able to do any work on my car unless I was present because they refuse to temporarily disable it to have maintenance done. Called and they said that I would have to schedule an appointment to have it uninstalled and then reinstalled (which they charge for) after the work is done on it so they can scam people out of even more money. The last mechanic said this was the only Interlock company he's come across that refuses to temporarily disable it for maintenance work. Use any other company besides these scum bags. read more

This is the worst company you can go to. I spoke to my law firm since they referred me, and urged them to stop referring people to this company. Their equipment is faulty, that have poor leadership and managers that hang up on you and do not assist with your issues. I have been left stranded due to the Intoxilock box. They have the highest rates of issues and everyone gets stranded. The customer service team has a language barrier and does not help you when your car breaks down. The issues with the box also caused my battery to go bad.. this is a brand new car. Intoxilock is yet to refund me in full for the damages their vetted garages did to my car. They have a customer advocate team that is also useless, the rep has not called me back and is ignoring my calls and emails. The equipment gives you faulty violations where they charge you $75 for each violation. This is a SCAM do get money out of you. I have never failed a breath test and yet the car won't start and leaves me stranded. Do not use this company. read more

This review is a little late since I haven't used them since 2018. Not the best experience. What they installed was a giant outdated brick into my car that easily overheats or if it's freezing, locks up the module, causing a lockout due to no fault of my own. I'm 99% sure the camera they have "installed" is for show. I argued a lockout when I wasn't even present in the vehicle for a lengthy period of time, and they told me they saw me on camera. Great...See where I'm going with this? I do also want to that the breathalyzer they installed is a battery sucker. I would have to replace a battery about every 9 months to a year. If you don't drive your vehicle at least for a week, the battery will be dead, and of course, you'll be locked out. What was already a bad experience boiled over into obnoxious levels. At the time, I was driving a pretty beat up vehicle, 99 Dodge Taurus. Transmission finally blew on it and I was stuck inside Portland, OR, with no money to get this towed. I called and pleaded to have someone come out and grab the module from the car because I legally cannot remove it myself. They basically told me to get bent. "Fine, screw it." Grabbed my stuff, called them and told them where the car was located and their module and to come get it before the city tows it and haven't looked back since. I get a fine in the mail about a month later for $3000 (Yeah right, for that hunk of crap?) Needless to say, I'm not going to shell out another penny to these people. If you've made a mistake in life, don't add it to the list by going with these idiots. Pick any other reputable service. read more

Do not use this company. They are scammers. never give an honest answer. And most importantly cancel your credit card when they remove your device. They have Tried to charge my card three times since they removed the device. Go to smart start. The device intoxalock installs barely works and is the size of a vhs tape read more

absolutely worse company I have ever done business with. They are so unscrupulous and unethical. Your bill starts when u talk to sales person not when u get unit installed. Jo jo the sales person is a straight up liar. she will tell u that u can do monthly payments or bi weekly. lie. they will only let u do bi weekly. why. because it's 28 day. they get extra 3 days out of you per month. do the math for one year. to get rebate u have to provide install info even though they know it is already in your car and they are charging u. double billed me on first day I talked to Jo jo. if u need to talk to somebody u have to use different phone because they have your number in system. aweful company preying on people. my lawyer is involved and will be looking at class action lawsuit read more

I would never recommend this device. In august of this year I had a quadruple bypass heart surgery my calabration was due while I was in the hospital and I couldn't get it done because of covid none of my friends will blow in it. They contacted dmv and reported me , shut my car off and charged me $75 to turn back on. The car has been sitting in my driveway doe 2 days and I cannot start it due to the fact that it is minus 5 degrees outside and the appliance is frozen. They tell me there is nothing they can do. They also hang up on me when I have a problem they cant help me to solve and they still charge me full price eventhough I cant use my car and have to call taxis, it is ridiculous read more

They are horrible! I would never recommend. No supervisors. Customer service is rude. The device is garbage, and was installed in my car without my permission (doesn't matter why). Point is I should have had to agree to have this in my car. It's not even for me! read more

They said it's free installation, not only is it not free at all, the installers gave absolutely no instruction on how to use this complicated thing. It took a while to figure out how to use it right, it's dangerous in traffic, and very bad for asthmatics as it makes you blow and suck repeatedly and hard for about 10 seconds. They also charge extra fees and when their equipment malfunctions they charge you to fix it. And then when I was finally completely fed up with it and decided to go with a different company, because of the ease I've been told about from others, they charged about $250 to disconnect it! read more

I had this company for two years. Absolute f@%#*$% nightmare. Multiple times their device malfunctioned resulting in out of pocket tow fees. I was told that if it was their equipments fault I would be reimbursed the tow fees. Nope! I was finally eligible for removal and found out they over charged me $476. I was told they would send a check in 1-3 business days. I then verified my address and everything was supposed to be good to go. That was six weeks ago and still no check. I have called multiple times and been told the check hasn't been sent yet because they needed to verify my address. And then verified my address again with every additional call. Today is the day I was assured the check would be here but guess what it's not. They've continued to withdraw money from my bank account biweekly for a service I discontinued when I canceled my lease. If you are considering using this company I highly recommend you not. I promise you will regret your decision doing so. I went with the cheaper company and have easily paid more now than the more expensive ones. Literally the worst experience I have ever endured with customer service representatives. Hope this review has made points I wish I would have known at the time of my decision to go with them. DONT DO IT TRUST ME! I wish I could post this review without even a one star rating. They definitely do not deserve it! read more