I am aware, that I messed up first and foremost by getting into trouble by driving under the influence in the first place. Nothing good can come from this. For the sake of this review however I'd rather discuss the many downsides of this company of scammers. One of those unfortunate events you'll find yourself coming across is the interlock system installed in your vehicle. When this occurs... DO NOT use Intoxalock for your service provider. I can not stress enough baffled I am as to how this company of liars and theives can operate a business equivalent to calling a bank robber a good branch of banking service. I'd rate them in the negative numbers if I could! Let's get started: Upon agreeing with the terms of service associated with intoxalock, you will be given a brick sized device that you have to pay for to get installed as well as recalibrated in what they tell you is monthly. Instead of monthly the screen on the device will read violation and give you a lockdown every two weeks. This is of course when you didn't violate anything other than having a faulty device. If you do not drive your vehicle to place that installed the device to have the lockdown warning removed, your vehicle WILL NOT START! They give you an app which they'll tell you to install in order to "avoid lockouts" which is completely useless but you can call them right? After waiting on the phone, for an hour on a good day if you choose to call them and from what I've read from other reviews and YouTube complaints, additional fees added to your account by just calling. So, here's where the scam starts: The first calls will have you on the phone with a clear spoken person. They'll tell you they will look into the problem and then "beat around the bush" leaving you no choice but to pay for an extra calibration every month. The lockout fee set was at 75 dollars which they doubled and tripled costing around 225 everytime. You remember me telling you how it cost money to have the device simply in your car? Expect that to be added two and three times added to your credit card bill as well. If you have this device in your car for a year, you could be spending close to 3000 dollars in additional fees. "Run wire" is a reading that comes up often on the handheld device. If you ask your service station about this, they'll tell you Intoxalock is in the wrong, if you ask Intoxalock, the service station is the one who is incorrect. The most likely answer is that they're both in on the scam because you'll be given an additional fee at the service station anyway. If you are confused yet by the amount of money you have already spent, you shouldn't be as you are reading this correctly. Anyway, back to the phone calls. I forgot to mention the lack of communication they will have with the court system. So if you are on probation, need to contact or look at your status provided by the DMV, DO THIS AS SOON AS POSSIBLE as this company fails to provide this information to them! After they overcharge you constantly, then the service provider bills you too. Once they have you on the additional payments, expect the caller on the other line (English is my first language) to be a caller from outside of the United States. Other reviews I've read on people who have Spanish as their first language have similar complaints. In addition you will again be put on a "wild goose chase" in order to provide information they pretend to care about, only to take more of your money. One of the times I called, a guy on the other line was playing with his dog, borderline, ignoring what I was saying. Additional complaints that are frequently addressed that I myself didn't encounter but am in way surprised of include: 1. The device draining the battery of the vehicle 2. The newer cars unable to use the ignition because of the device. I was however told, I needed a new starter in my car when the frequent problem was either the wire, the device or a combination of both. 3. Falsifying car breakdowns. It should be noted however, that you must call your interlock service provider in case of breakdown and vehicle maintenance. It would also be nice if that information was given to you. 4. False samples (this one I see as a bit more understandable (mouthwash, certain foods etc.) But a false sample by a defective device seems to be moreso the common complaint. To end this long review not only should Intoxalock receive a lawsuit against them for the scam that they are, it should be reported to the Better Business Bureau. For quality of service, just take a look at their ratings. read more

Sooo, in this latest episode of "how can intoxalock make your day worse!" I shut my car off and went into a store to pick up a few things. Never once heard the device make a noise. Was in the store for a half hour and came back out to find that my device was in a lockout. I call the company, they say I'm in a lockout due to not blowing for the retest. Funny, my vehicle was turned off and I was inside the store when they say the retest went off. Even have pics from inside the store at the same time it was supposedly going off about a retest. I call the company, they say I had to have left my car running when it went off for a retest. Guess they don't realize that gas is too expensive right now to leave the car running. Now, I have had that device for over 2.5 years now and have never had a lockout for failing to retest or having alcohol in my system, I think I know how it works. Now I'm all the sudden being told that I have to wait for 2-3 minutes after shutting off my vehicle. I have never once been told that in the entire time I have had this garbage in my vehicle. Oh, I called a day later and the next agent I spoke with said that she was going to do an investigation and get back to me within 24 hours. That was Monday, 2 days ago. Btw, I have a camera in my vehicle and the lady told me that she could check the video to see if I had shut off and exited the vehicle before the restest went off. Plus, looking at the bill, it's not a $75 fee, it's an $80 fee. Think I'm gonna have to my lawyer in on this one. Intoxalock, ya'll have gotten enough of my damn money and if there was another company within 50 miles, I would drop your sorry company. Thank God I should only have a couple of months left with this crap! read more

. Overall this experience with Intoxalock has been AWFUL! -10/10 I DO NOT recommend this company. It's extremely difficult to get a hold of an actual person. They want you to use the app they provide WHICH doesn't even allow you to request a work order for calibrations through it. You have to go to the actual site and request them. I live an hour away from where I work so to have my vehicle good to go is an NEED. Friday my box just decided to crap the bed & need to be replaced. Intoxalock said bc it wasn't my fault they'd pay for the tow to the shop & back to wherever I needed it. I had to call their roadside assistance & roadside proceeded to tell me it only covers 15 miles so I had to pay the extra 17 miles each way. They tow it to the service center which by the time it got there they were closed & didn't open again till Monday. I call Intoxalock back telling them this & they continue to tell me it will be done Saturday even though the SERVICE CENTER ISNT OPEN TILL MONDAY. So I call Saturday just to check & NO ONE IS THERE, shocker. Monday I call the garage (meanwhile again I live an hour away from work & work Friday - Wednesday) they never received the part & don't have backups. So here I am Tuesday still waiting on a new box & customer service won't transfer me to a supervisor when I've asked SEVERAL times. After being on hold for 36 minutes waiting for a supervisor to talk to because I've been crashing on coworkers couches or UBERING an hour and back to work. THIS IS OUT OF HAND to say the least. They refuse to give me ANY paperwork on this situation showing what is going on so I can provide it to the courts. Save yourself more trouble & DO NOT use this company read more

They just charged me when I did not owe them any money. They just locked out my car for the third time claiming that I did not blow in time. The device says you have 4 minutes to blow and every 30 seconds it's beeping and saying that I did not blow in time. I was supposed to get it out March of 2020 and here we are February 2021. They called me and asked me if my car was my daily driver I answered yes and they said my machine is broke and they will fix it for free. Mean while they claim during the time it was broken I blew a .04 and they locked out my car. They just charged me $144.00 after I just paid them 630.00. I go to my car this morning to take my son to the dentist my car is locked out again. I call to ask why and they say I did not blow during a re-test. That's absolutely not true as I am extremely cautious sine the whole "machine is broken" incident and really really tired of them manipulating my machine. There is no way i missed a re-take the machine screams at me every time I don't blow hard enough and scream louder when If I miss a blow. This is complete insanity and beyond absurd. Now I have to pay for another tow truck to come out and take my car to get re-calibrated for the third time and pay them again on my dime. This is insanity and I need to find someone to help me because customer service is so rude and refuses to listen to the customer. At this point I think I may need a lawyer idk what else to do. They are going to keep locking my car out claiming I did something wrong and I have zero proof so I cannot help my self. This is wrong. read more

If you like being financially raped then threatened with jail, Intoxilock is for you. The company needs to be shut down for fraud with a class action lawsuit and it is run by a bunch of crooks. The handheld is absolute garbage and goes off every 5 to 8 minutes screaming at you for another sample. It will shut down your engine without warning, with the alarm going off without a violation...it's really dangerous. When you call, they send you to Mumbai to a group of call center who are all con artists who don't speak English. I have had to buy a new battery, pay for false lockouts, and for service when it goes on the fritz through no fault of my own. They take no responsibility for their faulty product that is just as dangerous as drinking or texting while driving. They know damn well that they are the absolute worst company on earth and are proud of it. I have seriously have had thought of suicide so many times since this thing was installed. If you try and talk to someone in the courts about the criminal extortion they rely on for their shareholders] you are laughed at. I sincerely hope that the inventor, the shareholders, their employees all get stomach cancer because the world would be a better place without them in it. read more

There customer service is terrible. They just hang up on You. There equipment is old and runs your car. The tops falls off the machine and rolls under seats in the middle of machine going off. Truly extremely unsafe i Have almost got into so many accidents. They automatically charge you a 5.95 monthly protection plan fee. I have never signed anything to do with this. They refuse to refund me or take it off my plan. Complete crooks and the states should not allow how crooked they are. I had a Intoxalock representative talking to a DMV State person asking for something they needed and they were talking to them after the DMV State person and waited to get throw to a person took 30 mins and they were talking to him and I and since they didn't understand the sheet he was asking for they decided to hang up on them. They always hang up they don't understand English. The first person that sells you on this Intoxalock is from the US. After that good luck. I am uninstalling this device and going with another compan. DO NOT USE THIS fraudulent Company truly are Crooks. The states Minnesota and Wisconsin will here about this. Can't believe they even allow them. They are just taking advantage of the people using the equipment read more

I did my time. (5months), in regards to the device, the only complaint I have was draining my battery a couple of unexplained random times. Other than that, yes it was an inconvenience, but you get used of it. I drank and drove, and accept this "inconvenience" as It's better than killing someone. But with intoxalock, I feel extorted and now a hostage! First had to pay an extra month because they started billing me the day I gave them my information to get started, and yet to even have the device installed as my old car wasn't ready yet. Now I can't get a response on app or a live person, as I'm trying to get my device removed since my court order time has been up since a month ago. Nobody live is available except for the salesperson when you first sign up. The app is helpful, especially for taking your payment and scaring you with random warning signs now and then, reminding you a collaboration is due. But I have clicked on "DEVICES REMOVAL" for 5 weeks now and NOBODY has responded like their message says it will. The only notification I receive is my lease is about to expire again. I'm not paying or signing another lease until God or a lawyer appears and helps me get out of this kidnapping. read more

Horrible. Has a "rolling Lockout" was doing some monthly maitainance on my car. Checking fluids battery, etc... missed the time frame while checking the transmission fluid (car has to be running) was frantically blowing in the device would not take the "blow" time ran out and the lockout occurred. the device immediatly reset and within seconds i blew in it again and passed the test. tried to get them to reset without the fee...would not refund my $75. said i had already been given my " grace" reset (one that would be free), this one was due to my battery going dead....older vehicle (2007, no automatic turn off light device, left the lights on). I surely hope these people never experience any car trouble (battery dead), checking fluids etc.. and have to pay $75 bucks.....whatever happened to common courtesy (empathy) to people when they have the ability to check the camera and see you trying to "blow" (with the exact time to the second) then can see you blowing in it seconds later (on the camera) with the time(just seconds later with a pass. $$$$$$$$$$$ all bout the MONEY $$$$$$$$$$$$$ these people are NOT HUMAN!!!!!! read more

"Nightmare Experience with Intoxalock: Overpriced and Unhelpful" I can't express how disappointed I am with Intoxalock's services. The exorbitant prices alone would make anyone reconsider, but the real horror lies in the abysmal customer service. Dealing with their automated answering service is a labyrinth, forcing customers to play a guessing game just to talk to someone. And when you finally do, they apologize profusely but offer no solutions. The random lockouts are infuriating, triggered by minor issues like a slightly moved camera. It's absurd that such trivial matters result in being stranded. What's worse is that their team, despite understanding the frustration, refuses to take any meaningful action. Requests for refunds or transfers to supervisors are met with a firm "no," leaving customers feeling trapped in a service that cares more about extracting money than providing a reliable and reasonable experience. Save yourself the headache and steer clear of Intoxalock. read more

El descaro mas grande que esiste .contrato de cobro cada 15 dias I te cobran cada 12 es desir 3 veses mensuales te mandan dispositivos estras pero es solo para cobrate mas imas sin contar los cobros estras que rrealisan sin el consentimiento del cliente .te mandan un contrato lleno de intrigas I parametros para asi rrobar autorisadamente .es desir con el consentimiento de los clientes ,esima de tardar en enviarlo viene en ingles son tan vajos que no se como es que tienen clientes claro asen toda estas artimañas con lo que tienen porque saven que les queda poco tiempo de servisios .tengo como comprovar todo lo que escrito esta .cobros ,frecuencia de cobro ,mensajes ostigantes I amenasantes gravacion de llamadas .todo el que quiera informacion al respesto mi numero de telefono es 3469634175 yovany peña azahares .no duden en llamarme por favor .no permitan que ladrones como esto les rrobe el dinero ni siquiera meresen una estrella read more

Do NOT use these crooks! Owned and/or operated by lawyers who specialize in breaking up American companies for foreign profit! The former president, now an "outside consultant" still has valid ties to Chinese interests! Avoid these parasites at all costs. They have absolutely no values, morals, or ethics. They take money from accounts they have been expressly forbidden to touch and now my son can't use his bank account for fear they will steal his pay!!! They do not respond to emails. Not one email has ever been responded to and I searched for any method to contact them. I tried calling. I was threatened!!! They do NOT want to talk to you unless it is to get more of your cash. Most insane way of doing business but it is lawyers so...there's no telling how badly you'll get ripped off!!! Intoxalock...no freaking good! If I could give negative stars, it'd be at least minus a hundred on a scale of one to ten!!!!! read more

Again , absolute terrible experience, hand held device has an issue, told them for few days , 5 out of the 6 people I spoke to were a complete waist if time, a 6 year old would know better, one hung up on me, told me it could be 5 days before i can get an inspection, I run a company that does 24/7 service, i already lost a full day, they going to pay me what I lost? They charged me for a lock out that had nothing to do with me! This company does not care about their customers, I know 3 other people with this device, anytime Intoxalock is mentioned, they go nuts, they have the same bad experience. Again im stranded outside a customer's house because this company' incompetence, no regard for customer's and they don't care. I have already spoken to a lawyer about this and will proceed with it. Again iv to get a tow , Disaster. read more

I sincerely wish I would have read these reviews before allowing them to install an IID in my mother's vehicle. The original service center who installed it totally botched the job. Shotty wiring held together loosely by tape. The faulty wiring killed the battery in a brand new vehicle. We're lucky it didn't start the car on fire. We had to pay $400 to the mechanics to fix the wiring. A new IID can't even be installed without a complete rewiring...that's how bad the installers messed it up. As everyone else says, it's a pain in the @$$ to get ahold of their customer service. Multiple calls lasting 45+ minutes. They just bounce you around until they eventually hang up. So frustrating! They will not reimburse for the damage caused during installation. DO NOT USE THIS COMPANY IF YOU HAVE A CHOICE!! read more

I had this company over 3 years ago and my car got locked out in the middle of my driveway because of a dead battery so I called them they said I was going to have to have my car towed to have it calibrated again this was not the first time I had problems with them had problems since day one with over billing and the equipment so that day I told them I want it out of my car so had to pay the company to come to my house and remove it costed me $375. That day I couldn't do anything with my car unless I had it done so here it is over 3 years now and they sending me a bill saying that they was not paid bull shit they no 3 years dawn the road I'm not going to have the paper work to prove that they got paid all of their money that day to get that thing out of my car I'm going to f read more

Called during a lockout and an employee named BRITTANY tried to tell me she couldn't waive my lockout fee, but when I called back and spoke with a different employee they were able to do it immediately. Brittany, tell me, how does that make sense? I thought you couldn't do that without special approval? So you are lying to your customers now and that's a direct image on intoxalock. Doesn't look good. Should probably look into Brittany and make sure she's doing what she's supposed to when she's clocked in at work. Intoxalock is an absolute mess and it starts with employees like Brittany being lazy and not doing the job that she's paid to do with the training she was given. Until you make changes from the ground up this company will continue to be known as a headache. read more

Wrote a lengthy review on trustpilot as well.see what that for a more detailed review. but i would give this company zero stars if i could. all i could say is stay away. unlike other people who had endless problems with their device, i could honestly say i did not. it's just trying to deal with them on a general level. dishonest liars no regard for what you have to say the associates have to be trained to lie. they have no conscience!! i mean the company is money hungry they need to bs you at the end to try to get another bi weekly payment. you people should be ashamed of yourselves!!! and all those participating in their shenanigans remember KARMAS a b____h ! for more see trustpilot!! stay away is all i could say !!!! read more

These are the WORST PEOPLE to deal with!!!! The Customer service center reps are SO RUDE and talk down to you, like your a dirty criminal. They made me jump through so many hoops to even remove the Intoxalock from my car. I had it set up voluntarily, but they said I needed authorization from my probation officer, which I DON NOT HAVE. Forced me to pay EXTRA FEES and forced me to stay on it an EXTRA MONTH. Whatever you do, do not use this service. Use these guys: https://www.lifesafer.com/texas200/?utm_source=google&utm_medium=cpc&utm_campaign=11992856803&utm_content=554042573178&utm_term=car%20breathalyzer&gclid=EAIaIQobChMIrpHP5NHN9gIVSBXUAR0S7A-sEAAYAyAAEgKssfD_BwE read more

One star is one too many for this shitshow of a racketeering business built on extortion. Save yourselves the headache and trouble of dealing with this scam company, if you're currently using it then boycott it and go to another company for an interlock device!! that is unless; you like to be treated like a dog, lied to constantly, taxed and or charged for their mistakes not yours or issued fees for anything they can think of. you're not a customer, human nor person or anything other than a number and how much they can squeeze out of you the moment their devil device is installed All in the name of their demonically twisted and corrupt view of "public safety"... read more

This morning I was trying to set up an appointment to get my interlock device off after 2 years, and I spoke with somebody on the phone around 8:30 AM, they said it was all taken care of... However it wasn't... I called back this afternoon, and a wonderful person by the name of Kenya Holloway answered, and from then on took care of everything I needed to accomplish. She was so nice, and did everything she needed to do to make my experience go perfectly. Thanks again Kenya for going above and beyond in your profession to make my afternoon wonderful! :-) Its people like you that are selfless that make this world a better place Thanks so much, Christopher Bender read more