I purchased a vehicle from this dealership on February 28, 2026, after being told it was…read more"practically brand new." I made it clear I needed a reliable vehicle due to how much I drive, and at no point was I informed the vehicle's history was unknown or that it had prior damage. Shortly after purchase, the A/C stopped working during a road trip. When I took it to a Toyota dealership, I was informed the vehicle had previously been in a front-end accident--something that was never disclosed. I was also told the A/C system requires significant repairs, including replacement of major components. When I contacted the sales agent, Alan, I was told I "didn't ask for the Carfax" and was offered to split the repair cost. That response was unacceptable, especially given how the vehicle was represented. While one member of the service team was professional and helpful, the overall experience has been extremely disappointing. Based on what I've learned, I would not have purchased this vehicle had I been given accurate information. I strongly recommend doing your own inspection and research before buying from this dealership.

My husband and I had been car searching for a while and we were burnt out. We were so tired of…read morepushy sales people and getting the run around on prices. Coming here and working with Alan was a breath of fresh air! He showed us the car, gave us the keys so we could test drive, and then worked with us on the final price. He also helped us get a deal on window tint! He was transparent through the entire process...and speaking of the process, it was quick! When we need another vehicle, this will be our first stop!

BUYER BEWARE. They sold me a flood vehicle. I don't know if they buy flood vehicles at auction and…read moreflip them regularly, but they sold me one and it's a lemon. Car fax showed it to be clean title with no accident history. Car only had 45,000 and shouldn't have this much corrosion and rust. Almost like salt water damage. Possibly a hurricane vehicle. I couldn't tell at the time of purchase. But since purchase I've discovered the entire vehicle is plagued with rust. Car has been in the shop for a week trying to cut bolts off to replace parts. By the time I realized what I bought it was too late. Dealership refuses to give me a copy of the inspection done on the car.

Buyer beware these people lie through their smiling alligator teeth…read more Like another reviewer they sold us a flood vehicle with a supposedly clean history. Come to find out it was at the epicenter of Hurricane Sandy. The clutch burned out 10 days after purchase, said we were riding the clutch, Ha! Learned to drive on standard. Said we should have bought their repair service warranty. Then the exhaust system went, corrosion, now the whole engine. I would never, ever buy a car from these people. The car only had 37,400, we paid cash. Wish I'd never heard of Affinity Auto!

I was in the car Market. They had a car I really wanted. After calling they sent me a car report…read morethat was not a carfax and completely unreadable. After talking too the salesperson I became completely turned off by their professionalism. There was no follow up no help in buying the car. I sold cars for 10 years and these guys have too be the worst in the business. I ended up buying another car from a dealership and had a great experience.

Just went in to look at some cars. They let me test drive 3 and answered any questions I had. They…read moredidn't have what I was looking for this time, but I'll definitely keep them in mind in the future.

I was looking for a very specific automobile and had only ever driven by Kentson in Bountiful, but…read morenever stopped or called until a couple months ago. These guys are great. Super low pressure, lots of great inventory and I LOVED that they let me test drive by myself. I was able to try out lots of cars and felt comfortable giving them a real test drive as opposed to feeling held back by having the salesman with me. I got fantastic service from James and Mark, true apostles of great service. I will be back to Kentson in the future I'm sure.

We have purchased several cars from Kentson, but it was years ago when they first opened in…read moreBountiful. We were super happy with the experience and thought their sales team and cars were great. Fast forward to this year. We messaged them about a car since we were helping a friend who needed to purchase a car. I received a phone call from Trevor asking about our interest in the car and I told him we were coming in the next day to look at it, but mentioned to him we were looking at a competitors car as well. He told us that the competitors weren't good and sold lemon cars, which I thought was pretty negative of them. Especially since we've bought several cars from this competitor many times throughout the years and been super happy with them. And whenever we've told the competitor that we were looking at cars from Kentson, they didn't say one bad thing about them. When we went to test drive the cars today Trevor wasn't there but another sales guy helped us. He was helpful but all of the cars we drove were all filthy and smelled bad, or the tires were completely worn down and would have needed to be replaced. We walked back in to the sales floor after driving a car and our salesman wasn't there so we handed the keys to the salesperson there. He looked at us confused and like we were bothering him (even though there was no one else in there) and we wondered what was going on. We told him we were dropping the key off and were going to look at another one but didn't know where the other guy had gone. He didn't say much and it was really uncomfortable. Come to find out, that was Trevor that I had talked to the other day. It wasn't professional at all. Instead of greeting us and asking us what he could do to help us he just stared at us and acted confused. We went back outside and the other salesman was there with another car for us to drive. That one was much better, and my friend was seriously considering it, but after driving it we told them we wanted to check out the other one at Rand's just to see what it was like. They mentioned again how they sell lemon cars (they do sell buy backs with minor issues that have been fixed from Tesla) and that they would never buy cars from them. My husband told them that we'd be talking to the guy we usually buy from over there and we'd be in touch. All of us were really uncomfortable with how they were trying to trash the other car dealership and it left a really bad impression. We drove down to the other dealership and all of the cars there were so much better taken care of. They had replaced tires and detailed all of the cars and it was just a much better experience. We told them that we saw one at Kentson that we liked and he said that they are a great dealership and have good inventory. We all looked at each other and were blown away. It just made Kentson look even worse. My friend ended up buying the car from the competitors and not Kentson. And afterward both of us got calls and texts from Trevor asking us how the test drive was at the competitors. I texted him back that she ended up getting a different car (so that he didn't keep contacting us - talk about high pressure) and he wanted to know which one she bought! It's none of his business which car she purchased, and I knew he was going to look it up and tell me what was wrong with it and why we shouldn't have considered it. It was just super unprofessional and we all said we would never go back there. It's a shame because they used to be really good but they've gone way down hill!!

I had an appointment for a tire check and engine scan. They…read moretold me it would be a little bit. But 3 hours later they had not even taken the car back to look at it. They offered to reschedule. That is not going to happen. Off to somewhere else with my personal and company cars.

Update 5-16-25 Light has been on since the last update, cpo warranty has now expired, Still no help…read morefrom GM Brian Johnson (As long as this truck is a problem for me I will be a problem for you Brian. Do what's right) Update 3-25-25 maybe 300m on the truck and the collision system light is back again, mgr Brian won't take my calls. Update 1-23-25. The problem LH Miller sold me has now been at their Provo store for two weeks, my personal business is mobile and I've been without work due to this for over two weeks. GM Brian and his service department at the Bountiful location were aware of this problem over a month before I purchased the vehicle yet they have done nothing to help me with the situation they put me in. They have since fired the service Mgr Matt that was part of this whole mess. I REGRET purchasing my truck from LH Miller Bountiful for my personal business, I'm now looking for an at home job as the truck has been in the dealership being diagnosed for a repair that should have been completed before the sale of the truck, now I cant schedule my customers. I found out after, the truck was traded in because of this issue (collision detection system) and that customer was quite upset with LH Millers diagnostics. My sales person was great and sent me video of any damage, one scratch on the tailgate and a big scratch on the camper shell, it was very dirty underneath but I was promised it would be detailed, inspected, the crash detection system repaired a fresh oil change and the air filter re-attached that wasn't attached to the intake tube and even deliver the truck. Awesome I was excited. Until I took delivery of the truck. Crash detection system light on, no cruise control it was still filthy, caked in mud underneath in the wheel wells it was never cleaned. I called spoke with mgr Brian who sent the delivery driver back to get the truck. They had a "professional detailer" clean the truck and had the other problem diagnosed as programming. They bring the truck back to me, collision system is good no lights, detail is sub par and was done by their detailer not a professional detailer like I was told but ok and whats this a nice new dent in the tailgate that wasn't there when the salesperson sent me video of the damage, frustrating but whatever I need the truck for my business.. First job out after getting the truck back *Collision detection system* warnings again. I get the truck home and just happened to be looking at all the mud under it and noticed the oil filter, the old oil filter that was never changed. I talk to the Mgr Brian and he has me bring it back the following Monday (I live in Orem, more mileage added on the truck back and forth to Bountiful) Reschedule my customers and take the truck back to LH Miller Bountiful where Mgr Brian and service Mgr Matt tried their best to resolve the situation but again failed. I waited at the dealership while they diagnosed the issue again and get the oil changed. Now diagnosed as an "internal short" and will need a new part so I ask if the Provo LH Miller can install the part and they agree, great no more drives to Bountiful. I meet service Mgr Matt at the gas station they offered to fill up the gas which I appreciated, while waiting at the pump I can see a drip of something under the truck, its oil. There is oil all over the axle, drag link just everything under the oil filter and was never bothered to be cleaned off, I pop the hood to check the oil level and guess what, the air filter is still not attached and just sucking in unfiltered air. I was furious, they have dropped the ball over and over and over again. Service Mgr Matt cleans up the oil and does something to the air filter I don't know what because I still had to attach it when I got home and hasn't came off since. At this point I'm not getting any apologies from management just blank stares, they get finished and the last thing the general Mgr Brian said to me, not an apology not a we screwed up again, but "try again" They have made zero effort to offer compensation or go beyond the original terms agreed upon before the sale, despite the ongoing issues and inconvenience caused by their lack of a proper inspection, diagnosis and repair. 1-23-25 Truck is at LH Miller Provo for the 2nd time being diagnosed

Had a pleasant experience here buying a used CX-5. We first stopped by to look at it and found that…read moreit was having trouble starting and the rear, automatic hatch was not working. The salesman, Tim, and I concluded it probably needed a new battery. We called back to test drive and "talk numbers" and Tim said he had already had the shop put a new battery in it and it would be ready for us. I like that he was proactive. Both times we looked at it, it was detailed well and not dirty. I feel like some dealerships half-detail it and cars aren't as clean as they could be. Price was good and they were willing to work with us a little to get where we needed to be. Tim was relaxed and didn't apply any pressure for us to buy. He felt like more like our advocate during the buying process trying to get finance to agree to the price we felt was appropriate and worked for us. The first pass on the numbers included a "reconditioning fee" of almost $700, which should absolutely be included in the price and not a fee that shows up during the negotiation process, but they were willing to wave that once we told them the price we needed out the door to make a deal. We were in and out in about an hour and a half, which is not that bad. I have been at dealerships much longer and it's not fun. We had our 3 kids with us, so we just wanted to sign what we needed to and get out. Overall, pretty happy and would buy a car from them again.

Apparently it takes them an hour to replace a stop light switch. It took me, someone with no…read moreexperience, about 5 minutes. If your STOP LIGHT SWITCH ever goes bad, just buy the part and look up a video on how to fix it. Not worth the extra $200.

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you

Well I've owned the car (2015 Q5- around $17,000) 4 months and have now had to dump $3000 into it -…read moreextended warranty is kind of a joke so read the documents carefully. I will say that the salesman Kaleb is extremely nice and has very good communication skills but I let them know I didn't know the car world- didn't want an unreliable car because my daughter would be driving it and they reassured me that they would trust their own daughter in it-- very disappointed and my son needs a car now - will definitely be going elsewhere

The staff was super friendly. The buying process was no pressure and easy. We bought a car from…read morethis dealership and later that day the check engine light came on. The owner of the company contacted us and had us bring the car in and they gave us a loaner and took our car into a mechanic and had it repaired. These guys have earned our trust and business.