Horrible and expensive Needed a crown and they replaced…read morewith non matching piece. They didn't even consult if I was ok with a non matching color.

Very helpful. A wonderful place to go if you have a watch that you need fixed…read more I would highly recommend this place. We were able to get batteries, bands as a lot of information about our watches that we did not know. I would go back to this establishment no matter how far away it was.

Used to stop in weekly when for the best deals around. Now that La Familia bought it the prices are…read morethe same as online. Staff isn't friendly, no good deals, its disheartening. save your time and go somewhere else.

I went in Lake Miriam Pawn to look at jewelry and the woman was by fat the most rude person I've…read moreever encountered while shopping. I'll never go back there again and I'll tell all my family and friends not to go there.

I would give them zero stars if I could. The jeweler ran me back and forth like a messenger boy,…read moretrickling out his requirements one at a time instead of being upfront. I visited twice to have the loose stones set. Neither time did he mention needing grading certificates. On my second visit, he sent me all the way home to fetch my chains so he could measure the hardware for the bails. I pointed out that custom bails usually follow standard conventions to accommodate normal clasps, but he insisted. When I finally returned with the necklaces, he threw a brand-new curveball: he now demanded to see the stones' certificates. When I asked why he didn't mention this before sending me home, his only response was a dismissive, "I just need to see them." I asked what would happen if these were inherited or estate stones without paperwork, and he flatly said, "Sorry, I can't help you." If a jeweler is worried about stone breakage under pressure, evaluating the gem's integrity is supposed to be their job and expertise. To spring a rigid paperwork policy on a client after making them run errands is completely unprofessional. a nasty bully who is a total waste of time.

I just would like to say Boggs did a great job dipping my engagement ring & wedding band in…read morerhodium. I was told 1 week it was done in less than that. They called to say it was ready. A nice young lady bead there when I picked it up, very friendly. The price was very fair .

The customer service you receive at Sergio Jewelers is over and above…read more The merchandise is amazing. My first time there and now Sergio Jewelers will be my prefernce of jeweler. Super service, Super people. Highly recommend to any and everyone.

Thank you fot making it right! My memorial piece is gorgeous. Sergio did a wonderful job and I'm…read morevery happy with the results.

I bought an invicta watch recently and it needed a few links removed so I brought it to the store…read moreat the outlet mall and they removed the links for free! It would have cost me at least $50.00 had I bought it to a jeweler!

Invicta Store at International Plaza and Bay Street in Tampa is a great source for quality watches…read moreand accessories. I really like the selection of different items that they have here that are unique and different. The staff here is very helpful and makes sure that you find the right watch for you.

A True S Tampa Gem ! Beautiful Jewelry Choices AND Watch…read moreBattery Replacement all Brands which is A Rare Commodity these Days ! Thanks Portofino Jewelers !!

Honesty and integrity in a service person, wow!!! I expected to pay a lot more than I did to have…read morethis 20 something year old watch serviced. I was shocked that he serviced it and replaced my battery at a ridiculously inexpensive rate and he did it while I waited. Five Stars and two thumbs up from me.

I bought a refreigerator and the warranty has the customer attempt a repair without a tech. the…read morewatranty is not cheaper. I bought a water filter there and it was old and had liquid oozing from it. I price check. I bought from Lowe's for a better price and next day delivery.

Bait and switch. Online says it's in stock but get a call saying it's not and can I wait a few…read moreweeks? They have to order it from the manufacturer. Sounds a bit shifty to me.

I love this location. I have been coming here for years and the customer service is unmatched for…read morehow understaffed there location is. Everyone is extremely polite and helpful. When I was searching for an engagement ring for my soon to be wife I shopped around at 10 different stores and locations and no one really seemed to want to help me until I met Diane and Melanie. They helped me pick out the perfect ring in my budget. Unfortunately she lost that ring but Melanie and Diane were right there to help us pick out another. They even helped me pick out a wedding band for myself and Melanie just helped me out with getting an upgrade on it today! They are both so wonderful and I am thankful for that location and all of those who work there.

My boyfriend purchased me a necklace for my birthday, but then we found one online at a better…read moredeal, so we brought it in to exchange it. We were helped by Diane. I showed her the necklace that I was interested in online, and she said that we could not do an exchange, but we had to return the one we purchased and do a separate transaction for the purchase of the new necklace, which was no problem. My boyfriend went to pay and then the computer froze and we did not know if the transaction went through. She said that if it went through, I would have gotten an email. I did not receive an email, so I asked her if I could verify the email that she had on file. Instead of looking at the screen and reading the email off to me, she was looking at me and telling me what email she entered, as if for some reason she was trying to prove that she made no mistake on her end. Turns out that she mistook the "n" in my name for an "m". My boyfriend was being very understanding and just said to do the transaction again and if it turned our that he got double charged then he would dispute the transaction. The second time, she submitted the order it took an additional 10 minutes. We could have ordered the necklace online ourselves, but she said that if it was shipped to the store, that the shipping would be free. So, we agreed to have it shipped to the store. After the second transaction finally went through, she said that I would get a confirmation email. I received an email within a few seconds and double checked it to make sure that everything was correct. Under the shipping information, I discovered that it was being shipped to a store in a different state for pick up. I brought it to the attention to Diane and she said "I changed it four times, I don't know how it got changed back." She got on the phone to call, but the associate at the register next to her told her that she could just call without having me wait. So, once Diane said she would call them right away and have it fixed, I asked her to take down my number and give me a call once she was able to confirm that the change had been completed. She took down my number and said she would call me. The next day, I waited until 12pm. Still no call from Diane. I called the store and asked to speak to Diane. When Diane got on the phone, I told her that I was just following up because I didn't receive a follow up call from her. She responded with "It wasn't done because I couldn't get ahold of anyone." So, if I didn't call to follow up, she was just going to leave it at that? She then said that she would just have it Fed-Ex'd from that store to theirs once it was received by the wrong store. She said this nonchalantly, as if I was just going to take her word that she would have this done. I told her that I needed some kind of confirmation or receipt stating that this would be done so that I could follow my order. It's not like the order was a $100 order. The necklace was $1,100 that was on sale for $700. Once I was adamant that I wanted a confirmation of the transaction, she put me on hold and told me that she would have to talk to her manager. She came back on the phone and said that her manager would be emailing me later that day. I checked my order online and it said that it had not been shipped yet. With as unhelpful as Diane was, I decided to try to resolve the issue myself. After spending 2 hours on the phone, an hour of it being on hold and the other hour waiting to see if they would be able to resolve the issue, I was told that they were not able to change the shipping address. I ended up receiving an email later that evening from Diane's manager stating that she would have it Fed-Ex'd to her store from the wrong store. After getting nowhere trying to resolve the issue that was caused by simply not double checking and confirming the shipping address, I got nowhere so I am just left waiting. What a waste of time and such a bad customer service experience.