Randy from the Service Department was very helpful and accommodating during a recent, unscheduled diagnosis needed on my daughter's car. He kept me informed, called to assure the issue and assisted with getting all done minutes before service closed so she could have her car before school started again on Monday! Appreciated the great customer service by Randy and Gabby! read more

Sit back cause this one is a doozy. I walked in to look at a Infiniti Q60 on their lot, I dealt with Darren at first, we had talked so I showed up to look over the car that my dad and I wanted to buy. I drove it and decided to come back for an appraisal on my Mazda the next day, didn't pan out fair enough and I left. I then return over a week later with my father with the Mazda looking to see if a deal can be salvaged. He drives it and decides to move forward, they them take us in and start the process for trade ins, they send this absolutely appalling guy, they said he was a manger, named AUSTIN pulling numbers out of no were in a desperate attempt to confuse us offering at first 15,000 and wanting to charge us more for the car @25498 him asking for 28k which he said was market. My dad and I then get upset and prepare to walk out and this guy who calls himself TooTall (TT) come to "save the deal". He then goes back and forth with us slowly adding money for the trade from 15k to 20500, always trying to use the whole "can you help me", saying I'm working with you "can you work with me" classic pushy tactics. He then tells me a fair number for the car and we at that point are just disagreeing on the drive out price. We decide to walk out and go to the car and think, I then walk up back to agree to the price and this other manager then tells me no no the price is 400 more. I tell him no and drove off, THEN TT CALLS MY PERSONAL PHONE AND SAYS HE WAS IN THE BATHROOM AND THAT IT WAS NOW ONLY 200 more than his original price!!!!! Stupid me I return and we come back in to get the deal done. They then relook over the car that same manage who had told me it was $400 more along with TT look the car over. TT THEN COMES BACK AND SAYS YOU KNOW WHAT MY MANAGER SAYS THE DEAL WAS ONLY IF U FINANCE WITH US!!!!. Presumably so they can stick it to us. BY THEN WE HAD ENOUGH AND LEFT FOR THE FINAL TIME SPENDING 4hrs here for not. I was shocked at the extreme unprofessionalism of these people to call me and agree to a price, more than our original, have me return there, and then to say no. IM WARNING YOU, YOU WILL REGRET DEALING WITH THEM, THIS WAS BEFORE A CAR WAS EVEN BOUGHT, CAN YOU IMAGINE AFTER. BUT THE REAl SHOCKER...... THEY SOLD THE EXACT CAR TO ANOTHER DEALERSHIP IN THE VALLEY. They skipped on a sale to sell to them... something is so wrong with that and this whole episode. I sent a letter to the manager no response... so all I could do was to post this review and file a report with the BETTER BUSINESS BUREAU (BBB). I really wonder and have expressed if these tactics violate the BBB policy. I have included pics that I have ,and gave in my BBB report, to highlight the actions and as proof. HEED MY WARNING. read more

IPAC Mazda - They sold the exact car to a different dealership rather than sell to me after all they put me through trying to buy this car.... just WOW - Car Dealers Near Me - San Antonio, Texas

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A Terrific Dealership. I purchased a 2014 Mazda 2 from these good people and I love it. They are sweet and good people. The moment I walked onto the lot, Ben and Mustafa made my wife and I feel like old friends. I suggest that you visit IPAC Mazda! read more

UPDATE: 06 February 2014 I have come to an agreement with Ingram Park Mazda. While I am upset at everything that happened, I do appreciate the GM working with me to resolve this issue. It appears that the person that sold me my extended warranty no longer works at this dealership but I don't know that for sure. I was assured that any similar issues that may have occurred in the past are no longer tolerated or happening at this dealership. Again, thank you for working with me to resolve this issue. UPDATE: 31 January 2014 I have spoken with the GM of Ingram Park Mazda twice and he is now negotiating a proper solution to this matter. What that is, well, I'll just have to wait and see. If I find the end result satisfactory, I will update this review again and potentially change my star rating. I understand the GM's position on this issue and I believe he understands mine. Let's all keep our fingers crossed that an amicable solution can be found. ***Caveat Emptor*** I purchased a pre-owned Mazda 3 from Ingram Park Mazda in January 2010. I learned very recently that the finance officer lied to me in order to sell the extended warranty. Why would someone lie to sell an extended warranty? Because they receive a commission on the sale. Ingram Park Mazda has been unable to identify this finance officer due to an illegible signature and the fact that these finance officers, according to Ingram's sale's manager, "move from branch to branch." The vehicle had about 8500 miles on it when I purchased it. The vehicle, because it had low 8500 miles, was still under the factory warranty of 3 years/30,000 miles. The finance officer spent about 40 minutes trying to convince me to purchase the extended warranty. What convinced me to purchase the extended warranty was when he showed me the math. I had stated that I drove about 20,000 miles per year. He replied that with this extended warranty of 2 years and 60,000 miles, I would be covered almost to the end of my 5 year loan--a total of 5 years and 90,000 total miles (2 years Mazda warranty + 3 year extended warranty; 30,000 mile Mazda warranty + 60,000 mile extended warranty). This is a contract that I saw for about 5 seconds as the finance officer flipped that the gigantic stack of documents having me sign and initial. Coincidentally, I was never given a copy of my extended warranty (until 4 years later upon request) nor any information on the plan. As a first-time new car buyer, I relied on this finance officer to explain the details to me and to be honest. This was not the case. He sold me an "extended" warranty that, based on my driving habits (20K/year), would be of very little value beyond the original 3 year, 30K Mazda warranty based on my driving habit (20K+ per year). This policy cost me $2000 and I continue to pay off this loan to this day. I visited Ingram Park Mazda 3 weeks ago and spoke to their sales supervisor. This man seemed genuinely interested and sincere. He stated that he is a businessman and he wants to make people happy. However, he acknowledged that car salesmen have a negative reputation and that it is sometimes difficult to overcome that. He then took my name, email, and phone number, shook my hand and said he would look into it and get back with me in 24 hours. Five days later, I received an email from him stating that he was busy and would get to my issue soon. I heard nothing from Ingram Park Mazda until I contacted them three weeks later. The sales manager stated that since they were unable to locate the finance officer, it was just my word and as such, there was nothing they could do for me. I guess the customer isn't right at Ingram Park Mazda. I thought it was strange that after purchasing my car I never received a call from Ingram Park Mazda to see how the car was working out. Nor did they contact me regarding scheduled maintenance intervals. The only time they contacted me was a couple of years after the purchase and only to ask if I would consider trading the car in on the purchase of a new car. Ingram Park Mazda, specifically the mystery finance officer, lied to me in order to make a sale and receive his commission. Is it any wonder why car salesmen have the reputation they do? I have filed a complaint with the Texas Attorney General over this matter as well as the Better Business Bureau. PS: I just got off the phone with the manager of Ingram Park Mazda who stated his dealership's position on this matter. Again, with regards to my bogus extended warranty, they refused to do anything. That's fine. That's their prerogative but to assuage my conscience, I have to do what I have to do. PPS: Just like a true salesman, the dealership GM tried to sell me a new car just before I hung up. Classic. PPPS: He also stated that nothing will come of filing complaints and that it won't affect his business. Maybe he is right but I have got to try. read more

This place is dodgey. They REALLY want you to use their finance companies and want to convince you they can get you a better rate. Of course what they don't tell you is they get kickbacks from their finance companies and sell you the car at a higher total price than what they would sell it for if you have your own bank or paid cash. I came in pre-approved from my bank with an excellent rate and when I told them I did not want to hear about their finance options they quickly lost interest in me. Plus the cars they have on their website on NOT what they actually have available. They had a Mazda3 I was interested in listed on their website for what I thought was a good price. I told them I wanted to see that specific car and I waited for 45 minutes for them to try and "find" that vehicle. I finally got tired of waiting and walked out. The manager and the sales people just watched me walk out because they knew I was not going to play their game and fall into their trap. STAY AWAY FROM THIS PLACE! read more

After being in a major car accident, I just went in to price around for a car I needed asap. It was hard to tell how much money I may or may not get from the insurance companies later on, but I still got a great deal. Robert Mendez was very knowledgeable about the Mazda 6. I test drove 2 and fell in love with the second one. He was quick to show me the blind spot monitoring and other safety features that came with the car. He was very compassionate and relatable to what I was going through and I very much appreciated it. After going to just "price around," I drove away in my 2016 Mazda 6 just 3 hours later. Thank you! read more

IPAC Mazda - Car Dealers Near Me - San Antonio, Texas

I would like to say thank you and job well done IPAC MAZDA. We recently traded our son's Jeep Commander in for a 2013 Mazda 3. My wife did most of the leg work on this trade and was very impressed with how nicely she and my son were treated. She was very complimentary of the Sales Consultant, Brandon Livingston. Since my signature was required on some paperwork she said I should have Brandon show me around since we were also thinking of trading my Hummer in. Upon my arrival to the dealership i was greeted in the parking lot as i pulled in and directed where to park. They also escorted me into the building and and had the receptionist page Brandon. Everyone was very cordial and efficient. Brandon arrived and escorted me to Stephen Duff the Finance Manager's office. Stephen too was very cordial and had all the paperwork ready for me to sign. After signing, Brandon showed me around the lot. He walked me through a variety of makes and models that Mazda had to offer and was very knowledgeable about each accessory that the different models came with. Needless to say I was very impressed, relaxed and stress free. I met Eddie Sanchez the Sales Manager who was very friendly and hoped that when I got ready to trade my Hummer would give them a call. Brandon and i set up an appointment to have my Hummer appraised and to start the paperwork for a trade in. The entire process went very quickly and we soon came to an agreement on price. I decided on a CX5 Grand Touring with Tech Package in Liquid Silver and as luck would have it my vehicle was on a truck headed to the dealership. They took my 2006 Hummer off my hands and loaned me a CX5 to drive until mine arrived. My CX5 arrived the next day and Brandon walked me through the vehicle explaining how things worked. He also helped me set up the Nav system, Bluetooth, Radio, and SiriusXM satellite which I got a 4 month free trial. Thanks IPAC MAZDA for making me feel like family. read more

DON'T BUY ANYTHING FROM HERE Very unprofessional and lack communication. I regret buying from this business. Honestly they provided the worst purchasing experience. I highly suggest you get your vehicle somewhere else. Anywhere else in fact. Only friendly until you've signed off. read more

Daniel sales rep was very helpful and knowledgeable. The experience was very nice and staff was helpful read more

IPAC Mazda - Forgot to post my pic -- Daniel sales rep was awesome to work with and the finance manager Joel Sanchez was awesome too - friendly staff - Car Dealers Near Me - San Antonio, Texas

STOP!! Think twice before buying a car from this dealer!! I did and you should know that certification they charge for is a hoax!! My car needed new brakes in less than 8 months and found out there were parts that were faulty and damaged from a previous brake job! However they charged me nearly 2k up front for their bogus certification!! This is an outrage!! I tried to negotiate with them but they would not budge! That's not good business!!! read more

Bought a car here the other day. Josh gave wonderful service!!! Make sure you have them check ur tire pressure before you leave. A different guy from the dealer told us the light is on because of the cold weather. 2 days later i checked on it and spent $3.00 at heb to put air in the tires. Just my adventure! read more

IPAC Mazda, wake up and smell the negative reviews! You advertised a used car on your website and on Autotrader. There was no price. The Carfax you posted indicated that you acquired the vehicle about 10 days ago. When I first called and spoke with your Internet representative, she informed me that you were still inspecting the car; hence, the lack of a price. Sounds reasonable. Calling back later that day, I asked specifically if the car was in stock and available for a test drive. She responded yes and that she would notify the salesperson to have it ready. I told her I'd be there in less than one hour. Upon arriving, salespeople descended upon mi esposa and I only to turn us over to the manager when I told them that I was interested in a specific car. The manager and a third salesperson told us they'd have to drive to the back and get the car. Ten minutes later, he returned to inform us that the car failed their safety inspection and asked if there were another vehicle in that price range. We informed him that it had no price, shook hands, and left the lot. This is poor business: whether misinformed, poorly educated, disorganized, or deceitful, it's just wrong. We left with a bad taste in our mouths. IPAC has lost any potential future business from this family. I will gladly share my story with my coworkers. read more

Comment on maintenance. My husband was getting routine maintenance on his car as well as a work order on a recall. He made the appointment well ahead of time including the recall info because we are both busy (we coordinated so I could pick him up while his car was being worked on and then drop him off once his car was ready). Sometime in the afternoon he received a phone all saying they did not have the part for the recall and apparently they hadn't done any of the maintenance. Lack of professionalism on their part to not confirm or prepare to work on a vehicle. Very frustrating to drive across town for NOTHING. Once my husband picked up the car they asked if he would fill out a survey for their service. Ha! We went to North Park Mazda and had great service. read more

Scam alert. Don't go to the place they will write your information down and try to sell you a car. Then they will check your supposedly winning number with another numbers they have hidden then they will say sorry you didn't win but here is a 5$ McDonald's gift card. Once again stay away SCAM. read more

IPAC Mazda - Car Dealers Near Me - San Antonio, Texas

This review is for the service department only. I've been taking my 2007 Mazda3 to IPAC Mazda for maintenance and repairs for several years now, and I've been generally pleased with the quality and timeliness of their work. I never have difficulty getting an appointment, and they usually manage to find a coupon or some kind of discount to save me a little money. Once you get on their mailing list, you get all kinds of great coupons in the mail, like $10 oil changes and $1 wiper blades. Everyone who works there is pretty friendly as well. Getting your car worked on is not much fun, but IPAC Mazda does a good job of getting you taken care of and on your way. read more

I went here this morning for my 45,000 mile maintenance. I was helped right away and explained to the service advisor that I'm on a budget but want to make sure that I'm getting the services that my car needs. He said it would be $49.99 for the oil change and inspection, which was higher than I would have liked (especially since they usually have coupons on their site for $19.99 oil changes), but I agreed to the charges. To my surprise, when I came back and hour later to pick up my vehicle, they had comped my services! I am very appreciative of the gesture and truly feel valued as a customer. I've been coming here for the past three years for maintenance, and I will continue to do so! read more

This was bad place to come to. I received a promotional card that stated I had one a prize.. to just show up and claim a prize. The worst prize was a $250 Amazon card. Not bad, I thought. I went to the dealership to claim my prize. I knew they were gonna try to sell me a car. I get it. When I stated that I wasn't interested in a car, I was then taken to speak to their manager. Fine, I'll do it. Anyway, after I was told that my prize was a 3 day vacation, I was livid. Heck, I get that call 4 times a week on my cellphone.This prize wasn't even in their promotional card. Why would I want this prize? It was a clear case of bait & switch. Never will I touch the ground or their parking lot.!!!! Ill take my business elsewhere. One more thing. The manager said and I quote, "I sold a client with a credit rating of 462, a $30,000 car"! read more

I walked in and found the Mazda I loved! Anthony my salesman told me that they didn't have any red cars in stock like the one I wanted, so I waited a while and I finally got the call that it was in! I was super excited! I ended up having to go back 4 times before I finally handed the keys back to them after having the car for 4 days and it still not being mine! Each time there was another issue, I was passed around to 5 different people over the course of this horrible experience. I've never seen a more unorganized sales organization. They were pushy on trying to get me to buy and in the end it really bitt them in the butt because I ended up having a FABULOUS experience at Ancira CJDR. I went home with a Jeep the same day with NOT ONE issue unlike this place. read more

went to get my car serviced. Staff is obsolutely friendly. Even when walking around everyone says hi. Btw the buying process was a success too,easy transaction. read more

IPAC Mazda - Not mine but who would buy this? - Car Dealers Near Me - San Antonio, Texas

AVOID this car dealership if you are weak and cannot stand to be pressured. I was browsing and made it clear to the salesman I was not buying today but was asked if they could get the price right if I would buy, I said possibly. Let me tell you... by the time they were through, the entire sales team was at my cubicle taking notes and surrounding the spot. There was so much back and forth with the sales rep, his mgr and the floor mgr as well - that they really tried to break me and I stood firm and did not sign. I walked and they called me right after trying to sell to me still after I had left. Really, do your research and you'll find the many ways that car salesman will snakily try to get you to give up your info and signatures and go home buying a car that you may not have wanted. This place is really horrible in their practices. They should really put a leash and muzzle on this car dealership. Never going here again! read more

Daniel was super helpful and they gave me a superb deal on my older truck with a lot of negative value. I feel I am knowledgeable on car buying and extremely pleased with the great lengths the managers and number crunchers were willing to go to get me a deal. After a couple days of negotiations I got an awesome deal in a new miata and couldn't be happier. Thanks IPM! read more

IPAC Mazda - Out with the old in with the new! - Car Dealers Near Me - San Antonio, Texas

Great customer service and very professional environment. With the help of my car salesman, Joey Esparza, and Sales Manager, Pablo Serna, I was able to walk away with the car of my dreams. They both went above and beyond to meet my requests. Would highly recommend to buy your next car at IPAC Mazda. read more

IPAC Mazda - Car Dealers Near Me - San Antonio, Texas

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We were so close to signing a deal with them but they wanted to charge $1600+ for reconditioning fee. That's ridiculous. And we just did an apple's to apple's comparison with another car and dealer 10 minutes away. read more

Looking for a vehicle is stressful enough without the car salesman attitude. I get it, they're car salesman but is that really an excuse to make someone feel unworthy of your time. Bottom line, the car that I had previously found on my own, online, was never shown to me or even confirmed that the vehicle was still available. This sales man also made very inappropriate comments while showing us around the car lot. Then, when another guy wasn't telling/ showing me the deal I was after and when I let him know that, he basically walked out on me. No handshake and smile, no "thank you for your time", nothing. Very rude and unprofessional. I believe his name was Carl. There were also several salesmen playing around in the showroom like it was recess. I felt like I was trying to sell myself to them rather than the other way around. Horrible experience. The only reason I'm giving them one star is because, I have too. read more

My experience was certainly different then some folks write about here. Much different, much more positive. I called and talked to Joey Esparza, internet sales. I gave him the stock # of the vehicle I saw on line, well really, 2 stock numbers of Mazda CX5s I liked. I told him the info about my trade and my expectations for trade-in amount (had been to NADA and Kelly Blue Book on line to research) and re-iterated the sales price that they had on their website. He got with the sales manager Karl and gave me a range of numbers and indicated that it all boiled down to the trade in allowance. I told him I didn't want to spend hours at the dealership. Karl Sidney called me and said he would like to sell me a new CX5 but really needed to see the trade-in and couldn't just take my word for the mileage and condition it was in. Long story short - I went to the dealership and Karl was a man of his word - there wasn't a long wait or any hassle. We went over the numbers many times and they were close to what I thought I should get for trade in. I reminded him this was President's day and Mazda was offering rebates. Then when he said what price he would do, I told him I needed the GAP insurance in the price. By now the dealership closing time had passed and he hung in there telling me he needed more money. I already knew from my credit union what terms and interest I would be approved from a few days earlier when I checked on the payoff amount of my trade in. We reached a compromise about the GAP and finally he indicated that he would get me financed for a lower interest rate then I could get. Bottom line - he did. So now I am the proud owner of a new 2016Mazda CX5. Joey and Karl were very polite and professional all the time I was there. Karl showed restraint as I kept wanting to review the numbers several times from the beginning. All in all, I don't hesitate one bit in recommending Ingram Park Mazda as the place to go and buy a new car. read more

IPAC Mazda - Great deal - beautiful car!! - Car Dealers Near Me - San Antonio, Texas

I did not appreciate the sales man. However the cars are ok. I went a second tone and found a different sales man.

I know car dealerships are always people's favorite places to be. My review is specifically based off of their service department. I have been here a few times. Each time they always try and tack on unnecessary things. We paid to have our tires rotated and balanced by them a month ago and then we started having issues so when I bring it back they are telling me it's because my tires need to be balanced for another $40. I told them I just paid them to do that so it looks like they charged me for something they didn't do. By car is under bumper to bumper warranty only 18,000 miles on it and they magically try and charge me for random things. In addition the wait times are ridiculous with no service cars available. I will drive farther next time to go to a different Mazda dealership. read more

Mark and Duc were awesome. We were welcomed with smiling faces and great service. He was not too pushy and was very patient with us while trying to decide on a car. At the end, the deal as done and we are very pleased with our new car. I would recommend buying your next car here with Duc and his sales team. read more

This dealer suck!!! They will bait and switch you! I drove from Austin to this dealership. Because I talk to Amy in the Internet department and was told that they would give me more my trade then anybody in Austin! So when I got there I looked @ the car and I like it. Then when we got to talking numbers the price that was on there website changed and went up by $1000. Then they low balled me on my trade by 3000.00. Here in Austin I had 3 dealer willing to give me why more! This place is a joke don't wast your time!!!! read more

This dealership sent out flyers in the mail. If you matched the numbers on the flyer, you supposably won one of four big prizes. Skeptical, we called the number on the flyer who assured us that we did indeed win and had to go to the dealership and they would have our prize at the counter. Drove 30 minutes to get to the dealership and found out the prize they were handing out was a $5 gift card to Walmart. The paper said the prizes were "$25,000 gift card to Walmart, $250 cash, iPad, $500 gift card to Walmart". It was a scam to gets people to the dealership. I would never purchase a car from Mazda due to this scam. Poor marketing! What a way to waste people's time, gas and energy! I had to listen to my newborn cry in the car for an hour, for a $5 gift card to Walmart. read more

IPAC Mazda - The Mazda dealership scam. Thumbs down Mazda!!! - Car Dealers Near Me - San Antonio, Texas

Talk about a scam. My son needs a car in ~7K$ range. My mother and wife go to check their inventory as she knows someone who works in their service department. The sales person Jimi, and his manager Eddie told them to come back after 4PM and they would have some cars out in that price range ready for me and my son to take a look at. At 4:30 we go over, and guess what, no cars ready. To look at any, we have to walk 100+ yards to the back of the dealership to see them. Before walking over I restate the price range we are looking at, and Eddie tells Andrew the news salesman we are dealing with some of the cars to show us. Get there and pick out 3 we would be interested in. Note: None of the cars has prices listed on them. This comes into play later. Walk back to front, and sales guy (andrew as Jimi was now busy) gets the key for the first car and hikes back to get it. When he pulls up, we jump in to drive, and the first thing we notice is the check engine light is on. We still test drive it as we had already pulled away, and after we get back, he asks if we want to buy it (it was a Chevy cobalt). I tell him no, as I don't want to deal with a Chevy that already has check engine light on, and wonder why he even brought it to us in that condition. My son was interested in a Ford mustang they had, and the sales guy went to find the keys for that. It took forever, and the manager, Eddie, told us since it had a flat tire, if we wanted to test drive, we would basically need to agree to buy it to get the tire fixed to do the test drive. We started it and the check engine on that came on also. We get to the 3rd car which is a Nissan Sentra. It is dirty like the 1st car on the inside, but we opt to test drive anyways (can be cleaned up). We do the test drive Ok on this one and go inside to see what the price is. Andrew takes down my sons name/address/contact info, then Eddie comes over and switches Andrew back for Jimi. On the sheet they filled out they indicate that if both parties agree on a price, we will buy the vehicle. Eddie makes it a point to state this and I tell him we haven't even seen a price yet to see if it falls into our price range we told them about up front. I ask what the price is, and Eddie says they are working on the numbers. Jimi badgers us some more, and says we agreed to buy the car if we agree on the price. I tell him again since we haven't been shown a price, we obviously have nothing to agree about, and at this point tell my son we are leaving as we are getting the big run around. Jimi and Eddie follow us out of the floor room but I don't acknowledge at this point as it is useless as I now don't trust their scam as. If you go to this place, be prepared for a lot of tomfoolery. I felt like I was the person getting scammed in a shell game. read more

This company has deceptive and misleading policies on their sales, marketing, and promotions. I would give them 0 stars if I could. I will never purchase a vehicle from this dealership. read more

I purchased my vehicle from the dealership 1 year ago. When I purchase the car I added on the maintenance package. I enjoy every time I take my car in to be maintenanced that the staff is very nice and most of all are quick with getting my car back to me. I recently had my car break down on me so I had to drop it off to have it looked at. And I can say I have the best service ever from Joe the service manager. He updated Me 3 times throughout the day to let me know the status on where they were with my car which made me feel at ease. The problem was solved and fixed before the end of the day at a reasonable price and I was extremely happy with the service that I received. read more

Came in for a prize I got over the mail. I was so glad I had won $300 but it turned out to be a scam according to reviews on the gift card they gave me. The card could only be used for www.shoppingcardstore.com and you can only use the money from a selected few products which does not include S&h. I felt it was a waste of time and gas to receive a useless gift. I definitely lost trust in Mazda as a company that gives out shady gifts are prizes. What else do they tell people that's not really true? I definitely wont be a first time shopper at any Mazda dealership. read more

Great service and great price for standard oil change ($9.95). Employees were very helpful, the service was extremely slow. A standard oil change takes no longer than 30 minutes - today my oil change took 2.5 hours. When looking for my customer rep, he informed me the oil change would take an extra 30 minutes after waiting for an hour. I will not come back to this dealership, and I advise future customers to take their Mazdas to an automotive shop off Bandera close to 1604 where the oil change is 12 dollars and takes NO LONGER than 10 minutes :) read more

This dealership is horrible!!!!! Carl( the finance guy) is shady as hell. He promised me a "certified pre owned" Mazda RX8 but instead, he tacked on a $2700 extended warranty. This would also explain why he wanted me to sign 2 different contracts with 2 different prices. Long story short, I asked multiple times to have them remove it and they continued to give me the run around. I will never use this sorry excuse for a dealership ever again. They could be giving cars away and I still wouldn't take one. If you enjoy being suckered and fast talked into a bad car deal, then this is the dealership for you. Check the paperwork and check it twice. This is the lesson I learned for not using my normal car guy. (Not at IPAC) read more

This was a positive experience for me. Salesman Austin was on a mission to find me a vehicle that I liked and would fit my needs and finance gave me a good deal! I've been a previous IPAC customer and they did a great job before and this time was no different. I would've given the five stars but the porters didn't do a good job with the make ready/detailing. I was given car washes to make up for it but I would have liked to have the new car feel inside as well. (They rushed to get it to me that evening.) Oh and water bottles/sodas are always nice read more

Had a great experience when I stepped into Ingram park Mazda. Not a person with a LOT of patience so the quick ability of Jose Ramirez to be able to answer all my questions and deal with my kids running all over the place made the experience bearable. With the fast process of getting us in and out of there so fast made it worth the trip and i would refer them to my friends and family. read more

I have been a long time Miata owner. Owned a 1997 and now currently 2014 PHRT. I have been looking at the possibility of buying the new ND model. Being I live on the far west side of town, IPAC Mazda was the closest dealership for me to visit. So, myself and my wife decided to stop in and see the selection of Miata's. We pulled into the dealership and didn't really see any Miata's on the lot. Pulled up to the front of the dealer and got out. First and foremost if someone pulls up in a Miata and gets out to look at Miata's.... You would think they might be serious about purchasing a vehicle. Anyways, there were three salesmen standing out front by a white Miata. We got out and started looking at the car. No offers of help or really didn't pay us much mind. No greeting or anything. Felt like we were being ignored. I finally asked where all the Miata's were. FINALLY a salesman acknowledged us and said they only had two. Couple of thoughts. 1. Selection for what I was looking for was slim to none. Really disappointing. 2. No one likes to be mugged at a dealership, but simply being acknowledged and greeted would be nice. In the end if I drop $30K+ on a vehicle. It sure won't be at any IPAC dealer. Do yourself a favor and skip this dealership and drive to North Park Mazda or another Mazda dealer. read more

Austin was a great salesman he seems very genuine about helping us with anything we need or questions we have. We knew exactly what we wanted so everything else was fairly easy. read more