Once again this place never disappoints to stick it to the customer. Sadly we are stuck here with our 2 new cars we bought in January. Brought them in today for their first service and low and behold see that they now charge a 3.5% charge for using credit cards to pay for your services. So you drop close to $90k on cars to get tagged with extra charges for service. Of course they give a cash discount but again a business of this magnitude in size charging its customers who try to stay loyal (4 total bought here) to them a 3.5% additional charge for using plastic. The greed of America always comes through! read more

Benson's Ingram Park Nissan - Unbelievabe! - Car Dealers Near Me - San Antonio, Texas

I scheduled an appointment for an oil change. I arrived on time but after waiting for approximately 10-15 minutes for a simple acknowledgment from anyone from the service department I drove away I could understand if they were busy but it was unacceptable to see 3 service advisors kicking back in an office while I was in the driveway waiting for assistance This is not the first time I had a problem with service advisors but the only reason I returned was because I was foolish to purchase an oil change plan from the service department. I plan to take the loss and do my oil changes somewhere else. I always believed that customer service is and should be the most important trait for any business however this is not the case at this dealership A simple acknowledgment would have been enough for me to feel like my business mattered but to simply blow me off was utterly disrespectful I hope this issue could be resolved because customer service is a lost trait for your dealership read more

Dishonest practices, get you a toyota and save yourself a headache from these shady salespeople

Horrible Horrible place. They had an event and before I came in I gave them all my information over the phone because I didn't wanna go for nothing and it's far from my house. They did the credit check. They did everything and told me I was approved by their bank when I make it there that wasn't the case. They also said they only had one vehicle for me. It was so disgusting in the inside with so much cat hair and dirt and a stool was insisting I take it for a test drive that Car had just got on the lot and they were trying to make me pay 345 every two weeks for a 2019 and was upset because I wouldn't budge they had several people trying to make me get the vehicle then they started being so unbelievable. Two other cars were getting traded in and they still were trying to offer it to me as if they knew how much that car was worth in telling me I could get one of those I said no and when I left a manager called me and he was like well we got you approved and we don't want to have to send your information to all the other banks because that will really hurt your credit so basically that was like a threat sure enough I did not budge and they sent my stuff to all the creditors a month and a half later I keep receiving denial letters from all the other pages horrible, horrible company and even if I did get approved by any of them, I would definitely not get a vehicle from them. read more

coming to ingram park nissan was the best decision i've made getting my brand new car! lloyd with summit marketing & julie were very helpful on helping me choose my car, paperwork & making the whole experience smooth sailing. if you come to ingram park Nissan, please ask for lloyd & julie! they will take the stress away & making everything easy as 123! now, i have a brand new 2026 nissan rogue to take home! read more

Service department gets a zero for customer service and vehicle repair. Engine light on 2 times within 3 weeks of an oil change on a Nissan Rogue with less than 54,000 miles on it. Never again will I purchase a Nissan. read more

Beware of their sketchy bait-and-switch business practices. I received a flyer in the mail saying if my numbers in the attached "combination box" matched one of the numbers that correlated with a prize on the flyer I would win that prize, no purchase necessary. I called the dealership and asked them to clarify if the winning number was truly a winner of the specific prize that correlated with the winning number I had and they said yes. This was a bi-annual sales event they did and if your number matched the prize number you would get that prize. I drove 52 miles and when I arrived and went through the "prize process" the representative (John) said that the picture (a picture with the words guaranteed $2,500 cash prize) was only "representative" of the actual prize which I would pick out of several envelopes taped to a window...it was a scratch off lottery ticket with the potential to win a maximum prize of $500...If they are dishonest about something like this I would never trust them to buy or service a car with them...actions speak louder than words. read more

I was trying to purchase it, but they had it pick it up and use items not fit on top console is broken read more

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I went in to possibly trade my 2025 Rogue after I did my oil change. Upon review of my contract, I was informed I was lied to. They did not do a complete payoff of my previous car as they said they would. That was my one and only condition to buying a car from them. I am now in so much negative equity that its impossible for me to trade. Granted I take responsibility for trusting the sales person, the manager, and the finance person. I asked all 3 to confirm they would pay off my car and everyone of them lied. I spoke to finance and was told they could not do anything any more because the sales man was no longer working there and Time had passed. She apologized for that happening to me and stated that was not the way they should do business. I did inform the federal trade commission office. My review was deleted on google. I am very upset they get away with doing this! read more

I haven't been to a Nissan dealership but theres definitely a major difference than my car brand. I walked into the bathroom here and it was disgusting. The bathroom at my car dealer is like. 5 star restaurant. Additionally, the salesman left us in the office for 10 minutes waiting. read more

This Nissan dealership sucks! I had an appointment to get my car checked for a recall. They said that it would take a couple days before I get it back. That's just stupid that it takes that long to check something. Every time I go in for something, they are slow. They will tell you that it will only take a hour or so, but it takes them 3 or more hours, even with an appointment. If I could give them zero stars I would! I'm done with this dealership. read more

They did the classic 'bait and switch' on me then decided to add another $3k in dealer add-ons. I decided to literally walk home than deal with their B.S. Found a car at another dealership that didn't play any games. read more

POOR CUSTOMER SERVICE AFTER YOU BUY THE CAR!! GO TO ANY OTHER NISSAN Unprofessional; Unwilling to help; Unable to deflect but very good and adding insult to injury. They even asked me to bring in the car so that one of them could help me find it!!!!! read more

This place is awful. I went in because I was told your loan has been approved for a car up to $25000. I got there picked out a vehicle and they assured me it was approved. Then after driving it and going back in the sales person asked me to fill out a credit application because it was necessary and I told him that I thought it was already approved and he said that it was not. So needless to say I have wasted about an hour and a half of time already and I told him I didn't have that much time anyway and I just told him forget it and I walked out. This place lies and is horrible customer service. They were also treating me like I had never bought a car in my life and I've purchased many cars in my life. They were acting like I knew nothing about cars which I do know about cars needless to say this place is just awful. I would never recommend it for anyone. If I could, I'd leave a zero star review. read more

RUN from this place Ingram Park Nissan!! Brand new 2023 Nissan Rogue bought from this dealership, recall on engine, refuses to fix it. Instead says "need to buy another vehicle". They are crazy and will be reported NHTSA. tried to get re all fixed when there couple months ago. That's when I was told, "there is no fix" Jonathan said, "you need to buy a new vehicle and this is what your trade in will be worth" . Now, this morning, engine failure while driving. It's a good thing someone was not injured. They are all smiles and will say/do anything to get you into a vehicle but as soon as you drive off the lot, that is where the customer service stops! Please save yourself stress and Do NOT buy from Ingram Park Nissan. Will be contacting NHTSA and whoever else that can take legal action and make consumers aware of their fraudulent practices. read more

We received a flyer in the mail that they could put us in a car at 0.9%. That's a bait flyer, what they don't tell you is your credit has to be over 750. Well we did end up with a 2025 Mazda CX5, it sounded great. Went to finance the gentlemen tells my husband the monthly payment at how many months. After we got home we realized he never told us what the APR was nor what the final cost would be....Wholly Molly they got us paying $69k on a $25k car. We did everything we could to try and get out of the deal. They won't take the car back. My advice is Please Please read every page you sign, we didn't and he never went through very it in detail with us, had he there's no way I would have signed that contract. That's almost 3x's what the selling price is...GM was no help, hope nobody ever experience this kind of predatory loan. read more

Do not recommend this location. I went in after seeing a promotion claiming they pay off upside-down accounts regardless of the amount--that turned out to be false. They even told me to leave my car on the side of 410. I ended up purchasing the car, only to later discover it didn't have a back headrest. When I called, they said they would follow up, but they never did. Four months later, I got a flat tire and realized I hadn't been provided a rim key. I was stranded across town, and when I called, they told me I would have to drive over to purchase a replacement. read more

This business ain't shit!!! I had to return a car back bc that seller Howard would text me all the time! Especially during the day when I'm work after telling him to contact my husband! And he still texts me and flirts with me during text messages! I want to contact his wife to show her the messages! And he blew me a kiss when I took the car back! Like boy you ain't even my type you're disgusting! And btw they will run your credit like if it's water and they will send your credit to some other dealership too ! Keep an look out on your credit the same day as they run your credit read more

Excellent service. my salesman was Michael joiner. the customer service was excellent. I highly recommend this company

I recently went into IPAC Nissan dealership in San Antonio on 09/16/25. I had a 2024 Nissan Frontier SV just shy of 13k miles. I had a payment for around 583 a month. I only came to IPAC because my friend Rachel referred me and she had told me to go get my truck appraised, that IPAC gave her 25k for her older frontier. I had only had it for 3 months. I was not really looking to buy. Only run some numbers to see what my chances were to possibly find a more fuel efficient newer vehicle with less or same payments I had. I was presented with a $24k offer for the Frontier and a payment over 1k a month for the Kicks. So I told Marco I wasn't interested, he asked me if I had a cosigner. I then explained that the offer was too much upside down and that I didn't have money down because I wasn't working, so I was going to keep the frontier. I asked for my vehicle keys and was ready to leave. He then proceeded to give me many reasons why I should buy the Kicks, that it was the only option I had and that I would be saving so much in fuel. He also told me if I keep the truck now it would depreciate and the offer I had would be less if I came back later. He was doing his best to keep me from leaving. We barely test drove the Kicks for 5 mins around the block so I didn't get much time with the vehicle. I also didn't realize how small the backseat was and that the rear didn't have cup holders. Which I was under the impression it had that feature. They came back with a $26k offer for my Frontier when the Sales manager realized I was about to leave. This was all meanwhile they were holding my keys so I wasn't able to leave. They also got the payment down to $714. It all sounded better but I didn't realize they raised the price of the Nissan Kicks over $3k dollars so the extra 2k offer they came back with for my trade was useless. Also, they maximized my loan to 78 months. They also added the ESP for $3499. I was also supposed to get $1000 discount on the IPAC paint protection, tint, lost key, nitrogen tire included package. I never got proof that Sales management discounted that $1000. I was uncomfortable this entire time because Marco and his manager kept trying to convince me that this Nissan kicks was a good buy. I didn't want an extra warranty because the car was brand new. Finance rushed through the paperwork I barely had time to review the paperwork because it was getting close to 4:00pm and I had to get my daughter, but they weren't going to let me leave until I finished with finance. This has to be the worst experience I've ever had with any Car dealership. Generally I buy a new car every 18 months to 2 years. I feel like I got pushed into this deal without adequate time to process this since this deal was done in less than 3 hours time. I tried to come in the next day 9/17 and speak with Marco and management because I heard Benson had a 72 hour return of vehicles if I wasn't happy with it because Benson wants their customers to love what they drive. Well, I can tell you that I'm not happy at all. For one, the manager came out and spoke with me and denied any return policy the very next day when I came in. Even though I saw it on the Benson website and commercial, if less than 500 miles or 72 hours from the deal it could be returned. I got swindled into a deal I didn't want. The car is very small and uncomfortable. They weren't honest with me about the MSRP increase or the 78 month loan. I've never had a loan for that long. Also the kicks KBB value is 24k max, and the listed price was 26,045. So I'm 11k in the hole now on this new deal with a very sketchy lender at Exeter Finance. This was a very dishonest buying process in which Marco and the Sales manager took full advantage of my situation. I've never had a car buying experience this awful in all my years. This entire experience was shady, unprofessional, and they weren't honest from the start or with the vehicle markup. read more

I came in to fix my vehicle last month and was told it was 5.6k to fix it, I agreed to get the work done. I got a call from the sales team asking if I considered selling my vehicle, I came in and was convinced to purchase a vehicle. Which I did, and was told my vehicle was worth nothing because it was in an accident prior to me buying it. They had already started to fix my old vehicle so I had to still pay that bill which they said they would put it into my loan, which resulted in a 1k monthly payment. This I realized I couldn't afford and y'all wouldn't take the vehicle back so I had to go into another vehicle for $600 a month. Which is double my old vehicles monthly payment of $275. Now I have two car payments and have to figure out how to sell my old vehicle and I still had to pay the 5.6k for my old vehicle in order to not have such a high monthly payment. After all this, a few days later I get a text telling me my old vehicle is worth $9.3k upon initial assessment. I pulled the carfax myself and the vehicle they put me in had a retail value of 24k and my loan is 38k because they clearly overpriced it. AVOID THIS PLACE AT ALL COST! read more

Benson's Ingram Park Nissan - Car Dealers Near Me - San Antonio, Texas

Every time I go in for service the mechanics have a laundry list of things that need to be done. This time I needed a $500 power steering flush that was just completed 2,500 miles ago. Also, they charge for 4-wheel alignment on my pickup when it is a solid rear axle. So impossible to do 4-wheel alignment. it sucks when you try to build a service relationship with a car dealer and they continue to try to rip you off. it's time to find a reputable independent mechanic. read more

DO NOT shop with this dealership. I love my car, but wish I would have given someone else my business. They sold me a car with 2 tires that had ZERO tread after ensuring me that they don't put cars on their lot until they've passed a 360 point inspection. When I addressed this issue the following day after taking it home, they told me to bring it back for new tires. Went and after I sat for hours for the service, I was told I had to pay for them!! Fast forward 4 weeks and I checked with my previous lender (from trade in vehicle), and not only had they not received the payoff check yet, but they had yet to get any notice that a payoff would be made. I tried calling COUNTLESS times to get in touch with someone who could help me figure where the payoff check was, and I was continuously disconnected, sent to voicemail boxes that were full, and my emails and voicemails were completely ignored for 2 weeks. I live 2 hours away and couldn't just pop in to resolve the issue. My husband was FINALLY able to get through to the finance department via the service department and was told that the check had never been cut. The man who he spoke with told him he'd do it immediately and overnight it himself since the original lending officer failed to do so. 30 days after I did my trade-in purchase, the previous lender received the payoff check AND IT WAS LESS THAN WHAT WE SIGNED FOR ON MY CONTRACT!! I strongly recommend staying FAR away from this dealership. Horrible customer service! read more

Johnathon and Carlos were very good helping me pick the perfect car. They took their time allowing me to narrow down my options and pick the car that suited as well as benefited me the most. I definitely recommend! read more

Benson's Ingram Park Nissan - New Car - Car Dealers Near Me - San Antonio, Texas

FRAUDULENT BUSINESS - BEWARE! I received a scratch off mailer from Ingram to promote a sale and offer prizes. After scratching off my circle, I was excited that I had 1 of the 5 winning numbers: 05822. To the right, you can see clearly that this mailer matches specific numbers to specific prizes. In my case, I won $1,000! Now, I am not unaware of scams, and this seemed too good to be true. So after redeeming the prize number online (still unsure why this was a step), I called the dealership directly to confirm that this wasn't a scam and there was no catch, especially because I was going to be driving 20 minutes there and another 20 minutes back home. Melissa answered and did confirm with me that I won that prize and that no sale was required. She even sent me a text message to me offering to help when I arrived, and asked that I ask for her by name. I did, and was seated in the lobby. About 5 minutes later, a different lady named Michelle, I believe, introduced herself and brought me over to a little black tent in the middle of the showroom. She immediately took out a black Sharpie marker and started underlying a few things on the mailer. 1) My winning number and 2) Some small print that didn't even match what she said. What she told me was, "So the way this works is that everyone is a winner. And these are just some examples of the prizes (pointing to the 5 prizes advertised). To get your prize, you can go to the prize board and unveil what you got". I was very confused, because clearly, I had already won $1,000. She said, "No you didn't win that, it was only an example of a prize you COULD get". And I said "That's very misleading advertising, in fact, it is false advertising". At that point I think she realized I was too smart for this scam and basically wished me a nice night. I said, "Wait, what about the prize board?" And she said unless I gave her my mailer, I couldn't even participate in getting a prize on the board. My guess is that they need to keep the mailer because they know it is evidence of false advertising, but if you do accept a prize, then you don't really have a case. This is clearly an illegal advertising scam. I don't really understand what Ingram Nissan is trying to achieve with this campaign because now I will NEVER buy from this business. If I can't trust them when no money is involved, I will never give them a dollar. And I will make sure to let everybody else I know not to give this place their business. Additionally, after writing this review, I will be filing a complaint with the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov/ - quick and easy process - and will still pursue collecting the $1,000 prize through small claims court. If anyone else was a victim of this "contest", you should also do the same. Depending on the value of the prize you were expecting, you may also want to contact a lawyer. DO NOT accept a different prize and do not let them keep your flyer. This is a truly unethical and predatory business who must be held accountable for engaging in illegal false advertising activities. read more

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This place practices fake bait in switch sale deceptive practices. They have a car up on CarGurus. It has been up for weeks. We call Ingram Park Nissan to ask if it is on the lot. The sales people named Carina & Offee both said it was & to "come in because these cars go fast" Carina gave me a sales person who said it is going to auction. Offie gives me a sales person who says I just sold it this morning. Which is it Ingram Park Nissan?? Did it go to auction or did you just sale it. You know I wonder if this practice is against the law?? KSAT should investigate this kind of greasy salesman tactic. I bet the fake car is still up on CarGurus read more

Long wait time at service department. 6+ hours when it wasn't communicated it would take this long.

The car that we wanted to see was sold before we arrived and we were not told about it until after we were already at the dealership even though we had an appointment. Furthermore, the salesperson didn't even realize we were there to see the vehicle we wanted to purchase. He thought we were there to see a Jeep which is what we were trying to trade in. Overall the experience was absolutely horrible and I highly recommend finding a different place to purchase your next vehicle. read more

I had Recall Service completed on 10/09/21. My Nissan Service Advisor was Dillon Vikari. Thank you Dillon for resolving my recall work. Dillon was very knowledgeable about my 2021 Sentra. Showed me where the part was placed. He was very attentive keeping me informed on the work. *I recommend Dillon Vikari when choosing a Service Advisor at IPAC Nissan. He is truly an asset to the IPAC Nissan. Thank you. Michael. read more

Benson's Ingram Park Nissan - Car Dealers Near Me - San Antonio, Texas

*****DO NOT COME HERE***** Came to Collum with honesty told him it was our first time buyers told us battery rims and tires were good "passed inspection everything is in good condition". First week with it, tire light came on had to buy a new tire and that was just the beginning not too long after I had to buy a new battery they didn't mention used cars don't get new replaced tires after I asked Collum if the tires were good. Today I found out I had to change the rim it was highly damaged and thats how they sold it to us. Some people shouldn't work just for the money at least take some pride in your job. read more

We moved here a few months ago and have taken our vehicle to get an oil change twice. The first time somehow a sensor valve got messed up and they wouldn't fix it without us paying for it even though they did it. Fast forward to yesterday. We took our van in to be serviced; the regular oil change and tire rotation. Picked up the van and driving down the freeway and the van begins shaking horribly. We call Nissan and they say to bring it back in. We do and they say that we have to pay to balance the tires. They rotated the tires yesterday and I guess that doesn't include balancing them. We have always had great service where we bought our Nissan van. Horrible service! Go somewhere else to get your Nissan serviced. They will nickel and dime you. We drove our van in with it just fine and left with it shaking. read more

Benson's Ingram Park Nissan - Front of business - Car Dealers Near Me - San Antonio, Texas

Don't fall for it. If you have bad credit, they won't get you a loan without a co-signer regardless of how much you money you earn. read more

Benson's Ingram Park Nissan - Car Dealers Near Me - San Antonio, Texas

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AVOID AT ALL COSTS Horrible service, they tried to sell me a used car, told me it had a recalled part when in fact had a major transmission issue and they lied to me about it. Will never go them again. read more

Howard & Mike were kind yall, but this dealership is big on bait & switch! but when you arrive they try to offer you something different. Wasted time visiting based on a special that was being ran. Met all the criteria but when I arrived they wouldn't honor the post. Kept trying to tell me something different & sell me something that I wasn't there for. Ralph should be ashamed of himself. They even went back to delete the post once multiple customers started catching on to the scam. So many people were leaving angry & cussing them out. Pregnant & not feeling well, took off work & wasted my time & gas. I know how to read so this scam was unsuccessful. read more

Benson's Ingram Park Nissan - This is the special they are running - Car Dealers Near Me - San Antonio, Texas

Wish I could zero stars if I could. I went there on May 27 for a recall for air bags. When I went back to pick up my car, found out it it needed so many more repairs. I ended up selling my car to them and got a whole whopping $200 dollars when I could have gotten $4100. No one there explained anything to me at all. The guy that I thought was going to help saw that l was a woman and saw a sucker. I'm new to San Antonio and the people here we're supposed to be nice, guess not. This place is the worst ever. Horrible customer service and no respect for anyone. I wish I never brought my car here. Very disappointed. read more

10/10 recommend! Raul in the service department was on top of everything, parts came in exactly when they were supposed to and my car was ready before the time frame they gave me. I was very pleased with all of the updates I received and every phone call was answered! Highly recommend!! read more

Last month my husband took our rogue for oil change & tire rotation. They didn't put the tire keys back in the truck. We had a flat tire this weekend and it's been a nightmare. Nissan had to be towed to dealership and now they're telling us it's 199.00 to purchase another set of the tire keys. I'll be glad when we're done with our free oil changes so we can go to a different location! read more

Horrible customer service arrived for our 4 pm appt told there was. A 2 hour wait. Why even make an appt if it is going to Be that long? No apology discount offered or anything. Just moved here from MO will not be returning that long for simple oil change and brake flush over 2 hours and 30 min ridiculous read more

went there due to their "bankrupcy, repossesion, bad credit, everyone approved" ad. it is bs, while i am behind on a couple payments on my current car due to personal issues, found a cheap car , went in, they could not find it, finally stated it had been sold, then found another option not as great but applied , then they said i could not be approved because i was slighty behind on my current loan. mind you, that is their whole business model!!! do not waste your time, worst experience ever, avoid this dealer and their FALSE advertisement. read more

Great service for oil change and multi-item check on my Kicks I leased from Them last August. (I regret selling them My Rogue which I loved in an effort to downsize because now am stuck with 2 more years of this cheap but cute Little car. )Got a great coupon for oil change and Free service on checking other items. I was told 2 1/2 hour wait and it was just that--got to catch up on work data entry in quiet setting in credit dept area--win/win. Had free latte that was quite good--free pastries available but didn't get any because trying to cut down In sweets . Thank you I am Very pleased with friendly and highly Professional service gentleman as well. read more