Always helpful always great service Real pros takes care of my entire family needs my kids tablets my wife's laptop several times screen usb ports and so on would def recommend to all my friends and family members! 10 out of 10 sometimes you may need to wait for pats to arrive tho but second they have it consider your repair is done read more

We came in to check on my iPhone screen protector, which luckily did protect my screen from being damaged. He changed out my screen protector to a new one. Good customer service. read more

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Horrible experience with this place! I have to preface this by saying I hate leaving negative reviews. I have never left a one star review before because I've found most businesses are willing to make things right when they've wronged a customer. In this case, they not only didn't make things right- they made things worse. The other day I noticed that my iPhone was not charging consistently, and wanted to have someone inspect the battery port for debris or water damage. Not a major repair at that point, the phone was otherwise fine. I emphasized this when I came in to the shop. The store associate Robert told me he would do a diagnostic and that I should come back in 15-30 minutes. I came back an hour later and he still hadn't gotten to it. Waited another thirty while he helped other customers. Finally, he took my phone in the back office, returned not long after and told me that I had battery port corrosion and that while he was doing the diagnostic my screen broke. He blamed me, saying I probably dropped my phone a lot and weakened the internal screen (I don't drop my phone a lot, and I have a high quality screen protector and case, and have never had screen issues before). He told me now I had to pay to repair both of those things, and that he would have to order the parts and couldn't even repair it for several days. He handed me back my phone, coerced me into pre paying for the parts and was rude and defensive when I told him that this whole thing didn't feel right. I went in for a small thing to get evaluated and left spending over $100 (with more due upon repair) for him to give me back a damaged phone. The screen had horrible bright lines all over it and I could barely see anything. I went to the Oaks mall and shared my experience with another repair tech who also looked at my phone. He confirmed what I expected which was that the screen breaking was not due to wear and tear but rather from shoddy work and negligence during diagnostic. He offered to fix my phone then and there for a reduced rate. I called Robert to cancel the order and request a refund. He not only refused to refund me for services not rendered, he was continuously rude and condescending to me and then my husband when we pressed for a refund. He then went on to state that I was clearly someone who doesn't treat my phones well based on the fact that I was a returning customer (yes-- I have had my kids iPad repaired there once and bought a screen protector for my phone there before). I honestly don't know what is more upsetting to me-- the damage to my phone or the way I was treated. I get that there are a lot of fine print disclaimers with a phone repair but considering I went in for a conservative issue and left with extensive damage doesn't sit right with me-- and a good business should do right by their customer. read more

They were responsive, service was quick, and all went as communicated/expected. No complaints here!

What started out as a good relationship is turning into a total pain in the ass. The stuttering dude "Manager" told me he could replace my battery. $160 for an aftermarket iPhone battery. No big deal. He said any problems come in back. First day with the new battery, the phone would just shut off and reboot whenever it felt like it and often. So often, I would drop important calls or be unable to communicate with the phone. I said, fuck this and went and bought a new phone. Now after 3 attempts the very next day to resolve the issue with the stuttering manager, the beanie wearing (in 95 degree heat) other employee who doesn't have any access to the payment and refund deviecesas told me 3 time now that he can't do anything, he is just a tech in the back. Long story short, I would avoid this place like the fucking plague. Don't try and go the cheap route like I did. Either get your shit fixed by Apple or buy a new phone and be done with it. Sorry for the rant. 1 star give becauee you have to give something to proceed. read more

I've taken both my iPhone and iPad to this place and couldn't be happier with the service. They were friendly, honest, and really took the time to help. Both devices were fixed quickly and are working like new again. It's hard to find repair shops you can truly trust, but these guys are amazing. Thank you for your magic! Highly recommend! read more

I called them about getting my Xbox fixed on a Saturday and they said they open at 10 on Sunday. I told them I would be there at 10 on Sunday. I got there at 10 and left at 10:15 with the lights still off and the doors still locked. read more

My phone took an obscene amount of time to fix with a red flag in the beginning I should have paid more attention to: 12/20 Phone screen cracked and half the screen is black so I emailed on Yelp for a quote. They are the cheapest so I decide to go here (I've since learned my lesson). Get there about 1 and the door is locked but hours say they're open. A neighbor heard me knock on the door and told me the guy was probably out to lunch (with no sign saying when they'll be back) but before I could leave, they called him and he said he's walking back over. I'm told the cost to fix my phone is $50 more than was told previously but I'm already there so I tell him fine. He orders the part and tells me it'll be in by Monday 12/23 I'm told the part is in so I go to get it fixed. When I arrive, the worker tells me that "they sent the wrong color" (black instead of purple) and asked if I still wanted it. The color doesn't really matter to me at that point, I just want to be able to see my screen, so I tell him fine and pick my phone up about an hour later with tape holding the screen in place so "the glue has time to set" which never happens 12/29 Go back because glue is not holding my phone together. They reglue it 12/30 Go back because glue is not holding my phone together. They reglue it and mention my battery might be swollen and if it doesn't work this time, I'll need a new battery (another $90). I ask why that wasn't mentioned when the phone was first "repaired" and was told they must have missed it 1/4 I go into iProtech and tell them something is wrong and they need to fix it. They tell me it's my battery for sure and my phone won't close until I replace it. I head to another phone repair place and ask if they can give me a second opinion on my phone. My phone is opened up, I'm shown my battery is not swollen, screws are missing, what they ordered to repair my phone was not a Samsung product (Samsung doesn't have matte black products), things are sticking out that shouldn't be (such as the S-pen), AND told they aren't supposed to use glue (3M tape is to be used). I go back to iProtech and tell them I want my money back or they need to order the right parts for my phone and fix it correctly (he did admit they use 3rd party products). I'm told it will be ordered and ready Tuesday. 1/14 I'm called saying the parts are in and I ask what happened to last Tuesday. I'm told they called. I called him out as I don't have any missed calls or voicemails. I go in, confirm that they have the correct case/screen that's from Samsung, and leave my phone for an hour. Upon returning I'm told it WAS my battery but they replaced it for free. Suuuuuure. 1/20 Phone is finally looking and sticking together appropriately. The only reason they get 2 stars is they finally fixed it. read more

iProtech - Simi Valley Professional iPhone Repair - Parts that aren't the correct color and aren't keeping together - Mobile Phone Repair Near Me - Simi Valley, California

I had a great experience with Eldor. He fixed my phone quickly, and the quality of the repair was excellent. I also bought a screen protector and a phone case, and he helped me choose the right ones for my phone. Everything was installed perfectly, and the customer service was friendly and professional. I would definitely recommend Eldor to anyone who needs phone repairs or accessories. read more

I had a stripped screw on my handheld device that I could not get out no matter what I tried. I bought different screwdriver sets, tried grip liquid, and even super glue/baking soda, but nothing worked. I brought it to iProtech and the guy there got it out in just a few minutes like it was nothing. Really cool, helpful, and honest service. Definitely recommend. read more

I had a really good experience at iProTech. They were friendly, honest, and fixed my phone quickly. They explained what was wrong and gave me a fair price before starting the repair. My phone works perfectly now, and I'm very happy with the service. I would definitely come back and recommend this place to anyone who needs their phone repaired. read more

Worst customer service I've ever experienced. Brought in my broken screen to get it fixed for over $200 to have it only break again within 24 hours. They didn't honor the warranty, blamed me, and when i brought it to a different store they informed me that the screen was never fixed and had missing screws completely. I hate writing a negative review as this is my first time doing it but if i can save someone else from the headache then so be it. Do NOT bring your phone here. Absolutely terrible humans. read more

I've been to this location a few times over the years for iPhone and iPad repairs. They're located just past the movie theatre and corner bakery in the Simi Valley mall. Open weekends!! My recent visit for an older iPad home button repair led to a bumpy experience where I had to return to have it repaired again, but they ultimately made it right. I'd normally consider this a less than stellar experience, but repairing electronics isn't the easiest work. While I was there, I noticed that they get a lot of walk ins with people who need help with many kinds of devices. They're clearly knowledge about most phones and can generally tell you what is worth repairing, I'd consider them hardware experts. read more

OMG, my son broke his charger inside the port of the iPad. Felipe was able to fix the iPad in 2 mins. Amazing customer service and true professional. read more

Good service. Only took 20 mins to get my I phone repaired. Nice store. I was surprised how many stores are empty in the mall.

Robert was very helpful and it was a good experience. I would recommend their store in simi valley

Thank you Randy for helping me with my laptop today I really appreciate it. Definitely recommend this shop.

I came in with a broken iPhone screen, got it replaced in 20 mini minutes, no hassle, kind service. I'd definitely come back. Thank you

Went to my cell provider was stuck there for 3 hours with the same issue till they told me to go around the corner and see the phone guru, Robert was very chill and laid back exactly my flow of personality, he is a genius young man, he fixed my old phone screen in under 20 minutes AND set up my new phone I walked in and walked out with my brand new phone that even a cellphone company couldn't figure out how to help me set up would most definitely recommend this place to anyone who wants amazing customer service, speed, and top of the line quality repairs. Go to this guy he'll fix anything! read more

I'm so happy to have found this store. It's difficult to find honest, efficient people you can trust these days. I brought my iPad in to have the glass replaced and they can do it in two hours. But the nicest thing of all was personal customer service from Randy who install my new earphone replacement pads. Sounds easy but for old hands sometimes we need a little help. Thank you, Randy! You will be my go to store now for all my electronic needs... And I don't dish out five stars readily. read more

My iPhone wouldn't charge. Got it fixed in minutes. Excellent customer service! Will definitely be coming back. Thank you guys!

Needed my screen replaced and these guys came through, they got the job quickly and at one of the best prices out there. If you need any repairs to any electronics, these are the guys to go to. read more

I recently had them install a new screen for my iPhone 12 pro. The less experienced technician I first dealt with told me that my phone would be receiving a screen protector on it...which proved to not be true as, several days later, not only was my iPhone screen cracked worse than before (and with little effort), but there was a piece literally missing from the screen! I came in and spoke to a different gentleman by the name of Adrian. Due to my predicament, he was able to get the greenlight from his bosses to get me a new screen free of charge, and was able to get it done in about 15 minutes! I even got to watch him do the job right in front of me. On top of that, I received service with a smile and a friendly handshake. Absolute professionalism! Adrian also assured me that he would be providing more training for his other technicians. He also gave me a heads up on when I might need a new battery for this particular phone, which is very helpful to know. Due to this experience, I would ABSOLUTELY go back to these guys to have work done on my phone (especially if Adrian is there). Hiccups happen along the way in every business, but these guys made good on it, and that says a lot about the quality of business they do. Thanks so much! read more

These guys are great. My phone died after being submerged under water for a few seconds. They fixed my phone in under 10min and got me out of there. I thought I lost all my info, photos, etc. Highly recommend them! read more

Exceptional value and expertise. Definitely will refer this phone repair business to anyone needing their phone fixed or adding a glass protective screen. read more

Amazing help, i walked in thinking i needed to get a new phone not even 5 minutes later im walkin out with the same phone workin better than when i got it. Fast, efficient, super friendly. Check em out read more

Screen cover fixed Bose speaker awesome service friendly and eager to help will continue to bring all my issues here

THESE GUYS ARE ABSOLUTE CROOKS! Adrian broke my screen when I went in to get my charging port replaced. When I came back to pick up my phone he told me my screen was separated and it was like that when I brought it in. COMPLETE BULLSHIT because my screen has no issues beforehand. He tried to charge me $300 for a new screen and it was absolute garbage. It had a screen clarity and movement of an iPhone 3 and when I touched the screen the color distorted like I was touching a plasma TV. It worked for a whole 3 minutes before completely freezing. He offered to put a new screen in and I had the same issue. Then this guy had balls to say that my phones frame must be bent! He refused to try anything else or help me in any other way. I finally just had enough and told him to put my old screen back on. I dealt with a non functioning screen for a day and a half until I could get a REAL company to fix it with ACTUAL APPLE PRODUCTS! Oh and guess what... my frame isn't bent and my phone works just fine now. AVOID THIS COMPANY!! They will try to rip you off! read more

iProtech - Simi Valley Professional iPhone Repair - This is the phone after Adrian broke my screen!! - Mobile Phone Repair Near Me - Simi Valley, California

Best iPad and iPhone Repair in Town! They always take the best care of us. So friendly, honest, professional and experienced. Make you feel like family. Goes above and behind. Hard to find businesses like these nowadays. A+ read more

I have visited this store on two occasions in the past year for assistance on my older Apple iPhone 6. In both cases, a battery, and lightning A port needing replacement this week; Apple tried to high pressure UP SELL me into a new phone which frugal people like me are not willing to buy. Apple is a rip off company, and they actually lied about the battery stating water was inside, something which iPro confirmed afterwards didn't exist, when they replaced the battery well over one year ago now. The owner of this store is a no nonsense professional who fixed both problems quickly, efficiently, professionally and reasonably priced so I can continue using the iPhone with all of its features and not get suckered into another one of their nearly $1,000 phone games. Thank you iProtech! read more

on February 10, 2025 I walked into the phone repair shop for the phone that I thought was completely destroyed. The iPhones front plate was separated from the body of the phone. I can keep the phone working as long as I had it plugged in but as soon as I unplugged it, it died on me. Spectrum told me it was gonna cost $200 to have that repaired so I went next-door to the I Protech phone repair and he took care of it for $67. I recommend the store to anybody that has any type of phone problem. read more

The tech here is great. Very friendly and very knowledgeable. Had a screen protector installed at a very reasonable price. Highly recommended. read more

Thought I had a bent charging pin on my iPhone, turns out all it needed was a cleaning. Service was prompt and professional, absolutely would recommend. read more

Fast and easy fix for my son's phone that stopped charging. The charging port was clogged with stuff and couldn't make a proper connection. I took it in for them to look at, like 10 minutes and $20, I had a functioning phone that took a charge just fine! Fast, easy, friendly service and reasonably priced! Happy customer! read more

We went in this afternoon with my daughters smashed iPhone 5s screen. Hector was the technician who helped us and within 15 minutes we were walking out with a completely replaced beautiful screen that worked perfectly. Very reasonable and they offer a variety of phone and iPad cases. Of course I invested in a new Defender Otter-box case for my daughters phone. Great friendly service and a business that cares about their customers. We also got a 90 day warranty. Thank you Hector for a great repair, two thumbs up read more

Fabian is nice guy! Very honest and professional! Best customer service ! Highly recommended!

Adrian is the best had a charger issue I went it and he fixed it for free in 2 seconds. Amazing place will definitely come back when I need a more technical service ! read more

Quick friendly service at a reasonable price. We will certainly be back for any further iPhone repairs.

Total crooks, they up sold me on a battery after breaking my phone. Then I took it in twice for repair and was told that I needed more repairs. I just took the phone in again because the camera was foggy and was told that I needed a new battery, umm they sold me and installed one last time I was there. Avoid these guys. I went to Ubreakifix and was charged way less. Oh and they didn't try and sell me another battery! Hope they go out of business soon. read more

They fixed the Samsung phone perfectly and quickly. They had to order the correct color, and informed me when it was available so I wasn't without the phone for more than a few hours. Love them. AND their price quote WAS competitive. read more