This morning I took my dead 2019 PC computer to uBreakiFix. I had already diagnosed the problem as a faulty RAM issue probably requiring the replacement of my RAM chips. All that I wanted to do was revive the machine. The repair technician Valerie confirmed my analysis. As the machine had two RAM chips, one 8 GB, the other 4 GB, she suggested that it might be possible to revive the machine if the 4 GB chip was defective. Simply taking it out would leave an 7 GB RAM chip which was sufficient for the machine to run. So she took it out, we rebooted the machine, and to my pleasant surprise it worked. As I plan to buy a new PC immediately, the 8 GB RAM chip will suffice for my needs. Valarie saved me the ~$125 cost of a new 16 GB RAM chip. She refused to accept any payment for her work. read more

Izzy, miracle worker. 11/10/2025 at 6:24 pm Izzy used ultra fine tweezers that got the power cord unstuck from the iPad Pro got as a birthday present. Izzy is a lifesaver. read more

I actually brought my iPad in because I needed a new screen a few months ago. They were great and I was very happy. Yesterday morning before thanksgiving I couldn't turn my iPad on. it kept flashing the little apple icon and was locked up. I use it for personal and work and really can be without it for long. I figured day before thanksgiving that I'm not going to see this thing again till at least Monday which would be brutal. Instead I got a call later that day that it was fixed and ready. I went and picked it up. I don't know if it was under warranty or what but there was no charge. Ive been here twice now and extremely happy with their service both times. Thank you Guys !!! read more

I was having hardware issues with my phone and turns out it is a known defect so popped in for a screen replacement. They were able to get it replaced in just 90 minutes. Super happy because it has been a pain to deal with for the past 2 weeks and I was worried the issue was going to get worse over time. Appreciated the quick service and turnaround. Definitely would stop in again for similar fixes. Saved me from having to shop for a new phone read more

This is how my PlayStation 5 controller was returned back to me after paying $100 to have the Stick Drift issues resolved and controllers cleaned. (There was a second controller just as bad but not photographed) Not so fun fact; the stick drift issues were not revolved on either controller. Imagine paying $100 to have an issue fixed and controllers cleaned only for the issue to not be resolved and to be handed back controllers that were THIS dirty. read more

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Isbebella is amazing and I am wanting everyone in corporate and anyone that comes to the business to know she is amazing and is very talented and helpful and kind and goes above and beyond for the customer and I think she should get a raise. The store was so nice and clean and Isabella G made me feel so comfortable that I came in so stressed and I went home feeling really good about my visit. read more

Taylor was helpful, professional, knowledgeable and accommodating. I highly recommend them to fix anything. Thank you! read more

Sketch. The girl/boy said I had to give them my Apple ID and password before they would fix my device. So I left. Took it to another place and it was fixed without requiring private info. Do not trust this place. read more

Have taken 2 Apple MacBooks to these guys and they have always done a great job replacing the displays.

My experience has been excellent with Asurion in Thousand Oaks, CA. It was recommended to me by an IT person at a Senior Center nearby. I took my Dell laptop in for an estimate to repair a screen that had slowly become very loose on one side. Taylor was excellent, gave me a reasonable estimate. I told him that due to my schedule and needs, I cannot leave my laptop with him, and if possible, would prefer to wait for it after he ordered the parts. I assumed it wouldn't take more than 2 hours. We set up an appointment for 5 days later and I brought my laptop in and though Taylor seemed a bit busy, asked if I could come back in about 5 hours. I told him I can't, as I need to be out of there within 2.5 hours. He worked on the laptop immediately and got it fixed - within an hour! Very much appreciated! Taylor had a good sense of humor also. I would highly recommend this shop and especially with Taylor, who is the manager. read more

I appreciate how straightforward the team is here. They don't upsell beyond what a good employee "should" do. They are honest about solutions and make informed suggestions as to how much to invest in a product. read more

I brought in broken iPhone which ultimately could not be fixed but the group here tried everything and kept me up to date on options. I loved their customer service and will bring anything I need fixed here in the future. read more

Quick and thorough. Expert repair done fast and well. Not like the jokers in mall kiosks. Not cheap but my iPad looks and performs like new. Thanks Julian. read more

taylor was a wonderful help! i cracked my phone right on the camera ‍ he assured me it was just the screen and changed it out, as well as a phone cleaning and a new backing free of charge ! he was very funny & handled the sea of customers well, thanks again! read more

My son broke is iPad & went to take it in Thursday AM. They told me my device would be ready Saturday by 3PM. They called me Thursday PM , saying they would have my device ready Friday. I got my hopes up and called Friday... nothing was done & they needed to order the equipment. Gave them another call Saturday, the equipment was delayed.... And they said maybe Tuesday will be ready.... I went to go pick up my iPad and took it to CPR Cell Phone Repair & they finished it the same day! Don't waste your time! read more

EXCELLENT SERVICE by SKILLED TECHS and CREATIVE PROBLEM SOLVERS! I am beyond impressed with this shop, specifically VAL, who,in addition to being friendly and knowledgeable, is an actual real deal, pro tech Mr. Fix-it! So far he's fixed four devices for me; 2 iPhones, a PS5 and a MacBook Pro, all fixed perfectly and in reasonable time. Keep up the great work guys, and hey Asurion, if you're reading this, make sure Val gets a raise, he's a real asset to your business. Best take care to take good care of your best *\0/* read more

BEWARE - Poor Service & No Accountability at uBreakiFix Thousand Oaks I went into the uBreakiFix location on Thousand Oaks Blvd for a simple charging port cleaning on my iPhone 13 Pro Max. While there, the technician pointed out a small chip in my screen and pressured me into a screen replacement, assuring me it would only take 35 minutes and they had the part in stock. I was on my lunch break and in a time crunch, but I agreed based on their assurance. Big mistake. After 45 minutes, I was handed my phone. It looked fine--until seconds later, as I walked out, the screen suddenly went black and unresponsive. I immediately walked back in and told the technician. He said he'd never seen that happen and asked if their senior tech, Val, could take a look. While I was waiting, I overheard Val say, "If the screen was installed right, this wouldn't happen." Val later informed me the technician who worked on my phone was brand new. He asked me to leave the phone so they could diagnose it further. I returned after work and was told they tried multiple screens, including an OEM one, but the phone still wouldn't power on. Val said the District Manager would come by soon, and if they couldn't fix it, they'd replace the phone--and also cover professional data recovery to retrieve the 3,000+ irreplaceable photos I had, including ones of my newborn children. But that promise fell apart. Days passed--no update. I followed up, and Val said the District Manager never showed up. Eventually, I got a call from Taylor, their Regional Manager, who offered a replacement iPhone 13 Pro Max, but said I would need to cover the cost of data recovery myself. I made it very clear I was not okay with that, especially after being guaranteed otherwise by Val. I also expressed my disappointment that instead of offering a more current phone for all the inconvenience and emotional distress, they insisted on replacing my damaged phone with the same outdated model. Today, I received a final update from Taylor: they will only replace the phone and will not cover any of the data recovery costs--despite their staff admitting fault and making verbal guarantees. This entire ordeal started with a simple cleaning request, and I ended up with a non-functioning phone and potentially lost memories that cannot be replaced. uBreakiFix Thousand Oaks has shown a shocking lack of responsibility, accountability, and customer care. If you value your device, your data, or being treated fairly-- DO NOT go to uBreakiFix in Thousand Oaks. You're better off dealing directly with the manufacturer. At least then you know you're getting professionals--not untrained staff and broken promises. read more

I HIGHLY RECOMMEND THIS BUSINESS. My Samsung Galaxy Note 22 decided to not work. The screen only had input at the bottom half. Freaking out I rant to AT&T and they sent me to these guys. Aliyah was working the front counter. She was super friendly and very helpfull. Told me the screen repair will be about 2 hours. Less than 2 hours later, I got a call that my phone was ready. Emilio did a fantastic job on my phone. It's as good as new. I am very greatful to these guys for saving my phone and getting it working in a very professional, friendly & efficient manner. Thumbs up guys! read more

Complete waste of time. Went in earlier in the week to get the front screen replaced on my phone and due to the time was asked to come after Thanksgiving on Friday. Drove over 45min again to drop off the phone and when it was time to pick it up was told sorry they couldn't fix it and to call Asurion. When they gave my phone back there was a small pin like crack in front of my rear cameras that wasn't there before. When asked where did this come from, they had no answers and gave me the run around that the technicians all went home when it was clear they were in the back whispering to the poor girl that they sent to deal with me. This place is shady. Never experienced this kind of service at other ubreakifix/Asurion stores. Do not trust this place and go to anther Asurion/ubreakifix location. Judging by other reviews this isn't the first time a customer brought in something and they made it worse. read more

Brought my MacBook Pro in for major surgery on a Saturday morning. Was told it would be done by Monday evening...got a message it was done at 2:pm that same day. Exemplary service! read more

uBreakiFix is my go-to for cell phone issues before considering the carrier. They helped my son with his cell phone issues, so I gave them a try. I've been in there a few times now with different issues on different phones and each time, they "fixed" what I "broke" on my phones. At this latest visit, (3/13/2025) Taylor was the man! He patiently worked it step by step to get an old abandoned i-phone working again. My favorite app quit working on my Android, (my phone of choice). The app provided confirmed after they upgraded it this year, it no longer plays on Androids. Taylor resurrected this 5 yr old i-phone by going thru several checks, new passwords & several steps I don't even know of. In the end, I walked out with a working old-dog i-phone with my favorite app playing loud & clear, as it should. Thanks Taylor & staff at uBreakiFix ! You guys are on it ! read more

Took my wife's working pixel phone in to get a simple battery replacement and when I didn't get a call in the two to three hours they said I would, I called them just before closing only to find out they had ruined her phone. I was told by Edison that I could take it to Oxnard to see if they could fix it or I could wait for a week for another battery. So I took it to another local repair shop and was told that the phone had been overheated during the attempted repair process and they fried it, It's now trash! I couldn't even get a "I'm sorry" or any kind of decent help from Edison! I understand stuff happens during repair sometimes but you think they would be a little bit more sympathetic and help you replace - repair or whatever but they're useless and just don't care. Actually got her phone back taking apart. Unacceptable! It ended up costing us $600 for a new phone, Thanks. They should probably change their name to (You break it We make it worse and then you get to buy a new one) read more

uBreakiFix by Asurion - Phone that was destroyed by uBreakifix - Electronics Repair Near Me - Thousand Oaks, California

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If you guys want to come to this location, PLEASE make SURE the person you're speaking to is competent enough. Prior to going to this store, I spoke to someone and told them that I have a claim and need to replace my phone battery. I asked them if I could still go there and get it fixed. They said yeah just come by and we'll fix it. After 30-40 minutes of driving, I arrived and when I spoke to them this guy tells me they won't be able to do it anymore because of the time. I told him I spoke to someone and they told me that they can get it done and didn't mention anything about the time except that the repair would take 90 minutes long. All he could say was sorry. What makes me really upset is the fact that they made me drive 30-40 minutes for nothing and have the audacity to tell me there's nothing they can do other than come back on Monday. Next time, tell your customers the truth. I think they deserve that much if time is the issue then tell me instead of having me drive for nothing other than waste my time and gas. read more

I had a problem with my computer. I walked into Thousand Oaks location. Taylor looked at it right way, found out that it was my keyboard that went bad. No charge. I bought new keyboard. All good now. read more

Waste of time. I made an appointment and arrived on time for it. Store told me that they were only open another hour and 45 minutes and could not help me today. I was given an option to leave my device for an indeterminate amount of time or come back another day, preferably at opening time. Why make a service appointment and then tell people to just leave? My time has value and you just wasted it. I've replaced batteries in iPhones myself and it can be done in less than an hour, but apparently not at Asurion in Thousand Oaks. Unless you have an appointment and that appointment is for store opening time, don't waste your time and find someone else. read more

This place is excellent. I went in with my Samsung phone, which displayed a message indicating it was not connected to a network. After the technician performed a quick check to ensure there were no issues with my phone, it was determined that the problem was with my provider. The technician kindly allowed me to use his phone to call my provider and re-establish my phone's network connection. He was very patiently as I dealt with the call center on his phone, and my issues were resolved. No charge! read more

Both times I've been here, the techs have been so helpful with resolving my issues. The first time I went in, I had my ears buds charging case blocked with dust so they fixed it at no charge. In and out in less than 5 minutes. The 2nd time was a couple of days ago. I had my phone's charging port blocked with dust so once again, they cleaned it out at no charge. If I should ever need a more extensive repair with my phone, I would definitely come here again. Their customer service has been nothing but superior. And I would highly recommend them to others in the area. read more

Came in today (4/9/25) to have my iPhone's charging port fixed, and it was ready the same day! Employee was super friendly. No complaints!

Austin provided great customer service. He was very detailed and explained everything to me very clearly. Will definitely be back for all my future needs and will recommend to my family and friends. read more

Austin at the Thousand Oaks store was terrific. His knowledge, patience, and perseverance resolved issues with my Galaxy S21.. He dedicated the time needed to get things working properly and never made me feel rushed while concurrently serving other customers. read more

Had a good experience at this uBreakiFix. I walked in in the AM with a bricked iPhone right when they opened. They were able to call me around noon with an estimate of what needed to be fixed and a quote. Was able to pick up the phone in the evening same day before they closed. They were able to add battery change as well. No posted prices for services made it a bit confusing. You get a discount if you buy multiple services. Found the team here was responsive and knowledgeable. Would recommend for iPhones. read more

I've been sitting in my car for the past 20min waiting for them to open..........the worst. Hours of operation should read "whenever to whenever". read more

uBreakiFix by Asurion - I've been sitting in my car for the past 20min waiting for them to open..........the worst. - Electronics Repair Near Me - Thousand Oaks, California

These guys are honest and awesome! I had the corner of a lightning connector break off in my iPhone 12 Pro Max and was dreading having to endure a long wait at Apple Store and either a potential high bill, or them trying to sell a new iPhone. I went to UBreakiFix to see if they could do this cheaper. Much to my surprise, they got the broken piece out of the phone right away and everything is working great again, and it was free! I will definitely come back if I have any other needs or issues. They also have a good selection of phone accessories at reasonable prices. read more

Again... these guys were great.. fast and efficient... very kind and patient. And got the Job done. Thank you Aliyah and Edison for your great service. I'm unfortunately a frequent flyer so I'll be back whenever I have battery or screen problems. Yall are great! read more

They did a very quick, fantastic job fixing my camera lens. Much easier process than expected!

Just know that if you sign up with Asurion with them that they will not be able to cancel the subscription for you. They will gladly sale you a subscription and talk it up when you are there store but good luck getting them to cancel it. My phone screen broke and they wanted me to pay for a new screen just so they can transfer the data. Note that broken screen is not covered by Asurion. Waste of money in my opinion. read more

Very happy with service. Quick turn-around. Greatly satisfied. Product: Amazon tablet read more

Went here today for a small repair on my laptop... they helped me right away and were very nice.

This is a CRAZY experience. I started out going to UBreak I Fix at their Thousand Oaks location in September. I needed a Battery replacement for my Dell Laptop. The Technician, Brandon suggested I join their MEMBERSHIP PROGRAM. He boasted that in 3 months I would be paying $23.00 a month and would get my a battery changed at $69.00 instead of paying the full $179.00 it would have cost to replace the battery outright. I agreed and took the Membership, paying the first installment in September....Oct Auto Pay $23.00, then Nov. Auto Pay another $23.00 and I go back first couple days of November. Battery is NOT there. Technician BRANDON apologizes and asks me to return in a week. I do.....Brandon not there, Battery not there...So I tell them I want to cancel my Subscription....They agreee.... and ROBERT the Manager, charges my Credit Card $172.00 and tells me to return in week to 10 days....I go back Dec 3rd...NO BATTERY THERE....I start screaming VERY LOUDLY THAT THE PLACE SUCCCKSSSS!!! Brandon, does not like me at this point! He calms me down, apologizes up and down and absolutely SWEARS the Battery will be there on Saturday December 16th. I get a call from ALEAH the Manager on call THAT DAY! This Creep comes with a defensive attitude. "Your Battery did NOT come in due to inclement weather and due to terrible abusive behavior towards me and my employees we are crediting your account and asking you not to return to the store!" Well I went Def Con Asshole at that time! I decided to walk away until I could figure out where to go and more importantly HOW THE HELL AM I GETTING THIS COMPUTER WORKING?....I tried another U break I fix location 20 minutes away....I went to Simi Valley and spoke to A tech named Izzy Gibson....I told him 'THIS' ridiculous story....He saw the horrendous condition my computer was in after the last place made worse by opening and closing it so many times.....He said come back Thursday and it will be ready....I said, "THREE DAYS?....You're going to fix this in only THREE DAYYYS?" ....so I went back Yesterday night and that Man got my shit fixed in THREEEE DAYSSSS..... Thousand Oaks Location? If I'm the Manager there?....Brandon and Aleah are FIRED!....They are inept and just plain mean spirited......Call Izzy Gibson at Simi Valley Store.... Ask him....He ordered the same exact battery as Thousand Oaks did ...then Ask Brandon and Aleah "why did it take you 3+ months to fix this man's computer while Izzy did it in 3 days?! ..... Amazing story....One more thing....Thousand oaks DID NOT Credit my Credit Card.....After calling My Bank and finding out the card was not credited, only Through an Asurion Supervisor FORCING THEM TO CREDIT ME were they willing to credit the account....They then forced me to send my son there to 'physically' credit the card! All in All "THE WORST SERVICE EVERRRR!!!!".... (However, the SIMI VALLEY Store was totally AWESOME!!)....Thousand Oaks WORST EVER!!!! read more

Had a great experience here thanks to Austin! He was very honest and helpful with fixing my iPhone screen that went out. Thought I was going to have to replace the full screen but his transparency helped and saved me a lot of money! He was quick and got my phone working the same day. Appreciate the amazing service today! Will be coming back! read more