He was amazing. He came to my place, got my laptop working super quick. He knew exactly what he was…read moredoing. He was fair with his pricing. If I ever have another issue this is who I am going to call. I'm a flight attendant so his fast and efficient service was exactly what I needed.

Thank you for the assistance with IT issues that solved all of my security concerns and problems…read morewith Microsoft account.

Hi them to mount a 75 inch TV in my basement. I opted for the service that included hiding the…read morewires inside of the wall. You have the option to supply your own equipment or pay a little extra for them to bring their own. When I made my appointment, I was given a window of 9 AM until 1 PM. On the day of my appointment my technician call ahead of time and let me know that he would be there at 10 AM. This was towards the early end of the window and it was good that they gave me proper notification. My technician arrived slightly before 10. He was friendly and courteous. The installation did not take very long. It was very professional and cleaned up after herself. I would use their service again.

Beware. This company does not have the techs to provide the needed services. They will charge you…read morefor services not rendered and will charge for a cancellation fee even though they cannot provide the service on the date agreed upon. Scam company. Look for a reputable company which in this day and age is becoming almost impossible to find. These companies want your money but can't provide the service. BEWARE!

Quick efficient communication. Randy was patient, informative and extremely efficient for a tv…read moremount. Highly recommend and would use again.

Randy, did a great job, showed up exactly when he said he would !and was able to get my older Bose…read moresystem up and running with a newer TV. Highly recommend

Installation was seamless. Happy with their service. I would recommend their service.read more

Buyer Beware Our…read moreexperience with The Big Screen Store and its President, Jason Brager, was extremely disappointing. We purchased two Parker House "Parker Living" genuine leather chairs, and one arrived with puckering leather on the arm. Despite repeated requests, Mr. Brager refused to send anyone to inspect the chair, replace it, or offer a refund. His communication was combative and unprofessional throughout the process. Only after several days of continuous emails and filing a dispute with our credit card company were we able to secure a full refund. I also reached out to the furniture manufacturer, and they confirmed that it is not the quality that should be expected. Be aware that this company is not customer-friendly. Their approach seems to be to wear customers down and keep as much of your money as possible. Mr. Brager even stated that used floor models are the "barometer" for new furniture quality--meaning if you see flaws in a used floor model, you should expect the same flaws in your brand new purchase. We would never do business here again, which is unfortunate since we were long-term customers purchasing more than 6 high-end televisions and a leather Palliser sofa before this experience. Found this same brand/color chair at Homegoods for $399.99 without any damage, which is more than $100 less based on their "sale" price plus delivery! Jason B. - we already took our business elsewhere to buy new chairs and a TV this week. Thanks for the advice! Do you think the two pictures of the chair I got look like the pictures in The Big Screen Store email?

They are CROOKS I tried to change companies They were not good to deal with They LOCKED my…read morephone up for over a week Refused to release it and after they finally did They had the nerve to charge me 3 additional charges NOT authorized by me. I have not bee able to get it removed I wet to the location on 355 in Frederick Was basically told they can do nothing and when I tried calling Customer Service told the same. Terrible company to deal with. They charged me additional charges eve after I cancelled my account. BEWARE Beware Beware s and that is a Company owned location. When I first signed up with them on the phone I was given to a person NOt in the US He added 3 additional numbers to my account that I did not authorize that took me 5 months to get removed as well as the charges. BEWARE BEWARE BEWARE Terrible company to deal with!!!!!!!!

So last night at about 7:30pm i decided i was going to get my boyfriend a new cellophone while he…read morewas working and it would be a surprise. i made a phone call to the kiosk and a gentlemen handled everythign i needed. he was very polite and friendly and was very accomidating given that i arrived about a half hour before they were supposed to close. I felt bad and did not want to keep him there past the time they closed. But he was very nice and did not seemed bothered. he got me the phone i wanted and everything was perectly set up when i left at 9:03 great customer service skills!

Project iot hung and wired my tv so carefully and efficiently! They are perfect professionals and…read morehandled everything I needed. Will be calling them again for my next project.

Mounted two televisions quickly, efficiently, and I haven't had any problems with them. The bid was…read morelower than others by about $100. No complaints.

I called and got assistance right away, great CS, no run around, no sales prices, great value for a…read morenon-Pella type window, but close. My four large windows were 60" x 48" not small. They were ordered, installed by their crew and in one day "out a here". Start to finish 8-10 weeks. Been living in my house 44 years now. I will not live to see these windows replaced. No problems now two years later, still function like new. Am getting 10 more windows from them this winter, great, easy, no problems. My experience with windows is double panes are better in the long run. Another brand, not to be named fogged after 4 years!! With triple panes--I have had a middle pane break inside the sandwich--how in the world? Stick with double panes!! But if you are looking for a fair window at fair prices and do not expect 75 years out of the. Window World is a sure thing for value. Kirk W. Darlington, Md.

The whole experience with this company has been terrible so far. On 11-06-2025, I ordered a storm…read moredoor. I was told that from ordering to installation would be 5-7 weeks. The week before Christmas, I still had not heard anything and called. I was told the door had not come in, but would be received that week. As of today, 01-09-2026, I still had not heard anything, so I called. I was told the door only came in yesterday, but there is only one person they use as an installer. Subsequently, I was not yet given an install date. Do yourself a favor and buy a door from Home Depot. Get a handyman to install it. That will save you a lot of time and aggravation.

We have been doing a lot of work on the home lately and hired this company to mount a large tv…read more They were one of the best contractors that have been in our home. On time, clean, and an expert. The install and service were excellent. I highly recommended hiring this company. Cost was significantly cheaper than the geek squad.

So he came back and fixed the tv to the appropriate hight. He also showed up when expected and I…read morewasn't home and offered to come back as I was in the er. So, all in all this situation turned out great. Worth 4 stars. Yes I'd recommend them now!!!!