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    IRG Physical & Hand Therapy - Arlington

    4.0 (6 reviews)
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    8 years ago

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    3 months ago

    Lack of communication with staff among themselves. Booking appointments without patient knowledge...big show stoppers.

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    3 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    Reaction Physical Therapy- Arlington - The best Physical Therapy studio in the PNW. Hands down.

    Reaction Physical Therapy- Arlington

    3.8(9 reviews)
    1.0 mi

    This place runs like a PT factory. I had my assessment done by one PT, then unexpectedly saw a new…read morePT for the next visit, a PTA after that and finally a third PT. Everyone was kind and professional. The first two clinicians came off as inexperienced though, and provided instructions that were directly contradictory which left me confused. I finally clarified with the PTA and after that, followed the recommendations diligently. What I also found quite odd is that all clinicians had me do the exact same exercises in person as I was assigned to do at home while billing my insurance almost $300 for providing a skilled service -- but they added NOTHING to them. No increasing difficulty, no feedback or critique. Nothing. In fact, the PTA would just tell me to do a certain number of reps and then walk away. But I was desperate for pain relief and wrote it off as "it takes time" yada yada... At 7 weeks with no improvement, I finally called and requested a re-evaluation due to lack of progress. THAT should not be my job, and I think they would have just kept going if I hadn't advocated for myself, which is unacceptable IMO. I then saw the third PT who was excellent with manual techniques which provided a mild to moderate temporary benefit sometimes but no lasting pain relief. All this while I had been waiting for insurance approval for an RFA procedure. When my insurance company denied it, I called and asked for a list of my appointment dates to include in documentation for an appeal process. I was told that I would have to go through an outside agency to get this info as well as to sign a release form even though I was just requesting the information for myself. The agency contacted me 2 weeks later with an invoice for $21. Unbelievable. I also asked for a simple, short letter from one of the PT's stating that I had been compliant with the treatment plan and continued to be in pain. I was told that this could be done but there was no follow up at all. As a healthcare clinician myself, I am really disappointed by unnecessary administrative policies interfering with patient standard of care. In sum, this place could work for you if your issue is extremely clear and straightforward, or if you just need external motivation to do the work (or if you like loud country music...) -- but the consistency and quality of care appears to be poor for more complex issues.

    These people are just hands down the best. They genuinely CARE about the people that they are…read moreworking with. I would never go anywhere else for therapy. These are very cool people who are professional and know exactly what they are doing. They are super helpful during therapy sessions and even give solid homework exercises. My wife and I have both been treated here and have had nothing but great experiences. It is a fun and happy place to go to even if you are dealing with pain.

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    IRG Physical & Hand Therapy - Arlington - physicaltherapy - Updated August 2026

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