I just got back from buying a P365 from Securite Gun Club. I was helped by an older gentleman who…read morewas just a super guy. Sorry I didn't get your name. This is the place to go if you're looking for the best customer service. I'll certainly be going back.

Decent gun selection, knowledge employees, and a well equipped range…read more They are also super professional which makes me feel safe.

They are still open as of a few weeks ago…read more Extremely friendly and helpful owners. Professional gun shop who knows their profession.

Been using them the last few months, have dealt with a variety of salesmen there and they've all…read morebeen great to deal with, knowledgeable, friendly and professional. I hadn't been in there for over 10 maybe 15 years and hope to visit more often.

Both times I've called this place about 9 ammo they've answered like I'm crazy for asking,…read moregrumbling simple words at me. I'm not sure what kind of store this is but they're just not interested to answer questions even though they have no published catalog of items

This review is based on the (4) total interactions I've had with BNF…read more I purchased a firearm online, contacted them to facilitate my FFL. Which they ( Tammy ) were very helpful in explaining the process on the phone. I came in to do my state mandated paperwork once the firearm arrived, had a great conversation again with Tammy, a couple of friendly customers and even got to pet the shop cat as well. He's cool. Anyways 9 days pass and I get a call, back ground is clear so I go in to receive my purchase. Got to talking with both Tammy & Jason were both clearly quite knowledgeable and eager to resolve some questions and bounce some ideas off of for the next 30-40 minutes. To this point every interaction has been pleasant and boils down to this... Personalized attention from people who are vested in helping you on your journey is rare. Sure You could go talk to some folks at (insert large box store here) or a place that sells guns in addition to range time with over priced ammo but this little Ma' & Pa' joint has character and soul. They genuinely seem to give more damns here than just about making a buck or if it is time to clock out. Because of that I know it makes it worth a drive to Bothell to check them out!

This place is my first goto for anything I'm looking for(or not looking for until I get there)…read more Bought my first gun here a year ago, very helpful in selecting the right one. Customer service is always great most times, with the current climate I understand they can't be 100% with every customer during busy times. I've only ever had one hiccup and that was with my wife's purchase(her first firearm purchase). I'll continue to shop and have guns transfer here in the future. For those bad reviews, y'all just impatience and believe you're above others. Have some patience and be kind, it'll take you so much further. To the guys that work here, keep up the good work and I'll see y'all soon.

Imagine you're a repeat customer of Precise Shooter. They receive the item you ordered via FedEx,…read morebut refuse to help you even though there is only one other customer in the store. This is a true story of some of the worst customer service I've ever received. I arrived at Precise Shooter and saw the store was basically empty. I told them my SIG had arrived that day via FedEx. They asked if I had received the email, and I said no, but explained that I live an hour away, happened to be in the area, and was hoping they could do me a favor. The guy behind the register gave me pushback, but eventually said he would check. From his tone and expression, it was obvious that even looking was a huge bother. He went to the back for about 30 seconds and came back saying, "There is no way we can find your package. There are 20 boxes back there, and we can't open them all up to find yours." I said, "You don't have to open them all. I have the sender's name and tracking information right here. Could you use that to identify mine?" At that point, another staff member, who had been helping the only other customer, decided it was more important to argue with me. He came across like someone who needed to show customers who was in charge. He said, "We have a process, and we can't make exceptions for everyone. We get boxes every day." I said I was nearby and thought they might provide basic customer service. His response was, "We didn't ask you to come here!" I've never heard a retail employee say that before. I replied that I don't have to shop there either, but asked whether it made sense that there were almost no customers, at least three staff members present, and they still wouldn't help one of the only two customers there. Someone in the back could have looked during the time they spent arguing. He kept repeating that it would be hard to find the package and that they don't have time to do that for everyone. My response was, "Isn't that what you do in a retail store -- help your customers so you can make sales?" I could not understand why checking about 20 packages for the sender and tracking number was treated like an impossible task. Most people could do that in a few minutes. Helping customers seemed to be the lowest priority here. By then, two staff members had spent about 15 minutes arguing that it would take too much time, even though finding it likely would have taken 3-5 minutes. I asked if it made sense to spend all that time explaining why they couldn't help me when it could have already been resolved. That's when he got even more upset and started threatening to send my SIG back to the company. That felt like a pure power move. They refused to help a customer, then were apparently willing to pay to ship the item back just to make things harder for someone who had already purchased two pistols from them. This place seems to be all about ego and control. They were willing to argue for 20 minutes to avoid helping someone, then threaten to ship the item back to the factory out of spite. I'll get my SIG from another FFL -- no worries. Other FFLs I've worked with have started the paperwork the same day with no problem. Now that I've seen how they handle this, I'll make sure people know. This is truly the kind of gun store that alienates both new and experienced shooters. P.S. The owner emailed me that I am banned from the store and that they will send my SIG back to the factory, without ever speaking to me or asking for my side of the story. Good customer service starts from the top, and in this case, there is none at any level.

Been trying to get a hold of these people for weeks. They say to leave a voicemail or email them…read morefor a faster response, did both over 2 weeks ago and haven't heard back. I'll change my review to 2 stars if they respond to me someday

Mill Creek Firearms helped me with a gunbroker.com purchase and transfer. Great having a local FFL…read morein Mill Creek. I would highly recommend.

Came in today to go shooting. New shooter mind you. Greeted at the door with a friendly helpful…read moreemployee, along with great service and help behind the range desk. During the session, i had a couple problems that the range attendant was very nice and helpful with the issue. I would recommend this place to anybody that likes friendly staff, a clean facility, and the price isn't bad either!

OVERPRICED. In my experience, their transfer fee was $100, while other local stores I contacted…read morecharged around $40. Also, I ordered a Springfield rifle through them that came with a free Hellcat Pro pistol. I was charged tax on the promotional pistol. When I asked why, I was initially told it was sales tax, and later the explanation changed to use tax. I don't believe either explanation was correct. The promotion was advertised in the store as a buy-one-get-one-free offer, and I had already paid approximately $200 in tax on the rifle purchase. From my understanding, I should not have been charged an additional $64 for the promotional firearm. I have purchased several firearms from this store over The last few months, but this experience changed my opinion. After paying higher transfer fees and then dealing with what I believe was an incorrect tax charge, I won't be doing business here again. I hope the extra $64 was worth losing a repeat customer.

Dennis is a military and Vietnam veteran running a small business from his home. Very responsive…read moreand knowledgeable, and charged me half of what the local gun store was charging for a license transfer. Support local business and support veterans!

Handled gun transfers for me. Professional and properly priced. Pleasant and helpful.read more

Super friendly guy. I highly recommend using Gold Mountain Arms for purchase or transfer.read more

I've been coming to this range for over a year now and have even taken one of their intro classes…read moreand made purchases at their storefront. I want to thank Carl for being so kind to me all this time and the rest of the staff for creating a safe and inclusive environment and allowing people like me to learn fast and be part of their community. Such a great experience! Mahalo:)

I came here after recently buying my first firearm. I previously took their introductory course and…read morepurchased a gun from them, so I expected my first solo visit to the range to feel welcoming and beginner-friendly. Unfortunately, that wasn't really the case. When I walked in, I made eye contact with the staff member behind the counter and explained that it was my first time shooting here since taking their intro class. Instead of any kind of greeting or friendly acknowledgment, he immediately asked for my last name. After looking me up, he told me (without much explanation) to go to the middle computer for the intro video and then the side computer for the waiver. When I asked for clarification on what "side computer" meant, he simply repeated the instructions with noticeable attitude. It set a pretty unwelcoming tone. The video and waiver were easy, and when I came back to the counter, I let him know I brought some of my own ammo since you need to declare that. He told me to "take it out" so he could check it. After that, he just listed off, "ear protection, eye protection, targets, ammunition?" I already had my own gear, so I asked for just a target and ammo. He instructed me to turn around and pick a target. After paying, he pointed me to a bay and reiterated rules that the safety video already covered, and that was essentially the end of our interaction. He didn't ask if I had any questions or clarify anything else. The actual range itself is functional and was a fine experience. But I'm glad I did some YouTube research about how gun ranges work beforehand, because the lack of guidance here would have been pretty intimidating. As a newer gun owner, I was hoping for staff who felt more approachable and patient. Overall, I was disappointed that the customer service for newcomers was so unwelcoming, especially from a place where I had taken a class and bought my firearm.