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    Iron Mountain

    3.6 (10 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 1 month ago

    Services - Iron Mountain

    Data recovery

    Digitizing services

    Shredding services

    Iron Mountain Photos

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    Ask the Community - Iron Mountain

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    Fields Data Recovery

    Fields Data Recovery

    (200 reviews)

    I called in a panic and was reassured that it should be an easy fix based on what I told them…read more They sent me a prepaid overnight shipping label and by all indications seemed to be really engaged with communication. I guess that was the sales team. Once it was received it took several days to get the estimate of the problem. I paid $2600 and basically had to beg for updates. They called me intermittently and was told at each call that it was my "every 48 hour update." It was more like 1-2 times per week. I called and left messages that weren't returned, I sent emails that were intermittently responded to, and when I couldn't get to the phone they never left voicemails. After five weeks I was told that there was nothing they could do. I'm certainly disappointed. I don't mind paying for the work that they did, even if it didn't result in my desired outcome. But for that sum I would have appreciated a bit more transparency and communication throughout the process. It's the communication, not the results, that makes me suspect I've been strung along. Obviously, would not recommend.

    This company seems like it was a good company back in 2019 someone bought off the company name and…read morehe is scamming the people, I felt confident choosing FDR, especially because of their "no recovery, no charge" policy. I sent in a hard drive that had a minor fall and still appeared physically fine, though the data was inaccessible. After several updates over a few days, I was eventually informed that the data could not be recovered due to alleged platter damage. I was also told that, because the case was classified as a "stage five engineering repair," the payment would not be refunded. This outcome was disappointing and did not align with my understanding of their stated policy, so I would encourage others to review the terms carefully.

    Iron Mountain - St. Louis

    Iron Mountain - St. Louis

    (1 review)

    Midtown

    My experience with Iron Mountain was unbelievably frustrating from start to finish. I requested my…read morestorage boxes at the end of January and received them on March 9th, a wait of nearly six weeks. The process was so exasperating that, at one point, one of their employees actually asked if I wanted to cancel our shredding service with Iron Mountain. I remember thinking, "What a wonderful idea, let's just cancel everything!" I cannot stress enough how little I would recommend Iron Mountain to anyone, especially for document storage. I would warn them that if they ever needed access to their records, they should be prepared to wait about a month and endure endless headaches. To make matters worse, our office hours are clearly stated on several of their documents (Monday through Thursday from 8:00 AM to 4:00 PM), yet Iron Mountain scheduled deliveries for 5:00 PM on a Friday twice! On another occasion, they arranged a Thursday delivery for 5:00 PM, so we stayed open until 5:15, only for no one to show up. I have truly never been more aggravated or disappointed by a company.

    From the owner: Secure Shredding Services - Iron Mountain secure shredding services protect the privacy of your…read moreinformation by destroying paper records and documents, plastics, and media in a cost-efficient, safe, and compliant way. Records & Document Store - Secure offsite document storage. Records and information are the lifeblood of any organization. Safe and secure document storage is critical to compliance and business continuity.Document Scanning & Digital Services - Gain secure, collaborative access to your information. When you live in a hybrid world of paper and electronic information without a unified view of your information, you and your employees spend precious time searching for what you need. Vital Records Storage - With a strong local presence and nationwide coverage, we're the trusted partner for secure storage of vital records--protecting your irreplaceable assets with care and compliance. IT Asset Destruction Services - Our secure ITAD solution prioritizes your business' data security, sustainability and brand reputation. We'll help you destroy, recycle and/or remarket your retired IT equipment through a reliable, environmentally-friendly and compliant process. Our ITAD approach will help you reduce e-waste and retain maximum value from your end-of-life IT assets, including your computers, mobile phones, servers, hard drives and more.

    Iron Mountain - shredding - Updated June 2026

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