I called in a panic and was reassured that it should be an easy fix based on what I told them…read more They sent me a prepaid overnight shipping label and by all indications seemed to be really engaged with communication. I guess that was the sales team. Once it was received it took several days to get the estimate of the problem. I paid $2600 and basically had to beg for updates. They called me intermittently and was told at each call that it was my "every 48 hour update." It was more like 1-2 times per week. I called and left messages that weren't returned, I sent emails that were intermittently responded to, and when I couldn't get to the phone they never left voicemails. After five weeks I was told that there was nothing they could do. I'm certainly disappointed. I don't mind paying for the work that they did, even if it didn't result in my desired outcome. But for that sum I would have appreciated a bit more transparency and communication throughout the process. It's the communication, not the results, that makes me suspect I've been strung along. Obviously, would not recommend.

This company seems like it was a good company back in 2019 someone bought off the company name and…read morehe is scamming the people, I felt confident choosing FDR, especially because of their "no recovery, no charge" policy. I sent in a hard drive that had a minor fall and still appeared physically fine, though the data was inaccessible. After several updates over a few days, I was eventually informed that the data could not be recovered due to alleged platter damage. I was also told that, because the case was classified as a "stage five engineering repair," the payment would not be refunded. This outcome was disappointing and did not align with my understanding of their stated policy, so I would encourage others to review the terms carefully.

My external hard drive stopped working all of a sudden and I was worried that I would lose the…read moreprecious family photos that I had stored on it. I looked online and found a very wide and expensive range of estimates. Luckily, my computer tech recommended Datarecovery! I called their excellent customer service (Sandi, Ashley, and a gentleman whose name is escaping me right now were awesome) and was assured of their abilities and price. After sending in the hard drive, they quickly recovered all my data and for a reasonable price too! I am so relieved and highly recommend this company!

Datarecovery.com made this whole process as painless as possible. The entire process was very…read morestraightforward. From sending the drive, getting the work done, and returning it, Datarecovery.com paid for shipping and kept me updated. Additionally, datarecovery.com was 1/3 the price of others. Most other providers I got quotes from did not take into account the type of drive or state of the drive. Datarecovery.com is the right partner for data recovery.

I purchased a used iMac from this location yet less than a year ago from my son at college and he…read morebegan to have an issue with the screen dimming. I went back to the guy to look at it. He offers no apologies and no repairs. Was going to charge full price to fix the problem. I wouldn't use the shop again if I had to. I wouldn't recommend purchasing anything from the shop that has been repaired because he will not stand by it. Kye, if I was interested in what Best Buy would do I would have gone to Best Buy. You're a small business which I typically try to patronize and they typically do better by their customers than the big box stores but in this case you don't. Not a problem for me. I'll just go there moving forward and tell everyone that I know to do the same. Have a nice day.

Skilled and knowledgeable as well as patient. Had repaired two PS5 controllers at reasonable price…read more Sent friendly text reminder when the controllers were done and now me and the kiddo can game.

Very helpful and informative service when my previous Windows 10 laptop needed replacement…read more Reasonable prices and timely work.

My small business has been in business since 1960 in the Saint Louis Metropolitan area. We use CAT…read moreCOMPUTERS for all of our tech needs. The staff is very attentive, engaging, knowledgeable and works very quickly. Anytime we call, they are available to answer and give either guidance or immediate resolution to our business needs. They have taken the reigns with ordering the right equipment needed for our business needs, and making sure we have all of the necessary programs needed to keep our financial, and bookkeeping business needs flowing easily. I recommend contacting them for any tech needs that you are having any issues with or any equipment that you are not sure would be the best option for your needs.

Permanently closed? Hours listed as 1:00pm - 5:00pm…read more But today (July 10th 2025) the location was dark, locked and empty at 2:30pm. No one answers the phone either. Save yourself a drive, they seem to be out of business.

If the guys at Solvent can't fix it, it's time for a new computer. They're that good! I've had…read moreseveral reasons to consult with them over the years and I will again if ever necessary. They can take care of very simple fixes or even time consuming complex ones. I highly recommend them.

Amazing customer service. Was able to recover all of the files that I needed and transferred them…read moreto a new drive safely. 10/10 would recommend.

From the owner: Disklab Data Recovery, located in St. Louis, is your trusted partner for professional data…read moreretrieval. Specializing in comprehensive data recovery services, we understand the critical value of your lost information. Our experts are dedicated to meticulously recovering precious files from a wide range of devices, ensuring peace of mind when unexpected data loss occurs. We pride ourselves on delivering reliable solutions to safeguard your digital world.

We were in the process of moving to a larger location for our company when I reached out to Midwest…read moreNetworking. I had already spoken with countless companies so my patience was wearing thin. Mike and his team have not only been professional every step of the way, their technical know-how surpassed everyone by a long shot. They are rigorous in their hiring process and it shows. They are flexible and friendly even when we were demanding. They met every obstacle with a solution. They are transparent, honest, and true masters of their craft. Midwest is a cut above the rest and hiring them will prove advantageous for your company. Make the right choice and call Midwest before calling anyone else.

From the owner: Big enough to get the job done, small enough to careread more

My experience with Iron Mountain was unbelievably frustrating from start to finish. I requested my…read morestorage boxes at the end of January and received them on March 9th, a wait of nearly six weeks. The process was so exasperating that, at one point, one of their employees actually asked if I wanted to cancel our shredding service with Iron Mountain. I remember thinking, "What a wonderful idea, let's just cancel everything!" I cannot stress enough how little I would recommend Iron Mountain to anyone, especially for document storage. I would warn them that if they ever needed access to their records, they should be prepared to wait about a month and endure endless headaches. To make matters worse, our office hours are clearly stated on several of their documents (Monday through Thursday from 8:00 AM to 4:00 PM), yet Iron Mountain scheduled deliveries for 5:00 PM on a Friday twice! On another occasion, they arranged a Thursday delivery for 5:00 PM, so we stayed open until 5:15, only for no one to show up. I have truly never been more aggravated or disappointed by a company.

From the owner: Secure Shredding Services - Iron Mountain secure shredding services protect the privacy of your…read moreinformation by destroying paper records and documents, plastics, and media in a cost-efficient, safe, and compliant way. Records & Document Store - Secure offsite document storage. Records and information are the lifeblood of any organization. Safe and secure document storage is critical to compliance and business continuity.Document Scanning & Digital Services - Gain secure, collaborative access to your information. When you live in a hybrid world of paper and electronic information without a unified view of your information, you and your employees spend precious time searching for what you need. Vital Records Storage - With a strong local presence and nationwide coverage, we're the trusted partner for secure storage of vital records--protecting your irreplaceable assets with care and compliance. IT Asset Destruction Services - Our secure ITAD solution prioritizes your business' data security, sustainability and brand reputation. We'll help you destroy, recycle and/or remarket your retired IT equipment through a reliable, environmentally-friendly and compliant process. Our ITAD approach will help you reduce e-waste and retain maximum value from your end-of-life IT assets, including your computers, mobile phones, servers, hard drives and more.

Only made it a one because zero is not available. This place is the worst. Good luck cancelling…read morethis service. It's a complete nightmare. Find someone else if you value your time and money. It's been over a year and I'm still pissed so I'm writing this. Jeff Overby Inkjet Solutions

SEXIST LIARS --- I have to say, I have never felt as ridiculed and talked down to as I have in my…read moreinteractions with Iron Mountain and their Senior Sales Manager, John Sargent. Iron Mountain will GLADLY take your documents, however when it comes time to destroy them they charge an exorbitant amount and point to the signed contract. When I ask for a copy of the contract, they are not able to provide it! This man and this company think they can push me around because I am a woman. When I argue with the Senior Sales Manager I get hung up, on and my billing clerk is told I have cancelled my contract. RIDICULOUS! Worst customer service starting from the top of the organization!

Second time I have had them to the house after cleaning out old personal papers and client files…read more The Shred Truck people are efficient and polite. You can watch your documents being shredded so you know they are gone for good! Whether it is an occasional purge or regularly scheduled at your business, these guys are the best.

I've used the shred truck for my business for years. When you make an appointment for them to come…read morethey are on time, courteous & quick. Your shredding is completed on site & then you're emailed your certificate of destruction post visit. I would highly recommend their services.